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Global BPO Market Size, Status and Forecast 2019-2025

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Date: 15-Jul-2019
No. of pages: 99
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BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career. 

In 2018, the global BPO market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global BPO status, future forecast, growth opportunity, key market and key players. The study objectives are to present the BPO development in United States, Europe and China.

The key players covered in this study

- Accenture

- Capgemini

- Genpact

- IBM

- Tata Consultancy Services

- 3i Infotech

- ...

Market segment by Type, the product can be split into

- Finance & Accounting

- Customer Services

- HR Outsourcing

- KPO

- Procurement Outsourcing

Market segment by Application, split into

- Manufacturing

- Telecommunications & Technology

- Banking

- Insurance & Finance Services

- Retail

- Others

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global BPO status, future forecast, growth opportunity, key market and key players.

- To present the BPO development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of BPO are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global BPO Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global BPO Market Size Growth Rate by Type (2014-2025)
1.4.2 Finance & Accounting
1.4.3 Customer Services
1.4.4 HR Outsourcing
1.4.5 KPO
1.4.6 Procurement Outsourcing
1.5 Market by Application
1.5.1 Global BPO Market Share by Application (2014-2025)
1.5.2 Manufacturing
1.5.3 Telecommunications & Technology
1.5.4 Banking
1.5.5 Insurance & Finance Services
1.5.6 Retail
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 BPO Market Size
2.2 BPO Growth Trends by Regions
2.2.1 BPO Market Size by Regions (2014-2025)
2.2.2 BPO Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 BPO Market Size by Manufacturers
3.1.1 Global BPO Revenue by Manufacturers (2014-2019)
3.1.2 Global BPO Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global BPO Market Concentration Ratio (CR5 and HHI)
3.2 BPO Key Players Head office and Area Served
3.3 Key Players BPO Product/Solution/Service
3.4 Date of Enter into BPO Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global BPO Market Size by Type (2014-2019)
4.2 Global BPO Market Size by Application (2014-2019)
5 United States
5.1 United States BPO Market Size (2014-2019)
5.2 BPO Key Players in United States
5.3 United States BPO Market Size by Type
5.4 United States BPO Market Size by Application
6 Europe
6.1 Europe BPO Market Size (2014-2019)
6.2 BPO Key Players in Europe
6.3 Europe BPO Market Size by Type
6.4 Europe BPO Market Size by Application
7 China
7.1 China BPO Market Size (2014-2019)
7.2 BPO Key Players in China
7.3 China BPO Market Size by Type
7.4 China BPO Market Size by Application
8 Japan
8.1 Japan BPO Market Size (2014-2019)
8.2 BPO Key Players in Japan
8.3 Japan BPO Market Size by Type
8.4 Japan BPO Market Size by Application
9 Southeast Asia
9.1 Southeast Asia BPO Market Size (2014-2019)
9.2 BPO Key Players in Southeast Asia
9.3 Southeast Asia BPO Market Size by Type
9.4 Southeast Asia BPO Market Size by Application
10 India
10.1 India BPO Market Size (2014-2019)
10.2 BPO Key Players in India
10.3 India BPO Market Size by Type
10.4 India BPO Market Size by Application
11 Central & South America
11.1 Central & South America BPO Market Size (2014-2019)
11.2 BPO Key Players in Central & South America
11.3 Central & South America BPO Market Size by Type
11.4 Central & South America BPO Market Size by Application
12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 BPO Introduction
12.1.4 Accenture Revenue in BPO Business (2014-2019)
12.1.5 Accenture Recent Development
12.2 Capgemini
12.2.1 Capgemini Company Details
12.2.2 Company Description and Business Overview
12.2.3 BPO Introduction
12.2.4 Capgemini Revenue in BPO Business (2014-2019)
12.2.5 Capgemini Recent Development
12.3 Genpact
12.3.1 Genpact Company Details
12.3.2 Company Description and Business Overview
12.3.3 BPO Introduction
12.3.4 Genpact Revenue in BPO Business (2014-2019)
12.3.5 Genpact Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 BPO Introduction
12.4.4 IBM Revenue in BPO Business (2014-2019)
12.4.5 IBM Recent Development
12.5 Tata Consultancy Services
12.5.1 Tata Consultancy Services Company Details
12.5.2 Company Description and Business Overview
12.5.3 BPO Introduction
12.5.4 Tata Consultancy Services Revenue in BPO Business (2014-2019)
12.5.5 Tata Consultancy Services Recent Development
12.6 3i Infotech
12.6.1 3i Infotech Company Details
12.6.2 Company Description and Business Overview
12.6.3 BPO Introduction
12.6.4 3i Infotech Revenue in BPO Business (2014-2019)
12.6.5 3i Infotech Recent Development
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table BPO Key Market Segments
Table Key Players BPO Covered
Table Global BPO Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global BPO Market Size Market Share by Type 2014-2025
Figure Finance & Accounting Figures
Table Key Players of Finance & Accounting
Figure Customer Services Figures
Table Key Players of Customer Services
Figure HR Outsourcing Figures
Table Key Players of HR Outsourcing
Figure KPO Figures
Table Key Players of KPO
Figure Procurement Outsourcing Figures
Table Key Players of Procurement Outsourcing
Table Global BPO Market Size Growth by Application 2014-2025 (Million US$)
Figure Manufacturing Case Studies
Figure Telecommunications & Technology Case Studies
Figure Banking Case Studies
Figure Insurance & Finance Services Case Studies
Figure Retail Case Studies
Figure Others Case Studies
Figure BPO Report Years Considered
Table Global BPO Market Size 2014-2025 (Million US$)
Figure Global BPO Market Size and Growth Rate 2014-2025 (Million US$)
Table Global BPO Market Size by Regions 2014-2025 (Million US$)
Table Global BPO Market Size by Regions 2014-2019 (Million US$)
Table Global BPO Market Share by Regions 2014-2019
Figure Global BPO Market Share by Regions 2014-2019
Figure Global BPO Market Share by Regions 2019
Table Market Top Trends
Table Global BPO Revenue by Manufacturers (2014-2019) (Million US$)
Table Global BPO Market Share by Manufacturers (2014-2019)
Figure Global BPO Market Share by Manufacturers in 2018
Table Global BPO Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players BPO Product/Solution/Service
Table Date of Enter into BPO Market
Table Mergers & Acquisitions, Expansion Plans
Table Global BPO Market Size by Type (2014-2019) (Million US$)
Table Global BPO Market Size Share by Type (2014-2019)
Figure Global BPO Market Size Market Share by Type (2014-2019)
Table Global BPO Market Size by Application (2014-2019) (Million US$)
Table Global BPO Market Size Share by Application (2014-2019)
Figure Global BPO Market Size Market Share by Application (2014-2019)
Figure Global BPO Revenue Market Share by Application in 2018
Figure United States BPO Market Size 2014-2019 (Million US$)
Table United States Key Players BPO Revenue (2018-2019) (Million US$)
Table United States Key Players BPO Market Share (2018-2019)
Table United States BPO Market Size by Type (2014-2019) (Million US$)
Table United States BPO Market Share by Type (2014-2019)
Table United States BPO Market Size by Application (2014-2019) (Million US$)
Table United States BPO Market Share by Application (2014-2019)
Figure Europe BPO Market Size 2014-2019 (Million US$)
Table Europe Key Players BPO Revenue (2018-2019) (Million US$)
Table Europe Key Players BPO Market Share (2018-2019)
Table Europe BPO Market Size by Type (2014-2019) (Million US$)
Table Europe BPO Market Share by Type (2014-2019)
Table Europe BPO Market Size by Application (2014-2019) (Million US$)
Table Europe BPO Market Share by Application (2014-2019)
Figure China BPO Market Size 2014-2019 (Million US$)
Table China Key Players BPO Revenue (2018-2019) (Million US$)
Table China Key Players BPO Market Share (2018-2019)
Table China BPO Market Size by Type (2014-20189) (Million US$)
Table China BPO Market Share by Type (2014-2019)
Table China BPO Market Size by Application (2014-2019) (Million US$)
Table China BPO Market Share by Application (2014-2019)
Figure Japan BPO Market Size 2014-2019 (Million US$)
Table Japan Key Players BPO Revenue (2018-2019) (Million US$)
Table Japan Key Players BPO Market Share (2018-2019)
Table Japan BPO Market Size by Type (2014-2019) (Million US$)
Table Japan BPO Market Share by Type (2014-2019)
Table Japan BPO Market Size by Application (2014-2019) (Million US$)
Table Japan BPO Market Share by Application (2014-2019)
Figure Southeast Asia BPO Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players BPO Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players BPO Market Share (2018-2019)
Table Southeast Asia BPO Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia BPO Market Share by Type (2014-2019)
Table Southeast Asia BPO Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia BPO Market Share by Application (2014-2019)
Figure India BPO Market Size 2014-2019 (Million US$)
Table India Key Players BPO Revenue (2018-2019) (Million US$)
Table India Key Players BPO Market Share (2018-2019)
Table India BPO Market Size by Type (2014-2019) (Million US$)
Table India BPO Market Share by Type (2014-2019)
Table India BPO Market Size by Application (2014-2019) (Million US$)
Table India BPO Market Share by Application (2014-2019)
Figure Central & South America BPO Market Size 2014-2019 (Million US$)
Table Central & South America Key Players BPO Revenue (2018-2019) (Million US$)
Table Central & South America Key Players BPO Market Share (2018-2019)
Table Central & South America BPO Market Size by Type (2014-2019) (Million US$)
Table Central & South America BPO Market Share by Type (2014-2019)
Table Central & South America BPO Market Size by Application (2014-2019) (Million US$)
Table Central & South America BPO Market Share by Application (2014-2019)
Table Accenture Company Details
Table Accenture Revenue in BPO Business (2014-2019) (Million US$)
Figure Accenture Revenue Growth Rate in BPO Business (2014-2019)
Table Accenture Recent Development
Table Capgemini Company Details
Table Capgemini Revenue in BPO Business (2014-2019)(Million US$)
Figure Capgemini Revenue Growth Rate in BPO Business (2014-2019)
Table Capgemini Recent Development
Table Genpact Company Details
Table Genpact Revenue in BPO Business (2014-2019)(Million US$)
Figure Genpact Revenue Growth Rate in BPO Business (2014-2019)
Table Genpact Recent Development
Table IBM Company Details
Table IBM Revenue in BPO Business (2014-2019)(Million US$)
Figure IBM Revenue Growth Rate in BPO Business (2014-2019)
Table IBM Recent Development
Table Tata Consultancy Services Company Details
Table Tata Consultancy Services Revenue in BPO Business (2014-2019)(Million US$)
Figure Tata Consultancy Services Revenue Growth Rate in BPO Business (2014-2019)
Table Tata Consultancy Services Recent Development
Table 3i Infotech Company Details
Table 3i Infotech Revenue in BPO Business (2014-2019)(Million US$)
Figure 3i Infotech Revenue Growth Rate in BPO Business (2014-2019)
Table 3i Infotech Recent Development
Table Global BPO Market Size by Regions (Million US$) 2019-2025
Figure Global BPO Market Size Share by Regions (2019-2025)
Figure Global BPO Market Size Share by Regions in 2025
Figure United States BPO Market Size Forecast (2019-2025)(Million USD)
Figure Europe BPO Market Size Forecast (2019-2025)(Million USD)
Figure China BPO Market Size Forecast (2019-2025)(Million USD)
Figure Japan BPO Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia BPO Market Size Forecast (2019-2025)(Million USD)
Figure India BPO Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America BPO Market Size Forecast (2019-2025)(Million USD)
Table Global BPO Market Size by Product (2019-2025) (Million US$)
Figure Global BPO Market Size by Product (2019-2025)
Figure Global BPO Market Size by Product in 2025
Table Global BPO Market Size by Application (2019-2025) (Million US$)
Figure Global BPO Market Size by Application (2019-2025)
Figure Global BPO Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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