The M2M scorecard for communications service providers 2015

Publisher Name :
Date: 12-Jun-2015
No. of pages: 58
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"The value that CSPs can derive from the M2M opportunity depends on how individual CSPs apply their unique strengths and differentiate themselves from their competitors."

Analysys Mason's M2M scorecard for communications service providers 2015 is a ranking of communications service providers (CSPs) according to how they are performing in matters related to the M2M market.

Our ratings are based on our evaluation of questionnaire responses from the CSPs and information obtained from interviews with M2M vendor partners of the CSPs. This is Analysys Mason's fourth annual M2M scorecard. It offers the industry's most in-depth insight into the attributes and capabilities of the world's leading M2M CSPs.

This Report provides:


  • Rankings of eleven CSPs in the following categories:

  • scale and execution

  • organisational structure

  • partnerships

  • technological enablement

  • customer support and aftersales.

  • A ranking of the overall best 'worldwide' M2M CSP and the overall best 'domestic and regional' CSP.

  • Insights into the key success factors for CSPs that are participating, or planning to participate, in the M2M ecosystem.


Company Coverage


  • AT&T

  • Deutsche Telekom

  • Etisalat

  • Sprint

  • Swisscom

  • Tele2

  • Telefónica

  • Telekom Austria Group M2M

  • Telenor Connexion

  • TeliaSonera

  • Vodafone

The M2M scorecard for communications service providers 2015

Table of Contents

5.Executive summary
6.Executive summary: Overall rankings
7.Executive summary: Individual CSP rankings [1]
8.Executive summary: Individual CSP rankings [2]
9.Executive summary: Individual CSP rankings [3]
10.Executive summary: Overall excellence
11.Scale and execution
12.Scale and execution: Activation of a large number of connections is an important measure of the success of a CSP’s M2M business
13.Scale and execution: AT&T is a Tier 1 worldwide M2M CSP in this category
14.Scale and execution: Vodafone is a Tier 1 worldwide M2M CSP in this category
15.Scale and execution: Deutsche Telekom is a Tier 2 worldwide M2M CSP in this category
16.Scale and execution: Telefónica is a Tier 2 worldwide M2M CSP in this category
17.Scale and execution: Telenor Connexion is a Tier 2 worldwide M2M CSP in this category
18.Scale and execution: Tele2 and Telekom Austria Group M2M are Tier 3 worldwide M2M CSPs in this category
19.Scale and execution: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category
20.Scale and execution: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category
21.Scale and execution: Sprint is a Tier 1 M2M domestic and regional M2M CSP in this category
22.Scale and execution: Swisscom is a Tier 2 M2M domestic and regional M2M CSP in this category
23.Scale and execution: Etisalat is a Tier 2 M2M domestic and regional M2M CSP in this category
24.Organisational structure
25.Organisational structure plays a key role in the success of CSPs’ M2M businesses
26.Organisational structure: AT&T and Deutsche Telekom are Tier 1 worldwide M2M CSPs in this category
27.Organisational structure: Telekom Austria Group M2M is a Tier 1 worldwide M2M CSPs in this category
28.Organisational structure: Telefónica and Vodafone are Tier 1 worldwide M2M CSPs in this category
29.Organisational structure: Swisscom and TeliaSonera are Tier 1 regional and domestic M2M CSPs in this category
30.Partnerships
31.Partnerships: Successful partnerships are those in which CSPs derive greater value than simply connectivity revenue
32.Partnerships: Successful partnerships are those in which CSPs derive greater value than simply connectivity revenue
33.Partnerships: AT&T and Deutsche Telekom are Tier 1 worldwide M2M CSPs in this category
34.Partnerships: Tele2 is a Tier 1 worldwide M2M CSP in this category
35.Partnerships: Telefónica is a Tier 1 worldwide M2M CSP in this category, with one of the largest number of M2M and IOT partners of any CSP
36.Partnerships: Vodafone is a Tier 1 worldwide M2M CSP in this category
37.Partnerships: Telekom Austria Group and Telenor Connexion are Tier 2 worldwide M2M CSPs in this category
38.Partnerships: Sprint, Swisscom and TeliaSonera are Tier 1 regional and domestic M2M CSPs in this category
39.Technological enablement
40.Technological enablement: CSPs must invest and innovate as new IT tools for M2M service provision emerge and existing capabilities mature
41.Technological enablement: AT&T is a Tier 1 worldwide M2M CSP in this category
42.Technological enablement: Deutsche Telekom and Telefónica are Tier 1 worldwide M2M CSPs in this category
43.Technological enablement: Telenor Connexion is a Tier 1 worldwide M2M CSP in this category
44.Technological enablement: Vodafone is a Tier 1 worldwide M2M CSP in this category
45.Technological enablement: Tele2 and Swisscom are Tier 1 worldwide and regional and domestic M2M CSPs in this category, respectively
46.Customer support and aftersales
47.Customer support and aftersales: Typically CSPs’ strategies in this area are immature but leading CSPs are focused on improvement
48.Customer support and aftersales: Deutsche Telekom and Telekom Austria Group are Tier 1 worldwide M2M CSPs in this category
49.Customer support and aftersales: Telefónica and Telenor Connexion are Tier 1 worldwide M2M CSPs in this category
50.Customer support and aftersales: Vodafone is a Tier 1 worldwide M2M CSP in this category
51.Customer support and aftersales: AT&T and Tele2 are Tier 2 worldwide M2M CSPs in this category
52.Customer support and aftersales: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category
53.About the authors and Analysys Mason
54.About the author
55.About Analysys Mason
56.Research from Analysys Mason
57.Consulting from Analysys Mason

List of Figures

Figure 1: Summary of rankings
Figure 2: Summary of AT&T’s rankings
Figure 3: Summary of Deutsche Telekom’s rankings
Figure 4: Summary of Etisalat’s rankings
Figure 5: Summary of Sprint’s rankings
Figure 6: Summary of Swisscom’s rankings
Figure 7: Summary of Tele2’s rankings
Figure 8: Summary of Telefónica’s rankings
Figure 9: Summary of Telekom Austria Group M2M’s rankings
Figure 10: Summary of Telenor Connexion’s rankings
Figure 11: Summary of TeliaSonera’s rankings
Figure 12: Summary of Vodafone’s rankings
Figure 13: CSP rankings in the scale and execution category, by tier and type
Figure 14: CSP rankings in the organisational structure category, by tier and type
Figure 15: CSP rankings in the partnerships category, by tier and type
Figure 16: CSP rankings in the technological enablement category, by tier and type
Figure 17: CSP rankings in the customer support and aftersales category, by tier and type

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