Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.
This report aims to provide a comprehensive presentation of the global market for IT and BPO Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT and BPO Services. This report contains market size and forecasts of IT and BPO Services in global, including the following market information:
Global IT and BPO Services Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global IT and BPO Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
IT and business process outsourcing (BPO) Services help organizations in creating, managing, and optimizing information and business processes with business and technical expertise. They also aid in managing IT systems and are process focused. These Services focus on providing a framework to structure IT-related activities.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the IT and BPO Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IT and BPO Services Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global IT and BPO Services Market Segment Percentages, by Type, 2022 (%)
- IT Services
- BPO Services
Global IT and BPO Services Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global IT and BPO Services Market Segment Percentages, by Application, 2022 (%)
- BFSI
- Retail and Consumer Goods
- Telecom
- Healthcare
- Manufacturing
- Government and Defense
- Others
Global IT and BPO Services Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global IT and BPO Services Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- - US
- - Canada
- - Mexico
- Europe
- - Germany
- - France
- - U.K.
- - Italy
- - Russia
- - Nordic Countries
- - Benelux
- - Rest of Europe
- Asia
- - China
- - Japan
- - South Korea
- - Southeast Asia
- - India
- - Rest of Asia
- South America
- - Brazil
- - Argentina
- - Rest of South America
- Middle East & Africa
- - Turkey
- - Israel
- - Saudi Arabia
- - UAE
- - Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies IT and BPO Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies IT and BPO Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Capgemini
- CSC
- IBM
- TCS
- Wipro
- Accenture
- HCL Technologies
- Infosys
Outline of Major Chapters:
Chapter 1: Introduces the definition of IT and BPO Services, market overview.
Chapter 2: Global IT and BPO Services market size in revenue.
Chapter 3: Detailed analysis of IT and BPO Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of IT and BPO Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
IT and BPO Services Market, Global Outlook and Forecast 2023-2029
Table of Contents
1 Introduction to Research & Analysis Reports
1.1 IT and BPO Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global IT and BPO Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global IT and BPO Services Overall Market Size
2.1 Global IT and BPO Services Market Size: 2022 VS 2029
2.2 Global IT and BPO Services Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top IT and BPO Services Players in Global Market
3.2 Top Global IT and BPO Services Companies Ranked by Revenue
3.3 Global IT and BPO Services Revenue by Companies
3.4 Top 3 and Top 5 IT and BPO Services Companies in Global Market, by Revenue in 2022
3.5 Global Companies IT and BPO Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 IT and BPO Services Players in Global Market
3.6.1 List of Global Tier 1 IT and BPO Services Companies
3.6.2 List of Global Tier 2 and Tier 3 IT and BPO Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global IT and BPO Services Market Size Markets, 2022 & 2029
4.1.2 IT Services
4.1.3 BPO Services
4.2 By Type - Global IT and BPO Services Revenue & Forecasts
4.2.1 By Type - Global IT and BPO Services Revenue, 2018-2023
4.2.2 By Type - Global IT and BPO Services Revenue, 2024-2029
4.2.3 By Type - Global IT and BPO Services Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global IT and BPO Services Market Size, 2022 & 2029
5.1.2 BFSI
5.1.3 Retail and Consumer Goods
5.1.4 Telecom
5.1.5 Healthcare
5.1.6 Manufacturing
5.1.7 Government and Defense
5.1.8 Others
5.2 By Application - Global IT and BPO Services Revenue & Forecasts
5.2.1 By Application - Global IT and BPO Services Revenue, 2018-2023
5.2.2 By Application - Global IT and BPO Services Revenue, 2024-2029
5.2.3 By Application - Global IT and BPO Services Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global IT and BPO Services Market Size, 2022 & 2029
6.2 By Region - Global IT and BPO Services Revenue & Forecasts
6.2.1 By Region - Global IT and BPO Services Revenue, 2018-2023
6.2.2 By Region - Global IT and BPO Services Revenue, 2024-2029
6.2.3 By Region - Global IT and BPO Services Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America IT and BPO Services Revenue, 2018-2029
6.3.2 US IT and BPO Services Market Size, 2018-2029
6.3.3 Canada IT and BPO Services Market Size, 2018-2029
6.3.4 Mexico IT and BPO Services Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe IT and BPO Services Revenue, 2018-2029
6.4.2 Germany IT and BPO Services Market Size, 2018-2029
6.4.3 France IT and BPO Services Market Size, 2018-2029
6.4.4 U.K. IT and BPO Services Market Size, 2018-2029
6.4.5 Italy IT and BPO Services Market Size, 2018-2029
6.4.6 Russia IT and BPO Services Market Size, 2018-2029
6.4.7 Nordic Countries IT and BPO Services Market Size, 2018-2029
6.4.8 Benelux IT and BPO Services Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia IT and BPO Services Revenue, 2018-2029
6.5.2 China IT and BPO Services Market Size, 2018-2029
6.5.3 Japan IT and BPO Services Market Size, 2018-2029
6.5.4 South Korea IT and BPO Services Market Size, 2018-2029
6.5.5 Southeast Asia IT and BPO Services Market Size, 2018-2029
6.5.6 India IT and BPO Services Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America IT and BPO Services Revenue, 2018-2029
6.6.2 Brazil IT and BPO Services Market Size, 2018-2029
6.6.3 Argentina IT and BPO Services Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa IT and BPO Services Revenue, 2018-2029
6.7.2 Turkey IT and BPO Services Market Size, 2018-2029
6.7.3 Israel IT and BPO Services Market Size, 2018-2029
6.7.4 Saudi Arabia IT and BPO Services Market Size, 2018-2029
6.7.5 UAE IT and BPO Services Market Size, 2018-2029
7 IT and BPO Services Companies Profiles
7.1 Capgemini
7.1.1 Capgemini Company Summary
7.1.2 Capgemini Business Overview
7.1.3 Capgemini IT and BPO Services Major Product Offerings
7.1.4 Capgemini IT and BPO Services Revenue in Global Market (2018-2023)
7.1.5 Capgemini Key News & Latest Developments
7.2 CSC
7.2.1 CSC Company Summary
7.2.2 CSC Business Overview
7.2.3 CSC IT and BPO Services Major Product Offerings
7.2.4 CSC IT and BPO Services Revenue in Global Market (2018-2023)
7.2.5 CSC Key News & Latest Developments
7.3 IBM
7.3.1 IBM Company Summary
7.3.2 IBM Business Overview
7.3.3 IBM IT and BPO Services Major Product Offerings
7.3.4 IBM IT and BPO Services Revenue in Global Market (2018-2023)
7.3.5 IBM Key News & Latest Developments
7.4 TCS
7.4.1 TCS Company Summary
7.4.2 TCS Business Overview
7.4.3 TCS IT and BPO Services Major Product Offerings
7.4.4 TCS IT and BPO Services Revenue in Global Market (2018-2023)
7.4.5 TCS Key News & Latest Developments
7.5 Wipro
7.5.1 Wipro Company Summary
7.5.2 Wipro Business Overview
7.5.3 Wipro IT and BPO Services Major Product Offerings
7.5.4 Wipro IT and BPO Services Revenue in Global Market (2018-2023)
7.5.5 Wipro Key News & Latest Developments
7.6 Accenture
7.6.1 Accenture Company Summary
7.6.2 Accenture Business Overview
7.6.3 Accenture IT and BPO Services Major Product Offerings
7.6.4 Accenture IT and BPO Services Revenue in Global Market (2018-2023)
7.6.5 Accenture Key News & Latest Developments
7.7 HCL Technologies
7.7.1 HCL Technologies Company Summary
7.7.2 HCL Technologies Business Overview
7.7.3 HCL Technologies IT and BPO Services Major Product Offerings
7.7.4 HCL Technologies IT and BPO Services Revenue in Global Market (2018-2023)
7.7.5 HCL Technologies Key News & Latest Developments
7.8 Infosys
7.8.1 Infosys Company Summary
7.8.2 Infosys Business Overview
7.8.3 Infosys IT and BPO Services Major Product Offerings
7.8.4 Infosys IT and BPO Services Revenue in Global Market (2018-2023)
7.8.5 Infosys Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. IT and BPO Services Market Opportunities & Trends in Global Market
Table 2. IT and BPO Services Market Drivers in Global Market
Table 3. IT and BPO Services Market Restraints in Global Market
Table 4. Key Players of IT and BPO Services in Global Market
Table 5. Top IT and BPO Services Players in Global Market, Ranking by Revenue (2022)
Table 6. Global IT and BPO Services Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global IT and BPO Services Revenue Share by Companies, 2018-2023
Table 8. Global Companies IT and BPO Services Product Type
Table 9. List of Global Tier 1 IT and BPO Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 IT and BPO Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type - Global IT and BPO Services Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - IT and BPO Services Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - IT and BPO Services Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application - Global IT and BPO Services Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - IT and BPO Services Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - IT and BPO Services Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region - Global IT and BPO Services Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global IT and BPO Services Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global IT and BPO Services Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America IT and BPO Services Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America IT and BPO Services Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe IT and BPO Services Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe IT and BPO Services Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia IT and BPO Services Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia IT and BPO Services Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America IT and BPO Services Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America IT and BPO Services Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa IT and BPO Services Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa IT and BPO Services Revenue, (US$, Mn), 2024-2029
Table 30. Capgemini Company Summary
Table 31. Capgemini IT and BPO Services Product Offerings
Table 32. Capgemini IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 33. Capgemini Key News & Latest Developments
Table 34. CSC Company Summary
Table 35. CSC IT and BPO Services Product Offerings
Table 36. CSC IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 37. CSC Key News & Latest Developments
Table 38. IBM Company Summary
Table 39. IBM IT and BPO Services Product Offerings
Table 40. IBM IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 41. IBM Key News & Latest Developments
Table 42. TCS Company Summary
Table 43. TCS IT and BPO Services Product Offerings
Table 44. TCS IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 45. TCS Key News & Latest Developments
Table 46. Wipro Company Summary
Table 47. Wipro IT and BPO Services Product Offerings
Table 48. Wipro IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 49. Wipro Key News & Latest Developments
Table 50. Accenture Company Summary
Table 51. Accenture IT and BPO Services Product Offerings
Table 52. Accenture IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 53. Accenture Key News & Latest Developments
Table 54. HCL Technologies Company Summary
Table 55. HCL Technologies IT and BPO Services Product Offerings
Table 56. HCL Technologies IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 57. HCL Technologies Key News & Latest Developments
Table 58. Infosys Company Summary
Table 59. Infosys IT and BPO Services Product Offerings
Table 60. Infosys IT and BPO Services Revenue (US$, Mn) & (2018-2023)
Table 61. Infosys Key News & Latest Developments
List of Figures
Figure 1. IT and BPO Services Segment by Type in 2022
Figure 2. IT and BPO Services Segment by Application in 2022
Figure 3. Global IT and BPO Services Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global IT and BPO Services Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global IT and BPO Services Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by IT and BPO Services Revenue in 2022
Figure 8. By Type - Global IT and BPO Services Revenue Market Share, 2018-2029
Figure 9. By Application - Global IT and BPO Services Revenue Market Share, 2018-2029
Figure 10. By Type - Global IT and BPO Services Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global IT and BPO Services Revenue Market Share, 2018-2029
Figure 12. By Application - Global IT and BPO Services Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global IT and BPO Services Revenue Market Share, 2018-2029
Figure 14. By Region - Global IT and BPO Services Revenue Market Share, 2018-2029
Figure 15. By Country - North America IT and BPO Services Revenue Market Share, 2018-2029
Figure 16. US IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 17. Canada IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe IT and BPO Services Revenue Market Share, 2018-2029
Figure 20. Germany IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 21. France IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 23. Italy IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 24. Russia IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia IT and BPO Services Revenue Market Share, 2018-2029
Figure 28. China IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 29. Japan IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 32. India IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America IT and BPO Services Revenue Market Share, 2018-2029
Figure 34. Brazil IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa IT and BPO Services Revenue Market Share, 2018-2029
Figure 37. Turkey IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 38. Israel IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 40. UAE IT and BPO Services Revenue, (US$, Mn), 2018-2029
Figure 41. Capgemini IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. CSC IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. IBM IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. TCS IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Wipro IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Accenture IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. HCL Technologies IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Infosys IT and BPO Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
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