The Operator business services: UK forecast 2019-2024

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Date: 24-Jan-2020
No. of pages: 17
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"Operators must expand their portfolios to include more ICT services as business revenue from legacy services continues to decline."

This report provides an outlook on the telecoms and ICT services market in the UK for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as for ICT services such as security, co-location and hosting, unified communications and cloud services.

This report provides:


  • forecasts for operator services to businesses of all sizes including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services

  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)

  • an estimate of the total market for ICT services and the likely share achievable by operators for each one

  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).


Coverage

Geographical coverage

Countries modelled


  • UK


Enterprise sizes


  • Micro (0–9 employees)

  • Small (10–49 employees)

  • Medium (50–249 employees)

  • Large (250+ employees)


Services

Mobile


  • Voice and messaging

  • Handset data

  • Mobile broadband

  • IoT connectivity


Fixed


  • Narrowband voice

  • VoBB

  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband

  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s

  • Pay TV


ICT


  • Unified communications (UC) and hosted voice

  • Security

  • Co-location and hosting

  • Software-as-a-service (SaaS)

  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)

  • Enterprise mobility

  • Desktop management

The Operator business services: UK forecast 2019-2024

Table of Contents

5.Executive summary
Executive summary: the overall operator business revenue in the UK will remain stable, but the contribution from ICT services will continue to grow
Implications for operators
Forecast results
Operator business revenue in the UK will grow slightly in the period to 2024
Fixed broadband, ICT and IoT services will account for an increasing share of operator business revenue
Operator revenue growth will be the greatest for micro businesses
Revenue from business mobile services will remain flat as revenue growth in IoT connectivity offsets small declines in handset services
Revenue growth from next-generation broadband will partially offset declines in legacy fixed voice service revenue
High-bandwidth services for both broadband and dedicated connections will continue to grow in importance
The addressable market for ICT services for operators will continue to grow as businesses migrate further towards cloud-based business solutions
Operator revenue from ICT services forms a small but rapidly growing share of the overall business revenue
Operator profiles
The enterprise market in the UK is characterised by the presence of a large number of small business specialists alongside the market leaders
Operator profiles: BT
Operator profiles: Virgin Media
Operator profiles: Colt
22.Operator profiles: TalkTalk
Operator profiles: Gamma
Operator profiles: other operators
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: ICT services [1]
Forecast methodology and assumptions: ICT services [2]
About the author and Analysys Mason
About the author
Analysys Mason’s consulting and research are uniquely positioned
Research from Analysys Mason
Consulting from Analysys Mason

List of Figures:

Figure 1: Change in telecoms operator retail revenue from businesses by service type, UK, 2019–2024
Figure 2: Connections for businesses and CAGRs by type of connection, UK, 2019–2024
Figure 3: Telecoms operator retail revenue from businesses in 2019 and CAGR for 2019–2024 by enterprise size, UK
Figure 4: Telecoms operator retail revenue from businesses by service type and share of total market, UK, 2015–2024
Figure 5: Percentage of operator retail revenue from businesses and CAGR by service type, UK
Figure 6: Percentage of retail revenue, employees and business sites for each enterprise size, UK, 2019
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, UK, 2019 and 2024
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, UK, 2015–2024
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, UK, 2015–2024
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, UK, 2015–2024
Figure 11: Addressable ICT services retail revenue from businesses by service type, UK, 2015–2024
Figure 12: Addressable ICT services retail revenue from businesses by service type and operators’ share of this revenue, UK, 2024
Figure 13: Revenue for business fixed calls and access, by provider, 2014–2018
Figure 14: BT enterprise revenue, by service, 1Q 2017–2Q 2019
Figure 15: Virgin Media business revenue, 1Q 2017–3Q 2019
Figure 16: TalkTalk corporate revenue, by service, 2015–2019
Figure 17: KCOM business revenue, by division, 2016–2019
Figure 18: Gamma’s revenue, SIP trunks and cloud-hosted voice seats, 2013–1H 2019
Figure 19: Percentage of enterprises, employees and business sites by enterprise size, UK, 2019
Figure 20: Diagram of the forecast modelling approach
Figure 21: Definitions and key drivers for mobile services
Figure 22a: Definitions and key drivers for fixed services
Figure 22b: Definitions and key drivers for fixed services
Figure 23a: Definitions and key drivers for ICT services
Figure 23b: Definitions and key drivers for ICT services

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