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2020-2025 Global Front Office BPO Services Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Publisher Name :
Date: 18-Mar-2021
No. of pages: 125

Business Process Outsourcing (BPO) enables the industry to outsource process responsibilities or operations to third-party service providers. The front-end BPO service is a service related to customer interaction, such as inbound or outbound sales, help desk, customer service center and telemarketing. The front desk BPO service also includes document management services such as accounting and finance.

This report elaborates the market size, market characteristics, and market growth of the Front Office BPO Services industry, and breaks down according to the type, application, and consumption area of Front Office BPO Services. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Front Office BPO Services in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Front Office BPO Services market covered in Chapter 13:

IBM Global Services

Convergys Corp.

Atento S.A.

Ricoh USA, Inc.

Alliance Data Systems Corporation

TeleTech Holdings, Inc.

Sitel Worldwide Corporation

Xerox Corporation

Williams Lea Limited

Hewlett Packard Enterprise Co.

In Chapter 6, on the basis of types, the Front Office BPO Services market from 2015 to 2025 is primarily split into:

Customer Management Services

Document Management Services

In Chapter 7, on the basis of applications, the Front Office BPO Services market from 2015 to 2025 covers:

BFSI

Retail

IT & Telecommunication

Defense Aerospace

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

2020-2025 Global Front Office BPO Services Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Table of Content

1 Front Office BPO Services Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Front Office BPO Services Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Front Office BPO Services Market Forces
3.1 Global Front Office BPO Services Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Front Office BPO Services Market - By Geography
4.1 Global Front Office BPO Services Market Value and Market Share by Regions
4.1.1 Global Front Office BPO Services Value ($) by Region (2015-2020)
4.1.2 Global Front Office BPO Services Value Market Share by Regions (2015-2020)
4.2 Global Front Office BPO Services Market Production and Market Share by Major Countries
4.2.1 Global Front Office BPO Services Production by Major Countries (2015-2020)
4.2.2 Global Front Office BPO Services Production Market Share by Major Countries (2015-2020)
4.3 Global Front Office BPO Services Market Consumption and Market Share by Regions
4.3.1 Global Front Office BPO Services Consumption by Regions (2015-2020)
4.3.2 Global Front Office BPO Services Consumption Market Share by Regions (2015-2020)

5 Front Office BPO Services Market - By Trade Statistics
5.1 Global Front Office BPO Services Export and Import
5.2 United States Front Office BPO Services Export and Import (2015-2020)
5.3 Europe Front Office BPO Services Export and Import (2015-2020)
5.4 China Front Office BPO Services Export and Import (2015-2020)
5.5 Japan Front Office BPO Services Export and Import (2015-2020)
5.6 India Front Office BPO Services Export and Import (2015-2020)
5.7 ...

6 Front Office BPO Services Market - By Type
6.1 Global Front Office BPO Services Production and Market Share by Types (2015-2020)
6.1.1 Global Front Office BPO Services Production by Types (2015-2020)
6.1.2 Global Front Office BPO Services Production Market Share by Types (2015-2020)
6.2 Global Front Office BPO Services Value and Market Share by Types (2015-2020)
6.2.1 Global Front Office BPO Services Value by Types (2015-2020)
6.2.2 Global Front Office BPO Services Value Market Share by Types (2015-2020)
6.3 Global Front Office BPO Services Production, Price and Growth Rate of Customer Management Services (2015-2020)
6.4 Global Front Office BPO Services Production, Price and Growth Rate of Document Management Services (2015-2020)

7 Front Office BPO Services Market - By Application
7.1 Global Front Office BPO Services Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Front Office BPO Services Consumption by Applications (2015-2020)
7.1.2 Global Front Office BPO Services Consumption Market Share by Applications (2015-2020)
7.2 Global Front Office BPO Services Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global Front Office BPO Services Consumption and Growth Rate of Retail (2015-2020)
7.4 Global Front Office BPO Services Consumption and Growth Rate of IT & Telecommunication (2015-2020)
7.5 Global Front Office BPO Services Consumption and Growth Rate of Defense Aerospace (2015-2020)
7.6 Global Front Office BPO Services Consumption and Growth Rate of Others (2015-2020)

8 North America Front Office BPO Services Market
8.1 North America Front Office BPO Services Market Size
8.2 United States Front Office BPO Services Market Size
8.3 Canada Front Office BPO Services Market Size
8.4 Mexico Front Office BPO Services Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Front Office BPO Services Market Analysis
9.1 Europe Front Office BPO Services Market Size
9.2 Germany Front Office BPO Services Market Size
9.3 United Kingdom Front Office BPO Services Market Size
9.4 France Front Office BPO Services Market Size
9.5 Italy Front Office BPO Services Market Size
9.6 Spain Front Office BPO Services Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Front Office BPO Services Market Analysis
10.1 Asia-Pacific Front Office BPO Services Market Size
10.2 China Front Office BPO Services Market Size
10.3 Japan Front Office BPO Services Market Size
10.4 South Korea Front Office BPO Services Market Size
10.5 Southeast Asia Front Office BPO Services Market Size
10.6 India Front Office BPO Services Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Front Office BPO Services Market Analysis
11.1 Middle East and Africa Front Office BPO Services Market Size
11.2 Saudi Arabia Front Office BPO Services Market Size
11.3 UAE Front Office BPO Services Market Size
11.4 South Africa Front Office BPO Services Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Front Office BPO Services Market Analysis
12.1 South America Front Office BPO Services Market Size
12.2 Brazil Front Office BPO Services Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 IBM Global Services
13.1.1 IBM Global Services Basic Information
13.1.2 IBM Global Services Product Profiles, Application and Specification
13.1.3 IBM Global Services Front Office BPO Services Market Performance (2015-2020)
13.2 Convergys Corp.
13.2.1 Convergys Corp. Basic Information
13.2.2 Convergys Corp. Product Profiles, Application and Specification
13.2.3 Convergys Corp. Front Office BPO Services Market Performance (2015-2020)
13.3 Atento S.A.
13.3.1 Atento S.A. Basic Information
13.3.2 Atento S.A. Product Profiles, Application and Specification
13.3.3 Atento S.A. Front Office BPO Services Market Performance (2015-2020)
13.4 Ricoh USA, Inc.
13.4.1 Ricoh USA, Inc. Basic Information
13.4.2 Ricoh USA, Inc. Product Profiles, Application and Specification
13.4.3 Ricoh USA, Inc. Front Office BPO Services Market Performance (2015-2020)
13.5 Alliance Data Systems Corporation
13.5.1 Alliance Data Systems Corporation Basic Information
13.5.2 Alliance Data Systems Corporation Product Profiles, Application and Specification
13.5.3 Alliance Data Systems Corporation Front Office BPO Services Market Performance (2015-2020)
13.6 TeleTech Holdings, Inc.
13.6.1 TeleTech Holdings, Inc. Basic Information
13.6.2 TeleTech Holdings, Inc. Product Profiles, Application and Specification
13.6.3 TeleTech Holdings, Inc. Front Office BPO Services Market Performance (2015-2020)
13.7 Sitel Worldwide Corporation
13.7.1 Sitel Worldwide Corporation Basic Information
13.7.2 Sitel Worldwide Corporation Product Profiles, Application and Specification
13.7.3 Sitel Worldwide Corporation Front Office BPO Services Market Performance (2015-2020)
13.8 Xerox Corporation
13.8.1 Xerox Corporation Basic Information
13.8.2 Xerox Corporation Product Profiles, Application and Specification
13.8.3 Xerox Corporation Front Office BPO Services Market Performance (2015-2020)
13.9 Williams Lea Limited
13.9.1 Williams Lea Limited Basic Information
13.9.2 Williams Lea Limited Product Profiles, Application and Specification
13.9.3 Williams Lea Limited Front Office BPO Services Market Performance (2015-2020)
13.10 Hewlett Packard Enterprise Co.
13.10.1 Hewlett Packard Enterprise Co. Basic Information
13.10.2 Hewlett Packard Enterprise Co. Product Profiles, Application and Specification
13.10.3 Hewlett Packard Enterprise Co. Front Office BPO Services Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America Front Office BPO Services Market Forecast (2020-2025)
14.2 Europe Front Office BPO Services Market Forecast (2020-2025)
14.3 Asia-Pacific Front Office BPO Services Market Forecast (2020-2025)
14.4 Middle East and Africa Front Office BPO Services Market Forecast (2020-2025)
14.5 South America Front Office BPO Services Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global Front Office BPO Services Market Forecast by Types (2020-2025)
15.1.1 Global Front Office BPO Services Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Front Office BPO Services Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Front Office BPO Services Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure Front Office BPO Services Picture
Table Front Office BPO Services Key Market Segments
Figure Study and Forecasting Years
Figure Global Front Office BPO Services Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Front Office BPO Services Value ($) and Growth Rate (2015-2020)
Table Global Front Office BPO Services Value ($) by Countries (2015-2020)
Table Global Front Office BPO Services Value Market Share by Regions (2015-2020)
Figure Global Front Office BPO Services Value Market Share by Regions in 2019
Figure Global Front Office BPO Services Production and Growth Rate (2015-2020)
Table Global Front Office BPO Services Production by Major Countries (2015-2020)
Table Global Front Office BPO Services Production Market Share by Major Countries (2015-2020)
Figure Global Front Office BPO Services Production Market Share by Regions in 2019
Figure Global Front Office BPO Services Consumption and Growth Rate (2015-2020)
Table Global Front Office BPO Services Consumption by Regions (2015-2020)
Table Global Front Office BPO Services Consumption Market Share by Regions (2015-2020)
Figure Global Front Office BPO Services Consumption Market Share by Regions in 2019
Table Global Front Office BPO Services Export Top 3 Country 2019
Table Global Front Office BPO Services Import Top 3 Country 2019
Table United States Front Office BPO Services Export and Import (2015-2020)
Table Europe Front Office BPO Services Export and Import (2015-2020)
Table China Front Office BPO Services Export and Import (2015-2020)
Table Japan Front Office BPO Services Export and Import (2015-2020)
Table India Front Office BPO Services Export and Import (2015-2020)
Table Global Front Office BPO Services Production by Types (2015-2020)
Table Global Front Office BPO Services Production Market Share by Types (2015-2020)
Figure Global Front Office BPO Services Production Share by Type (2015-2020)
Table Global Front Office BPO Services Value by Types (2015-2020)
Table Global Front Office BPO Services Value Market Share by Types (2015-2020)
Figure Global Front Office BPO Services Value Share by Type (2015-2020)
Figure Global Customer Management Services Production and Growth Rate (2015-2020)
Figure Global Customer Management Services Price (2015-2020)
Figure Global Document Management Services Production and Growth Rate (2015-2020)
Figure Global Document Management Services Price (2015-2020)
Table Global Front Office BPO Services Consumption by Applications (2015-2020)
Table Global Front Office BPO Services Consumption Market Share by Applications (2015-2020)
Figure Global Front Office BPO Services Consumption Share by Application (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global IT & Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Defense Aerospace Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Table North America Front Office BPO Services Consumption by Countries (2015-2020)
Table North America Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure North America Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure United States Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Canada Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Mexico Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Table Europe Front Office BPO Services Consumption by Countries (2015-2020)
Table Europe Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure Europe Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure Germany Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure France Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Italy Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Spain Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Front Office BPO Services Consumption by Countries (2015-2020)
Table Asia-Pacific Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure China Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Japan Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure South Korea Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure India Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Front Office BPO Services Consumption by Countries (2015-2020)
Table Middle East and Africa Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure UAE Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure South Africa Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Figure South America Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Table South America Front Office BPO Services Consumption by Countries (2015-2020)
Table South America Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure South America Front Office BPO Services Consumption Market Share by Countries (2015-2020)
Figure Brazil Front Office BPO Services Market Consumption and Growth Rate (2015-2020)
Table IBM Global Services Company Profile
Table IBM Global Services Production, Value, Price, Gross Margin 2015-2020
Figure IBM Global Services Production and Growth Rate
Figure IBM Global Services Value ($) Market Share 2015-2020
Table Convergys Corp. Company Profile
Table Convergys Corp. Production, Value, Price, Gross Margin 2015-2020
Figure Convergys Corp. Production and Growth Rate
Figure Convergys Corp. Value ($) Market Share 2015-2020
Table Atento S.A. Company Profile
Table Atento S.A. Production, Value, Price, Gross Margin 2015-2020
Figure Atento S.A. Production and Growth Rate
Figure Atento S.A. Value ($) Market Share 2015-2020
Table Ricoh USA, Inc. Company Profile
Table Ricoh USA, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure Ricoh USA, Inc. Production and Growth Rate
Figure Ricoh USA, Inc. Value ($) Market Share 2015-2020
Table Alliance Data Systems Corporation Company Profile
Table Alliance Data Systems Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Alliance Data Systems Corporation Production and Growth Rate
Figure Alliance Data Systems Corporation Value ($) Market Share 2015-2020
Table TeleTech Holdings, Inc. Company Profile
Table TeleTech Holdings, Inc. Production, Value, Price, Gross Margin 2015-2020
Figure TeleTech Holdings, Inc. Production and Growth Rate
Figure TeleTech Holdings, Inc. Value ($) Market Share 2015-2020
Table Sitel Worldwide Corporation Company Profile
Table Sitel Worldwide Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Sitel Worldwide Corporation Production and Growth Rate
Figure Sitel Worldwide Corporation Value ($) Market Share 2015-2020
Table Xerox Corporation Company Profile
Table Xerox Corporation Production, Value, Price, Gross Margin 2015-2020
Figure Xerox Corporation Production and Growth Rate
Figure Xerox Corporation Value ($) Market Share 2015-2020
Table Williams Lea Limited Company Profile
Table Williams Lea Limited Production, Value, Price, Gross Margin 2015-2020
Figure Williams Lea Limited Production and Growth Rate
Figure Williams Lea Limited Value ($) Market Share 2015-2020
Table Hewlett Packard Enterprise Co. Company Profile
Table Hewlett Packard Enterprise Co. Production, Value, Price, Gross Margin 2015-2020
Figure Hewlett Packard Enterprise Co. Production and Growth Rate
Figure Hewlett Packard Enterprise Co. Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Front Office BPO Services Market Forecast Production by Types (2020-2025)
Table Global Front Office BPO Services Market Forecast Production Share by Types (2020-2025)
Table Global Front Office BPO Services Market Forecast Value ($) by Types (2020-2025)
Table Global Front Office BPO Services Market Forecast Value Share by Types (2020-2025)
Table Global Front Office BPO Services Market Forecast Consumption by Applications (2020-2025)
Table Global Front Office BPO Services Market Forecast Consumption Share by Applications (2020-2025)
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