For a long time, the cure for diabetes type 1 and type 2 has relied on agonizing insulin shots for patients or insulin infusion via mechanical pumps. Regarding this, experts have been creating artificial pancreatic beta cells with the he…
"Operators must work to improve small and medium-sized enterprises’ satisfaction with mobile services, which is generally low and is a significant driver of churn."
Customer satisfaction is more important than ever in saturated mobile markets, as operators try to reduce churn. However, customer satisfaction among small and medium-sized enterprises (SMEs) in most countries is low and is contributing to churn, based on our survey of over 1000 SMEs.
This report provides:
- the Net Promoter Scores (NPSs) and corresponding intended churn rates for mobile service providers across eight countries
- the reasons cited by SMEs for changing mobile service provider
- an analysis of the correlation between customer satisfaction and intended churn
- recommendations for operators.