Global Cloud-Based ITSM Market Research Report 2022

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Date: 11-Jul-2022
No. of pages: 89
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Market Analysis and Insights: Global Cloud-Based ITSM Market

The global Cloud-Based ITSM market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.

Fully considering the economic change by this health crisis, Service Portfolio Management accounting for % of the Cloud-Based ITSM global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While Government and Public Sector segment is altered to an % CAGR throughout this forecast period.

China Cloud-Based ITSM market size is valued at US$ million in 2021, while the North America and Europe Cloud-Based ITSM are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period 2022-2028. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Cloud-Based ITSM landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Cloud-Based ITSM market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Cloud-Based ITSM market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Cloud-Based ITSM market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Cloud-Based ITSM market.

Global Cloud-Based ITSM Scope and Market Size

Cloud-Based ITSM market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Cloud-Based ITSM market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.

Segment by Type

- Service Portfolio Management

- Change & Configuration Management

- Service Desk Software

- Operations & Performance Management

Segment by Application

- Government and Public Sector

- Energy and Utilities

- Travel and Hospitality

- Banking

- Telecommunication and IT

- Healthcare and Life Sciences

- Education

By Region

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Nordic Countries

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

By Company

- BMC Software

- Broadcom

- Service Now

- Cherwell Software

- Hewlett Packard Enterprise Company

- HEAT Software USA

- IBM

- Hornbill Corporate

- Cloud Health Technologies

- EasyVista

Global Cloud-Based ITSM Market Research Report 2022

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud-Based ITSM Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Service Portfolio Management
1.2.3 Change & Configuration Management
1.2.4 Service Desk Software
1.2.5 Operations & Performance Management
1.3 Market by Application
1.3.1 Global Cloud-Based ITSM Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Government and Public Sector
1.3.3 Energy and Utilities
1.3.4 Travel and Hospitality
1.3.5 Banking
1.3.6 Telecommunication and IT
1.3.7 Healthcare and Life Sciences
1.3.8 Education
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Cloud-Based ITSM Market Perspective (2017-2028)
2.2 Cloud-Based ITSM Growth Trends by Region
2.2.1 Cloud-Based ITSM Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Cloud-Based ITSM Historic Market Size by Region (2017-2022)
2.2.3 Cloud-Based ITSM Forecasted Market Size by Region (2023-2028)
2.3 Cloud-Based ITSM Market Dynamics
2.3.1 Cloud-Based ITSM Industry Trends
2.3.2 Cloud-Based ITSM Market Drivers
2.3.3 Cloud-Based ITSM Market Challenges
2.3.4 Cloud-Based ITSM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud-Based ITSM Players by Revenue
3.1.1 Global Top Cloud-Based ITSM Players by Revenue (2017-2022)
3.1.2 Global Cloud-Based ITSM Revenue Market Share by Players (2017-2022)
3.2 Global Cloud-Based ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud-Based ITSM Revenue
3.4 Global Cloud-Based ITSM Market Concentration Ratio
3.4.1 Global Cloud-Based ITSM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud-Based ITSM Revenue in 2021
3.5 Cloud-Based ITSM Key Players Head office and Area Served
3.6 Key Players Cloud-Based ITSM Product Solution and Service
3.7 Date of Enter into Cloud-Based ITSM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud-Based ITSM Breakdown Data by Type
4.1 Global Cloud-Based ITSM Historic Market Size by Type (2017-2022)
4.2 Global Cloud-Based ITSM Forecasted Market Size by Type (2023-2028)
5 Cloud-Based ITSM Breakdown Data by Application
5.1 Global Cloud-Based ITSM Historic Market Size by Application (2017-2022)
5.2 Global Cloud-Based ITSM Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Cloud-Based ITSM Market Size (2017-2028)
6.2 North America Cloud-Based ITSM Market Size by Country (2017-2022)
6.3 North America Cloud-Based ITSM Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Cloud-Based ITSM Market Size (2017-2028)
7.2 Europe Cloud-Based ITSM Market Size by Country (2017-2022)
7.3 Europe Cloud-Based ITSM Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud-Based ITSM Market Size (2017-2028)
8.2 Asia-Pacific Cloud-Based ITSM Market Size by Country (2017-2022)
8.3 Asia-Pacific Cloud-Based ITSM Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Cloud-Based ITSM Market Size (2017-2028)
9.2 Latin America Cloud-Based ITSM Market Size by Country (2017-2022)
9.3 Latin America Cloud-Based ITSM Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud-Based ITSM Market Size (2017-2028)
10.2 Middle East & Africa Cloud-Based ITSM Market Size by Country (2017-2022)
10.3 Middle East & Africa Cloud-Based ITSM Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 BMC Software
11.1.1 BMC Software Company Detail
11.1.2 BMC Software Business Overview
11.1.3 BMC Software Cloud-Based ITSM Introduction
11.1.4 BMC Software Revenue in Cloud-Based ITSM Business (2017-2022)
11.1.5 BMC Software Recent Development
11.2 Broadcom
11.2.1 Broadcom Company Detail
11.2.2 Broadcom Business Overview
11.2.3 Broadcom Cloud-Based ITSM Introduction
11.2.4 Broadcom Revenue in Cloud-Based ITSM Business (2017-2022)
11.2.5 Broadcom Recent Development
11.3 Service Now
11.3.1 Service Now Company Detail
11.3.2 Service Now Business Overview
11.3.3 Service Now Cloud-Based ITSM Introduction
11.3.4 Service Now Revenue in Cloud-Based ITSM Business (2017-2022)
11.3.5 Service Now Recent Development
11.4 Cherwell Software
11.4.1 Cherwell Software Company Detail
11.4.2 Cherwell Software Business Overview
11.4.3 Cherwell Software Cloud-Based ITSM Introduction
11.4.4 Cherwell Software Revenue in Cloud-Based ITSM Business (2017-2022)
11.4.5 Cherwell Software Recent Development
11.5 Hewlett Packard Enterprise Company
11.5.1 Hewlett Packard Enterprise Company Company Detail
11.5.2 Hewlett Packard Enterprise Company Business Overview
11.5.3 Hewlett Packard Enterprise Company Cloud-Based ITSM Introduction
11.5.4 Hewlett Packard Enterprise Company Revenue in Cloud-Based ITSM Business (2017-2022)
11.5.5 Hewlett Packard Enterprise Company Recent Development
11.6 HEAT Software USA
11.6.1 HEAT Software USA Company Detail
11.6.2 HEAT Software USA Business Overview
11.6.3 HEAT Software USA Cloud-Based ITSM Introduction
11.6.4 HEAT Software USA Revenue in Cloud-Based ITSM Business (2017-2022)
11.6.5 HEAT Software USA Recent Development
11.7 IBM
11.7.1 IBM Company Detail
11.7.2 IBM Business Overview
11.7.3 IBM Cloud-Based ITSM Introduction
11.7.4 IBM Revenue in Cloud-Based ITSM Business (2017-2022)
11.7.5 IBM Recent Development
11.8 Hornbill Corporate
11.8.1 Hornbill Corporate Company Detail
11.8.2 Hornbill Corporate Business Overview
11.8.3 Hornbill Corporate Cloud-Based ITSM Introduction
11.8.4 Hornbill Corporate Revenue in Cloud-Based ITSM Business (2017-2022)
11.8.5 Hornbill Corporate Recent Development
11.9 Cloud Health Technologies
11.9.1 Cloud Health Technologies Company Detail
11.9.2 Cloud Health Technologies Business Overview
11.9.3 Cloud Health Technologies Cloud-Based ITSM Introduction
11.9.4 Cloud Health Technologies Revenue in Cloud-Based ITSM Business (2017-2022)
11.9.5 Cloud Health Technologies Recent Development
11.10 EasyVista
11.10.1 EasyVista Company Detail
11.10.2 EasyVista Business Overview
11.10.3 EasyVista Cloud-Based ITSM Introduction
11.10.4 EasyVista Revenue in Cloud-Based ITSM Business (2017-2022)
11.10.5 EasyVista Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Cloud-Based ITSM Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Service Portfolio Management
Table 3. Key Players of Change & Configuration Management
Table 4. Key Players of Service Desk Software
Table 5. Key Players of Operations & Performance Management
Table 6. Global Cloud-Based ITSM Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Cloud-Based ITSM Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global Cloud-Based ITSM Market Size by Region (2017-2022) & (US$ Million)
Table 9. Global Cloud-Based ITSM Market Share by Region (2017-2022)
Table 10. Global Cloud-Based ITSM Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 11. Global Cloud-Based ITSM Market Share by Region (2023-2028)
Table 12. Cloud-Based ITSM Market Trends
Table 13. Cloud-Based ITSM Market Drivers
Table 14. Cloud-Based ITSM Market Challenges
Table 15. Cloud-Based ITSM Market Restraints
Table 16. Global Cloud-Based ITSM Revenue by Players (2017-2022) & (US$ Million)
Table 17. Global Cloud-Based ITSM Market Share by Players (2017-2022)
Table 18. Global Top Cloud-Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based ITSM as of 2021)
Table 19. Ranking of Global Top Cloud-Based ITSM Companies by Revenue (US$ Million) in 2021
Table 20. Global 5 Largest Players Market Share by Cloud-Based ITSM Revenue (CR5 and HHI) & (2017-2022)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Cloud-Based ITSM Product Solution and Service
Table 23. Date of Enter into Cloud-Based ITSM Market
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Cloud-Based ITSM Market Size by Type (2017-2022) & (US$ Million)
Table 26. Global Cloud-Based ITSM Revenue Market Share by Type (2017-2022)
Table 27. Global Cloud-Based ITSM Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 28. Global Cloud-Based ITSM Revenue Market Share by Type (2023-2028)
Table 29. Global Cloud-Based ITSM Market Size by Application (2017-2022) & (US$ Million)
Table 30. Global Cloud-Based ITSM Revenue Market Share by Application (2017-2022)
Table 31. Global Cloud-Based ITSM Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 32. Global Cloud-Based ITSM Revenue Market Share by Application (2023-2028)
Table 33. North America Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 34. North America Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 35. Europe Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 36. Europe Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 37. Asia-Pacific Cloud-Based ITSM Market Size by Region (2017-2022) & (US$ Million)
Table 38. Asia-Pacific Cloud-Based ITSM Market Size by Region (2023-2028) & (US$ Million)
Table 39. Latin America Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 40. Latin America Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 41. Middle East & Africa Cloud-Based ITSM Market Size by Country (2017-2022) & (US$ Million)
Table 42. Middle East & Africa Cloud-Based ITSM Market Size by Country (2023-2028) & (US$ Million)
Table 43. BMC Software Company Detail
Table 44. BMC Software Business Overview
Table 45. BMC Software Cloud-Based ITSM Product
Table 46. BMC Software Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 47. BMC Software Recent Development
Table 48. Broadcom Company Detail
Table 49. Broadcom Business Overview
Table 50. Broadcom Cloud-Based ITSM Product
Table 51. Broadcom Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 52. Broadcom Recent Development
Table 53. Service Now Company Detail
Table 54. Service Now Business Overview
Table 55. Service Now Cloud-Based ITSM Product
Table 56. Service Now Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 57. Service Now Recent Development
Table 58. Cherwell Software Company Detail
Table 59. Cherwell Software Business Overview
Table 60. Cherwell Software Cloud-Based ITSM Product
Table 61. Cherwell Software Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 62. Cherwell Software Recent Development
Table 63. Hewlett Packard Enterprise Company Company Detail
Table 64. Hewlett Packard Enterprise Company Business Overview
Table 65. Hewlett Packard Enterprise Company Cloud-Based ITSM Product
Table 66. Hewlett Packard Enterprise Company Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 67. Hewlett Packard Enterprise Company Recent Development
Table 68. HEAT Software USA Company Detail
Table 69. HEAT Software USA Business Overview
Table 70. HEAT Software USA Cloud-Based ITSM Product
Table 71. HEAT Software USA Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 72. HEAT Software USA Recent Development
Table 73. IBM Company Detail
Table 74. IBM Business Overview
Table 75. IBM Cloud-Based ITSM Product
Table 76. IBM Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 77. IBM Recent Development
Table 78. Hornbill Corporate Company Detail
Table 79. Hornbill Corporate Business Overview
Table 80. Hornbill Corporate Cloud-Based ITSM Product
Table 81. Hornbill Corporate Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 82. Hornbill Corporate Recent Development
Table 83. Cloud Health Technologies Company Detail
Table 84. Cloud Health Technologies Business Overview
Table 85. Cloud Health Technologies Cloud-Based ITSM Product
Table 86. Cloud Health Technologies Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 87. Cloud Health Technologies Recent Development
Table 88. EasyVista Company Detail
Table 89. EasyVista Business Overview
Table 90. EasyVista Cloud-Based ITSM Product
Table 91. EasyVista Revenue in Cloud-Based ITSM Business (2017-2022) & (US$ Million)
Table 92. EasyVista Recent Development
Table 93. Research Programs/Design for This Report
Table 94. Key Data Information from Secondary Sources
Table 95. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Cloud-Based ITSM Market Share by Type: 2021 VS 2028
Figure 2. Service Portfolio Management Features
Figure 3. Change & Configuration Management Features
Figure 4. Service Desk Software Features
Figure 5. Operations & Performance Management Features
Figure 6. Global Cloud-Based ITSM Market Share by Application in 2021 & 2028
Figure 7. Government and Public Sector Case Studies
Figure 8. Energy and Utilities Case Studies
Figure 9. Travel and Hospitality Case Studies
Figure 10. Banking Case Studies
Figure 11. Telecommunication and IT Case Studies
Figure 12. Healthcare and Life Sciences Case Studies
Figure 13. Education Case Studies
Figure 14. Cloud-Based ITSM Report Years Considered
Figure 15. Global Cloud-Based ITSM Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 16. Global Cloud-Based ITSM Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 17. Global Cloud-Based ITSM Market Share by Region: 2021 VS 2028
Figure 18. Global Cloud-Based ITSM Market Share by Players in 2021
Figure 19. Global Top Cloud-Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based ITSM as of 2021)
Figure 20. The Top 10 and 5 Players Market Share by Cloud-Based ITSM Revenue in 2021
Figure 21. North America Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. North America Cloud-Based ITSM Market Share by Country (2017-2028)
Figure 23. United States Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Canada Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Europe Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Europe Cloud-Based ITSM Market Share by Country (2017-2028)
Figure 27. Germany Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. France Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. U.K. Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Italy Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Russia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Nordic Countries Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Asia-Pacific Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Asia-Pacific Cloud-Based ITSM Market Share by Region (2017-2028)
Figure 35. China Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Japan Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. South Korea Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Southeast Asia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. India Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Australia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Latin America Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Latin America Cloud-Based ITSM Market Share by Country (2017-2028)
Figure 43. Mexico Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Brazil Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Middle East & Africa Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Middle East & Africa Cloud-Based ITSM Market Share by Country (2017-2028)
Figure 47. Turkey Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 48. Saudi Arabia Cloud-Based ITSM Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 49. BMC Software Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 50. Broadcom Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 51. Service Now Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 52. Cherwell Software Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 53. Hewlett Packard Enterprise Company Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 54. HEAT Software USA Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 55. IBM Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 56. Hornbill Corporate Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 57. Cloud Health Technologies Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 58. EasyVista Revenue Growth Rate in Cloud-Based ITSM Business (2017-2022)
Figure 59. Bottom-up and Top-down Approaches for This Report
Figure 60. Data Triangulation
Figure 61. Key Executives Interviewed
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