U.S. Commercial Cleaning Services Industry
Table of Contents
Introduction - Study Scope, Sources Used, Methodology 1-4
* Industry Nature & Definition: Description of the industry's major segments, services
provided, NAICS codes
Executive Overview of Major Findings 5-19
* Highlights & key findings of all report chapters: industry nature, analysis of major
trends/issues affecting the industry (Covid-19 crisis, recession, staff pay/turnover, commercial office vacancy rates, commercial construction, franchising, green cleaning), outlooks by trade associations, analysts and consultants, industry size/growth: 1997-2017, 2020 & 2025 Forecast, industry structure, 2012 & 2017 Census key operating metrics (receipts, avg. per establishment, payroll/labor costs, etc.), client mix, services provided, top competitors ranking (franchises & non-franchise firms). Values of education, commercial, healthcare, retail end-user segments.
Demand factors: Outlook For Office Space & Commercial Construction 20-38
* Analysis of the amount of commercial floorspace nationwide
* Outlook for commercial & office construction activity and indicators: value of
non-residential construction, commercial office vacancy rates in major metro areas &
nationwide
* Outlooks by: Natl. Assn. of Realtors, CB Richard Ellis, Jones Lang LaSalle: 2019-2020 mkt. status
* Findings of 2018 BOMA Experience Exchange Report: commercial office and industrial expense
trends, occupancy
* Industrial and commercial building outlook
* Medical building construction outlook
* Amount of existing commercial floor space by U.S. and by region (1979-2012)
share of space by type activity (retail, education, healthcare)
* Commercial office vacancy rates, by10 largest cities, office mkts. with highest vacancy rates
Tables:
- Amount of commercial floorspace in the U.S. – 1989-2025 F (EIA survey)
- Distribution of floor space, by main building activity: 2012
- No. of buildings and % of total floor space by type activity (education, health care, lodging, retail, offices, warehouses, etc.), by region (1986, 1989, 1992, 1995, 1999, 2003, 2012)
- Distribution of commercial floor space, by size of building: 2012
- Distribution of commercial floor space, no. of buildings, by Census region: 2012
- Value of new construction of non-residential buildings, by type building/sector: 2008-2019
- Value of new construction of non-residential buildings: 1990-2019
- National office vacancy rates: 2007-2019 (NAR)
- Top 10 office markets with highest vacancy rates: Q4 2019
- U.S. healthcare expenditures & construction spending on structures: 1995-2020 projections.
-
Industry Size, Growth, Market Segments 39-58
* Discussion/analysis of 3-tiered mkt. structure (large contractors vs. small independents, and
franchise organizations vs. non-franchise cleaners), estimated share by top firms
* Discussion of major factors affecting demand: growth drivers
* Industry size estimates; rationale for estimates by various sources – based on amount of commercial
Floorspace, based on Census survey data – receipts of establishments nationwide, Marketdata's
estimates/forecasts, factors affecting recent growth
* Analysis of employer vs. non-employer estabs. and receipts: 2000-2020
* Industry Segment growth: analysis of janitorial revenues vs. total building maint. industry.
* 2020 Outlook and probable effects of COVID-19 crisis: outlook for non-residential construction,
office vacancy rates, effect on small vs. large contractors, cleaning methods needed
* 2021-2025 Forecast: discussion of long-term effect on the industry, post-recession changes
* Value of major industry segments in 2019: commercial office, industrial, healthcare, education,
retail, other.
* Discussion and $ value of the Disaster Restoration Market
* Discussion and $ value of the Termite & Pest Control Market.
Tables:
- Total industry potential, $ value and % change (1992-2020)
- Total industry revenues forecast: 2020 - 2025
- Share of total receipts by exterminating/pest control, janitorial, carpet cleaning, "all other"
building cleaning & maintenance services: 2000-2017
- Total industry receipts, by major segments, annual % change (2000-2017, Census Bureau):
total Industry, pest control, janitorial, carpet cleaning, other services to buildings
- Amount of commercial floorspace in U.S. – 1989-2025 Forecast
- Annual percent change in janitorial services receipts: 2001-2017
- Historical share of industry sales by pest control, carpet cleaning vs. janitorial/all other services:
2000-2017
- Employer vs. non-employer receipts: 2000-2020
- Historical industry receipts (1983-1998) - Census Bureau data.
- Historical share of industry receipts: pest control vs. janitorial & other services: 1985-2012
Industry Economic Structure & Operating Ratios 59-84
All Building Maintenance Services p. 59-69
* Explanation of how to interpret Census data, how the data is arranged/classified by
NAICS codes, and major market segments, 2017 Census
* Summary: discussion of total building services receipts in 2017, breakdown by type (janitorial
services, pest control, carpet cleaning, all other maint. services)
* Outlook by Bureau of Labor Statistics for demand for janitors (number, wages): to 2020
* Labor productivity ratios: 2017 vs. 2012
* Discussion of Non-employer receipts (sole proprietorships without payrolls) IRS data 2012
* Discussion of industry Financial health: composite income statement & balance sheet ratios,
profitability trends, by size of cleaning contractor (janitorial services, pest control, other services:
2007-2011.
* Major findings of 2019 CMM Magazine survey: type services provided by cleaning contractors,
Square footage cleaned, share of revenues by building type, contractors’ gross revenue classes
* Summary & analysis: no. of cleaning establishments in U.S. and for leading states; no. of
firms; industry size; avg. receipts per office by top states; mkt. share top 50 firms ratios;
summary findings of Census re: legal form of organization, firms & estabs. by sales size
(in receipts & employment); single/multi-unit operations.
* Summary statistics: 2007, 2012, 2017 - no. of estabs; total industry vs. disinfecting/pest
control, other services; annual receipts; payroll costs; no. of workers; payroll per employee; receipts per employee, receipts per establishment.
* Geographic analysis - share of national receipts, avg. receipts per estab., by state, top states'
ranking: 2017.
Statistical Tables:
Total Industry p. 70-80
- Receipts of all services to buildings (excl. landscaping) – pest control, janitorial, carpet cleaning,
all other services: 2000-2017 (no. of estabs., receipts, receipts per estab.)
- Industry snapshot: 2002, 2007, 2012, 2017: key ratios (payroll, no. estabs., receipts, etc.)
- Annual % change in receipts of janitorial vs. ALL building services: 2001-2017 Est.
- Employer vs. nonemployer estabs. – no. of estabs. and receipts
- Total cleaning industry firms, by legal form of organization -corporations, sole
proprietorships, partnerships: 2012 (no. of firms, receipts, payroll as % receipts,
no. of employees).
- Single vs. multi-unit operations, by size (statistics as above) 2012.
- Concentration Ratios: ratios for top 4, 8, 20, 50 largest firms: 2012
- Total Commercial Cleaning Firms, by receipts size (under $100,000 to $100 + mill.);
(no. of firms, estabs., receipts, payroll, avg. receipts per firm) 1997, 2002, 2007
- Receipts & avg. receipts per establishment, by state - 2016
Janitorial Services p. 81-84
- Janitorial service firms, by legal form of organization - corporate, sole proprietorships,
partnerships: 2012, 2007 (no. of firms, receipts, payroll as % receipts, no. of employees)
- Single vs. multi-unit operations, by size (statistics as above) 2012, 2007
- Concentration Ratios : ratios by top 4, 8, 20, 50 largest firms: 2012, 2007
- Janitorial service firms, by receipts size (under $100,000 to $100+ mill.) (no. of firms,
estabs., receipts, payroll, avg. receipts per firm): 2012, 2007
Competitor Profiles: Major Cleaning Franchise Organizations 85-116
* Summary - how many exist? - Entrepreneur magazine’s 2019 Franchise 500 ranking,
Discussion: how cleaning franchises work and differ, services typically provided by parent,
master franchises,
* Analysis of avg. initial franchise fees/royalty rates/start-up costs
* The industry's leading franchisers: parent co. vs. systemwide revenues, avg. estimated
annual receipts, difficulties estimating revenues due to full-time vs. part-time workers;
franchise investment pkgs. sold.
* Discussion of past problems with franchises, misrepresentation of earnings, churning of
accounts, territory encroachment, lawsuits and Atty. General actions
Tables:
- The major commercial cleaning franchises: 13 companies’ systemwide sales: 2019.
- Top franchises (no. of units 2010-2019, initial franchise fee, royalty %, investment costs)
- The major commercial cleaning franchises, by no. of units: 2010-2019.
Profiles of The Leading Commercial Cleaning Franchises & Non-Franchise Firms
(For each company below: discussion & analysis of services offered, divisions, franchise packages offered/cost, markets served; strategies, actual or estimated revenues to 2019, history & recent developments; acquisitions, number of franchises units; marketing strategies)
* ABM Industries
* Anago Cleaning Systems
* Bonus Building Care
* Clean Net USA
* Coverall North America
* Jan-Pro Intl.
* Jani-King Intl.
* Pritchard Industries
* Red Coats
* ServiceMaster Clean
* ServPro
* Stratus Building Solutions
* Vanguard Cleaning Systems
Reference Directory of Industry Information Sources 117-126
* Addresses, phones, contacts at major cleaning industry trade associations, trade journals,
consulting firms, stock analysts.
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