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Hosted PBX Market by Solution, Service (Virtual Deployment & Setup, Virtual Assistance & Support, Online Charging Services, Emergency Call Routing Services, Protocol Management Services), Organization Size, Vertical, and Region - Global Forecast to 2023

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Date: 05-Apr-2018
No. of pages: 151
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“The hosted PBX market is expected to grow at a Compound Annual Growth Rate (CAGR) of 14.9%”

The global hosted PBX market size is expected to grow from USD 4.73 billion in 2018 to USD 9.50billion by 2023, at a CAGR of 14.9% during the forecast period. The hosted PBX market is gaining traction due to the rising need of enterprise mobility and rising adoption of the cloud and unified communications. Furthermore, low CAPEX and TCO, and the necessity to upgrade from traditional PBX to cloud-based PBX are driving the market. However, security and privacy concerns are restraining the hosted PBX market growth.

“Healthcare vertical is expected to grow at the highest CAGR during the forecast period”

The healthcare vertical is leading in the adoption of hosted PBX solution and associated services, as these solutions and services provide reliable communication in providing care to patients. Hosted PBX solutions offer features and functionalities, such as instant messaging and real-time communications, to enable practitioners to stay connected in the high-paced complex healthcare environment. Cloud-based telecommunications, in the form of hosted PBX services and VoIP telephony, enable medical professionals to have access to their patients and centers of operations from heterogeneous locations, at any time of the day. Hosted PBX extends real-time and cost-effective communication functionality to not only doctors and nursing staff, but also to the group involved in paramedical and emergency response services, such as ambulance crews and firefighters. In the healthcare vertical, communication and collaboration among staff members is critical to provide immediate care, which is also a factor driving the adoption of hosted PBX and UCaaS (including features, such as IP telephony, real-time location system, and dual-mode phones) in this vertical.

“North America is expected to hold the largest market size, and Asia Pacific (APAC)is projected to grow at the highest rate during the forecast period”

North America is expected to hold the largest market size in the hosted PBX market during the forecast period. The region is witnessing the emergence of trending technologies, such as cloud, IoT, mobility, and unified communications, which drives the critical need for reliable connectivity and communication.

APAC is expected to witness significant growth and is projected to be the fastest-growing region in the global hosted PBX market. The region has witnessed advanced and dynamic adoption of new technologies and has been a lucrative market for hosted PBX solutions and associated services. In APAC, the demand for UC and video conferencing is growing, and hence, companies are looking for advanced UC components and delivery platforms Furthermore, rising need of enterprise mobility and necessity to upgrade from traditional PBX to cloud-based PBX is driving the need for reliable hosted PBX solution and associated services beyond traditional boundaries, thereby boosting the overall growth of hosted PBX market during the forecast period.

In the process of determining and verifying the market size of several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up of the profiles of primary participants is as follows:


  • By Company: Tier 1 – 30 %, Tier 2 – 40%, and Tier 3 – 30%

  • By Designation: C-Level – 72%, Director Level – 14%, and Others – 14%

  • By Region: North America – 57%, Europe – 14%, APAC and ROW – 29%


The hosted PBX market includes major vendors, such as Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast Business (US), MegaPath (US), Century Link (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US).

Research Coverage:

The report includes an in-depth competitive analysis of the key players in the hosted PBX market along with their company profiles, recent developments, and key market strategies.The report segments the hosted PBX market by component (solution and service),organization size, vertical, and region.

Reasons to Buy the Report:

The hosted PBX market has been segmented on the basis of component (solution and service), organization size, vertical, and region.

The report will help market leaders/new entrants in the hosted PBX market in the following ways:


  • The overall hosted PBX market revenue stream has been derived considering the revenue generated by vendors offering dedicated hosted PBX solution and associated services. The report provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split into regions.

  • The report helps the stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

  • The report will help the stakeholders to understand the competitors and gain more insights to better their market position. The competitive landscape section includes the competitor ecosystem, new product developments, partnerships, and mergers and acquisitions.

Hosted PBX Market by Solution, Service (Virtual Deployment & Setup, Virtual Assistance & Support, Online Charging Services, Emergency Call Routing Services, Protocol Management Services), Organization Size, Vertical, and Region - Global Forecast to 2023

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Hosted PBX Market
4.2 Market By Vertical and Region, 2018
4.3 Market Investment Scenario, 2018–2023
4.4 Market By Organization Size, 2018
4.5 Market By Region, 2018 vs 2023

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Rising Need for Enterprise Mobility
5.2.1.2 Low Capex and TCO
5.2.1.3 Rising Adoption of the Cloud and UC
5.2.1.4 Necessity to Upgrade From Traditional PBX to Cloud-Based PBX
5.2.2 Restraints
5.2.2.1 Security and Privacy Concerns
5.2.3 Opportunities
5.2.3.1 Rising Adoption of the Telco Cloud
5.2.3.2 Advent of Webrtc
5.2.3.3 Growing Trend of Network Convergence and UC Applications
5.2.4 Challenges
5.2.4.1 Growing Concerns About QOS
5.3 Hosted PBX: Features
5.3.1 Intelligent Call Routing
5.3.2 Automatic Call Distribution Queuing Management
5.3.3 Fax-On-Demand
5.4 Hosted PBX: Related Components
5.4.1 Softswitch
5.4.2 Softphone

6 Hosted PBX Market, By Component
6.1 Introduction
6.2 Solution
6.3 Services

7 Hosted PBX Market, By Service
7.1 Introduction
7.2 Virtual Deployment and Setup
7.3 Network Traffic Management
7.4 Virtual Assistance and Support
7.5 Configuration and Change Management
7.6 Bandwidth Management and Optimization
7.7 Online Charging Services
7.8 Emergency Call Routing Services
7.9 Compliance Management Services
7.10 Protocol Management Services

8 Hosted PBX Market, By Organization Size
8.1 Introduction
8.2 Small and Medium-Sized Enterprises
8.3 Large Enterprises

9 Hosted PBX Market, By Vertical
9.1 Introduction
9.2 Information Technology
9.3 Banking, Financial Services, and Insurance
9.4 Healthcare
9.5 Manufacturing
9.6 Retail
9.7 Government and Public Sector
9.8 Education
9.9 Others

10 Hosted PBX Market, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Market Ranking
11.3 Competitive Scenario
11.3.1 New Product Launches
11.3.2 Mergers and Acquisitions
11.3.3 Partnerships, Agreements, and Collaborations

12 Company Profiles
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View)*
12.1 AT&T
12.2 BT Group
12.3 Cisco Systems
12.4 8x8
12.5 Avaya
12.6 Megapath
12.7 Centurylink
12.8 Polycom
12.9 Mitel Networks
12.1 Ringcentral
12.11 Comcast Business
12.12 XO Communications
12.13 Ozonetel
12.14 Nexge Technologies
12.15 Bullseye Telecom
12.16 TPX Communications
12.17 Telesystem
12.18 Oneconnect
12.19 Interglobe Communications
12.20 3CS
12.21 Star2star Communications
12.22 Nextiva
12.23 Novolink Communications
12.24 Datavo
12.25 Digium

*Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Industry Experts
13.2 Discussion Guide
13.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.4 Introducing RT: Real-Time Market Intelligence
13.5 Available Customizations
13.6 Related Reports
13.7 Author Details

List of Tables

Table 1 Hosted PBX Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Market Size, By Component, 2016–2023 (USD Million)
Table 3 Solution: Market Size, By Region, 2016–2023 (USD Million)
Table 4 Services: BX Market Size, By Region, 2016–2023 (USD Million)
Table 5 Hosted PBX Market Size, By Service, 2016–2023 (USD Million)
Table 6 Virtual Deployment and Setup: Market Size, By Region, 2016–2023 (USD Million)
Table 7 Network Traffic Management: Market Size, By Region, 2016–2023 (USD Million)
Table 8 Virtual Assistance and Support: Market Size, By Region, 2016–2023 (USD Million)
Table 9 Configuration and Change Management: Market Size, By Region, 2016–2023 (USD Million)
Table 10 Bandwidth Management and Optimization: Market Size, By Region, 2016–2023 (USD Million)
Table 11 Online Charging Services: Market Size, By Region, 2016–2023 (USD Million)
Table 12 Emergency Call Routing Services: Market Size, By Region, 2016–2023 (USD Million)
Table 13 Compliance Management Services: Market Size, By Region, 2016–2023 (USD Million)
Table 14 Protocol Management Services: Market Size, By Region, 2016–2023 (USD Million)
Table 15 Hosted PBX Market Size, By Organization Size, 2016–2023 (USD Million)
Table 16 Small and Medium-Sized Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 17 Large Enterprises: Market Size, By Region, 2016–2023 (USD Million)
Table 18 Market Size, By Vertical, 2016–2023 (USD Million)
Table 19 Information Technology: Market Size, By Region, 2016–2023 (USD Million)
Table 20 Banking, Financial Services, and Insurance: Market Size, By Region, 2016–2023 (USD Million)
Table 21 Healthcare: Market Size, By Region, 2016–2023 (USD Million)
Table 22 Manufacturing: Market Size, By Region, 2016–2023 (USD Million)
Table 23 Retail: Market Size, By Region, 2016–2023 (USD Million)
Table 24 Government and Public Sector: Market Size, By Region, 2016–2023 (USD Million)
Table 25 Education: Market Size, By Region, 2016–2023 (USD Million)
Table 26 Others: Market Size, By Region, 2016–2023 (USD Million)
Table 27 Hosted PBX Market Size, By Region, 2016–2023 (USD Million)
Table 28 North America: Market Size, By Component, 2016–2023 (USD Million)
Table 29 North America: Market Size, By Service, 2016–2023 (USD Million)
Table 30 North America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 31 North America: Market Size, By Vertical, 2016–2023 (USD Million)
Table 32 North America: Market Size, By Country, 2016–2023 (USD Million)
Table 33 United States: Market Size, By Component, 2016–2023 (USD Million)
Table 34 United States: Market Size, By Service, 2016–2023 (USD Million)
Table 35 United States: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 36 United States: Market Size, By Vertical, 2016–2023 (USD Million)
Table 37 Canada: Hosted PBX Market Size, By Component, 2016–2023 (USD Million)
Table 38 Canada: Market Size, By Service, 2016–2023 (USD Million)
Table 39 Canada: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 40 Canada: Market Size, By Vertical, 2016–2023 (USD Million)
Table 41 Europe: Market Size, By Component, 2016–2023 (USD Million)
Table 42 Europe: Market Size, By Service, 2016–2023 (USD Million)
Table 43 Europe: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 44 Europe: Market Size, By Vertical, 2016–2023 (USD Million)
Table 45 Europe: Market Size, By Country, 2016–2023 (USD Million)
Table 46 Asia Pacific: Hosted PBX Market Size, By Component, 2016–2023 (USD Million)
Table 47 Asia Pacific: Market Size, By Service, 2016–2023 (USD Million)
Table 48 Asia Pacific: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 49 Asia Pacific: Market Size, By Vertical, 2016–2023 (USD Million)
Table 50 Asia Pacific: Market Size, By Country, 2016–2023 (USD Million)
Table 51 Middle East and Africa: Market Size, By Component, 2016–2023 (USD Million)
Table 52 Middle East and Africa: Market Size, By Service, 2016–2023 (USD Million)
Table 53 Middle East and Africa: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 54 Middle East and Africa: Market Size, By Vertical, 2016–2023 (USD Million)
Table 55 Middle East and Africa: Market Size, By Country, 2016–2023 (USD Million)
Table 56 Latin America: Hosted PBX Market Size, By Component, 2016–2023 (USD Million)
Table 57 Latin America: Market Size, By Service, 2016–2023 (USD Million)
Table 58 Latin America: Market Size, By Organization Size, 2016–2023 (USD Million)
Table 59 Latin America: Market Size, By Vertical, 2015–2022 (USD Million)
Table 60 Latin America: Market Size, By Country, 2016–2023 (USD Million)
Table 61 Market Ranking for the Hosted PBX Market, 2018
Table 62 New Product Launches, 2015–2017
Table 63 Mergers and Acquisitions, 2017–2018
Table 64 Partnerships, Agreements, and Collaborations, 2015–2017

List of Figures

Figure 1 Hosted PBX Market: Market Segmentation
Figure 2 Market: Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Hosted PBX Market: Assumptions
Figure 8 Market Top 3 Segments, 2018
Figure 9 Market By Component, 2018
Figure 10 Necessity to Upgrade From Traditional PBX to Cloud-Based PBX and Rising Adoption of Cloud and Unified Communications is Expected to Drive the Hosted PBX Market Growth
Figure 11 Information Technology Vertical and North American Region are Estimated to Have the Largest Market Shares in 2018
Figure 12 Asia Pacific is Expected to Emerge as the Best Market for Investment in the Next 5 Years
Figure 13 Large Enterprises Segment is Estimated to Have the Larger Market Share in 2018
Figure 14 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 15 Hosted PBX Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Solution Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 17 North America is Expected to Have the Largest Market Size in the Services Segment During the Forecast Period
Figure 18 Virtual Deployment and Setup Segment is Expected to Have the Largest Market Size During the Forecast Period
Figure 19 North America is Expected to Have the Largest Market Size in the Virtual Deployment and Setup Segment During the Forecast Period
Figure 20 Asia Pacific is Expected to Grow at the Highest CAGR in the Protocol Management Services Segment During the Forecast Period
Figure 21 Large Enterprises Segment is Expected to Have the Larger Market Size During the Forecast Period
Figure 22 North America is Expected to Have the Largest Market Size in the Large Enterprises Segment During the Forecast Period
Figure 23 Information Technology Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 24 North America is Expected to Have the Largest Market Size in the Information Technology Vertical During the Forecast Period
Figure 25 Asia Pacific is Expected to Grow at the Highest CAGR in the Healthcare Vertical During the Forecast Period
Figure 26 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 27 Asia Pacific is Expected to Be an Attractive Destination in the Hosted PBX Market During the Forecast Period
Figure 28 North America: Market Snapshot
Figure 29 Solution Segment is Expected to Have the Larger Market Size in North America During the Forecast Period
Figure 30 Asia Pacific: Market Snapshot
Figure 31 Virtual Deployment and Setup Segment is Expected to Grow Two-Fold in Asia Pacific During the Forecast Period
Figure 32 Key Developments By the Leading Players in the Hosted PBX Market for 2015–2018
Figure 33 AT&T: Company Snapshot
Figure 34 AT&T: SWOT Analysis
Figure 35 BT Group: Company Snapshot
Figure 36 BT Group: SWOT Analysis
Figure 37 Cisco Systems: Company Snapshot
Figure 38 Cisco Systems: SWOT Analysis
Figure 39 8x8: Company Snapshot
Figure 40 8x8: SWOT Analysis
Figure 41 Avaya: Company Snapshot
Figure 42 Avaya: SWOT Analysis
Figure 43 Centurylink: Company Snapshot
Figure 44 Mitel Networks: Company Snapshot
Figure 45 Ringcentral: Company Snapshot
Figure 46 Comcast Business: Company Snapshot

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