Global Cloud-Based ITSM Market Research Report 2023

Global Cloud-Based ITSM Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud-Based ITSM Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Service Portfolio Management
1.2.3 Change & Configuration Management
1.2.4 Service Desk Software
1.2.5 Operations & Performance Management
1.3 Market by Application
1.3.1 Global Cloud-Based ITSM Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Government and Public Sector
1.3.3 Energy and Utilities
1.3.4 Travel and Hospitality
1.3.5 Banking
1.3.6 Telecommunication and IT
1.3.7 Healthcare and Life Sciences
1.3.8 Education
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud-Based ITSM Market Perspective (2018-2029)
2.2 Cloud-Based ITSM Growth Trends by Region
2.2.1 Global Cloud-Based ITSM Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Cloud-Based ITSM Historic Market Size by Region (2018-2023)
2.2.3 Cloud-Based ITSM Forecasted Market Size by Region (2024-2029)
2.3 Cloud-Based ITSM Market Dynamics
2.3.1 Cloud-Based ITSM Industry Trends
2.3.2 Cloud-Based ITSM Market Drivers
2.3.3 Cloud-Based ITSM Market Challenges
2.3.4 Cloud-Based ITSM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud-Based ITSM Players by Revenue
3.1.1 Global Top Cloud-Based ITSM Players by Revenue (2018-2023)
3.1.2 Global Cloud-Based ITSM Revenue Market Share by Players (2018-2023)
3.2 Global Cloud-Based ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud-Based ITSM Revenue
3.4 Global Cloud-Based ITSM Market Concentration Ratio
3.4.1 Global Cloud-Based ITSM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud-Based ITSM Revenue in 2022
3.5 Cloud-Based ITSM Key Players Head office and Area Served
3.6 Key Players Cloud-Based ITSM Product Solution and Service
3.7 Date of Enter into Cloud-Based ITSM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-Based ITSM Breakdown Data by Type
4.1 Global Cloud-Based ITSM Historic Market Size by Type (2018-2023)
4.2 Global Cloud-Based ITSM Forecasted Market Size by Type (2024-2029)
5 Cloud-Based ITSM Breakdown Data by Application
5.1 Global Cloud-Based ITSM Historic Market Size by Application (2018-2023)
5.2 Global Cloud-Based ITSM Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Cloud-Based ITSM Market Size (2018-2029)
6.2 North America Cloud-Based ITSM Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Cloud-Based ITSM Market Size by Country (2018-2023)
6.4 North America Cloud-Based ITSM Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud-Based ITSM Market Size (2018-2029)
7.2 Europe Cloud-Based ITSM Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Cloud-Based ITSM Market Size by Country (2018-2023)
7.4 Europe Cloud-Based ITSM Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud-Based ITSM Market Size (2018-2029)
8.2 Asia-Pacific Cloud-Based ITSM Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Cloud-Based ITSM Market Size by Region (2018-2023)
8.4 Asia-Pacific Cloud-Based ITSM Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud-Based ITSM Market Size (2018-2029)
9.2 Latin America Cloud-Based ITSM Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Cloud-Based ITSM Market Size by Country (2018-2023)
9.4 Latin America Cloud-Based ITSM Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud-Based ITSM Market Size (2018-2029)
10.2 Middle East & Africa Cloud-Based ITSM Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Cloud-Based ITSM Market Size by Country (2018-2023)
10.4 Middle East & Africa Cloud-Based ITSM Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 BMC Software
11.1.1 BMC Software Company Detail
11.1.2 BMC Software Business Overview
11.1.3 BMC Software Cloud-Based ITSM Introduction
11.1.4 BMC Software Revenue in Cloud-Based ITSM Business (2018-2023)
11.1.5 BMC Software Recent Development
11.2 Broadcom
11.2.1 Broadcom Company Detail
11.2.2 Broadcom Business Overview
11.2.3 Broadcom Cloud-Based ITSM Introduction
11.2.4 Broadcom Revenue in Cloud-Based ITSM Business (2018-2023)
11.2.5 Broadcom Recent Development
11.3 Service Now
11.3.1 Service Now Company Detail
11.3.2 Service Now Business Overview
11.3.3 Service Now Cloud-Based ITSM Introduction
11.3.4 Service Now Revenue in Cloud-Based ITSM Business (2018-2023)
11.3.5 Service Now Recent Development
11.4 Cherwell Software
11.4.1 Cherwell Software Company Detail
11.4.2 Cherwell Software Business Overview
11.4.3 Cherwell Software Cloud-Based ITSM Introduction
11.4.4 Cherwell Software Revenue in Cloud-Based ITSM Business (2018-2023)
11.4.5 Cherwell Software Recent Development
11.5 Hewlett Packard Enterprise Company
11.5.1 Hewlett Packard Enterprise Company Company Detail
11.5.2 Hewlett Packard Enterprise Company Business Overview
11.5.3 Hewlett Packard Enterprise Company Cloud-Based ITSM Introduction
11.5.4 Hewlett Packard Enterprise Company Revenue in Cloud-Based ITSM Business (2018-2023)
11.5.5 Hewlett Packard Enterprise Company Recent Development
11.6 HEAT Software USA
11.6.1 HEAT Software USA Company Detail
11.6.2 HEAT Software USA Business Overview
11.6.3 HEAT Software USA Cloud-Based ITSM Introduction
11.6.4 HEAT Software USA Revenue in Cloud-Based ITSM Business (2018-2023)
11.6.5 HEAT Software USA Recent Development
11.7 IBM
11.7.1 IBM Company Detail
11.7.2 IBM Business Overview
11.7.3 IBM Cloud-Based ITSM Introduction
11.7.4 IBM Revenue in Cloud-Based ITSM Business (2018-2023)
11.7.5 IBM Recent Development
11.8 Hornbill Corporate
11.8.1 Hornbill Corporate Company Detail
11.8.2 Hornbill Corporate Business Overview
11.8.3 Hornbill Corporate Cloud-Based ITSM Introduction
11.8.4 Hornbill Corporate Revenue in Cloud-Based ITSM Business (2018-2023)
11.8.5 Hornbill Corporate Recent Development
11.9 Cloud Health Technologies
11.9.1 Cloud Health Technologies Company Detail
11.9.2 Cloud Health Technologies Business Overview
11.9.3 Cloud Health Technologies Cloud-Based ITSM Introduction
11.9.4 Cloud Health Technologies Revenue in Cloud-Based ITSM Business (2018-2023)
11.9.5 Cloud Health Technologies Recent Development
11.10 EasyVista
11.10.1 EasyVista Company Detail
11.10.2 EasyVista Business Overview
11.10.3 EasyVista Cloud-Based ITSM Introduction
11.10.4 EasyVista Revenue in Cloud-Based ITSM Business (2018-2023)
11.10.5 EasyVista Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Cloud-Based ITSM Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Service Portfolio Management
Table 3. Key Players of Change & Configuration Management
Table 4. Key Players of Service Desk Software
Table 5. Key Players of Operations & Performance Management
Table 6. Global Cloud-Based ITSM Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 7. Global Cloud-Based ITSM Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 8. Global Cloud-Based ITSM Market Size by Region (2018-2023) & (US$ Million)
Table 9. Global Cloud-Based ITSM Market Share by Region (2018-2023)
Table 10. Global Cloud-Based ITSM Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 11. Global Cloud-Based ITSM Market Share by Region (2024-2029)
Table 12. Cloud-Based ITSM Market Trends
Table 13. Cloud-Based ITSM Market Drivers
Table 14. Cloud-Based ITSM Market Challenges
Table 15. Cloud-Based ITSM Market Restraints
Table 16. Global Cloud-Based ITSM Revenue by Players (2018-2023) & (US$ Million)
Table 17. Global Cloud-Based ITSM Market Share by Players (2018-2023)
Table 18. Global Top Cloud-Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based ITSM as of 2022)
Table 19. Ranking of Global Top Cloud-Based ITSM Companies by Revenue (US$ Million) in 2022
Table 20. Global 5 Largest Players Market Share by Cloud-Based ITSM Revenue (CR5 and HHI) & (2018-2023)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Cloud-Based ITSM Product Solution and Service
Table 23. Date of Enter into Cloud-Based ITSM Market
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Cloud-Based ITSM Market Size by Type (2018-2023) & (US$ Million)
Table 26. Global Cloud-Based ITSM Revenue Market Share by Type (2018-2023)
Table 27. Global Cloud-Based ITSM Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 28. Global Cloud-Based ITSM Revenue Market Share by Type (2024-2029)
Table 29. Global Cloud-Based ITSM Market Size by Application (2018-2023) & (US$ Million)
Table 30. Global Cloud-Based ITSM Revenue Market Share by Application (2018-2023)
Table 31. Global Cloud-Based ITSM Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 32. Global Cloud-Based ITSM Revenue Market Share by Application (2024-2029)
Table 33. North America Cloud-Based ITSM Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 34. North America Cloud-Based ITSM Market Size by Country (2018-2023) & (US$ Million)
Table 35. North America Cloud-Based ITSM Market Size by Country (2024-2029) & (US$ Million)
Table 36. Europe Cloud-Based ITSM Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 37. Europe Cloud-Based ITSM Market Size by Country (2018-2023) & (US$ Million)
Table 38. Europe Cloud-Based ITSM Market Size by Country (2024-2029) & (US$ Million)
Table 39. Asia-Pacific Cloud-Based ITSM Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 40. Asia-Pacific Cloud-Based ITSM Market Size by Region (2018-2023) & (US$ Million)
Table 41. Asia-Pacific Cloud-Based ITSM Market Size by Region (2024-2029) & (US$ Million)
Table 42. Latin America Cloud-Based ITSM Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 43. Latin America Cloud-Based ITSM Market Size by Country (2018-2023) & (US$ Million)
Table 44. Latin America Cloud-Based ITSM Market Size by Country (2024-2029) & (US$ Million)
Table 45. Middle East & Africa Cloud-Based ITSM Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 46. Middle East & Africa Cloud-Based ITSM Market Size by Country (2018-2023) & (US$ Million)
Table 47. Middle East & Africa Cloud-Based ITSM Market Size by Country (2024-2029) & (US$ Million)
Table 48. BMC Software Company Detail
Table 49. BMC Software Business Overview
Table 50. BMC Software Cloud-Based ITSM Product
Table 51. BMC Software Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 52. BMC Software Recent Development
Table 53. Broadcom Company Detail
Table 54. Broadcom Business Overview
Table 55. Broadcom Cloud-Based ITSM Product
Table 56. Broadcom Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 57. Broadcom Recent Development
Table 58. Service Now Company Detail
Table 59. Service Now Business Overview
Table 60. Service Now Cloud-Based ITSM Product
Table 61. Service Now Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 62. Service Now Recent Development
Table 63. Cherwell Software Company Detail
Table 64. Cherwell Software Business Overview
Table 65. Cherwell Software Cloud-Based ITSM Product
Table 66. Cherwell Software Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 67. Cherwell Software Recent Development
Table 68. Hewlett Packard Enterprise Company Company Detail
Table 69. Hewlett Packard Enterprise Company Business Overview
Table 70. Hewlett Packard Enterprise Company Cloud-Based ITSM Product
Table 71. Hewlett Packard Enterprise Company Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 72. Hewlett Packard Enterprise Company Recent Development
Table 73. HEAT Software USA Company Detail
Table 74. HEAT Software USA Business Overview
Table 75. HEAT Software USA Cloud-Based ITSM Product
Table 76. HEAT Software USA Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 77. HEAT Software USA Recent Development
Table 78. IBM Company Detail
Table 79. IBM Business Overview
Table 80. IBM Cloud-Based ITSM Product
Table 81. IBM Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 82. IBM Recent Development
Table 83. Hornbill Corporate Company Detail
Table 84. Hornbill Corporate Business Overview
Table 85. Hornbill Corporate Cloud-Based ITSM Product
Table 86. Hornbill Corporate Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 87. Hornbill Corporate Recent Development
Table 88. Cloud Health Technologies Company Detail
Table 89. Cloud Health Technologies Business Overview
Table 90. Cloud Health Technologies Cloud-Based ITSM Product
Table 91. Cloud Health Technologies Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 92. Cloud Health Technologies Recent Development
Table 93. EasyVista Company Detail
Table 94. EasyVista Business Overview
Table 95. EasyVista Cloud-Based ITSM Product
Table 96. EasyVista Revenue in Cloud-Based ITSM Business (2018-2023) & (US$ Million)
Table 97. EasyVista Recent Development
Table 98. Research Programs/Design for This Report
Table 99. Key Data Information from Secondary Sources
Table 100. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Cloud-Based ITSM Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Cloud-Based ITSM Market Share by Type: 2022 VS 2029
Figure 3. Service Portfolio Management Features
Figure 4. Change & Configuration Management Features
Figure 5. Service Desk Software Features
Figure 6. Operations & Performance Management Features
Figure 7. Global Cloud-Based ITSM Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 8. Global Cloud-Based ITSM Market Share by Application: 2022 VS 2029
Figure 9. Government and Public Sector Case Studies
Figure 10. Energy and Utilities Case Studies
Figure 11. Travel and Hospitality Case Studies
Figure 12. Banking Case Studies
Figure 13. Telecommunication and IT Case Studies
Figure 14. Healthcare and Life Sciences Case Studies
Figure 15. Education Case Studies
Figure 16. Cloud-Based ITSM Report Years Considered
Figure 17. Global Cloud-Based ITSM Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 18. Global Cloud-Based ITSM Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 19. Global Cloud-Based ITSM Market Share by Region: 2022 VS 2029
Figure 20. Global Cloud-Based ITSM Market Share by Players in 2022
Figure 21. Global Top Cloud-Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based ITSM as of 2022)
Figure 22. The Top 10 and 5 Players Market Share by Cloud-Based ITSM Revenue in 2022
Figure 23. North America Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. North America Cloud-Based ITSM Market Share by Country (2018-2029)
Figure 25. United States Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Canada Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Europe Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Europe Cloud-Based ITSM Market Share by Country (2018-2029)
Figure 29. Germany Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. France Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. U.K. Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Italy Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Russia Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Nordic Countries Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Asia-Pacific Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Asia-Pacific Cloud-Based ITSM Market Share by Region (2018-2029)
Figure 37. China Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Japan Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. South Korea Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Southeast Asia Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. India Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Australia Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Latin America Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Latin America Cloud-Based ITSM Market Share by Country (2018-2029)
Figure 45. Mexico Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Brazil Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. Middle East & Africa Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 48. Middle East & Africa Cloud-Based ITSM Market Share by Country (2018-2029)
Figure 49. Turkey Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 50. Saudi Arabia Cloud-Based ITSM Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 51. BMC Software Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 52. Broadcom Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 53. Service Now Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 54. Cherwell Software Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 55. Hewlett Packard Enterprise Company Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 56. HEAT Software USA Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 57. IBM Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 58. Hornbill Corporate Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 59. Cloud Health Technologies Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 60. EasyVista Revenue Growth Rate in Cloud-Based ITSM Business (2018-2023)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed

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