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Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023

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Date: 24-Aug-2018
No. of pages: 148
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The Multi-Vendor Support Services (MVSS)market is expected to grow at a Compound Annual Growth Rate (CAGR)of 2.52% during the forecast period
The global MVSS market size is expected to grow from USD 53.09 billion in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period.Major growth factors for the market include therapidly increasing changes in the IT infrastructure, rising maintenance costs of Original Equipment Manufacturer (OEM) services, reducing IT support and maintenance complexities, and regaining control of infrastructure support from OEMs.However, theloss of control over IT assets,concerns over sharing of proprietary data, and privacy and security issues may restrain the market growth.
The hardware support services segment to hold a larger market size during the forecast period
Hardware support services are pre-emptive and corrective services that help physically repair or optimize hardware, which includes contract maintenance and per-incident repair. These support services comprise remote and onsite desktop, server, and storage support. Furthermore, they also include online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades. The hardware support services segment is expected to hold a higher market share in the MVSS market. The growth of this market is fuelled by the increase in demand for a new level of support services in this market.
The sales and marketing segment to hold the largest market size during the forecast period
IT applications help optimize enterprises’ marketing and sales distribution activities. Organizations are using Customer Relationship Management (CRM) software solutions and other associated services to manage customers and prospects, send emails, make calls, and manage pipelines, among others.Furthermore, the marketing activities have changed considerably over the last decade, as organizations are focusing on digital marketing and using advanced analytics to find customer preferences and market trends. Enterprises are digitizing this business application and MVSS are helpful in increasing the efficiency of these organizations by reducing downtime, increasing life of devices, managing software updates and patches, and maintaining the IT infrastructure with the help of services such as proactive reporting and analytics, remote advisory, and proactive maintenance services.

Asia Pacific (APAC)to grow at the highest CAGR during the forecast period
APAC is expected to grow at the highest CAGR during the forecast period.The increasing global competition and high economic growth in the emerging countries, such as China and India, are boosting the growth of the MVSS market in APAC. The technologicall and scape of APAC is heavily dependent on technological innovations. Therefore,organizations are rapidly adopting MVSS to increase the efficiency of overall infrastructure, and reduce the maintenance and support service costs.
In the process of determining and verifying the market size of several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.The break-up of the profiles of the primary participants is as follows:
•    By Company: Tier 1 – 30 %, Tier 2 – 40%, and Tier 3 – 30%
•    By Designation: C-Level – 72%, Director Level – 14%, and Others – 14%
•    By Region: North America – 57%, Europe – 14%, and APAC – 29%
The MVSSmarket includes major vendors, such as IBM (US), Dell (US), HP (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Symantec (US), Hitachi (Japan), and Lenovo (China).

Research Coverage
The report includes an in-depth competitive analysis of the key players in the MVSSmarket, along with their company profiles, recent developments, and key market strategies.It segments the MVSSmarketby service type, business application,organization size, vertical, and region.
Reasons to buy the Report:
The MVSS market is segmented on the basis of service types, business applications, organization size, verticals, and regions.The report would help the market leaders/new entrants in the MVSS market in the following ways:
1.    The global MVSS market size includes the revenues generated by Original Equipment Manufacturers (OEMs), Third-Party Maintenance (TPM) service providers, and System Integrators (SIs) offering full or partial support services for business applications and verticals.Moreover, the overall revenue of the MVSS market includes the revenues generated from managed services, professional services, and Business Process Outsourcing (BPO) services.The global market size is arrived at considering the revenues of hardware and software MVSS providers.The report provides the closest approximations of the revenue numbers for the overall market and its sub segments. The market numbers are further divided into service types, business applications, organization size, verticals, and regions.
2.    The report helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
3.    The report would help stakeholders understand their competitors and gain more insights to improve their market positions. The competitive landscape section includes competitors’ ecosystem, new product developments, partnerships, and mergers and acquisitions.

Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023

Table of Contents

1 Introduction (Page No. - 15)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 19)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Break-Up of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Opportunities in the Multi-Vendor Support Services Market
    4.2 Multi-Vendor Support Services Market: Top 3 Business Applications and Regions
    4.3 Multi-Vendor Support Services Market, By Service Type, 2018–2023
    4.4 Multi-Vendor Support Services Market, By Organization Size, 2018
    4.5 Multi-Vendor Support Services Market, By Region, 2018–2023
    4.6 Market Investment Scenario

5 Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Rapid Changes in the IT Infrastructure
                    5.2.1.2 Rising Maintenance Cost of Oem Services
                    5.2.1.3 Mvss Reduce IT Support and Maintenance Complexities
                    5.2.1.4 Regain Control of Infrastructure Support From OEMs
           5.2.2 Restraints
                    5.2.2.1 Loss of Control Over IT Assets
                    5.2.2.2 Concerns Over Sharing of Proprietary Data, Privacy, and Security Issues
           5.2.3 Opportunities
                    5.2.3.1 Increasing Need for New Levels of Support Services
                    5.2.3.2 Growing Use of Centralized Support Services
           5.2.4 Challenges
                    5.2.4.1 Lack of Technical Expertise
                    5.2.4.2 Lack of New Service Offerings in Accordance With Changes in the IT Infrastructure
    5.3 Use Cases
    5.4 Multi-Vendor Support Services Ecosystem

6 Multi-Vendor Support Services Market, By Service Type (Page No. - 41)
    6.1 Introduction
    6.2 Hardware Support Services
    6.3 Software Support Services

7 Multi-Vendor Support Services Market, By Business Application (Page No. - 46)
    7.1 Introduction
    7.2 Financial and Accounting
    7.3 Sales and Marketing
    7.4 Supply Chain
    7.5 IT Operations
    7.6 Production
    7.7 Human Resource
    7.8 Others

8 Multi-Vendor Support Services Market, By Organization Size (Page No. - 54)
    8.1 Introduction
    8.2 Small and Medium-Sized Enterprises
    8.3 Large Enterprises

9 Multi-Vendor Support Services Market, By Vertical (Page No. - 58)
    9.1 Introduction
    9.2 Banking, Financial Services, and Insurance
    9.3 Government and Defense
    9.4 Retail and Consumer Goods
    9.5 Telecom and IT
    9.6 Healthcare and Life Sciences
    9.7 Manufacturing
    9.8 Media and Entertainment
    9.9 Energy and Utilities
    9.10 Travel and Logistics
    9.11 Others

10 Multi-Vendor Support Services Market, By Region (Page No. - 71)
     10.1 Introduction
     10.2 North America
     10.3 Europe
     10.4 Asia Pacific
     10.5 Middle East and Africa
     10.6 Latin America

11 Competitive Landscape (Page No. - 94)
     11.1 Overview
     11.2 Market Ranking
     11.3 Competitive Scenario
             11.3.1 New Service Launches and Enhancements
             11.3.2 Partnerships, Collaborations, and Agreements
             11.3.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 99)
(Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     12.1 Oracle
     12.2 Dell
     12.3 IBM
     12.4 HP
     12.5 Microsoft
     12.6 Fujitsu
     12.7 NEC
     12.8 Symantec
     12.9 Hitachi
     12.10 Lenovo
     12.11 Abtech Technologies
     12.12 Netapp
     12.13 ONX
     12.14 Ensure Services
     12.15 MCSA Group
     12.16 Zensar Technologies
     12.17 Citrix
     12.18 Computer Data Source (CDS)
     12.19 Evernex
     12.20 Terix Computer Service
     12.21 XS International
     12.22 Park Place Technologies
     12.23 Curvature
     12.24 Citycomp
     12.25 Service Express

*Details on Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 141)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Available Customizations
     13.4 Related Reports
     13.5 Author Details


List of Tables (57 Tables)

Table 1 Multi-Vendor Support Services Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Enterprise Use Cases, By Vertical
Table 3 Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 4 Hardware Support Services: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 5 Software Support Services: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 6 Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 7 Financial and Accounting: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 8 Sales and Marketing: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 9 Supply Chain: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 10 IT Operations: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 11 Production: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 12 Human Resource: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 13 Others: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 14 Multi-Vendor Support Services Market Size, By Organization Size, 2016–2023 (USD Million)
Table 15 Small and Medium-Sized Enterprises: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 16 Large Enterprises: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 17 Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 18 Banking, Financial Services, and Insurance: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 19 Government and Defense: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 20 Retail and Consumer Goods: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 21 Telecom and It: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 22 Healthcare and Life Sciences: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 23 Manufacturing: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 24 Media and Entertainment: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 25 Energy and Utilities: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 26 Travel and Logistics: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 27 Others: Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 28 Multi-Vendor Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 29 North America: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 30 North America: Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 31 North America: Multi-Vendor Support Services Market Size, By Organization Size, 2016–2023 (USD Million)
Table 32 North America: Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 33 North America: Multi-Vendor Support Services Market Size, By Country, 2016–2023 (USD Million)
Table 34 Europe: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 35 Europe: Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 36 Europe: Multi-Vendor Support Services Market Size, By Organization Size, 2016–2023 (USD Million)
Table 37 Europe: Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 38 Europe: Multi-Vendor Support Services Market Size, By Country, 2016–2023 (USD Million)
Table 39 Asia Pacific: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 40 Asia Pacific: Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 41 Asia Pacific: Multi-Vendor Support Services Market Size, By Organization Size, 2016–2023 (USD Million)
Table 42 Asia Pacific: Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 43 Asia Pacific: Multi-Vendor Support Services Market Size, By Country, 2016–2023 (USD Million)
Table 44 Middle East and Africa: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 45 Middle East and Africa: Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 46 Middle East and Africa: Multi-Vendor Support Services Market Size, By Organization Size, 2016–2023 (USD Million)
Table 47 Middle East and Africa: Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 48 Middle East and Africa: Multi-Vendor Support Services Market Size, By Country, 2016–2023 (USD Million)
Table 49 Latin America: Multi-Vendor Support Services Market Size, By Service Type, 2016–2023 (USD Million)
Table 50 Latin America: Multi-Vendor Support Services Market Size, By Business Application, 2016–2023 (USD Million)
Table 51 Latin America: Multi-Vendor Support Services Market Size, By Organization Size, 2016–2023 (USD Million)
Table 52 Latin America: Multi-Vendor Support Services Market Size, By Vertical, 2016–2023 (USD Million)
Table 53 Latin America: Multi-Vendor Support Services Market Size, By Country, 2016–2023 (USD Million)
Table 54 Market Ranking for the Multi-Vendor Support Services Market, 2018
Table 55 New Service Launches and Enhancements, 2016–2018
Table 56 Partnerships, Collaborations, and Agreements, 2016–2017
Table 57 Mergers and Acquisitions, 2015–2016


List of Figures (56 Figures)

Figure 1 Multi-Vendor Support Services Market: Market Segmentation
Figure 2 Multi-Vendor Support Services Market: Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Multi-Vendor Support Services Market: Assumptions
Figure 7 Multi-Vendor Support Services Market, Top 4 Segments, 2018
Figure 8 Multi-Vendor Support Services Market, By Region, 2018
Figure 9 Growing Use of Centralized Support Services and Increasing Need for New Levels of Support Services are Expected to Drive the Multi-Vendor Support Services Market
Figure 10 Sales and Marketing, and North America are Estimated to Hold the Largest Market Shares in 2018
Figure 11 Hardware Support Services Segment is Expected to Hold the Larger Market Size During the Forecast Period
Figure 12 Large Enterprises Segment is Expected to Hold the Larger Market Share During the Forecast Period
Figure 13 North America is Expected to Hold the Largest Market Size During the Forecast Period
Figure 14 Asia Pacific is Expected to Emerge as the Best Market for Investments in the Next 5 Years
Figure 15 Multi-Vendor Support Services Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Hardware Support Services Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 17 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 18 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 19 Sales and Marketing Segment is Expected to Have the Largest Market Size During the Forecast Period
Figure 20 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 21 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Large Enterprises Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 23 Europe is Expected to Have the Second Largest Market Size During the Forecast Period
Figure 24 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 25 Government and Defense Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 26 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 27 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 28 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 29 Asia Pacific is Expected to Be an Attractive Destination for Investments
Figure 30 North America: Market Snapshot
Figure 31 Hardware Support Services Segment is Expected to Dominate the North American Multi-Vendor Support Services Market During the Forecast Period
Figure 32 Hardware Support Services Segment is Expected to Dominate the Multi-Vendor Support Services Market in Europe During the Forecast Period
Figure 33 Asia Pacific: Market Snapshot
Figure 34 Software Support Services Segment is Expected to Have the Higher CAGR in Asia Pacific During the Forecast Period
Figure 35 Hardware Support Services Segment is Expected to Dominate the Multi-Vendor Support Services Market in Middle East and Africa During the Forecast Period
Figure 36 Hardware Support Services Segment is Expected to Dominate the Multi-Vendor Support Services Market in Middle East and Africa During the Forecast Period
Figure 37 Key Developments By the Leading Players in the Multi-Vendor Support Services Market During 2015–2018
Figure 38 Oracle: Company Snapshot
Figure 39 Oracle: SWOT Analysis
Figure 40 Dell: Company Snapshot
Figure 41 Dell: SWOT Analysis
Figure 42 IBM: Company Snapshot
Figure 43 IBM: SWOT Analysis
Figure 44 HP: Company Snapshot
Figure 45 HP: SWOT Analysis
Figure 46 Microsoft: Company Snapshot
Figure 47 Microsoft: SWOT Analysis
Figure 48 Fujitsu: Company Snapshot
Figure 49 Fujitsu: SWOT Analysis
Figure 50 NEC: Company Snapshot
Figure 51 Symantec: Company Snapshot
Figure 52 Hitachi: Company Snapshot
Figure 53 Lenovo: Company Snapshot
Figure 54 Netapp: Company Snapshot
Figure 55 Zensar Technologies: Company Snapshot
Figure 56 Citrix: Company Snapshot

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