United Kingdom - Telecoms, Mobile and Broadband - Statistics and Analyses
Table of Contents
1. Key statistics
1.1 Country overview
2. Telecommunications market
2.1 Market analysis
3. Regulatory environment
3.1 Historical overview
3.2 Regulatory authority
3.2.1 Office of Communications (Ofcom)
3.3 Telecom sector liberalisation
3.4 Interconnect
3.5 Access
3.5.1 Number Portability (NP)
3.6 Carrier PreSelection (CPS)
3.7 Wholesale Line Rental (WLR)
4. Fixed network operators
4.1 Overview
4.2 British Telecom
4.2.1 Openreach
4.2.2 Company restructure
4.3 KCom
4.4 Cable & Wireless Communications (C&WC)
4.5 Virgin Media
4.6 COLT Telecom
4.7 Dixons Carphone Group (Carphone Warehouse)
4.8 TalkTalk Group
4.9 Sky
5. Telecommunications infrastructure
5.1 Overview of the national telecom network
5.2 Next Generation Networks
5.3 International infrastructure
5.3.1 Submarine cable networks
5.3.2 Satellite networks
5.4 Cloud services
5.5 Smart infrastructure
6. Broadband market
6.1 Introduction and statistical overview
6.1.1 Market analysis
6.1.2 Broadband statistics
6.1.3 Forecasts – broadband subscribers – 2019; 2021; 2023
6.1.4 Government support
6.2 Hybrid Fibre Coax (HFC) networks
6.3 Digital Subscriber Line (DSL) networks
6.3.1 G.fast
6.4 Fibre-to-the-Premises (FttP) networks
6.4.1 BT
6.4.2 Virgin Media/Fujitsu
6.4.3 Other developments
6.5 Other fixed broadband services
6.5.1 Broadband Powerline (BPL)
6.5.2 Fixed wireless (Wi-Fi and WiMAX)
7. Digital media
7.1 Video-streaming
8. Mobile communications
8.1 Market analysis
8.2 Mobile statistics
8.2.1 Operator market shares
8.3 Mobile infrastructure
8.3.1 5G
8.3.2 4G (LTE)
8.3.3 3G
8.3.4 Other infrastructure developments
8.4 Mobile voice
8.5 Mobile data
8.5.1 SMS and MMS
8.5.2 Mobile broadband
8.6 Forecasts – mobile subscribers – 2019; 2021; 2023
8.7 Regulatory issues
8.7.1 Spectrum regulations
8.7.2 Spectrum refarming
8.7.3 Spectrum sharing
8.7.4 Spectrum 2.6GHz
8.7.5 Spectrum 800MHz
8.7.6 Spectrum 900MHz
8.7.7 Spectrum 700MHz
8.7.8 Spectrum 1800MHz
8.7.9 Spectrum 2.3GHz and 3.4GHz
8.7.10 Revised licence conditions
8.7.11 Other spectrum auctions
8.7.12 Roaming
8.7.13 Mobile Number Portability (MNP)
8.7.14 Mobile Termination Rates (MTRs)
8.8 Major mobile operators
8.8.1 Hutchison 3
8.8.2 O2
8.8.3 Vodafone
8.8.4 EE
8.8.5 Mobile Virtual Network Operators (MVNOs)
8.9 Mobile content and applications
8.9.1 Mobile applications
8.9.2 M-payment MNO collaboration
8.9.3 Operator platforms
8.9.4 Contactless payments
8.9.5 m-ticketing
8.9.6 m-banking
8.9.7 m-health
List of Tables
Table 1 – Top Level Country Statistics and Telco Authorities – United Kingdom – 2018 (e)
Table 2 – Percentages of mobile and fixed phones in homes – 2000 - 2016
Table 3 – Consumer take-up of telecom services by type – 2006 - 2016
Table 4 – Fixed-line calls and access revenue by main operator– 2007 - 2018
Table 5 – Communications retail revenue by sector – 2003 - 2018
Table 6 – Telecoms revenue by service – 2008 - 2017
Table 7 – Average household spend on telecoms services – 2005 - 2017
Table 8 – Average household spend on fixed voice/data services – 2012 - 2017
Table 9 – Communications revenue by sector – 2003 - 2017
Table 10 – Communications wholesale and retail revenue – 2005 - 2017
Table 11 – Call volumes, fixed-line and mobile in minutes – 2003 - 2018
Table 12 – Proportion of calls made, fixed-line and mobile – 2006 - 2018
Table 13 – Telecom retail revenue by sector: fixed, mobile – 2007 - 2018
Table 14 – Telecom connections: fixed, mobile, broadband – 2002 - 2018
Table 15 – Household take-up of telecom services – 2003 - 2016
Table 16 – BT LLU, shared wholesale lines (old format) – 2004 - 2017
Table 17 – BT wholesale lines (new format) – 2016 - 2018
Table 18 – Lines with CPS – 2004 - 2018
Table 19 – WLR lines – 2004 - 2018
Table 20 – Fixed-voice traffic by type in minutes – 2002 - 2018
Table 21 – Fixed-voice traffic volume by call type – 2010 - 2018
Table 22 – Fixed-voice revenue by call type – 2011 - 2018
Table 23 – Average fixed-voice revenue per month by call type – 2011 - 2016
Table 24 – BT share of residential call types by traffic volumes – 2002 - 2018
Table 25 – BT Consumer lines and TV subscribers – 2011 - 2017
Table 26 – BT financial data – 2006 - 2018
Table 27 – BT retail revenue, Consumer, Business divisions – 2012 - 2018
Table 28 – BT revenue, Consumer divisions (new style) – 2017 - 2019
Table 29 – BT revenue by Global Services, Wholesale and Openreach divisions – 2007 - 2019
Table 30 – KCom revenue – 2000 - 2019
Table 31 – Virgin Media revenue – 2003 - 2018
Table 32 – Virgin Media revenue by sector – 2006 - 2018
Table 33 – Virgin Media subscribers by sector – 2007 - 2018
Table 34 – COLT financial data – 2006 - 2015
Table 35 – COLT financial data by business – 2013 - 2015
Table 36 – Carphone Warehouse Europe revenue, profit – 2008 - 2014
Table 37 – TalkTalk financial data – 2009 - 2019
Table 38 – TalkTalk subscribers – 2011 - 2015
Table 39 – Historic - Fixed lines in service and teledensity – 1999 - 2009
Table 40 – Fixed lines in service and teledensity – 2010 - 2018
Table 41 – Fixed-line broadband retail revenue – 2001 - 2018
Table 42 – Fixed-line broadband connections by type – 2002 - 2018
Table 43 – Average headline broadband speed – 2006 - 2017
Table 44 – Proportion of residential broadband connections by speed – 2011 - 2016
Table 45 – Devices used for internet access, market share – 2013 - 2017
Table 46 – Market share of fixed-line broadband subscribers by provider – 2005 - 2016
Table 47 – Broadband penetration by technology – 2004 - 2017
Table 48 – Historic - Percentage internet access by dial-up and broadband – 2000 - 2013
Table 49 – Historic - Internet users and penetration – 2002 - 2009
Table 50 –Internet users and penetration – 2010 - 2018
Table 51 – Fixed-line broadband subscribers and penetration – 2002 - 2018
Table 52 – Fixed-line broadband subscribers and penetration – 2002 – 2018
Table 53 – Internet connectivity type, by household – 2003 - 2016
Table 54 – Average consumer fixed-line broadband traffic – 2011 - 2017
Table 55 – Forecast broadband subscribers – 2019; 2021; 2023
Table 56 – Superfast broadband subscribers and market share – 2010 - 2017
Table 57 – Virgin Media subscribers by sector – 2007 - 2018
Table 58 – Virgin Media ARPU – 2007 - 2018
Table 59 – Virgin Media revenue – 2007 - 2018
Table 60 – Virgin Media cable revenue – 2015 - 2018
Table 61 – Cable broadband subscribers – 2011 - 2017
Table 62 – DSL subscribers – 2000 - 2018
Table 63 – BT retail and wholesale broadband subscribers – 2004 - 2018
Table 64 – BT consumer and wholesale broadband revenue – 2015 - 2018
Table 65 – Fibre broadband subscribers – 2011 - 2017
Table 66 – BT fibre broadband subscribers – 2014 - 2018
Table 67 – Vodafone broadband subscribers – 2014 - 2018
Table 68 – Virgin Media bundled services subscribers as proportion to total – 2014 - 2018
Table 69 – Virgin Media bundled services subscribers as proportion to total – 2008 - 2018
Table 70 – Call volumes, fixed-line and mobile in minutes – 2003 - 2017
Table 71 – Mobile retail revenue by service – 2002 - 2018
Table 72 – Historic - Mobile subscribers and SIM penetration rate – 1995; 1997; 1999 - 2009
Table 73 – Mobile subscribers and SIM penetration rate – 2010 - 2018
Table 74 – Mobile ARPU by contract, prepaid – 2006 - 2018
Table 75 – Average household spend of fixed-voice, mobile and internet services – 2008 - 2016
Table 76 – Prepaid and contract subscribers – 2002 - 2018
Table 77 – Mobile market share by operator – 2004 - 2016
Table 78 – LTE subscribers – 2013 - 2018
Table 79 – Average 3G and 4G speeds (Mb/s) – 2014 - 2015
Table 80 – O2 LTE subscribers and penetration – 2014 - 2018
Table 81 – EE LTE subscribers – 2013 - 2015
Table 82 – M2M connections – 2010 - 2018
Table 83 – O2 M2M accesses – 2014 - 2018
Table 84 – Average mobile data traffic per user– 2011 - 2017
Table 85 – SMS and MMS messages sent – 2004 - 2018
Table 86 – Average SMS/MMS traffic per month by contract type – 2010 - 2017
Table 87 – SMS and MMS revenue – 2015 - 2017
Table 88 – Dedicated mobile broadband subscribers – 2008 - 2018
Table 89 – Active mobile broadband subscribers – 2009 - 2018
Table 90 – Broadband take-up by technology – 2007 - 2016
Table 91 – Forecast mobile subscribers – 2019; 2021; 2023
Table 92 – European roaming charges – 2007 – 2016
Table 93 – European data roaming charges – 2014 - 2017
Table 94 – MTRs by operator (pence per minute) – 2015 - 2018
Table 95 – Mobile interconnection traffic – 2007 - 2018
Table 96 – H3 registered subscribers by sector – 2008 - 2018
Table 97 – H3 active subscribers by sector – 2014 - 2018
Table 98 – H3 financial data – 2008 - 2018
Table 99 – H3 annualised gross ARPU by sector – 2009 - 2018
Table 100 – O2 financial data –2007 - 2018
Table 101 – O2 quarterly financial data –2013 - 2018
Table 102 – O2 ARPU – blended, contract, prepaid and data – 2006 - 2018
Table 103 – O2 proportion of data to service revenue – 2006 - 2018
Table 104 – O2 subscribers, prepaid and contract – 2005 - 2018
Table 105 – Vodafone end-year ARPU – blended, contract and prepaid – 2005 - 2018
Table 106 – Vodafone (UK) subscribers and proportion prepaid – 2001 - 2018
Table 107 – Vodafone (UK) mobile financial data – 2008 - 2019
Table 108 – Vodafone customer churn – 2007 - 2018
Table 109 – Vodafone Group revenue by sector – 2007 - 2019
Table 110 – Vodafone UK mobile service revenue by sector – 2009 - 2019
Table 111 – Vodafone mobile customer retention cost – 2007 - 2019
Table 112 – Vodafone customer smartphone adoption – 2010 - 2016
Table 113 – Vodafone mobile data traffic – 2013 - 2018
Table 114 – EE quarterly revenue (old format) – 2009 - 2016
Table 115 – EE financial data (old format) – 2011 - 2015
Table 116 – EE mobile revenue (new format under BT) – 2017 - 2018
Table 117 – EE quarterly mobile revenue (new format under BT) – 2016 - 2018
Table 118 – EE ARPU (Q4) – 2009 - 2018
Table 119 – EE subscriber data – 2009 - 2018
Table 120 – Virgin Mobile subscribers – 2005 - 2018
Table 121 – Virgin Mobile revenue – 2007 - 2017
List of Charts
Chart 1 – Communications revenue by sector – 2003 - 2017
Chart 2 – Communications wholesale and retail revenue – 2005 - 2017
Chart 3 – Call volumes, fixed-line and mobile in minutes – 2003 - 2018
Chart 4 – Telecom connections: fixed, mobile, broadband – 2002 – 2018
Chart 5 – BT LLU, shared wholesale lines (old format) – 2008 – 2017
Chart 6 – Fixed-voice traffic volume by call type – 2010 – 2018
Chart 7 – Fixed-voice revenue by call type – 2011 – 2018
Chart 8 – BT share of residential call types by traffic volumes – 2002 – 2018
Chart 9 – BT financial data – 2006 - 2018
Chart 10 – BT revenue by operating division – 2012 - 2018
Chart 11 – Virgin Media revenue by sector – 2006 - 2018
Chart 12 – Virgin Media subscribers by sector – 2007 - 2018
Chart 13 – Fixed-line broadband connections by type – 2002 – 2018
Chart 14 – Broadband penetration by technology – 2004 – 2017
Chart 15 – Virgin Media subscribers by sector – 2007 - 2018
Chart 16 – BT retail and wholesale broadband subscribers – 2004 - 2018
Chart 17 – Call volumes, fixed-line and mobile in minutes – 2003 - 2017
Chart 18 – Mobile retail revenue by service – 2002 – 2018
Chart 19 – Mobile subscribers and SIM penetration rate – 2003 - 2018
Chart 20 – Mobile ARPU by contract, prepaid – 2006 – 2018
Chart 21 – Prepaid and contract subscribers – 2002 - 2018
Chart 22 – H3 subscribers by sector – 2008 - 2018
Chart 23 – H3 financial data – 2008 – 2018
Chart 24 – H3 ARPU by sector – 2009 – 2018
Chart 25 – O2 financial data –2007 - 2018
Chart 26 – O2 annualised ARPU – blended, contract, prepaid and data – 2006 - 2018
Chart 27 – O2 subscribers, prepaid and contract – 2005 - 2018
Chart 28 – Vodafone ARPU – blended, contract and prepaid – 2005 - 2018
Chart 29 – Vodafone (UK) subscribers and proportion prepaid – 2001 - 2018
Chart 30 – Vodafone (UK) financial data – 2008 - 2019
Chart 31 – EE ARPU – 2009 - 2018
Chart 32 – EE subscriber data – 2009 - 2018
List of Exhibits
Exhibit 1 – Principal submarine cables from the UK
Exhibit 2 – Wireless opportunities using technology and frequencies
Exhibit 3 – 3G licence results – April 2000
Exhibit 4 – 3G licensee and infrastructure suppliers
Exhibit 5 – Spectrum available for mobile services
Exhibit 6 – Spectrum awards – 800MHz and 2.6GHz – 2013
Exhibit 7 – Spectrum awards – 2.3GHz, 3.4GHz – April 2018
Exhibit 8 – Spectrum auction results 10GHz – February 2008
Exhibit 9 – H3 spectrum concessions –2018
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