Operator business services: France forecast 2019-2024
Table of Contents
Executive summary
Executive summary: the continued fall in fixed voice revenue will drive a decline in operator business revenue in France over the forecast period
Implications for operators
Forecast results
The fall in revenue from legacy services will drive a decline in total operator business revenue, in spite of strong ICT services revenue growth
ICT, mobile data and mobile IoT connectivity services will account for an increasing share of operator business revenue
Revenue declines will be the greatest from micro enterprises during the period to 2024; large enterprises will remain operators’ largest source of business revenue
Revenue growth from IoT connectivity services will drive an increase in mobile services revenue over the forecast period
Operator revenue from fixed services will fall during the forecast period, primarily due to a further decrease in the number of voice connections
High-bandwidth services for both fixed broadband and dedicated connections will continue to grow in importance
Operators’ addressable market for ICT services will continue to grow as businesses migrate further towards cloud-based solutions
Revenue from ICT services will form a rapidly growing share of the total operator business revenue
COVID-19 impact
Operator retail revenue from businesses in France could fall by up to 12% in 2020 as a result of the COVID-19 outbreak
Revenue from mobile services, fixed voice and broadband services is likely to fall the most, while some ICT services may benefit from the pandemic
Operator profiles
Orange continues to dominate the French business services market
Operator profiles: Orange
Operator profiles: SFR
Operator profiles: Keyyo
Operator profiles: Free (Iliad)
Operator profiles: Foliateam
Operator profiles: other operators
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: ICT services [1]
Forecast methodology and assumptions: ICT services [2]
About the author and Analysys Mason
About the author
Analysys Mason’s consulting and research are uniquely positioned
Research from Analysys Mason
Consulting from Analysys Mason
List of Figures
Figure 1: Change in telecoms operator retail revenue from businesses by service type, France, 2019–2024
Figure 2: Connections for businesses and CAGRs by type of connection, France, 2019–2024
Figure 3: Telecoms operator retail revenue from businesses in 2019 and CAGR for 2019–2024 by business size, France
Figure 4: Telecoms operator retail revenue from businesses by service type and share of total market, France, 2015–2024
Figure 5: Percentage of operator retail revenue from businesses and CAGR by service type, France
Figure 6: Percentages of retail revenue, total employees and total business sites by enterprise size, France, 2019
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, France, 2019 and 2024
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, France, 2015–2024
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, France, 2015–2024
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, France, 2015–2024
Figure 11: Addressable ICT services retail revenue from businesses by service type, France, 2015–2024
Figure 12: Addressable ICT services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, France, 2024
Figure 13: Telecoms operator retail revenue from businesses, by COVID-19 scenario, France, 2018–2024
Figure 14: Telecoms operator retail revenue from businesses by COVID-19 scenario and service, France, 2019 and 2020
Figure 15: Estimated business market shares, France, 2019
Figure 16: Orange’s enterprise revenue and IT and integration services revenue as a percentage of the total enterprise revenue, worldwide, 2016–2019
Figure 17: Orange’s enterprise connections, France, 2017–2019
Figure 18: B2B revenue, SFR Group/Altice Europe, France, 2015–2018
Figure 19: Total revenue and the percentage of revenue that comes from Clever Network, Keyyo, France, 2017–2019
Figure 20: Percentage of enterprises, employees and business sites by enterprise size, France, 2019
Figure 21: Diagram of the forecast modelling approach
Figure 22: Definitions and key drivers for mobile services
Figure 23a: Definitions and key drivers for fixed services
Figure 23b: Definitions and key drivers for fixed services
Figure 24a: Definitions and key drivers for ICT services
Figure 24b: Definitions and key drivers for ICT services
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