The Connected Consumer Survey 2016: OTT and digital economy services in Sub-Saharan Africa

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Date: 23-Jan-2017
No. of pages: 28
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Operators with successful mobile money initiatives enjoy greater levels of trust from consumers

Rapid smartphone adoption and increasing familiarity with digital payments are key drivers for ecommerce in Sub-Saharan Africa (SSA). According to our survey, 43% of respondents in SSA make online purchases. Operators in SSA have a role to play in this nascent industry by offering payment services, advertising, and other digital enablement services.

This Report:


  • identifies which communication apps are used most in SSA

  • discusses the ways in which consumers balance OTT communications with traditional services

  • highlights the main payment mechanisms for ecommerce in SSA

  • provides insight into the organisations that consumers in the region are most willing to trust

  • analyses the trends in operator-led mobile money usage in SSA.


Survey Data Coverage:

The research was conducted in August and September 2016. The survey groups were chosen to be representative of the mobile-Internet population in the region. We set quotas on age, gender, employment, and regional demographics to that effect. There was a minimum of 1000 respondents per country, and 4000 respondents in the region.

Geographical Coverage


  • Ghana

  • Kenya

  • Nigeria

  • South Africa

The Connected Consumer Survey 2016: OTT and digital economy services in Sub-Saharan Africa

Table of contents

About this report
Executive summary
OTT communications and media
Payments and ecommerce
Methodology and panel information
About the authors and Analysys Mason

List of figures

Figure 1: Penetration of selected communication apps, by country
Figure 2: Respondents who make online purchases, by country and device type
Figure 3: Willingness to trust an organisation with personal data in exchange for a benefit, by country
Figure 4: Penetration of selected communication apps, by country
Figure 5: Proportion of respondents using OTT communication apps, showing intersection of main app communities, Nigeria and South Africa
Figure 6: Features used on communication apps, by country
Figure 7: Reasons given for not using OTT voice services, by country
Figure 8: Penetration of paid-for OTT video services among mobile Internet users, by country
Figure 9: Frequency of online purchases, Sub-Saharan Africa
Figure 10: Percentage of respondents who make online purchases at least monthly, by country
Figure 11: Percentage of respondents who make online purchases, by country and device type
Figure 12: Frequency of online purchases, by age group, Sub-Saharan Africa
Figure 13: Willingness to trust an organisation with personal data in exchange for a benefit, by country
Figure 14: Penetration of mobile money services among respondents, Sub-Saharan Africa

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