Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) – Global Forecasts to 2019

Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) – Global Forecasts to 2019

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Year
1.3.3 Currency
1.3.4 Limitations
1.4 Stakeholders

2 Research Methodology
2.1 Market Size Estimation
2.2 Market Breakdown & Data Triangulation
2.3 Market Share Estimation
2.3.1 Key Data Taken From Secondary Sources
2.3.2 Key Data From Primary Sources
2.3.2.1 Key Industry Insights
2.3.3 Assumptions

3 Executive Summary

4 Premium Insights
4.1 Overall Social CRM Market Scenario
4.2 Social CRM Market – Top Three Solution Segments
4.3 Product Growth Matrix
4.4 Lifecycle Analysis, By Regions
4.5 Chasm Plots
4.6 Go to Market Strategy
4.7 Adoption Roadmaps

5 Market Overview
5.1 Introduction
5.2 Market Segmentation
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 Focus on Customer Engagement
5.3.1.2 Emerging SMES
5.3.1.3 Simplicity of CRM Products and Services
5.3.2 Restraints and Constraints
5.3.2.1 Security and Privacy
5.3.2.2 Enterprise Readiness
5.3.3 Opportunities
5.3.3.1 Solutions for Business Specific Problems
5.3.3.2 Bring Your Own Device (BYOD) Ecosystem

6 Industry Trends
6.1 Value Chain
6.2 Porter’s Five Analysis
6.2.1 Threat From New Entrants
6.2.2 Threat From Substitute
6.2.3 Bargaining Power of Suppliers
6.2.4 Bargaining Power of Buyers
6.2.5 Intensity of Rivalry

7 Social Customer Relationship Management Market: Market Size and Forecast By Application
7.1 Introduction
7.2 Customer Service and Support
7.2.1 Overview
7.2.2 Market Size and Forecast By Region
7.2.3 Market Size and Forecast By Vertical
7.2.4 Market Size and Forecast By Deployment
7.3 Marketing
7.3.1 Overview
7.3.2 Market Size and Forecast By Region
7.3.3 Market Size and Forecast By Vertical
7.3.4 Market Size and Forecast By Deployment
7.4 Sales
7.4.1 Overview
7.4.2 Market Size and Forecast By Region
7.4.3 Market Size and Forecast By Vertical
7.4.4 Market Size and Forecast By Deployment
7.5 Others (Innovations, Collaboration, Customer Experience)
7.5.1 Overview
7.5.2 Market Size and Forecast By Region
7.5.3 Market Size and Forecast By Vertical
7.5.4 Market Size and Forecast By Deployment

8 Social Customer Relationship Management Market: Market Size and Forecast By Solutions
8.1 Introduction
8.2 Social Monitoring and Social Listening
8.2.1 Overview
8.2.2 Market Size and Forecast By Deployment Mode
8.2.3 Market Size and Forecast By Region
8.3 Social Mapping
8.3.1 Overview
8.3.2 Market Size and Forecast By Deployment Mode
8.3.3 Market Size and Forecast By Region
8.4 Social Middleware
8.4.1 Overview
8.4.2 Market Size and Forecast By Deployment Mode
8.4.3 Market Size and Forecast By Region
8.5 Social Management
8.5.1 Overview
8.5.2 Market Size and Forecast By Deployment Mode
8.5.3 Market Size and Forecast By Region
8.6 Social Measurement
8.6.1 Overview
8.6.2 Market Size and Forecast By Deployment Mode
8.6.3 Market Size and Forecast By Region

9 Social Customer Relationship Management Market: Market Analysis By Deployment Mode
9.1 Introduction
9.2 Hosted
9.2.1 Overview
9.2.2 Market Size and Forecast By Region
9.2.3 Market Size and Forecast By Vertical
9.3 on - Premises
9.3.1 Overview
9.3.2 Market Size and Forecast By Region
9.3.3 Market Size and Forecast By Vertical

10 Social Customer Relationship Management Market: Market Analysis By End User
10.1 Introduction
10.2 Small and Medium Businesses (SMB)
10.2.1 Overview
10.2.2 Market Size and Forecast By Solution
10.2.3 Market Size and Forecast By Region
10.3 Enterprises
10.3.1 Overview
10.3.2 Market Size and Forecast By Solution
10.3.3 Market Size and Forecast By Region

11 Social Customer Relationship Management Market: Market Analysis By Verticals
11.1 Introduction
11.2 Academia and Government
11.2.1 Overview
11.2.2 Market Size and Forecast By Deployment
11.2.3 Market Size and Forecast By Region
11.3 Automotive, Transportation and Logistics
11.3.1 Overview
11.3.2 Market Size and Forecast By Deployment
11.3.3 Market Size and Forecast By Region
11.4 Banking , Financial Services and Insurance (BFSI)
11.4.1 Overview
11.4.2 Market Size and Forecast By Deployment
11.4.3 Market Size and Forecast By Region
11.5 Consumer Goods and Retail
11.5.1 Overview
11.5.2 Market Size and Forecast By Deployment
11.5.3 Market Size and Forecast By Region
11.6 Energy, Power and Utilities
11.6.1 Overview
11.6.2 Market Size and Forecast By Deployment
11.6.3 Market Size and Forecast By Region
11.7 Healthcare
11.7.1 Overview
11.7.2 Market Size and Forecast By Deployment
11.7.3 Market Size and Forecast By Region
11.8 Manufacturing
11.8.1 Overview
11.8.2 Market Size and Forecast By Deployment
11.8.3 Market Size and Forecast By Region
11.9 Telecom and IT
11.9.1 Overview
11.9.2 Market Size and Forecast By Deployment
11.9.3 Market Size and Forecast By Region
11.10 Other Verticals
11.10.1 Overview
11.10.2 Market Size and Forecast By Deployment
11.10.3 Market Size and Forecast By Region

12 Social Customer Relationship Management Market: Market Analysis By Regions
12.1 Introduction
12.2 North America (NA)
12.2.1 Overview
12.2.2 Market Size and Forecast By Application
12.2.3 Market Size and Forecast By Solution
12.3 Europe
12.3.1 Overview
12.3.2 Market Size and Forecast By Application
12.3.3 Market Size and Forecast By Solution
12.4 Latin America (LA)
12.4.1 Overview
12.4.2 Market Size and Forecast By Application
12.4.3 Market Size and Forecast By Solution
12.5 Asia Pacific (APAC)
12.5.1 Overview
12.5.2 Market Size and Forecast By Application
12.5.3 Market Size and Forecast By Solution
12.6 Middle East and Africa (MEA)
12.6.1 Overview
12.6.2 Market Size and Forecast By Application
12.6.3 Market Size and Forecast By Solution

13 Competitive Landscape
13.1 Overview
13.2 Market Share Analysis
13.3 Competitive Situation and Trends
13.4 Mergers and Acquisitions
13.5 New Product Launches
13.6 Partnerships, Agreements, Joint Ventures, and Collaborations
13.7 Expansions

14 Company Profiles
14.1 Introduction
14.2 IBM
14.2.1 Overview
14.2.2 Products and Services
14.2.3 Strategy and Insights
14.2.4 SWOT Analysis
14.2.5 Developments
14.2.6 MNM View
14.3 Jive Software
14.3.1 Overview
14.3.2 Products and Services
14.3.3 Strategy and Insights
14.3.4 SWOT Analysis
14.3.5 Developments
14.3.6 MNM View
14.4 Lithium
14.4.1 Overview
14.4.2 Products and Services
14.4.3 Strategy and Insights
14.4.4 SWOT Analysis
14.4.5 Developments
14.4.6 MNM View
14.5 Microsoft
14.5.1 Overview
14.5.2 Products and Services
14.5.3 Strategy and Insights
14.5.4 SWOT Analysis
14.5.5 Developments
14.5.6 MNM View
14.6 Netsuite
14.6.1 Overview
14.6.2 Products and Services
14.6.3 Strategy and Insights
14.6.4 SWOT Analysis
14.6.5 Developments
14.6.6 MNM View
14.7 Oracle
14.7.1 Overview
14.7.2 Products and Services
14.7.3 Strategy and Insights
14.7.4 SWOT Analysis
14.7.5 Developments
14.7.6 MNM View
14.8 Pegasystems
14.8.1 Overview
14.8.2 Products and Services
14.8.3 Strategy and Insights
14.8.4 SWOT Analysis
14.8.5 Developments
14.8.6 MNM View
14.9 SAP
14.9.1 Overview
14.9.2 Products and Services
14.9.3 Strategy and Insights
14.9.4 SWOT Analysis
14.9.5 Developments
14.9.6 MNM View
14.10 Salesforce
14.10.1 Overview
14.10.2 Products and Services
14.10.3 Strategy and Insights
14.10.4 SWOT Analysis
14.10.5 Developments
14.10.6 MNM View
14.11 Sugarcrm
14.11.1 Overview
14.11.2 Products and Services
14.11.3 Strategy and Insights
14.11.4 SWOT Analysis
14.11.5 Developments
14.11.6 MNM View

15 Appendix
15.1 Insights of Industry Experts
15.2 Discussion Guide
15.3 Introducing RT: Real Time Market Intelligence
15.4 Available Customizations
15.5 Related Reports

List of Tables

Table 1 Social Customer Relationship Management Market Overall Market Size and Growth, 2012-2019 ($ Million, Y-O-Y %)
Table 2 Focus on Customer Engagement is Propelling the Growth of the Social CRM Market
Table 3 Security and Privacy Concerns Are the Major Obstacles Hampering the Growth of the Social CRM Market
Table 4 Increasing BYOD Adoption Provides Significant Opportunity for Vendors in the Social CRM Market
Table 5 Social CRM Market Size, By Application, 2012 – 2019 ($Million)
Table 6 Social Customer Relationship Management Market Size, By Customer Service and Support, By Region, 2012 – 2019 ($Million)
Table 7 Social CRM Market Size, By Customer Service and Support, By Vertical, 2012 – 2019 ($Million)
Table 8 Social CRM Market Size, By Customer Service and Support, By Deployment, 2012 – 2019 ($Million)
Table 9 Social Customer Relationship Management Market Size, By Marketing, By Region, 2012 – 2019 ($Million)
Table 10 Social CRM Market Size, By Marketing, By Vertical 2012 – 2019 ($Million)
Table 11 Social CRM Market Size, By Marketing, By Deployment, 2012 – 2019 ($Million)
Table 12 Social Customer Relationship Management Market Size, By Sales, By Region, 2012 – 2019 ($Million)
Table 13 Social CRM Market Size, By Sales, By Vertical, 2012 – 2019 ($Million)
Table 14 Social CRM Market Size, By Sales, By Deployment, 2012 – 2019 ($Billion)
Table 15 Social Customer Relationship Management Market Size, By Others, 2012 – 2019 ($Billion)
Table 16 Social CRM Market Size, By Others, By Region, 2012 – 2019 ($Million)
Table 17 Social CRM Market Size, By Others, By Vertical, 2014 – 2019 ($Million)
Table 18 Social CRM Market Revenue By Others, By Deployment, 2012 – 2019 ($Billion)
Table 19 Social Customer Relationship Management Market Size, By Solutions, 2012 – 2019 ($Million)
Table 20 Social CRM Market Size, By Social Monitoring and Social Listening, By Deployment Mode, 2012 – 2019 ($Million)
Table 21 Social CRM Market Size, By Social Monitoring and Social Listening, By Region, 2012 – 2019 ($Million)
Table 22 Social CRM Market Size, By Social Mapping, By Deployment Mode, 2012 – 2019 ($Million)
Table 23 Social CRM Market Size, By Social Mapping, By Region, 2012 – 2019 ($Million)
Table 24 Social CRM Market Size, By Social Middleware, By Deployment Mode, 2012 – 2019 ($Million)
Table 25 Social CRM Market Size, By Social Middleware, By Region, 2012 – 2019 ($Million)
Table 26 Social CRM Market Size, By Social Management, By Deployment Mode, 2012 – 2019 ($Million)
Table 27 Social CRM Market Revenue By Social Management, By Region, 2012 – 2019 ($Million)
Table 28 Social CRM Market Size, By Social Measurement, By Deployment Mode, 2012 – 2019 ($Million)
Table 29 Social CRM Market Size, By Social Measurement, By Region, 2012 – 2019 ($Million)
Table 30 Social Customer Relationship Management Market Size, By Deployment Mode, 2012 – 2019 ($Billion)
Table 31 Social CRM Market Size, By Hosted, By Region, 2012 – 2019 ($Million)
Table 32 Social CRM Market Size, By Hosted, By Vertical, 2012 – 2019 ($Million)
Table 33 Social CRM Market Size, By On-Premises, By Region, 2012 – 2019 ($Million)
Table 34 Social CRM Market Size, By On-Premises, By Vertical, 2012 – 2019 ($Million)
Table 35 Social Customer Relationship Management Market Size, By End User, 2014 – 2019 ($Million)
Table 36 Social CRM Market Revenue By SMB, By Solution, 2012 – 2019 ($Million)
Table 37 Social CRM Market Revenue By SMB, By Region, 2012 – 2019 ($Million)
Table 38 Social CRM Market Revenue By SMB, By Solution, 2012 – 2019 ($Million)
Table 39 Social CRM Market Size, By Enterprise, By Region, 2012 – 2019 ($Million)
Table 40 Social Customer Relationship Management Market Size, By Verticals, 2012 – 2019 ($Million)
Table 41 Social CRM Market Revenue By Academia and Government, By Deployment, 2012 – 2019 ($Million)
Table 42 Social CRM Market Size, By Academia and Government, By Region, 2012 – 2019 ($Million)
Table 43 Social CRM Market Size, By Automotive, Transportation and Logistics, By Deployment, 2012 – 2019 ($Million)
Table 44 Social CRM Market Size, By Automotive, Transportation and Logistics, By Region, 2012 – 2019 ($Million)
Table 45 Social CRM Market Revenue By BFSI, By Deployment, 2012 – 2019 ($Million)
Table 46 Social CRM Market Size, By BFSI, By Region, 2012 – 2019 ($Million)
Table 47 Social CRM Market Size, By Consumer Goods and Retail, By Deployment, 2012– 2019 ($Million)
Table 48 Social CRM Market Size, By Consumer Goods and Retail, By Region, 2012 – 2019 ($Million)
Table 49 Social CRM Market Size, By Energy, Power, and Utilities, By Deployment, 2012 – 2019 ($Million)
Table 50 Social CRM Market Size, By Energy, Power, and Utilities, By Region, 2012 – 2019 ($Million)
Table 51 Social CRM Market Size, By Healthcare, By Deployment, 2012 – 2019 ($Million)
Table 52 Social CRM Market Size, By Healthcare, By Region, 2012 – 2019 ($Million)
Table 53 Social CRM Market Size, By Manufacturing, By Deployment, 2012 – 2019 ($Million)
Table 54 Social CRM Market Size, By Manufacturing, By Region, 2012 – 2019 ($Million)
Table 55 Social CRM Market Size, By Telecom and IT, By Deployment, 2012 – 2019 ($Million)
Table 56 Social CRM Market Size, By Telecom and IT, By Region, 2012 – 2019 ($Million)
Table 57 Social Customer Relationship Management Market Size, By Other Verticals, By Deployment, 2012 – 2019 ($Million)
Table 58 Social CRM Market Size, By Other Verticals, By Region, 2012 – 2019 ($Million)
Table 59 Social Customer Relationship Management Market Size, By Regions, 2012 – 2019 ($Million)
Table 60 Social CRM Market Size, By NA, By Application, 2012 – 2019 ($Million)
Table 61 Social CRM Market Size, By NA, By Solution, 2012 – 2019 ($Million)
Table 62 Social CRM Market Size, By Europe, By Application, 2012 – 2019 ($Million)
Table 63 Social CRM Market Size, By Europe, By Solution, 2012 – 2019 ($Million)
Table 64 Social CRM Market Size, By LA, By Application, 2012 – 2019 ($Million)
Table 65 Social CRM Market Size, By LA, By Solution, 2012 – 2019 ($Million)
Table 66 Social CRM Market Size, By APAC, By Application, 2012 – 2019 ($Million)
Table 67 Social CRM Market Size, By APAC, By Solution, 2012 – 2019 ($Million)
Table 68 Social CRM Market Size, By MEA, By Application, 2012 – 2019 ($Million)
Table 69 Social CRM Market Size, By MEA, By Solution, 2012 – 2019 ($Million)
Table 70 Mergers and Acquisitions, 2011–2014
Table 71 New Product Launches, 2011–2014
Table 72 Partnerships, Agreements, Joint Ventures, and Collaborations, 2011–2014
Table 73 Expansions, 2011–2014

List of Figures

Figure 1 Market Scope and Segment Definitions
Figure 2 Global Social Customer Relationship Management Market: Research Methodology
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Break Down of Primary Interviews: By Company Type, Designation, & Region
Figure 6 The Evolution of Social Customer Relationship Management Market
Figure 7 NA Dominates the Social Customer Relationship Management Market
Figure 8 Top Three Revenue Segments in Social CRM Market
Figure 9 Social CRM Market Size and Growth Rate, 2012-2019 ($ Million)
Figure 10 Attractive Market Opportunities in Social CRM
Figure 11 Top Three Solutions in Social CRM Market
Figure 12 Revenue Pockets for Social CRM Market Players
Figure 13 Lifecycle Analysis, By Regions: APAC Entering Exponential Growth
Figure 14 Social CRM Market Chasm Plot
Figure 15 Go to Market Strategy
Figure 16 Social CRM Market Chasm Plot
Figure 17 Market Ecosystem: Social CRM
Figure 18 Market Segmentation: By Application
Figure 19 Market Segmentation: By Solution
Figure 20 Market Segmentation: By Deployment Mode
Figure 21 Market Segmentation: By End User
Figure 22 Market Segmentation: By Vertical
Figure 23 Market Segmentation: By Region
Figure 24 Customer Centric Approach and Customer Engagements By Businesses Are Driving the Social CRM Market
Figure 25 Social CRM: Value Chain Analysis
Figure 26 Social Customer Relationship Management Market: Porter’s Five Forces Analysis
Figure 27 Social CRM Applications
Figure 28 Marketing Expected to Have the Highest Growth Rate
Figure 29 Evolution of Social Customer Relationship Management Market From CRM
Figure 30 Social Monitoring Expected to Have the Highest Growth Rate
Figure 31 Hosted vs. On-Premises Social CRM Deployment
Figure 32 Hosted Deployment Expected to Have the Highest Growth Rate
Figure 33 SMBS Expected to Have the Highest Growth Rate
Figure 34 Manufacturing Expected to Have the Highest Growth Rate
Figure 35 Geographic Snapshot: APAC is Emerging as A New Hotspot
Figure 36 APAC Expected to Have the Highest Growth Rate
Figure 37 Companies Adopted Mergers and Acquisition as the Key Growth Strategy to Expand Their Presence in the Market
Figure 38 Social Customer Relationship Management Market Share: By Key Players, 2013
Figure 39 Battle for Market Share: Mergers and Acquisition Has Been the Key Strategy
Figure 40 Geographic Revenue Mix of Top 5 Market Players: Reference
Figure 41 IBM: Business Overview
Figure 42 Jive Software: Business Overview
Figure 43 Lithium: Business Overview
Figure 44 Microsoft: Business Overview
Figure 45 Netsuite: Business Overview
Figure 46 Oracle: Business Overview
Figure 47 Pegasystems: Business Overview
Figure 48 SAP: Business Overview
Figure 49 Salesforce: Business Overview
Figure 50 SugarCRM: Business Overview

• Clinical Results in Diabetics To Be Boosted By Smart Artificial Beta Cells

For a long time, the cure for diabetes type 1 and type 2 has relied on agonizing insulin shots for patients or insulin infusion via mechanical pumps. Regarding this, experts have been creating artificial pancreatic beta cells with the he…

• High-speed Data Transmission And High Volume Needs Propel Fiber Optic Connectors Market

Fiber optic connectors are a substantial fragment of the global telecommunication industry. Optical fibers are joined using fiber optic connectors, which allow the light conduction between two consecutive optical fibers. An additional im…

• Extensive Use of Digital Technologies for Diagnostic Applications To Boost Global Optical Imaging Market

The global optical imaging system market is predicted to reach US$ 3 billion by 2024. It is expected to grow at a stable rate and will post a CAGR of more than 8% in the coming years. The growing market infiltration of digital …

• Foremost Trends In Global Pet Care Market

The global pet care market is foretold to improve in the forthcoming years as matched to the preceding years and will showcase better sales in various market segments. It is estimated that the global pet care market will grow at a CAGR o…

• China To Review Its Food Security Laws

China has arisen as the globe’s firmest developing economy. In addition, China brags about the biggest population pool in the world. In recent times, the one child policy in the republic was terminated. This is anticipated to upsur…

Global Contact Center Market Research Report 2024

Published: 08-Jan-2024        Price: US 2900 Onwards        Pages: 88

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and The collection of information from customers during in-store purchasing. A contact center is generally part of an en......

Global Contact Center Market Growth (Status and Outlook) 2024-2030

Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 112

According to our LPI (LP Information) latest study, the global Contact Center market size was valued at US$ 32950 million in 2023. With growing demand in downstream market, the Contact Center is forecast to a readjusted size of US$ 42890 million by 2030 with a CAGR of 3.8% during review period. The research report highlights the growth potential of the global Contact Center market. Contact Center are expected to show stable growth in the future market. However, product differentiation, r......

Global Contact Center Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Published: 01-Jan-2024        Price: US 3480 Onwards        Pages: 114

According to our (Global Info Research) latest study, the global Contact Center market size was valued at USD 34660 million in 2023 and is forecast to a readjusted size of USD 44210 million by 2030 with a CAGR of 3.5% during review period. A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may inc......

Global SaaS-based CRM Software Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 101

Market Overview of Global SaaS-based CRM Software market: According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......

Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 98

Market Overview of Global Customer Relationship Management market: According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......

Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 12-Dec-2023        Price: US 3380 Onwards        Pages: 115

Market Overview of Global Outsourced Customer Care Services market: According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep......

Global Contact Center Analytics Market Research Report 2023

Published: 28-Nov-2023        Price: US 2900 Onwards        Pages: 93

Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers. According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......

2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

Published: 06-Nov-2023        Price: US 2500 Onwards        Pages: 104

This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Con......

Global Contact Center Market Status and Outlook 2023-2028

Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127

The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......

We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s. Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors. Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business. Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision. Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us. Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done. Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - [email protected] / +1 888 391 5441 )

• Ad Hoc
• Pay - as - you - go / Bucket Subscriptions
• Fixed Cost for #of reports
• Customize / Personalize as per your needs