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Global Technical Support Outsourcing Market Research Report 2023

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Date: 07-Feb-2023
No. of pages: 88
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Technical support outsourcing provides technical support services across various ‘business to business' and ‘business to customer' segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.

Highlights

The global Technical Support Outsourcing market was valued at US$ 47360 million in 2022 and is anticipated to reach US$ 64370 million by 2029, witnessing a CAGR of 5.3% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

The key factor challenging technical support outsourcing services is the loss of quality control on company's technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.

Report Scope

This report aims to provide a comprehensive presentation of the global market for Technical Support Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Technical Support Outsourcing.

The Technical Support Outsourcing market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global Technical Support Outsourcing market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Technical Support Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

By Company

- Accenture

- Collabera

- Genpact

- HCL Technologies

- Infosys

Segment by Type

- Pre-Sales Support Service

- Post-Sale Support Service

- Managed Technical Support Service

- Enterprise Technical Helpdesk Services

Segment by Application

- Information Technology

- Finance

- Human Capital

- Production & Manufacturing

- Telecommunication

- Automotive

- Energy & Utilities

- Education

- Media & Entertainment

By Region

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Nordic Countries

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

Core Chapters

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

Chapter 3: Detailed analysis of Technical Support Outsourcing companies' competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 12: The main points and conclusions of the report.

Global Technical Support Outsourcing Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Technical Support Outsourcing Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Pre-Sales Support Service
1.2.3 Post-Sale Support Service
1.2.4 Managed Technical Support Service
1.2.5 Enterprise Technical Helpdesk Services
1.3 Market by Application
1.3.1 Global Technical Support Outsourcing Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Information Technology
1.3.3 Finance
1.3.4 Human Capital
1.3.5 Production & Manufacturing
1.3.6 Telecommunication
1.3.7 Automotive
1.3.8 Energy & Utilities
1.3.9 Education
1.3.10 Media & Entertainment
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Technical Support Outsourcing Market Perspective (2018-2029)
2.2 Technical Support Outsourcing Growth Trends by Region
2.2.1 Global Technical Support Outsourcing Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Technical Support Outsourcing Historic Market Size by Region (2018-2023)
2.2.3 Technical Support Outsourcing Forecasted Market Size by Region (2024-2029)
2.3 Technical Support Outsourcing Market Dynamics
2.3.1 Technical Support Outsourcing Industry Trends
2.3.2 Technical Support Outsourcing Market Drivers
2.3.3 Technical Support Outsourcing Market Challenges
2.3.4 Technical Support Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Technical Support Outsourcing Players by Revenue
3.1.1 Global Top Technical Support Outsourcing Players by Revenue (2018-2023)
3.1.2 Global Technical Support Outsourcing Revenue Market Share by Players (2018-2023)
3.2 Global Technical Support Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Technical Support Outsourcing Revenue
3.4 Global Technical Support Outsourcing Market Concentration Ratio
3.4.1 Global Technical Support Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Technical Support Outsourcing Revenue in 2022
3.5 Technical Support Outsourcing Key Players Head office and Area Served
3.6 Key Players Technical Support Outsourcing Product Solution and Service
3.7 Date of Enter into Technical Support Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Technical Support Outsourcing Breakdown Data by Type
4.1 Global Technical Support Outsourcing Historic Market Size by Type (2018-2023)
4.2 Global Technical Support Outsourcing Forecasted Market Size by Type (2024-2029)
5 Technical Support Outsourcing Breakdown Data by Application
5.1 Global Technical Support Outsourcing Historic Market Size by Application (2018-2023)
5.2 Global Technical Support Outsourcing Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Technical Support Outsourcing Market Size (2018-2029)
6.2 North America Technical Support Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Technical Support Outsourcing Market Size by Country (2018-2023)
6.4 North America Technical Support Outsourcing Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Technical Support Outsourcing Market Size (2018-2029)
7.2 Europe Technical Support Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Technical Support Outsourcing Market Size by Country (2018-2023)
7.4 Europe Technical Support Outsourcing Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Technical Support Outsourcing Market Size (2018-2029)
8.2 Asia-Pacific Technical Support Outsourcing Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Technical Support Outsourcing Market Size by Region (2018-2023)
8.4 Asia-Pacific Technical Support Outsourcing Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Technical Support Outsourcing Market Size (2018-2029)
9.2 Latin America Technical Support Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Technical Support Outsourcing Market Size by Country (2018-2023)
9.4 Latin America Technical Support Outsourcing Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Technical Support Outsourcing Market Size (2018-2029)
10.2 Middle East & Africa Technical Support Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Technical Support Outsourcing Market Size by Country (2018-2023)
10.4 Middle East & Africa Technical Support Outsourcing Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Detail
11.1.2 Accenture Business Overview
11.1.3 Accenture Technical Support Outsourcing Introduction
11.1.4 Accenture Revenue in Technical Support Outsourcing Business (2018-2023)
11.1.5 Accenture Recent Development
11.2 Collabera
11.2.1 Collabera Company Detail
11.2.2 Collabera Business Overview
11.2.3 Collabera Technical Support Outsourcing Introduction
11.2.4 Collabera Revenue in Technical Support Outsourcing Business (2018-2023)
11.2.5 Collabera Recent Development
11.3 Genpact
11.3.1 Genpact Company Detail
11.3.2 Genpact Business Overview
11.3.3 Genpact Technical Support Outsourcing Introduction
11.3.4 Genpact Revenue in Technical Support Outsourcing Business (2018-2023)
11.3.5 Genpact Recent Development
11.4 HCL Technologies
11.4.1 HCL Technologies Company Detail
11.4.2 HCL Technologies Business Overview
11.4.3 HCL Technologies Technical Support Outsourcing Introduction
11.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2018-2023)
11.4.5 HCL Technologies Recent Development
11.5 Infosys
11.5.1 Infosys Company Detail
11.5.2 Infosys Business Overview
11.5.3 Infosys Technical Support Outsourcing Introduction
11.5.4 Infosys Revenue in Technical Support Outsourcing Business (2018-2023)
11.5.5 Infosys Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Technical Support Outsourcing Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Pre-Sales Support Service
Table 3. Key Players of Post-Sale Support Service
Table 4. Key Players of Managed Technical Support Service
Table 5. Key Players of Enterprise Technical Helpdesk Services
Table 6. Global Technical Support Outsourcing Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 7. Global Technical Support Outsourcing Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 8. Global Technical Support Outsourcing Market Size by Region (2018-2023) & (US$ Million)
Table 9. Global Technical Support Outsourcing Market Share by Region (2018-2023)
Table 10. Global Technical Support Outsourcing Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 11. Global Technical Support Outsourcing Market Share by Region (2024-2029)
Table 12. Technical Support Outsourcing Market Trends
Table 13. Technical Support Outsourcing Market Drivers
Table 14. Technical Support Outsourcing Market Challenges
Table 15. Technical Support Outsourcing Market Restraints
Table 16. Global Technical Support Outsourcing Revenue by Players (2018-2023) & (US$ Million)
Table 17. Global Technical Support Outsourcing Market Share by Players (2018-2023)
Table 18. Global Top Technical Support Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Technical Support Outsourcing as of 2022)
Table 19. Ranking of Global Top Technical Support Outsourcing Companies by Revenue (US$ Million) in 2022
Table 20. Global 5 Largest Players Market Share by Technical Support Outsourcing Revenue (CR5 and HHI) & (2018-2023)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Technical Support Outsourcing Product Solution and Service
Table 23. Date of Enter into Technical Support Outsourcing Market
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Technical Support Outsourcing Market Size by Type (2018-2023) & (US$ Million)
Table 26. Global Technical Support Outsourcing Revenue Market Share by Type (2018-2023)
Table 27. Global Technical Support Outsourcing Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 28. Global Technical Support Outsourcing Revenue Market Share by Type (2024-2029)
Table 29. Global Technical Support Outsourcing Market Size by Application (2018-2023) & (US$ Million)
Table 30. Global Technical Support Outsourcing Revenue Market Share by Application (2018-2023)
Table 31. Global Technical Support Outsourcing Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 32. Global Technical Support Outsourcing Revenue Market Share by Application (2024-2029)
Table 33. North America Technical Support Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 34. North America Technical Support Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 35. North America Technical Support Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 36. Europe Technical Support Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 37. Europe Technical Support Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 38. Europe Technical Support Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 39. Asia-Pacific Technical Support Outsourcing Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 40. Asia-Pacific Technical Support Outsourcing Market Size by Region (2018-2023) & (US$ Million)
Table 41. Asia-Pacific Technical Support Outsourcing Market Size by Region (2024-2029) & (US$ Million)
Table 42. Latin America Technical Support Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 43. Latin America Technical Support Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 44. Latin America Technical Support Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 45. Middle East & Africa Technical Support Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 46. Middle East & Africa Technical Support Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 47. Middle East & Africa Technical Support Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 48. Accenture Company Detail
Table 49. Accenture Business Overview
Table 50. Accenture Technical Support Outsourcing Product
Table 51. Accenture Revenue in Technical Support Outsourcing Business (2018-2023) & (US$ Million)
Table 52. Accenture Recent Development
Table 53. Collabera Company Detail
Table 54. Collabera Business Overview
Table 55. Collabera Technical Support Outsourcing Product
Table 56. Collabera Revenue in Technical Support Outsourcing Business (2018-2023) & (US$ Million)
Table 57. Collabera Recent Development
Table 58. Genpact Company Detail
Table 59. Genpact Business Overview
Table 60. Genpact Technical Support Outsourcing Product
Table 61. Genpact Revenue in Technical Support Outsourcing Business (2018-2023) & (US$ Million)
Table 62. Genpact Recent Development
Table 63. HCL Technologies Company Detail
Table 64. HCL Technologies Business Overview
Table 65. HCL Technologies Technical Support Outsourcing Product
Table 66. HCL Technologies Revenue in Technical Support Outsourcing Business (2018-2023) & (US$ Million)
Table 67. HCL Technologies Recent Development
Table 68. Infosys Company Detail
Table 69. Infosys Business Overview
Table 70. Infosys Technical Support Outsourcing Product
Table 71. Infosys Revenue in Technical Support Outsourcing Business (2018-2023) & (US$ Million)
Table 72. Infosys Recent Development
Table 73. Research Programs/Design for This Report
Table 74. Key Data Information from Secondary Sources
Table 75. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Technical Support Outsourcing Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Technical Support Outsourcing Market Share by Type: 2022 VS 2029
Figure 3. Pre-Sales Support Service Features
Figure 4. Post-Sale Support Service Features
Figure 5. Managed Technical Support Service Features
Figure 6. Enterprise Technical Helpdesk Services Features
Figure 7. Global Technical Support Outsourcing Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 8. Global Technical Support Outsourcing Market Share by Application: 2022 VS 2029
Figure 9. Information Technology Case Studies
Figure 10. Finance Case Studies
Figure 11. Human Capital Case Studies
Figure 12. Production & Manufacturing Case Studies
Figure 13. Telecommunication Case Studies
Figure 14. Automotive Case Studies
Figure 15. Energy & Utilities Case Studies
Figure 16. Education Case Studies
Figure 17. Media & Entertainment Case Studies
Figure 18. Technical Support Outsourcing Report Years Considered
Figure 19. Global Technical Support Outsourcing Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 20. Global Technical Support Outsourcing Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 21. Global Technical Support Outsourcing Market Share by Region: 2022 VS 2029
Figure 22. Global Technical Support Outsourcing Market Share by Players in 2022
Figure 23. Global Top Technical Support Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Technical Support Outsourcing as of 2022)
Figure 24. The Top 10 and 5 Players Market Share by Technical Support Outsourcing Revenue in 2022
Figure 25. North America Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. North America Technical Support Outsourcing Market Share by Country (2018-2029)
Figure 27. United States Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Canada Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Europe Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Europe Technical Support Outsourcing Market Share by Country (2018-2029)
Figure 31. Germany Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. France Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. U.K. Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Italy Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Russia Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Nordic Countries Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Asia-Pacific Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Asia-Pacific Technical Support Outsourcing Market Share by Region (2018-2029)
Figure 39. China Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Japan Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. South Korea Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Southeast Asia Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. India Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Australia Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. Latin America Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Latin America Technical Support Outsourcing Market Share by Country (2018-2029)
Figure 47. Mexico Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 48. Brazil Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 49. Middle East & Africa Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 50. Middle East & Africa Technical Support Outsourcing Market Share by Country (2018-2029)
Figure 51. Turkey Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 52. Saudi Arabia Technical Support Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 53. Accenture Revenue Growth Rate in Technical Support Outsourcing Business (2018-2023)
Figure 54. Collabera Revenue Growth Rate in Technical Support Outsourcing Business (2018-2023)
Figure 55. Genpact Revenue Growth Rate in Technical Support Outsourcing Business (2018-2023)
Figure 56. HCL Technologies Revenue Growth Rate in Technical Support Outsourcing Business (2018-2023)
Figure 57. Infosys Revenue Growth Rate in Technical Support Outsourcing Business (2018-2023)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed
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