United States Customer Care BPO Market Report & Forecast 2021-2027

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Date: 13-Sep-2021
No. of pages: 107
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United States Customer Care BPO Market, By Type, 2016-2021, 2022-2027 ($ Millions)

United States Customer Care BPO Market Segment Percentages, By Type, 2020 (%)

- Onshore Outsourcing

- Offshore Outsourcing

United States Customer Care BPO Market, By Application, 2016-2021, 2022-2027 ($ Millions)

United States Customer Care BPO Market Segment Percentages, By Application, 2020 (%)

- Telecom and IT

- BFSI Outsouring

- Healthcare and Life Sciences

- Government and Public

- Retail and Consumer Goods

- Others

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Customer Care BPO revenues in United States market, 2016-2021 (Estimated), ($ millions)

Key companies Customer Care BPO revenues share in United States market, 2020 (%)

Further, the report presents profiles of competitors in the market, key players include:

- Teleperformance SA

- Convergys

- Arvato

- Sykes Enterprises

- Atento

- TeleTech Holdings

- Serco

- Acticall (Sitel)

- Alorica

- Webhelp

- Amdocs

- Transcom

- Comdata

- West Corporation

- Infosys BPM

- StarTek Inc

United States Customer Care BPO Market Report & Forecast 2021-2027

Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Customer Care BPO Market Definition
1.2 Market Segments
1.2.1 Segment by Type
1.2.2 Segment by Application
1.3 United States Customer Care BPO Market Overview
1.4 Methodology & Sources of Information
1.4.1 Research Methodology
1.4.2 Research Process
1.4.3 Base Year
2 United States Customer Care BPO Overall Market Size
2.1 United States Customer Care BPO Market Size: 2021 VS 2027
2.2 United States Customer Care BPO Revenue, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Care BPO Players in United States Market
3.2 Top United States Customer Care BPO Companies Ranked by Revenue
3.3 United States Customer Care BPO Revenue by Companies
3.4 Top 3 and Top 5 Customer Care BPO Companies in United States Market, by Revenue in 2020
3.5 Companies Customer Care BPO Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Care BPO Players in United States Market
3.6.1 List of Tier 1 Customer Care BPO Companies in United States
3.6.2 List of Tier 2 and Tier 3 Customer Care BPO Companies in United States
4 Sights by Type
4.1 Overview
4.1.1 By Type - United States Customer Care BPO Market Size Markets, 2021 & 2027
4.1.2 Onshore Outsourcing
4.1.3 Offshore Outsourcing
4.2 By Type - United States Customer Care BPO Revenue & Forecasts
4.2.1 By Type - United States Customer Care BPO Revenue, 2016-2021
4.2.2 By Type - United States Customer Care BPO Revenue, 2022-2027
4.2.3 By Type - United States Customer Care BPO Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - United States Customer Care BPO Market Size, 2021 & 2027
5.1.2 Telecom and IT
5.1.3 BFSI Outsouring
5.1.4 Healthcare and Life Sciences
5.1.5 Government and Public
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - United States Customer Care BPO Revenue & Forecasts
5.2.1 By Application - United States Customer Care BPO Revenue, 2016-2021
5.2.2 By Application - United States Customer Care BPO Revenue, 2022-2027
5.2.3 By Application - United States Customer Care BPO Revenue Market Share, 2016-2027
6 Customer Care BPO Companies Profiles
6.1 Teleperformance SA
6.1.1 Teleperformance SA Company Details
6.1.2 Teleperformance SA Business Overview
6.1.3 Teleperformance SA Customer Care BPO Introduction
6.1.4 Teleperformance SA Customer Care BPO Revenue in United States Market (2016-2021)
6.1.5 Teleperformance SA Recent Developments
6.2 Convergys
6.2.1 Convergys Company Details
6.2.2 Convergys Business Overview
6.2.3 Convergys Customer Care BPO Introduction
6.2.4 Convergys Customer Care BPO Revenue in United States Market (2016-2021)
6.2.5 Convergys Recent Developments
6.3 Arvato
6.3.1 Arvato Company Details
6.3.2 Arvato Business Overview
6.3.3 Arvato Customer Care BPO Introduction
6.3.4 Arvato Customer Care BPO Revenue in United States Market (2016-2021)
6.3.5 Arvato Recent Developments
6.4 Sykes Enterprises
6.4.1 Sykes Enterprises Company Details
6.4.2 Sykes Enterprises Business Overview
6.4.3 Sykes Enterprises Customer Care BPO Introduction
6.4.4 Sykes Enterprises Customer Care BPO Revenue in United States Market (2016-2021)
6.4.5 Sykes Enterprises Recent Developments
6.5 Atento
6.5.1 Atento Company Details
6.5.2 Atento Business Overview
6.5.3 Atento Customer Care BPO Introduction
6.5.4 Atento Customer Care BPO Revenue in United States Market (2016-2021)
6.5.5 Atento Recent Developments
6.6 TeleTech Holdings
6.6.1 TeleTech Holdings Company Details
6.6.2 TeleTech Holdings Business Overview
6.6.3 TeleTech Holdings Customer Care BPO Introduction
6.6.4 TeleTech Holdings Customer Care BPO Revenue in United States Market (2016-2021)
6.6.5 TeleTech Holdings Recent Developments
6.7 Serco
6.7.1 Serco Company Details
6.7.2 Serco Business Overview
6.7.3 Serco Customer Care BPO Introduction
6.7.4 Serco Customer Care BPO Revenue in United States Market (2016-2021)
6.7.5 Serco Recent Developments
6.8 Acticall (Sitel)
6.8.1 Acticall (Sitel) Company Details
6.8.2 Acticall (Sitel) Business Overview
6.8.3 Acticall (Sitel) Customer Care BPO Introduction
6.8.4 Acticall (Sitel) Customer Care BPO Revenue in United States Market (2016-2021)
6.8.5 Acticall (Sitel) Recent Developments
6.9 Alorica
6.9.1 Alorica Company Details
6.9.2 Alorica Business Overview
6.9.3 Alorica Customer Care BPO Introduction
6.9.4 Alorica Customer Care BPO Revenue in United States Market (2016-2021)
6.9.5 Alorica Recent Developments
6.10 Webhelp
6.10.1 Webhelp Company Details
6.10.2 Webhelp Business Overview
6.10.3 Webhelp Customer Care BPO Introduction
6.10.4 Webhelp Customer Care BPO Revenue in United States Market (2016-2021)
6.10.5 Webhelp Recent Developments
6.11 Amdocs
6.11.1 Amdocs Company Details
6.11.2 Amdocs Business Overview
6.11.3 Amdocs Customer Care BPO Introduction
6.11.4 Amdocs Customer Care BPO Revenue in United States Market (2016-2021)
6.11.5 Amdocs Recent Developments
6.12 Transcom
6.12.1 Transcom Company Details
6.12.2 Transcom Business Overview
6.12.3 Transcom Customer Care BPO Introduction
6.12.4 Transcom Customer Care BPO Revenue in United States Market (2016-2021)
6.12.5 Transcom Recent Developments
6.13 Comdata
6.13.1 Comdata Company Details
6.13.2 Comdata Business Overview
6.13.3 Comdata Customer Care BPO Introduction
6.13.4 Comdata Customer Care BPO Revenue in United States Market (2016-2021)
6.13.5 Comdata Recent Developments
6.14 West Corporation
6.14.1 West Corporation Company Details
6.14.2 West Corporation Business Overview
6.14.3 West Corporation Customer Care BPO Introduction
6.14.4 West Corporation Customer Care BPO Revenue in United States Market (2016-2021)
6.14.5 West Corporation Recent Developments
6.15 Infosys BPM
6.15.1 Infosys BPM Company Details
6.15.2 Infosys BPM Business Overview
6.15.3 Infosys BPM Customer Care BPO Introduction
6.15.4 Infosys BPM Customer Care BPO Revenue in United States Market (2016-2021)
6.15.5 Infosys BPM Recent Developments
6.16 StarTek Inc
6.16.1 StarTek Inc Company Details
6.16.2 StarTek Inc Business Overview
6.16.3 StarTek Inc Customer Care BPO Introduction
6.16.4 StarTek Inc Customer Care BPO Revenue in United States Market (2016-2021)
6.16.5 StarTek Inc Recent Developments
7 Conclusion
8 Appendix
8.1 Note
8.2 Examples of Clients
8.3 Author Details
8.4 Disclaimer
List of Tables
Table 1. Customer Care BPO Market Opportunities & Trends in United States Market
Table 2. Customer Care BPO Market Drivers in United States Market
Table 3. Customer Care BPO Market Restraints in United States Market
Table 4. Key Players of Customer Care BPO in United States Market
Table 5. Top Customer Care BPO Players in United States Market, Ranking by Revenue (2019)
Table 6. United States Customer Care BPO Revenue by Companies, (US$, Mn), 2016-2021
Table 7. United States Customer Care BPO Revenue Share by Companies, 2016-2021
Table 8. Companies Customer Care BPO Product Type
Table 9. List of Tier 1 Customer Care BPO Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Tier 2 and Tier 3 Customer Care BPO Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - United States Customer Care BPO Revenue, (US$, Mn), 2021 & 2027
Table 12. By Type - United States Customer Care BPO Revenue (US$, Mn), 2016-2021
Table 13. By Type - United States Customer Care BPO Revenue (US$, Mn), 2022-2027
Table 14. By Application - United States Customer Care BPO Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - United States Customer Care BPO Revenue (US$, Mn), 2016-2021
Table 16. By Application - United States Customer Care BPO Revenue (US$, Mn), 2022-2027
Table 17. Teleperformance SA Company Details
Table 18. Teleperformance SA Business Overview
Table 19. Teleperformance SA Customer Care BPO Product
Table 20. Teleperformance SA Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 21. Teleperformance SA Recent Developments
Table 22. Convergys Company Details
Table 23. Convergys Business Overview
Table 24. Convergys Customer Care BPO Product
Table 25. Convergys Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 26. Convergys Recent Developments
Table 27. Arvato Company Details
Table 28. Arvato Business Overview
Table 29. Arvato Customer Care BPO Product
Table 30. Arvato Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 31. Arvato Recent Developments
Table 32. Sykes Enterprises Company Details
Table 33. Sykes Enterprises Business Overview
Table 34. Sykes Enterprises Customer Care BPO Product
Table 35. Sykes Enterprises Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 36. Sykes Enterprises Recent Developments
Table 37. Atento Company Details
Table 38. Atento Business Overview
Table 39. Atento Customer Care BPO Product
Table 40. Atento Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 41. Atento Recent Developments
Table 42. TeleTech Holdings Company Details
Table 43. TeleTech Holdings Business Overview
Table 44. TeleTech Holdings Customer Care BPO Product
Table 45. TeleTech Holdings Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 46. TeleTech Holdings Recent Developments
Table 47. Serco Company Details
Table 48. Serco Business Overview
Table 49. Serco Customer Care BPO Product
Table 50. Serco Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 51. Serco Recent Developments
Table 52. Acticall (Sitel) Company Details
Table 53. Acticall (Sitel) Business Overview
Table 54. Acticall (Sitel) Customer Care BPO Product
Table 55. Acticall (Sitel) Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 56. Acticall (Sitel) Recent Developments
Table 57. Alorica Company Details
Table 58. Alorica Business Overview
Table 59. Alorica Customer Care BPO Product
Table 60. Alorica Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 61. Alorica Recent Developments
Table 62. Webhelp Company Details
Table 63. Webhelp Business Overview
Table 64. Webhelp Customer Care BPO Product
Table 65. Webhelp Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 66. Webhelp Recent Developments
Table 67. Amdocs Company Details
Table 68. Amdocs Business Overview
Table 69. Amdocs Customer Care BPO Product
Table 70. Amdocs Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 71. Amdocs Recent Developments
Table 72. Transcom Company Details
Table 73. Transcom Business Overview
Table 74. Transcom Customer Care BPO Product
Table 75. Transcom Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 76. Transcom Recent Developments
Table 77. Comdata Company Details
Table 78. Comdata Business Overview
Table 79. Comdata Customer Care BPO Product
Table 80. Comdata Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 81. Comdata Recent Developments
Table 82. West Corporation Company Details
Table 83. West Corporation Business Overview
Table 84. West Corporation Customer Care BPO Product
Table 85. West Corporation Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 86. West Corporation Recent Developments
Table 87. Infosys BPM Business Overview
Table 88. Infosys BPM Company Details
Table 89. Infosys BPM Customer Care BPO Product
Table 90. Infosys BPM Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 91. Infosys BPM Recent Developments
Table 92. StarTek Inc Company Details
Table 93. StarTek Inc Business Overview
Table 94. StarTek Inc Customer Care BPO Product
Table 95. StarTek Inc Customer Care BPO Revenue in United States Market (2016-2021) & (US$ Million)
Table 96. StarTek Inc Recent Developments
List of Figures
Figure 1. Customer Care BPO Segment by Type
Figure 2. Customer Care BPO Segment by Application
Figure 3. United States Customer Care BPO Market Overview: 2020
Figure 4. United States Customer Care BPO Market Size: 2021 VS 2027 (US$, Mn)
Figure 5. United States Customer Care BPO Revenue, 2016-2027 (US$, Mn)
Figure 6. The Top 3 and 5 Players Market Share by Customer Care BPO Revenue in 2020
Figure 7. By Type - United States Customer Care BPO Revenue Market Share, 2016-2027
Figure 8. By Application - United States Customer Care BPO Revenue Market Share, 2016-2027
Figure 9. Teleperformance SA Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 10. Convergys Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 11. Arvato Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 12. Sykes Enterprises Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 13. Atento Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 14. TeleTech Holdings Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 15. Serco Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 16. Acticall (Sitel) Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 17. Alorica Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 18. Webhelp Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 19. Amdocs Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 20. Transcom Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 21. Comdata Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 22. West Corporation Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 23. Infosys BPM Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 24. StarTek Inc Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
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