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Impact of COVID-19 Outbreak on Interactive Voice Response (IVR) System, Global Market Research Report 2020

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Date: 28-Apr-2020
No. of pages: 124
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Global Interactive Voice Response (IVR) System Market: Drivers and Restrains

The research report has incorporated the analysis of different factors that augment the market's growth. It constitutes trends, restraints, and drivers that transform the market in either a positive or negative manner. This section also provides the scope of different segments and applications that can potentially influence the market in the future. The detailed information is based on current trends and historic milestones. This section also provides an analysis of the volume of production about the global market and also about each type from 2015 to 2026. This section mentions the volume of production by region from 2015 to 2026. Pricing analysis is included in the report according to each type from the year 2015 to 2026, manufacturer from 2015 to 2020, region from 2015 to 2020, and global price from 2015 to 2026.

A thorough evaluation of the restrains included in the report portrays the contrast to drivers and gives room for strategic planning. Factors that overshadow the market growth are pivotal as they can be understood to devise different bends for getting hold of the lucrative opportunities that are present in the ever-growing market. Additionally, insights into market expert's opinions have been taken to understand the market better.

Market Segment Analysis

The research report includes specific segments by Type and by Application. Each type provides information about the production during the forecast period of 2015 to 2026. Application segment also provides consumption during the forecast period of 2015 to 2026. Understanding the segments helps in identifying the importance of different factors that aid the market growth.

Segment by Type

- Equipment Installed on the Customer Premises

- Equipment Installed in the PSTN (Public Switched Telephone Network)

- Application Service Provider (ASP) / hosted IVR

Segment by Application

- Bank and stock account balances and transfers

- Surveys and polls

- Office call routing

- Call center forwarding

- Simple order entry transactions

- Selective information lookup (movie schedules, etc.)

Global Interactive Voice Response (IVR) System Market: Regional Analysis

The report offers in-depth assessment of the growth and other aspects of the Interactive Voice Response (IVR) System market in important regions, including the U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, Taiwan, Southeast Asia, Mexico, and Brazil, etc. Key regions covered in the report are North America, Europe, Asia-Pacific and Latin America.

The report has been curated after observing and studying various factors that determine regional growth such as economic, environmental, social, technological, and political status of the particular region. Analysts have studied the data of revenue, production, and manufacturers of each region. This section analyses region-wise revenue and volume for the forecast period of 2015 to 2026. These analyses will help the reader to understand the potential worth of investment in a particular region.

Global Interactive Voice Response (IVR) System Market: Competitive Landscape

This section of the report identifies various key manufacturers of the market. It helps the reader understand the strategies and collaborations that players are focusing on combat competition in the market. The comprehensive report provides a significant microscopic look at the market. The reader can identify the footprints of the manufacturers by knowing about the global revenue of manufacturers, the global price of manufacturers, and production by manufacturers during the forecast period of 2015 to 2019.

The major players in the market include IBM, Aspect Software, AT and T, AVAYA., BCE, Cisco Systems, Convergys Corp, Dialogic Corporation, Enghouse Systems Limited, Syntellect, Genesys Telecommunications Laboratories, Healthcare Technology Systems (HTS), Mitel Networks Corporation, Nuance Communications, Philips Speech Processing, Verizon Communications, Voxeo Corporation, West Corporation, Holly Connects, etc.

Impact of COVID-19 Outbreak on Interactive Voice Response (IVR) System, Global Market Research Report 2020

Table of Contents
1 Interactive Voice Response (IVR) System Market Overview
1.1 Product Overview and Scope of Interactive Voice Response (IVR) System
1.2 Interactive Voice Response (IVR) System Segment by Type
1.2.1 Global Interactive Voice Response (IVR) System Production Growth Rate Comparison by Type 2020 VS 2026
1.2.2 Equipment Installed on the Customer Premises
1.2.3 Equipment Installed in the PSTN (Public Switched Telephone Network)
1.2.4 Application Service Provider (ASP) / hosted IVR
1.3 Interactive Voice Response (IVR) System Segment by Application
1.3.1 Interactive Voice Response (IVR) System Consumption Comparison by Application: 2020 VS 2026
1.3.2 Bank and stock account balances and transfers
1.3.3 Surveys and polls
1.3.4 Office call routing
1.3.5 Call center forwarding
1.3.6 Simple order entry transactions
1.3.7 Selective information lookup (movie schedules, etc.)
1.4 Global Interactive Voice Response (IVR) System Market by Region
1.4.1 Global Interactive Voice Response (IVR) System Market Size Estimates and Forecasts by Region: 2020 VS 2026
1.4.2 North America Estimates and Forecasts (2015-2026)
1.4.3 Europe Estimates and Forecasts (2015-2026)
1.4.4 China Estimates and Forecasts (2015-2026)
1.4.5 Japan Estimates and Forecasts (2015-2026)
1.4.6 South Korea Estimates and Forecasts (2015-2026)
1.5 Global Interactive Voice Response (IVR) System Growth Prospects
1.5.1 Global Interactive Voice Response (IVR) System Revenue Estimates and Forecasts (2015-2026)
1.5.2 Global Interactive Voice Response (IVR) System Production Capacity Estimates and Forecasts (2015-2026)
1.5.3 Global Interactive Voice Response (IVR) System Production Estimates and Forecasts (2015-2026)
2 Market Competition by Manufacturers
2.1 Global Interactive Voice Response (IVR) System Production Capacity Market Share by Manufacturers (2015-2020)
2.2 Global Interactive Voice Response (IVR) System Revenue Share by Manufacturers (2015-2020)
2.3 Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
2.4 Global Interactive Voice Response (IVR) System Average Price by Manufacturers (2015-2020)
2.5 Manufacturers Interactive Voice Response (IVR) System Production Sites, Area Served, Product Types
2.6 Interactive Voice Response (IVR) System Market Competitive Situation and Trends
2.6.1 Interactive Voice Response (IVR) System Market Concentration Rate
2.6.2 Global Top 3 and Top 5 Players Market Share by Revenue
2.6.3 Mergers & Acquisitions, Expansion
3 Production Capacity by Region
3.1 Global Production Capacity of Interactive Voice Response (IVR) System Market Share by Regions (2015-2020)
3.2 Global Interactive Voice Response (IVR) System Revenue Market Share by Regions (2015-2020)
3.3 Global Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
3.4 North America Interactive Voice Response (IVR) System Production
3.4.1 North America Interactive Voice Response (IVR) System Production Growth Rate (2015-2020)
3.4.2 North America Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
3.5 Europe Interactive Voice Response (IVR) System Production
3.5.1 Europe Interactive Voice Response (IVR) System Production Growth Rate (2015-2020)
3.5.2 Europe Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
3.6 China Interactive Voice Response (IVR) System Production
3.6.1 China Interactive Voice Response (IVR) System Production Growth Rate (2015-2020)
3.6.2 China Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
3.7 Japan Interactive Voice Response (IVR) System Production
3.7.1 Japan Interactive Voice Response (IVR) System Production Growth Rate (2015-2020)
3.7.2 Japan Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
3.8 South Korea Interactive Voice Response (IVR) System Production
3.8.1 South Korea Interactive Voice Response (IVR) System Production Growth Rate (2015-2020)
3.8.2 South Korea Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
4 Global Interactive Voice Response (IVR) System Consumption by Regions
4.1 Global Interactive Voice Response (IVR) System Consumption by Regions
4.1.1 Global Interactive Voice Response (IVR) System Consumption by Region
4.1.2 Global Interactive Voice Response (IVR) System Consumption Market Share by Region
4.2 North America
4.2.1 North America Interactive Voice Response (IVR) System Consumption by Countries
4.2.2 U.S.
4.2.3 Canada
4.3 Europe
4.3.1 Europe Interactive Voice Response (IVR) System Consumption by Countries
4.3.2 Germany
4.3.3 France
4.3.4 U.K.
4.3.5 Italy
4.3.6 Russia
4.4 Asia Pacific
4.4.1 Asia Pacific Interactive Voice Response (IVR) System Consumption by Region
4.4.2 China
4.4.3 Japan
4.4.4 South Korea
4.4.5 Taiwan
4.4.6 Southeast Asia
4.4.7 India
4.4.8 Australia
4.5 Latin America
4.5.1 Latin America Interactive Voice Response (IVR) System Consumption by Countries
4.5.2 Mexico
4.5.3 Brazil
5 Production, Revenue, Price Trend by Type
5.1 Global Interactive Voice Response (IVR) System Production Market Share by Type (2015-2020)
5.2 Global Interactive Voice Response (IVR) System Revenue Market Share by Type (2015-2020)
5.3 Global Interactive Voice Response (IVR) System Price by Type (2015-2020)
5.4 Global Interactive Voice Response (IVR) System Market Share by Price Tier (2015-2020): Low-End, Mid-Range and High-End
6 Global Interactive Voice Response (IVR) System Market Analysis by Application
6.1 Global Interactive Voice Response (IVR) System Consumption Market Share by Application (2015-2020)
6.2 Global Interactive Voice Response (IVR) System Consumption Growth Rate by Application (2015-2020)
7 Company Profiles and Key Figures in Interactive Voice Response (IVR) System Business
7.1 IBM
7.1.1 IBM Interactive Voice Response (IVR) System Production Sites and Area Served
7.1.2 IBM Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.1.3 IBM Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.1.4 IBM Main Business and Markets Served
7.2 Aspect Software
7.2.1 Aspect Software Interactive Voice Response (IVR) System Production Sites and Area Served
7.2.2 Aspect Software Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.2.3 Aspect Software Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.2.4 Aspect Software Main Business and Markets Served
7.3 AT and T
7.3.1 AT and T Interactive Voice Response (IVR) System Production Sites and Area Served
7.3.2 AT and T Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.3.3 AT and T Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.3.4 AT and T Main Business and Markets Served
7.4 AVAYA.
7.4.1 AVAYA. Interactive Voice Response (IVR) System Production Sites and Area Served
7.4.2 AVAYA. Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.4.3 AVAYA. Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.4.4 AVAYA. Main Business and Markets Served
7.5 BCE
7.5.1 BCE Interactive Voice Response (IVR) System Production Sites and Area Served
7.5.2 BCE Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.5.3 BCE Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.5.4 BCE Main Business and Markets Served
7.6 Cisco Systems
7.6.1 Cisco Systems Interactive Voice Response (IVR) System Production Sites and Area Served
7.6.2 Cisco Systems Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.6.3 Cisco Systems Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.6.4 Cisco Systems Main Business and Markets Served
7.7 Convergys Corp
7.7.1 Convergys Corp Interactive Voice Response (IVR) System Production Sites and Area Served
7.7.2 Convergys Corp Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.7.3 Convergys Corp Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.7.4 Convergys Corp Main Business and Markets Served
7.8 Dialogic Corporation
7.8.1 Dialogic Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
7.8.2 Dialogic Corporation Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.8.3 Dialogic Corporation Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.8.4 Dialogic Corporation Main Business and Markets Served
7.9 Enghouse Systems Limited
7.9.1 Enghouse Systems Limited Interactive Voice Response (IVR) System Production Sites and Area Served
7.9.2 Enghouse Systems Limited Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.9.3 Enghouse Systems Limited Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.9.4 Enghouse Systems Limited Main Business and Markets Served
7.10 Syntellect
7.10.1 Syntellect Interactive Voice Response (IVR) System Production Sites and Area Served
7.10.2 Syntellect Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.10.3 Syntellect Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.10.4 Syntellect Main Business and Markets Served
7.11 Genesys Telecommunications Laboratories
7.11.1 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Production Sites and Area Served
7.11.2 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.11.3 Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.11.4 Genesys Telecommunications Laboratories Main Business and Markets Served
7.12 Healthcare Technology Systems (HTS)
7.12.1 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Production Sites and Area Served
7.12.2 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.12.3 Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.12.4 Healthcare Technology Systems (HTS) Main Business and Markets Served
7.13 Mitel Networks Corporation
7.13.1 Mitel Networks Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
7.13.2 Mitel Networks Corporation Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.13.3 Mitel Networks Corporation Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.13.4 Mitel Networks Corporation Main Business and Markets Served
7.14 Nuance Communications
7.14.1 Nuance Communications Interactive Voice Response (IVR) System Production Sites and Area Served
7.14.2 Nuance Communications Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.14.3 Nuance Communications Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.14.4 Nuance Communications Main Business and Markets Served
7.15 Philips Speech Processing
7.15.1 Philips Speech Processing Interactive Voice Response (IVR) System Production Sites and Area Served
7.15.2 Philips Speech Processing Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.15.3 Philips Speech Processing Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.15.4 Philips Speech Processing Main Business and Markets Served
7.16 Verizon Communications
7.16.1 Verizon Communications Interactive Voice Response (IVR) System Production Sites and Area Served
7.16.2 Verizon Communications Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.16.3 Verizon Communications Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.16.4 Verizon Communications Main Business and Markets Served
7.17 Voxeo Corporation
7.17.1 Voxeo Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
7.17.2 Voxeo Corporation Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.17.3 Voxeo Corporation Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.17.4 Voxeo Corporation Main Business and Markets Served
7.18 West Corporation
7.18.1 West Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
7.18.2 West Corporation Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.18.3 West Corporation Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.18.4 West Corporation Main Business and Markets Served
7.19 Holly Connects
7.19.1 Holly Connects Interactive Voice Response (IVR) System Production Sites and Area Served
7.19.2 Holly Connects Interactive Voice Response (IVR) System Product Introduction, Application and Specification
7.19.3 Holly Connects Interactive Voice Response (IVR) System Production Capacity, Revenue, Price and Gross Margin (2015-2020)
7.19.4 Holly Connects Main Business and Markets Served
8 Interactive Voice Response (IVR) System Manufacturing Cost Analysis
8.1 Interactive Voice Response (IVR) System Key Raw Materials Analysis
8.1.1 Key Raw Materials
8.1.2 Key Raw Materials Price Trend
8.1.3 Key Suppliers of Raw Materials
8.2 Proportion of Manufacturing Cost Structure
8.3 Manufacturing Process Analysis of Interactive Voice Response (IVR) System
8.4 Interactive Voice Response (IVR) System Industrial Chain Analysis
9 Marketing Channel, Distributors and Customers
9.1 Marketing Channel
9.2 Interactive Voice Response (IVR) System Distributors List
9.3 Interactive Voice Response (IVR) System Customers
10 Market Dynamics
10.1 Market Trends
10.2 Opportunities and Drivers
10.3 Challenges
10.4 Porter's Five Forces Analysis
11 Production and Supply Forecast
11.1 Global Forecasted Production of Interactive Voice Response (IVR) System (2021-2026)
11.2 Global Forecasted Revenue of Interactive Voice Response (IVR) System (2021-2026)
11.3 Global Forecasted Price of Interactive Voice Response (IVR) System (2021-2026)
11.4 Global Interactive Voice Response (IVR) System Production Forecast by Regions (2021-2026)
11.4.1 North America Interactive Voice Response (IVR) System Production, Revenue Forecast (2021-2026)
11.4.2 Europe Interactive Voice Response (IVR) System Production, Revenue Forecast (2021-2026)
11.4.3 China Interactive Voice Response (IVR) System Production, Revenue Forecast (2021-2026)
11.4.4 Japan Interactive Voice Response (IVR) System Production, Revenue Forecast (2021-2026)
11.4.5 South Korea Interactive Voice Response (IVR) System Production, Revenue Forecast (2021-2026)
12 Consumption and Demand Forecast
12.1 Global Forecasted and Consumption Demand Analysis of Interactive Voice Response (IVR) System
12.2 North America Forecasted Consumption of Interactive Voice Response (IVR) System by Country
12.3 Europe Market Forecasted Consumption of Interactive Voice Response (IVR) System by Country
12.4 Asia Pacific Market Forecasted Consumption of Interactive Voice Response (IVR) System by Regions
12.5 Latin America Forecasted Consumption of Interactive Voice Response (IVR) System
13 Forecast by Type and by Application (2021-2026)
13.1 Global Production, Revenue and Price Forecast by Type (2021-2026)
13.1.1 Global Forecasted Production of Interactive Voice Response (IVR) System by Type (2021-2026)
13.1.2 Global Forecasted Revenue of Interactive Voice Response (IVR) System by Type (2021-2026)
13.1.2 Global Forecasted Price of Interactive Voice Response (IVR) System by Type (2021-2026)
13.2 Global Forecasted Consumption of Interactive Voice Response (IVR) System by Application (2021-2026)
14 Research Finding and Conclusion
15 Methodology and Data Source
15.1 Methodology/Research Approach
15.1.1 Research Programs/Design
15.1.2 Market Size Estimation
15.1.3 Market Breakdown and Data Triangulation
15.2 Data Source
15.2.1 Secondary Sources
15.2.2 Primary Sources
15.3 Author List
15.4 Disclaimer
List of Tables
Table 1. Global Interactive Voice Response (IVR) System Production (K Units) Growth Rate Comparison by Type (2015-2026)
Table 2. Global Interactive Voice Response (IVR) System Market Size by Type (K Units) (US$ Million) (2020 VS 2026)
Table 3. Global Interactive Voice Response (IVR) System Consumption (K Units) Comparison by Application: 2020 VS 2026
Table 4. Global Interactive Voice Response (IVR) System Production (K Units) by Manufacturers
Table 5. Global Interactive Voice Response (IVR) System Production (K Units) by Manufacturers (2015-2020)
Table 6. Global Interactive Voice Response (IVR) System Production Share by Manufacturers (2015-2020)
Table 7. Global Interactive Voice Response (IVR) System Revenue (Million USD) by Manufacturers (2015-2020)
Table 8. Global Interactive Voice Response (IVR) System Revenue Share by Manufacturers (2015-2020)
Table 9. Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response (IVR) System as of 2019)
Table 10. Global Market Interactive Voice Response (IVR) System Average Price (USD/Unit) of Key Manufacturers (2015-2020)
Table 11. Manufacturers Interactive Voice Response (IVR) System Production Sites and Area Served
Table 12. Manufacturers Interactive Voice Response (IVR) System Product Types
Table 13. Global Interactive Voice Response (IVR) System Manufacturers Market Concentration Ratio (CR5 and HHI)
Table 14. Mergers & Acquisitions, Expansion
Table 15. Global Interactive Voice Response (IVR) System Capacity (K Units) by Region (2015-2020)
Table 16. Global Interactive Voice Response (IVR) System Production (K Units) by Region (2015-2020)
Table 17. Global Interactive Voice Response (IVR) System Revenue (Million US$) by Region (2015-2020)
Table 18. Global Interactive Voice Response (IVR) System Revenue Market Share by Region (2015-2020)
Table 19. Global Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 20. North America Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 21. Europe Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 22. China Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 23. Japan Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 24. South Korea Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 25. Global Interactive Voice Response (IVR) System Consumption (K Units) Market by Region (2015-2020)
Table 26. Global Interactive Voice Response (IVR) System Consumption Market Share by Region (2015-2020)
Table 27. North America Interactive Voice Response (IVR) System Consumption by Countries (2015-2020) (K Units)
Table 28. Europe Interactive Voice Response (IVR) System Consumption by Countries (2015-2020) (K Units)
Table 29. Asia Pacific Interactive Voice Response (IVR) System Consumption by Countries (2015-2020) (K Units)
Table 30. Latin America Interactive Voice Response (IVR) System Consumption by Countries (2015-2020) (K Units)
Table 31. Global Interactive Voice Response (IVR) System Production (K Units) by Type (2015-2020)
Table 32. Global Interactive Voice Response (IVR) System Production Share by Type (2015-2020)
Table 33. Global Interactive Voice Response (IVR) System Revenue (Million US$) by Type (2015-2020)
Table 34. Global Interactive Voice Response (IVR) System Revenue Share by Type (2015-2020)
Table 35. Global Interactive Voice Response (IVR) System Price (USD/Unit) by Type (2015-2020)
Table 36. Global Interactive Voice Response (IVR) System Consumption (K Units) by Application (2015-2020)
Table 37. Global Interactive Voice Response (IVR) System Consumption Market Share by Application (2015-2020)
Table 38. Global Interactive Voice Response (IVR) System Consumption Growth Rate by Application (2015-2020)
Table 39. IBM Interactive Voice Response (IVR) System Production Sites and Area Served
Table 40. IBM Production Sites and Area Served
Table 41. IBM Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 42. IBM Main Business and Markets Served
Table 43. Aspect Software Interactive Voice Response (IVR) System Production Sites and Area Served
Table 44. Aspect Software Production Sites and Area Served
Table 45. Aspect Software Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 46. Aspect Software Main Business and Markets Served
Table 47. AT and T Interactive Voice Response (IVR) System Production Sites and Area Served
Table 48. AT and T Production Sites and Area Served
Table 49. AT and T Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 50. AT and T Main Business and Markets Served
Table 51. AVAYA. Interactive Voice Response (IVR) System Production Sites and Area Served
Table 52. AVAYA. Production Sites and Area Served
Table 53. AVAYA. Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 54. AVAYA. Main Business and Markets Served
Table 55. BCE Interactive Voice Response (IVR) System Production Sites and Area Served
Table 56. BCE Production Sites and Area Served
Table 57. BCE Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 58. BCE Main Business and Markets Served
Table 59. Cisco Systems Interactive Voice Response (IVR) System Production Sites and Area Served
Table 60. Cisco Systems Production Sites and Area Served
Table 61. Cisco Systems Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 62. Cisco Systems Main Business and Markets Served
Table 63. Convergys Corp Interactive Voice Response (IVR) System Production Sites and Area Served
Table 64. Convergys Corp Production Sites and Area Served
Table 65. Convergys Corp Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 66. Convergys Corp Main Business and Markets Served
Table 67. Dialogic Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
Table 68. Dialogic Corporation Production Sites and Area Served
Table 69. Dialogic Corporation Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 70. Dialogic Corporation Main Business and Markets Served
Table 71. Enghouse Systems Limited Interactive Voice Response (IVR) System Production Sites and Area Served
Table 72. Enghouse Systems Limited Production Sites and Area Served
Table 73. Enghouse Systems Limited Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 74. Enghouse Systems Limited Main Business and Markets Served
Table 75. Syntellect Interactive Voice Response (IVR) System Production Sites and Area Served
Table 76. Syntellect Production Sites and Area Served
Table 77. Syntellect Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 78. Syntellect Main Business and Markets Served
Table 79. Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Production Sites and Area Served
Table 80. Genesys Telecommunications Laboratories Production Sites and Area Served
Table 81. Genesys Telecommunications Laboratories Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 82. Genesys Telecommunications Laboratories Main Business and Markets Served
Table 83. Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Production Sites and Area Served
Table 84. Healthcare Technology Systems (HTS) Production Sites and Area Served
Table 85. Healthcare Technology Systems (HTS) Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 86. Healthcare Technology Systems (HTS) Main Business and Markets Served
Table 87. Mitel Networks Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
Table 88. Mitel Networks Corporation Production Sites and Area Served
Table 89. Mitel Networks Corporation Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 90. Mitel Networks Corporation Main Business and Markets Served
Table 91. Nuance Communications Interactive Voice Response (IVR) System Production Sites and Area Served
Table 92. Nuance Communications Production Sites and Area Served
Table 93. Nuance Communications Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 94. Nuance Communications Main Business and Markets Served
Table 95. Philips Speech Processing Interactive Voice Response (IVR) System Production Sites and Area Served
Table 96. Philips Speech Processing Production Sites and Area Served
Table 97. Philips Speech Processing Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 98. Philips Speech Processing Main Business and Markets Served
Table 99. Verizon Communications Interactive Voice Response (IVR) System Production Sites and Area Served
Table 100. Verizon Communications Production Sites and Area Served
Table 101. Verizon Communications Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 102. Verizon Communications Main Business and Markets Served
Table 103. Voxeo Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
Table 104. Voxeo Corporation Production Sites and Area Served
Table 105. Voxeo Corporation Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 106. Voxeo Corporation Main Business and Markets Served
Table 107. West Corporation Interactive Voice Response (IVR) System Production Sites and Area Served
Table 108. West Corporation Production Sites and Area Served
Table 109. West Corporation Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 110. West Corporation Main Business and Markets Served
Table 111. Holly Connects Interactive Voice Response (IVR) System Production Sites and Area Served
Table 112. Holly Connects Production Sites and Area Served
Table 113. Holly Connects Interactive Voice Response (IVR) System Production Capacity (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2015-2020)
Table 114. Holly Connects Main Business and Markets Served
Table 115. Production Base and Market Concentration Rate of Raw Material
Table 116. Key Suppliers of Raw Materials
Table 117. Interactive Voice Response (IVR) System Distributors List
Table 118. Interactive Voice Response (IVR) System Customers List
Table 119. Market Key Trends
Table 120. Key Opportunities and Drivers: Impact Analysis (2021-2026)
Table 121. Key Challenges
Table 122. Global Interactive Voice Response (IVR) System Production (K Units) Forecast by Region (2021-2026)
Table 123. North America Interactive Voice Response (IVR) System Consumption Forecast 2021-2026 (K Units) by Country
Table 124. Europe Interactive Voice Response (IVR) System Consumption Forecast 2021-2026 (K Units) by Country
Table 125. Asia Pacific Interactive Voice Response (IVR) System Consumption Forecast 2021-2026 (K Units) by Regions
Table 126. Latin America Interactive Voice Response (IVR) System Consumption Forecast 2021-2026 (K Units) by Country
Table 127. Global Interactive Voice Response (IVR) System Consumption (K Units) Forecast by Regions (2021-2026)
Table 128. Global Interactive Voice Response (IVR) System Production (K Units) Forecast by Type (2021-2026)
Table 129. Global Interactive Voice Response (IVR) System Revenue (Million US$) Forecast by Type (2021-2026)
Table 130. Global Interactive Voice Response (IVR) System Price (USD/Unit) Forecast by Type (2021-2026)
Table 131. Global Interactive Voice Response (IVR) System Consumption (K Units) Forecast by Application (2021-2026)
Table 132. Research Programs/Design for This Report
Table 133. Key Data Information from Secondary Sources
Table 134. Key Data Information from Primary Sources
List of Figures
Figure 1. Picture of Interactive Voice Response (IVR) System
Figure 2. Global Interactive Voice Response (IVR) System Production Market Share by Type: 2020 VS 2026
Figure 3. Equipment Installed on the Customer Premises Product Picture
Figure 4. Equipment Installed in the PSTN (Public Switched Telephone Network) Product Picture
Figure 5. Application Service Provider (ASP) / hosted IVR Product Picture
Figure 6. Global Interactive Voice Response (IVR) System Consumption Market Share by Application: 2020 VS 2026
Figure 7. Bank and stock account balances and transfers
Figure 8. Surveys and polls
Figure 9. Office call routing
Figure 10. Call center forwarding
Figure 11. Simple order entry transactions
Figure 12. Selective information lookup (movie schedules, etc.)
Figure 13. North America Interactive Voice Response (IVR) System Revenue (Million US$) and Growth Rate (2015-2026)
Figure 14. Europe Interactive Voice Response (IVR) System Revenue (Million US$) and Growth Rate (2015-2026)
Figure 15. China Interactive Voice Response (IVR) System Revenue (Million US$) and Growth Rate (2015-2026)
Figure 16. Japan Interactive Voice Response (IVR) System Revenue (Million US$) and Growth Rate (2015-2026)
Figure 17. South Korea Interactive Voice Response (IVR) System Revenue (Million US$) and Growth Rate (2015-2026)
Figure 18. Global Interactive Voice Response (IVR) System Revenue (Million US$) (2015-2026)
Figure 19. Global Interactive Voice Response (IVR) System Production Capacity (K Units) (2015-2026)
Figure 20. Interactive Voice Response (IVR) System Production Share by Manufacturers in 2019
Figure 21. Global Interactive Voice Response (IVR) System Revenue Share by Manufacturers in 2019
Figure 22. Interactive Voice Response (IVR) System Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019
Figure 23. Global Market Interactive Voice Response (IVR) System Average Price (USD/Unit) of Key Manufacturers in 2019
Figure 24. The Global 5 and 10 Largest Players: Market Share
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