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Cloud-Based Contact Centers - Global Market Insights and Sales Trends 2024

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Date: 25-Dec-2023
No. of pages: 113
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The global Cloud-Based Contact Centers market size is expected to reach US$ 44120 million by 2029, growing at a CAGR of 4.5% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud-Based Contact Centers in various end use industries. The expanding demands from the BFSI, IT and Telecom, Retail and Government and Public Sector, are propelling Cloud-Based Contact Centers market. Automatic Call Distribution (ACD), one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Agent Performance Optimization (APO) segment is estimated at % CAGR for the next seven-year period.

Asia Pacific shows high growth potential for Cloud-Based Contact Centers market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud-Based Contact Centers market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.

Report Objectives

This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking By Company; 3) comprehensive presentation of the global market for Cloud-Based Contact Centers, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.

Key Features of The Study:

This report provides in-depth analysis of the global Cloud-Based Contact Centers market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.

This report profiles key players in the global Cloud-Based Contact Centers market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud-Based Contact Centers sales data, market share and ranking.

This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.

This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.

Key companies of Cloud-Based Contact Centers covered in this report include 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic and Connect First, etc.

The global Cloud-Based Contact Centers market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.

Market Segmentation

Company Profiles:

- 8x8, Inc

- Five9, Inc

- Cisco Systems

- Genesys Telecommunications Laboratories

- Oracle

- Nice-Systems

- Newvoicemedia

- 3clogic

- Connect First

- Aspect Software

- Incontact

- Interactive Intelligence Group

- Broadsoft

- West Corporation

- Liveops Cloud

- Evolve IP

- Mitel Networks

- Ozonetel Systems

Global Cloud-Based Contact Centers market, By Region:

- North America (U.S., Canada, Mexico)

- Europe (Germany, France, UK, Italy, etc.)

- Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)

- South America (Brazil, etc.)

- Middle East and Africa (Turkey, GCC Countries, Africa, etc.)

Global Cloud-Based Contact Centers market, Segment by Type:

- Automatic Call Distribution (ACD)

- Agent Performance Optimization (APO)

- Dialers

- Interactive Voice Response (IVR)

- Computer Telephony Integration (CTI)

- Other

Global Cloud-Based Contact Centers market, by Application

- BFSI

- IT and Telecom

- Retail

- Government and Public Sector

- Healthcare and Life Sciences

- Manufacturing

- Other

Core Chapters

Chapter One: Introduces the Report Scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter Four: Detailed analysis of Cloud-Based Contact Centers companies' competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.

Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.

Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.

Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

Chapter Twelve: Research Finding/Conclusion

Cloud-Based Contact Centers - Global Market Insights and Sales Trends 2024

Table of Contents
1 Market Overview of Cloud-Based Contact Centers
1.1 Cloud-Based Contact Centers Market Overview
1.1.1 Cloud-Based Contact Centers Product Scope
1.1.2 Cloud-Based Contact Centers Market Status and Outlook
1.2 Global Cloud-Based Contact Centers Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Cloud-Based Contact Centers Market Size by Region (2018-2029)
1.4 Global Cloud-Based Contact Centers Historic Market Size by Region (2018-2023)
1.5 Global Cloud-Based Contact Centers Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Cloud-Based Contact Centers Market Size (2018-2029)
1.6.1 North America Cloud-Based Contact Centers Market Size (2018-2029)
1.6.2 Europe Cloud-Based Contact Centers Market Size (2018-2029)
1.6.3 Asia-Pacific Cloud-Based Contact Centers Market Size (2018-2029)
1.6.4 Latin America Cloud-Based Contact Centers Market Size (2018-2029)
1.6.5 Middle East & Africa Cloud-Based Contact Centers Market Size (2018-2029)
2 Cloud-Based Contact Centers Market by Type
2.1 Introduction
2.1.1 Automatic Call Distribution (ACD)
2.1.2 Agent Performance Optimization (APO)
2.1.3 Dialers
2.1.4 Interactive Voice Response (IVR)
2.1.5 Computer Telephony Integration (CTI)
2.1.6 Other
2.2 Global Cloud-Based Contact Centers Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Cloud-Based Contact Centers Historic Market Size by Type (2018-2023)
2.2.2 Global Cloud-Based Contact Centers Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
3 Cloud-Based Contact Centers Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 IT and Telecom
3.1.3 Retail
3.1.4 Government and Public Sector
3.1.5 Healthcare and Life Sciences
3.1.6 Manufacturing
3.1.7 Other
3.2 Global Cloud-Based Contact Centers Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Cloud-Based Contact Centers Historic Market Size by Application (2018-2023)
3.2.2 Global Cloud-Based Contact Centers Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
4 Cloud-Based Contact Centers Competition Analysis by Players
4.1 Global Cloud-Based Contact Centers Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud-Based Contact Centers as of 2022)
4.3 Date of Key Players Enter into Cloud-Based Contact Centers Market
4.4 Global Top Players Cloud-Based Contact Centers Headquarters and Area Served
4.5 Key Players Cloud-Based Contact Centers Product Solution and Service
4.6 Competitive Status
4.6.1 Cloud-Based Contact Centers Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 8x8, Inc
5.1.1 8x8, Inc Profile
5.1.2 8x8, Inc Main Business
5.1.3 8x8, Inc Cloud-Based Contact Centers Products, Services and Solutions
5.1.4 8x8, Inc Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.1.5 8x8, Inc Recent Developments
5.2 Five9, Inc
5.2.1 Five9, Inc Profile
5.2.2 Five9, Inc Main Business
5.2.3 Five9, Inc Cloud-Based Contact Centers Products, Services and Solutions
5.2.4 Five9, Inc Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.2.5 Five9, Inc Recent Developments
5.3 Cisco Systems
5.3.1 Cisco Systems Profile
5.3.2 Cisco Systems Main Business
5.3.3 Cisco Systems Cloud-Based Contact Centers Products, Services and Solutions
5.3.4 Cisco Systems Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.3.5 Genesys Telecommunications Laboratories Recent Developments
5.4 Genesys Telecommunications Laboratories
5.4.1 Genesys Telecommunications Laboratories Profile
5.4.2 Genesys Telecommunications Laboratories Main Business
5.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Products, Services and Solutions
5.4.4 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.4.5 Genesys Telecommunications Laboratories Recent Developments
5.5 Oracle
5.5.1 Oracle Profile
5.5.2 Oracle Main Business
5.5.3 Oracle Cloud-Based Contact Centers Products, Services and Solutions
5.5.4 Oracle Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.5.5 Oracle Recent Developments
5.6 Nice-Systems
5.6.1 Nice-Systems Profile
5.6.2 Nice-Systems Main Business
5.6.3 Nice-Systems Cloud-Based Contact Centers Products, Services and Solutions
5.6.4 Nice-Systems Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.6.5 Nice-Systems Recent Developments
5.7 Newvoicemedia
5.7.1 Newvoicemedia Profile
5.7.2 Newvoicemedia Main Business
5.7.3 Newvoicemedia Cloud-Based Contact Centers Products, Services and Solutions
5.7.4 Newvoicemedia Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.7.5 Newvoicemedia Recent Developments
5.8 3clogic
5.8.1 3clogic Profile
5.8.2 3clogic Main Business
5.8.3 3clogic Cloud-Based Contact Centers Products, Services and Solutions
5.8.4 3clogic Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.8.5 3clogic Recent Developments
5.9 Connect First
5.9.1 Connect First Profile
5.9.2 Connect First Main Business
5.9.3 Connect First Cloud-Based Contact Centers Products, Services and Solutions
5.9.4 Connect First Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.9.5 Connect First Recent Developments
5.10 Aspect Software
5.10.1 Aspect Software Profile
5.10.2 Aspect Software Main Business
5.10.3 Aspect Software Cloud-Based Contact Centers Products, Services and Solutions
5.10.4 Aspect Software Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.10.5 Aspect Software Recent Developments
5.11 Incontact
5.11.1 Incontact Profile
5.11.2 Incontact Main Business
5.11.3 Incontact Cloud-Based Contact Centers Products, Services and Solutions
5.11.4 Incontact Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.11.5 Incontact Recent Developments
5.12 Interactive Intelligence Group
5.12.1 Interactive Intelligence Group Profile
5.12.2 Interactive Intelligence Group Main Business
5.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Products, Services and Solutions
5.12.4 Interactive Intelligence Group Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.12.5 Interactive Intelligence Group Recent Developments
5.13 Broadsoft
5.13.1 Broadsoft Profile
5.13.2 Broadsoft Main Business
5.13.3 Broadsoft Cloud-Based Contact Centers Products, Services and Solutions
5.13.4 Broadsoft Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.13.5 Broadsoft Recent Developments
5.14 West Corporation
5.14.1 West Corporation Profile
5.14.2 West Corporation Main Business
5.14.3 West Corporation Cloud-Based Contact Centers Products, Services and Solutions
5.14.4 West Corporation Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.14.5 West Corporation Recent Developments
5.15 Liveops Cloud
5.15.1 Liveops Cloud Profile
5.15.2 Liveops Cloud Main Business
5.15.3 Liveops Cloud Cloud-Based Contact Centers Products, Services and Solutions
5.15.4 Liveops Cloud Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.15.5 Liveops Cloud Recent Developments
5.16 Evolve IP
5.16.1 Evolve IP Profile
5.16.2 Evolve IP Main Business
5.16.3 Evolve IP Cloud-Based Contact Centers Products, Services and Solutions
5.16.4 Evolve IP Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.16.5 Evolve IP Recent Developments
5.17 Mitel Networks
5.17.1 Mitel Networks Profile
5.17.2 Mitel Networks Main Business
5.17.3 Mitel Networks Cloud-Based Contact Centers Products, Services and Solutions
5.17.4 Mitel Networks Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.17.5 Mitel Networks Recent Developments
5.18 Ozonetel Systems
5.18.1 Ozonetel Systems Profile
5.18.2 Ozonetel Systems Main Business
5.18.3 Ozonetel Systems Cloud-Based Contact Centers Products, Services and Solutions
5.18.4 Ozonetel Systems Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.18.5 Ozonetel Systems Recent Developments
6 North America
6.1 North America Cloud-Based Contact Centers Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Cloud-Based Contact Centers Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Cloud-Based Contact Centers Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Cloud-Based Contact Centers Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Cloud-Based Contact Centers Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Cloud-Based Contact Centers Market Dynamics
11.1 Cloud-Based Contact Centers Industry Trends
11.2 Cloud-Based Contact Centers Market Drivers
11.3 Cloud-Based Contact Centers Market Challenges
11.4 Cloud-Based Contact Centers Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
List of Tables
Table 1. Global Market Cloud-Based Contact Centers Market Size (US$ Million) Comparison by Region 2018 VS 2022 VS 2029
Table 2. Global Cloud-Based Contact Centers Market Size by Region (2018-2023) & (US$ Million)
Table 3. Global Cloud-Based Contact Centers Market Size Share by Region (2018-2023)
Table 4. Global Cloud-Based Contact Centers Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 5. Global Cloud-Based Contact Centers Forecasted Market Size Share by Region (2024-2029)
Table 6. Global Cloud-Based Contact Centers Market Size (US$ Million) by Type: 2018 VS 2022 VS 2029
Table 7. Global Cloud-Based Contact Centers Market Size by Type (2018-2023) & (US$ Million)
Table 8. Global Cloud-Based Contact Centers Revenue Market Share by Type (2018-2023)
Table 9. Global Cloud-Based Contact Centers Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 10. Global Cloud-Based Contact Centers Revenue Market Share by Type (2024-2029)
Table 11. North America Cloud-Based Contact Centers Revenue by Type (2018-2023) & (US$ Million)
Table 12. North America Cloud-Based Contact Centers Revenue by Type (2024-2029) & (US$ Million)
Table 13. Europe Cloud-Based Contact Centers Revenue by Type (2018-2023) & (US$ Million)
Table 14. Europe Cloud-Based Contact Centers Revenue by Type (2024-2029) & (US$ Million)
Table 15. Asia-Pacific Cloud-Based Contact Centers Revenue by Type (2018-2023) & (US$ Million)
Table 16. Asia-Pacific Cloud-Based Contact Centers Revenue by Type (2024-2029) & (US$ Million)
Table 17. Latin America Cloud-Based Contact Centers Revenue by Type (2018-2023) & (US$ Million)
Table 18. Latin America Cloud-Based Contact Centers Revenue by Type (2024-2029) & (US$ Million)
Table 19. Middle East and Africa Cloud-Based Contact Centers Revenue by Type (2018-2023) & (US$ Million)
Table 20. Middle East and Africa Cloud-Based Contact Centers Revenue by Type (2024-2029) & (US$ Million)
Table 21. Global Cloud-Based Contact Centers Market Size (US$ Million) by Application: 2018 VS 2022 VS 2029
Table 22. Global Cloud-Based Contact Centers Market Size by Application (2018-2023) & (US$ Million)
Table 23. Global Cloud-Based Contact Centers Revenue Market Share by Application (2018-2023)
Table 24. Global Cloud-Based Contact Centers Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 25. Global Cloud-Based Contact Centers Revenue Market Share by Application (2024-2029)
Table 26. North America Cloud-Based Contact Centers Revenue by Application (2018-2023) & (US$ Million)
Table 27. North America Cloud-Based Contact Centers Revenue by Application (2024-2029) & (US$ Million)
Table 28. Europe Cloud-Based Contact Centers Revenue by Application (2018-2023) & (US$ Million)
Table 29. Europe Cloud-Based Contact Centers Revenue by Application (2024-2029) & (US$ Million)
Table 30. Asia-Pacific Cloud-Based Contact Centers Revenue by Application (2018-2023) & (US$ Million)
Table 31. Asia-Pacific Cloud-Based Contact Centers Revenue by Application (2024-2029) & (US$ Million)
Table 32. Latin America Cloud-Based Contact Centers Revenue by Application (2018-2023) & (US$ Million)
Table 33. Latin America Cloud-Based Contact Centers Revenue by Application (2024-2029) & (US$ Million)
Table 34. Middle East and Africa Cloud-Based Contact Centers Revenue by Application (2018-2023) & (US$ Million)
Table 35. Middle East and Africa Cloud-Based Contact Centers Revenue by Application (2024-2029) & (US$ Million)
Table 36. Global Cloud-Based Contact Centers Revenue (US$ Million) by Players (2018-2023)
Table 37. Global Cloud-Based Contact Centers Revenue Market Share by Players (2018-2023)
Table 38. Global Top Players Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud-Based Contact Centers as of 2022)
Table 39. Date of Key Players Enter into Cloud-Based Contact Centers Market
Table 40. Global Cloud-Based Contact Centers Key Players Headquarters and Area Served
Table 41. Cloud-Based Contact Centers Product Solution and Service
Table 42. Global Cloud-Based Contact Centers Players Market Concentration Ratio (CR5 and HHI)
Table 43. Mergers & Acquisitions, Expansion Plans
Table 44. 8x8, Inc Basic Information List
Table 45. 8x8, Inc Description and Business Overview
Table 46. 8x8, Inc Cloud-Based Contact Centers Products, Services and Solutions
Table 47. Revenue (US$ Million) in Cloud-Based Contact Centers Business of 8x8, Inc (2018-2023)
Table 48. 8x8, Inc Recent Developments
Table 49. Five9, Inc Basic Information List
Table 50. Five9, Inc Description and Business Overview
Table 51. Five9, Inc Cloud-Based Contact Centers Products, Services and Solutions
Table 52. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Five9, Inc (2018-2023)
Table 53. Five9, Inc Recent Developments
Table 54. Cisco Systems Basic Information List
Table 55. Cisco Systems Description and Business Overview
Table 56. Cisco Systems Cloud-Based Contact Centers Products, Services and Solutions
Table 57. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Cisco Systems (2018-2023)
Table 58. Cisco Systems Recent Developments
Table 59. Genesys Telecommunications Laboratories Basic Information List
Table 60. Genesys Telecommunications Laboratories Description and Business Overview
Table 61. Genesys Telecommunications Laboratories Cloud-Based Contact Centers Products, Services and Solutions
Table 62. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Genesys Telecommunications Laboratories (2018-2023)
Table 63. Genesys Telecommunications Laboratories Recent Developments
Table 64. Oracle Basic Information List
Table 65. Oracle Description and Business Overview
Table 66. Oracle Cloud-Based Contact Centers Products, Services and Solutions
Table 67. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Oracle (2018-2023)
Table 68. Oracle Recent Developments
Table 69. Nice-Systems Basic Information List
Table 70. Nice-Systems Description and Business Overview
Table 71. Nice-Systems Cloud-Based Contact Centers Products, Services and Solutions
Table 72. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Nice-Systems (2018-2023)
Table 73. Nice-Systems Recent Developments
Table 74. Newvoicemedia Basic Information List
Table 75. Newvoicemedia Description and Business Overview
Table 76. Newvoicemedia Cloud-Based Contact Centers Products, Services and Solutions
Table 77. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Newvoicemedia (2018-2023)
Table 78. Newvoicemedia Recent Developments
Table 79. 3clogic Basic Information List
Table 80. 3clogic Description and Business Overview
Table 81. 3clogic Cloud-Based Contact Centers Products, Services and Solutions
Table 82. Revenue (US$ Million) in Cloud-Based Contact Centers Business of 3clogic (2018-2023)
Table 83. 3clogic Recent Developments
Table 84. Connect First Basic Information List
Table 85. Connect First Description and Business Overview
Table 86. Connect First Cloud-Based Contact Centers Products, Services and Solutions
Table 87. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Connect First (2018-2023)
Table 88. Connect First Recent Developments
Table 89. Aspect Software Basic Information List
Table 90. Aspect Software Description and Business Overview
Table 91. Aspect Software Cloud-Based Contact Centers Products, Services and Solutions
Table 92. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Aspect Software (2018-2023)
Table 93. Aspect Software Recent Developments
Table 94. Incontact Basic Information List
Table 95. Incontact Description and Business Overview
Table 96. Incontact Cloud-Based Contact Centers Products, Services and Solutions
Table 97. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Incontact (2018-2023)
Table 98. Incontact Recent Developments
Table 99. Interactive Intelligence Group Basic Information List
Table 100. Interactive Intelligence Group Description and Business Overview
Table 101. Interactive Intelligence Group Cloud-Based Contact Centers Products, Services and Solutions
Table 102. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Interactive Intelligence Group (2018-2023)
Table 103. Interactive Intelligence Group Recent Developments
Table 104. Broadsoft Basic Information List
Table 105. Broadsoft Description and Business Overview
Table 106. Broadsoft Cloud-Based Contact Centers Products, Services and Solutions
Table 107. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Broadsoft (2018-2023)
Table 108. Broadsoft Recent Developments
Table 109. West Corporation Basic Information List
Table 110. West Corporation Description and Business Overview
Table 111. West Corporation Cloud-Based Contact Centers Products, Services and Solutions
Table 112. Revenue (US$ Million) in Cloud-Based Contact Centers Business of West Corporation (2018-2023)
Table 113. West Corporation Recent Developments
Table 114. Liveops Cloud Basic Information List
Table 115. Liveops Cloud Description and Business Overview
Table 116. Liveops Cloud Cloud-Based Contact Centers Products, Services and Solutions
Table 117. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Liveops Cloud (2018-2023)
Table 118. Liveops Cloud Recent Developments
Table 119. Evolve IP Basic Information List
Table 120. Evolve IP Description and Business Overview
Table 121. Evolve IP Cloud-Based Contact Centers Products, Services and Solutions
Table 122. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Evolve IP (2018-2023)
Table 123. Evolve IP Recent Developments
Table 124. Mitel Networks Basic Information List
Table 125. Mitel Networks Description and Business Overview
Table 126. Mitel Networks Cloud-Based Contact Centers Products, Services and Solutions
Table 127. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Mitel Networks (2018-2023)
Table 128. Mitel Networks Recent Developments
Table 129. Ozonetel Systems Basic Information List
Table 130. Ozonetel Systems Description and Business Overview
Table 131. Ozonetel Systems Cloud-Based Contact Centers Products, Services and Solutions
Table 132. Revenue (US$ Million) in Cloud-Based Contact Centers Business of Ozonetel Systems (2018-2023)
Table 133. Ozonetel Systems Recent Developments
Table 134. North America Cloud-Based Contact Centers Market Size by Country (2018-2023) & (US$ Million)
Table 135. North America Cloud-Based Contact Centers Market Size by Country (2024-2029) & (US$ Million)
Table 136. Europe Cloud-Based Contact Centers Market Size by Country (2018-2023) & (US$ Million)
Table 137. Europe Cloud-Based Contact Centers Market Size by Country (2024-2029) & (US$ Million)
Table 138. Asia-Pacific Cloud-Based Contact Centers Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
Table 139. Asia-Pacific Cloud-Based Contact Centers Market Size by Region (2018-2023) & (US$ Million)
Table 140. Asia-Pacific Cloud-Based Contact Centers Market Size by Region (2024-2029) & (US$ Million)
Table 141. Asia-Pacific Cloud-Based Contact Centers Market Share by Region (2018-2023)
Table 142. Asia-Pacific Cloud-Based Contact Centers Market Share by Region (2024-2029)
Table 143. Latin America Cloud-Based Contact Centers Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
Table 144. Latin America Cloud-Based Contact Centers Market Size by Country (2018-2023) & (US$ Million)
Table 145. Latin America Cloud-Based Contact Centers Market Size by Country (2024-2029) & (US$ Million)
Table 146. Middle East & Africa Cloud-Based Contact Centers Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
Table 147. Middle East & Africa Cloud-Based Contact Centers Market Size by Country (2018-2023) & (US$ Million)
Table 148. Middle East & Africa Cloud-Based Contact Centers Market Size by Country (2024-2029) & (US$ Million)
Table 149. Cloud-Based Contact Centers Market Trends
Table 150. Cloud-Based Contact Centers Market Drivers
Table 151. Cloud-Based Contact Centers Market Challenges
Table 152. Cloud-Based Contact Centers Market Restraints
Table 153. Research Programs/Design for This Report
Table 154. Key Data Information from Secondary Sources
Table 155. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Cloud-Based Contact Centers Market Size Year-over-Year 2018-2029 & (US$ Million)
Figure 2. Global Cloud-Based Contact Centers Market Size (US$ Million), 2018 VS 2022 VS 2029
Figure 3. Global Cloud-Based Contact Centers Market Share by Regions: 2022 VS 2029
Figure 4. Global Cloud-Based Contact Centers Forecasted Market Size Share by Region (2024-2029)
Figure 5. North America Cloud-Based Contact Centers Market Size Growth Rate (2018-2029) & (US$ Million)
Figure 6. Europe Cloud-Based Contact Centers Market Size Growth Rate (2018-2029) & (US$ Million)
Figure 7. Asia-Pacific Cloud-Based Contact Centers Market Size Growth Rate (2018-2029) & (US$ Million)
Figure 8. Latin America Cloud-Based Contact Centers Market Size Growth Rate (2018-2029) & (US$ Million)
Figure 9. Middle East & Africa Cloud-Based Contact Centers Market Size Growth Rate (2018-2029) & (US$ Million)
Figure 10. Product Picture of Automatic Call Distribution (ACD)
Figure 11. Global Automatic Call Distribution (ACD) Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 12. Product Picture of Agent Performance Optimization (APO)
Figure 13. Global Agent Performance Optimization (APO) Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 14. Product Picture of Dialers
Figure 15. Global Dialers Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 16. Product Picture of Interactive Voice Response (IVR)
Figure 17. Global Interactive Voice Response (IVR) Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 18. Product Picture of Computer Telephony Integration (CTI)
Figure 19. Global Computer Telephony Integration (CTI) Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 20. Product Picture of Other
Figure 21. Global Other Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 22. Global Cloud-Based Contact Centers Market Size Share by Type: 2022 & 2029
Figure 23. North America Cloud-Based Contact Centers Revenue Market Share by Type (2018-2029)
Figure 24. Europe Cloud-Based Contact Centers Revenue Market Share by Type (2018-2029)
Figure 25. Asia-Pacific Cloud-Based Contact Centers Revenue Market Share by Type (2018-2029)
Figure 26. Latin America Cloud-Based Contact Centers Revenue Market Share by Type (2018-2029)
Figure 27. Middle East and Africa Cloud-Based Contact Centers Revenue Market Share by Type (2018-2029)
Figure 28. BFSI Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 29. IT and Telecom Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 30. Retail Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 31. Government and Public Sector Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 32. Healthcare and Life Sciences Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 33. Manufacturing Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 34. Other Market Size (US$ Million) & YoY Growth (2018-2029)
Figure 35. Global Cloud-Based Contact Centers Market Size Share by Application: 2022 & 2029
Figure 36. North America Cloud-Based Contact Centers Revenue Market Share by Application (2018-2029)
Figure 37. Europe Cloud-Based Contact Centers Revenue Market Share by Application (2018-2029)
Figure 38. Asia-Pacific Cloud-Based Contact Centers Revenue Market Share by Application (2018-2029)
Figure 39. Latin America Cloud-Based Contact Centers Revenue Market Share by Application (2018-2029)
Figure 40. Middle East and Africa Cloud-Based Contact Centers Revenue Market Share by Application (2018-2029)
Figure 41. Cloud-Based Contact Centers Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2018 VS 2022
Figure 42. Global Top 5 and Top 10 Players Cloud-Based Contact Centers Market Share in 2022
Figure 43. North America Cloud-Based Contact Centers Market Share by Country (2018-2029)
Figure 44. U.S. Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 45. Canada Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 46. Germany Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 47. France Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 48. U.K. Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 49. Italy Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 50. Russia Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 51. Nordic Countries Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 52. Asia-Pacific Cloud-Based Contact Centers Market Share by Region (2018-2029)
Figure 53. China Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 54. Japan Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 55. South Korea Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 56. Southeast Asia Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 57. India Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 58. Australia Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 59. Latin America Cloud-Based Contact Centers Market Share by Country (2018-2029)
Figure 60. Mexico Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 61. Brazil Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 62. Middle East & Africa Cloud-Based Contact Centers Market Share by Country (2018-2029)
Figure 63. Turkey Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 64. Saudi Arabia Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 65. UAE Cloud-Based Contact Centers Market Size (2018-2029) & (US$ Million)
Figure 66. Bottom-up and Top-down Approaches for This Report
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