United Kingdom (UK) Online Retailing Channel to 2025

Publisher Name :
Date: 28-Oct-2020
No. of pages: 91

United Kingdom (UK) Online Retailing Channel to 2025

Summary

United Kingdom (UK) Online Retailing Channel to 2025 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour. It also provides forecasts to 2025 across key retail sectors.

The UK online market is forecast to reach £77.4bn in 2020 and remain on a positive growth trajectory out to 2025 as consumers seek convenience online.

Food & grocery will experience by far the biggest rise in online spend in 2020 at 86.5% to £20.9bn.

Scope

- As non-essential retail stores closed for three months in the UK due to the COVID-19 pandemic, shoppers were forced to purchase items online, leading to a forecast 32.9% increase in channel expenditure in 2020.

- COVID-19 has acted as a catalyst for driving food & grocery spend online, with spend forecast to increase by 86.5% in 2020, compared to a pre-COVID-19 forecast of 8.5%. growth.

- The proportion of UK clothing & footwear shoppers who used credit options such as Klarna's ‘buy now, pay later' scheme in the 12 months to March 2020 almost doubled.

Reasons to Buy

- Use our in-depth consumer and market insight to learn about the growth of the different sectors online and the issues affecting the online market.

- Understand why and how consumers shop online for different products to capitalise on the growth in the online market.

- Understand which retailers have the most popular online propositions in each sector, enabling you to better compete with market leading players.

United Kingdom (UK) Online Retailing Channel to 2025

Table of Contents
THE HOT ISSUES
Channel drivers and inhibitors
Main issues in the online market
COVID-19 a game changer for the online food & grocery market
More immersive online experiences required to engage shoppers and drive spending
65+s provide online growth opportunity for retailers
Retailers must be creative to deal with fulfilment pressures
WHAT PEOPLE BUY
Headlines
The channel at a glance
Overall channel size
Overall channel growth
Overall channel size
Sector penetration online
Sector growth online
Click & collect split by sector
Third-party pickup split by sector
Online returns
Books
Clothing & footwear
DIY & gardening
Electricals
Entertainment
Food & grocery
Furniture & floorcoverings
Health & beauty
Homewares
WHO SHOPS
Headlines
Online shoppers
Books
Clothing & footwear
DIY & gardening
Electricals
Food & grocery
Furniture & floorcoverings
Health & beauty
Homewares
Entertainment
THE SHOPPER JOURNEY
Online shopping by device
Social media usage
Location of online purchases
Home delivery
Online returns
Consumer satisfaction
Use of credit options
Use of technology
Drivers of online shopping
WHERE PEOPLE SHOP
Books top 10 retailers
Clothing & footwear top 10 retailers
DIY & gardening top 10 retailers
Electricals top 10 retailers
Food & grocery (weekly or regular shop) top 10 retailers
Food & grocery (gift foods) top 10 retailers
Furniture & floorcoverings top 10 retailers
Health & beauty top 10 retailers

List of Tables
The channel at a glance, 2020 & 2025e
Click & collect split by sector, 2020 & 2025e
Third-party pickup split by sector, 2020 & 2025e

List of Figures
Overall online: size of the channel, 2019-2025e
Overall online: growth rates 2019-2025e
Online share of total retail expenditure 2019-2025e
Online non-food share of total non-food retail expenditure 2019-2025e
Sector penetration online, 2020e
Sector growth online, 2020e-2025e
Online returns market by sector, 2020e & 2025e
Books: online market size, 2019-2025e
Books: growth rates, 2019-2025e
Books: growth across channels, 2019-2025e
Books: share of total online market, 2019-2025e
Books: online share of sector, 2019-2025e
Clothing & footwear: online market size, 2019-2025e
Clothing & footwear: growth rates, 2019-2025e
Clothing & footwear: growth across channels, 2019-2025e
Clothing & footwear: share of total online market, 2019-2025e
Clothing & footwear: online share of sector, 2019-2025e
DIY & gardening: online market size, 2019-2025e
DIY & gardening: growth rates, 2019-2025e
DIY & gardening: growth across channels, 2019-2025e
DIY & gardening: share of total online market, 2019-2025e
DIY & gardening: online share of sector, 2019-2025e
Electricals: online market size, 2019-2025e
Electricals: growth rates, 2019-2025e
Electricals: growth across channels, 2019-2025e
Electricals: share of total online market, 2019-2025e
Electricals: online share of sector, 2019-2025e
Entertainment: online market size, 2019-2025e
Entertainment: growth rates, 2019-2025e
Entertainment: growth across channels, 2019-2025e
Entertainment: share of total online market, 2019-2025e
Entertainment: online share of sector, 2019-2025e
Food & grocery: online market size, 2019-2025e
Food & grocery: growth rates, 2019-2025e
Food & grocery: growth across channels, 2019-2025e
Food & grocery: share of total online market, 2019-2025e
Food & grocery: online share of sector, 2019-2025e
Furniture & floorcoverings: online market size, 2019-2025e
Furniture & floorcoverings: growth rates, 2019-2025e
Furniture & floorcoverings: growth across channels, 2019-2025e
Furniture & floorcoverings: share of total online market, 2019-2025e
Furniture & floorcoverings: online share of sector, 2019-2025e
Health & beauty: online market size, 2019-2025e
Health & beauty: growth rates, 2019-2025e
Health & beauty: growth across channels, 2019-2025e
Health & beauty: share of total online market, 2019-2025e
Health & beauty: online share of sector, 2019-2025e
Homewares: online market size, 2019-2025e
Homewares: growth rates, 2019-2025e
Homewares: growth across channels, 2019-2025e
Homewares: share of total online market, 2019-2025e
Homewares: online share of sector, 2019-2025e
Penetration of all online shoppers, overall and by demographic, 2019 & 2020
Profile of the online shopper, 2019 & 2020
Penetration of online books shoppers, overall and by demographic, 2019 & 2020
Penetration of online clothing & footwear shoppers, overall and by demographic, 2019 & 2020
Penetration of online DIY & gardening shoppers, overall and by demographic, 2019 & 2020
Penetration of online electricals shoppers, overall and by demographic, 2019 & 2020
Penetration of online entertainment shoppers, overall and by demographic, 2019 & 2020
Penetration of online food & grocery (weekly or regular shop) shoppers, overall and by demographic, 2019 & 2020
Penetration of online furniture & floorcoverings shoppers, overall and by demographic, 2019 & 2020
Penetration of online health & beauty shoppers, overall and by demographic, 2019 & 2020
Penetration of online homewares shoppers, overall and by demographic, 2019 & 2020
Device penetration, 2017-2020
Desktop/laptop penetration by demographic, 2020
Mobile penetration by demographic, 2020
Tablet penetration by demographic, 2020
Penetration of social media channels by device, 2020
Locations where consumers made online purchases, 2020
Penetration of shoppers using home delivery options and percentage that would use each option more in the future, 2020
How much consumers would be willing to spend on same day delivery, 2020
Online return methods used, 2018-2020
Drivers of online returns for clothing & footwear, 2018-2020
Satisfaction: Overall purchase satisfaction, 2019 & 2020
Use of credit options, overall and by demographic, 2019 & 2020
Agreement to statements around the use of technology in online shopping, 2020
Drivers of online shopping, 2019 & 2020
Books top 10 retailers, 2020
Clothing & footwear top 10 retailers, 2020
DIY & gardening top 10 retailers, 2020
Electricals top 10 retailers, 2020
Food & grocery (weekly or regular shop) top 10 retailers, 2020
Food & grocery (gift foods) top 10 retailers, 2020
Furniture & floorcoverings top 10 retailers, 2020
Health & beauty top 10 retailers, 2020
Homewares top 10 retailers, 2020
Music & video top 10 retailers, 2020
Video & computer games top 10 retailers, 2020
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