Engagement with CSPs' digital channels in 2020: Europe

Publisher Name :
Date: 08-Apr-2021
No. of pages: 6
Inquire Before Buying

"European CSPs have made large improvements to their digital experience, but there is much more to be done, both in terms of adding new capabilities and improving existing ones."

Communications service providers (CSPs) are considerably behind digital natives in terms of providing a digital experience. This report focuses on the important trends in digital experience in Europe based on an assessment of 43 CSPs.

This report provides:

  • an overview of the leading CSPs in Europe in terms of digital proficiency

  • recommendations for CSPs on how to improve customer engagement across the three primary digital channels: the mobile app, the website and virtual assistants

  • important trends and key findings related to mobile app adoption

  • important trends and key findings related to website usage

  • important trends and key findings related to the adoption of automated attendants.

Engagement with CSPs' digital channels in 2020: Europe

Table of Contents


  • PCR Technologies Market by Technology (Conventional, qPCR, dPCR), Product (Instrument, Reagents, Software), Application (Genotyping, Sequencing, Gene expression, diagnostics), Enduser (Academia, pharma-biotech, applied)-Global Forecast to 2025
    Published: 20-Apr-2021        Price: US 5650 Onwards        Pages: 193
    “The global PCR technologies market is projected to grow at a CAGR of 6.3% during the forecast period.” The global PCR technologies market is projected to reach USD 9.8 billion by 2025 from USD 7.2 billion in 2020, at a CAGR of 6.3% from 2020 to 2025. The rising incidence of infectious diseases and genetic disorders across the world has spurred the demand for better and faster diagnostic tests. This has also boosted the overall pace of R&D in the PCR t......
  • Telecoms operator growth strategies: case studies and analysis (volume IV)
    Published: 20-Apr-2021        Price: US 4999 Onwards        Pages: 41
    "Operators worldwide continue to push into select digital services in search of new revenue growth opportunities." This report analyses the revenue growth initiatives of 11 telecoms operators worldwide. These initiatives are grouped into five different areas for each operator: core consumer, media, data/analytics, fintech and enterprise. The report also explores the implications for strategy teams that are comparing different approaches to growing revenue. ......
  • Global Thermal CTP Plate Sales Market Report 2021
    Published: 20-Apr-2021        Price: US 4000 Onwards        Pages: 144
    The global Thermal CTP Plate market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Thermal CTP Plate market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by Application for the period 2016-2027. Segment by Type - Positive Thermal CTP Plate - Negative The......
  • Fixed-mobile convergence in Europe and Asia-Pacific: trends and forecasts 2020-2025
    Published: 20-Apr-2021        Price: US 7999 Onwards        Pages: 32
    "FMC remains a key market dynamic, and improving wholesale fibre access offers will enable mobile operators to be more ambitious with their FMC plans." Converged infrastructure, mobile competition and operator pricing strategies are some of the key factors that affect the growth in the adoption of fixed–mobile convergence (FMC) in Europe and Asia–Pacific. This forecast report examines the main trends and drivers and provides a 5-year outlook for FMC take-u......
  • Operator business services: Croatia forecast 2020-2025
    Published: 19-Apr-2021        Price: US 3999 Onwards        Pages: 15
    “The growing demand for ICT services and mobile handset data will drive an increase in operator business revenue in Croatia between 2020 and 2025.” This report provides an outlook on the telecoms and ICT services market in Croatia for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as cyber security, co-location and hosting, unified communications and cloud. T......
  • Connected Consumer Survey 2020: mobile customer satisfaction in emerging Asia-Pacific
    Published: 15-Apr-2021        Price: US 4999 Onwards        Pages: 15
    "It is becoming clear that the high usage levels of self-care apps in emerging Asia–Pacific are supporting an improved customer experience." This report focuses on aspects of Analysys Mason’s Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in emerging Asia–Pacific (EMAP). In particular, it focuses on mobile customer satisfaction, churn and the drivers of the mobile customer experience. The survey was ......
  • Customer Experience in Banking - Thematic Research
    Published: 15-Apr-2021        Price: US 1950 Onwards        Pages: 39
    Customer Experience in Banking - Thematic Research Summary Amid COVID-19, the sheer volume and velocity of channel shift has put many providers on the back foot. Closing channel gaps quickly has increased the risk of getting things wrong, while the number of net new digital users has magnified even minor user experience failings. To complicate things further, the pandemic is changing what matters most to many customers, with pre-existing environmental, social, and gover......
  • Sharing Economy (Travel and Tourism) - Thematic Research
    Published: 15-Apr-2021        Price: US 1950 Onwards        Pages: 65
    Sharing Economy (Travel and Tourism) - Thematic Research Summary The travel industry has gone through a large amount of change since its inception, and the sharing economy has been one of the biggest disruptors in the industry in recent years. Consumers are becoming more willing to adopt alternative business models and it is imperative to keep up with the evolving trends within the sharing economy. This thematic research report takes an in-depth look at the......
  • Smart Grid in Power - Thematic Research
    Published: 15-Apr-2021        Price: US 1950 Onwards        Pages: 45
    Smart Grid in Power - Thematic Research Summary The electricity grid is now getting smarter and transforming how power utilities interact with their customers. Smart grid technology which uses IT and communication modules, including control systems and automation which enable new technologies to function together, provides supports to an electricity grid. The electricity grid can then respond digitally to rapidly changing electricity demand patterns. Central to smart gr......
    Value for Money
    We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
    Ever Growing Inventory
    Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
    One Stop Solution
    Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
    Dedicated Client Engagement
    Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
    Saving Time and Efforts
    Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
    Payment Flexibility
    Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
    Post-Purchase Research Support
    Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - [email protected] / +1 888 391 5441 )
    • Ad Hoc
    • Pay - as - you - go / Bucket Subscriptions
    • Fixed Cost for #of reports
    • Customize / Personalize as per your needs