Global Social Customer Relationship Management (CRM) Software Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

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Date: 05-Oct-2022
No. of pages: 106
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Report Scope

This latest report researches the industry structure, revenue and gross margin. Major players' headquarters, market shares, industry ranking and profiles are presented. The primary and secondary research is done in order to access up-to-date government regulations, market information and industry data. Data were collected from the Social Customer Relationship Management (CRM) Software companies, distributors, end users, industry associations, governments' industry bureaus, industry publications, industry experts, third party database, and our in-house databases.

This report also includes a discussion of the major players across each regional Social Customer Relationship Management (CRM) Software market. Further, it explains the major drivers and regional dynamics of the global Social Customer Relationship Management (CRM) Software market and current trends within the industry.

Key Companies Covered

In this section of the report, the researchers have done a comprehensive analysis of the prominent players operating and the strategies they are focusing on to combat the intense competition. Company profiles and market share analysis of the prominent players are also provided in this section. Additionally, the specialists have done an all-encompassing analysis of each player. They have also provided reliable revenue, market share and rank data of the companies for the period 2017-2022. With the assistance of this report, key players, stakeholders, and other participants will be able to stay abreast of the recent and upcoming developments in the business, further enabling them to make efficient choices. Mentioned below are the prime players taken into account in this research report:

- Salesforce.com

- SAP AG

- Oracle

- Microsoft Dynamics CRM

- Jive Software

- Lithium Technologies

- Visible Technologies

- Artesian Solutions

- Bazaarvoice

- QuestBack

- Attensity Group

- Leaf Group

- Kana Software

Market Segments

This report has explored the key segments: by Type and by Application. The lucrativeness and growth potential have been looked into by the industry experts in this report. This report also provides revenue forecast data by type and by application segments based on value for the period 2017-2028.

Social Customer Relationship Management (CRM) Software Segment by Type

- Cloud-based

- On-premises

Social Customer Relationship Management (CRM) Software Segment by Application

- SMEs

- Large Enterprises

- Others

Key Regions & Countries

This section of the report provides key insights regarding various regions and the key players operating in each region. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of the particular region/country. The readers will also get their hands on the value data of each region and country for the period 2017-2028.

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Nordic Countries

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

Key Drivers & Barriers

High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

COVID-19 and Russia-Ukraine War Influence Analysis

The readers in the section will understand how the Social Customer Relationship Management (CRM) Software market scenario changed across the globe during the pandemic, post-pandemic and Russia-Ukraine War. The study is done keeping in view the changes in aspects such as demand, consumption, transportation, consumer behavior, supply chain management, export and import, and production. The industry experts have also highlighted the key factors that will help create opportunities for players and stabilize the overall industry in the years to come.

Report Includes:

This report presents an overview of global market for Social Customer Relationship Management (CRM) Software market size. Analyses of the global market trends, with historic market revenue data for 2017 - 2021, estimates for 2022, and projections of CAGR through 2028.

This report researches the key producers of Social Customer Relationship Management (CRM) Software, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Social Customer Relationship Management (CRM) Software, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Social Customer Relationship Management (CRM) Software revenue, market share and industry ranking of main companies, data from 2017 to 2022. Identification of the major stakeholders in the global Social Customer Relationship Management (CRM) Software market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by type and by application, revenue, and growth rate, from 2017 to 2028. Evaluation and forecast the market size for Social Customer Relationship Management (CRM) Software revenue, projected growth trends, production technology, application and end-user industry.

Descriptive company profiles of the major global players, including Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software, Lithium Technologies, Visible Technologies, Artesian Solutions and Bazaarvoice, etc.

Global Social Customer Relationship Management (CRM) Software Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Social Customer Relationship Management (CRM) Software Market Growth Rate by Application: 2017 VS 2021 VS 2028
1.3.2 SMEs
1.3.3 Large Enterprises
1.3.4 Others
1.4 Study Objectives
1.5 Years Considered
2 Market Perspective
2.1 Global Social Customer Relationship Management (CRM) Software Market Size (2017-2028)
2.2 Social Customer Relationship Management (CRM) Software Market Size across Key Geographies Worldwide: 2017 VS 2021 VS 2028
2.3 Global Social Customer Relationship Management (CRM) Software Market Size by Region (2017-2022)
2.4 Global Social Customer Relationship Management (CRM) Software Market Size Forecast by Region (2023-2028)
2.5 Global Top Social Customer Relationship Management (CRM) Software Countries Ranking by Market Size
3 Social Customer Relationship Management (CRM) Software Competitive by Company
3.1 Global Social Customer Relationship Management (CRM) Software Revenue by Players
3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Players (2017-2022)
3.1.2 Global Social Customer Relationship Management (CRM) Software Market Share by Players (2017-2022)
3.2 Global Social Customer Relationship Management (CRM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Covered: Ranking by Social Customer Relationship Management (CRM) Software Revenue
3.4 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio
3.4.1 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Social Customer Relationship Management (CRM) Software Revenue in 2021
3.5 Global Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.6 Key Players Social Customer Relationship Management (CRM) Software Product Solution and Service
3.7 Date of Enter into Social Customer Relationship Management (CRM) Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Global Social Customer Relationship Management (CRM) Software Breakdown Data by Type
4.1 Global Social Customer Relationship Management (CRM) Software Historic Revenue by Type (2017-2022)
4.2 Global Social Customer Relationship Management (CRM) Software Forecasted Revenue by Type (2023-2028)
5 Global Social Customer Relationship Management (CRM) Software Breakdown Data by Application
5.1 Global Social Customer Relationship Management (CRM) Software Historic Market Size by Application (2017-2022)
5.2 Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022)
6.2 North America Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2028)
6.3 North America Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2028)
6.4 North America Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2028)
6.4.1 U.S.
6.4.2 Canada
7 Europe
7.1 Europe Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022)
7.2 Europe Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2028)
7.3 Europe Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2028)
7.4 Europe Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2028)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
8 Asia Pacific
8.1 Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022)
8.2 Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2028)
8.3 Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2028)
8.4 Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Region (2017-2028)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 India
8.4.5 Australia
8.4.6 Taiwan
8.4.7 Indonesia
8.4.8 Thailand
8.4.9 Malaysia
8.4.10 Philippines
8.4.11 Vietnam
9 Latin America
9.1 Latin America Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022)
9.2 Latin America Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2028)
9.3 Latin America Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2028)
9.4 Latin America Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2028)
9.4.1 Mexico
9.4.2 Brazil
9.4.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022)
10.2 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2028)
10.3 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2028)
10.4 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2028)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 U.A.E
11 Company Profiles
11.1 Salesforce.com
11.1.1 Salesforce.com Company Details
11.1.2 Salesforce.com Business Overview
11.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Products and Services
11.1.4 Salesforce.com Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.1.5 Salesforce.com Social Customer Relationship Management (CRM) Software SWOT Analysis
11.1.6 Salesforce.com Recent Developments
11.2 SAP AG
11.2.1 SAP AG Company Details
11.2.2 SAP AG Business Overview
11.2.3 SAP AG Social Customer Relationship Management (CRM) Software Products and Services
11.2.4 SAP AG Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.2.5 SAP AG Social Customer Relationship Management (CRM) Software SWOT Analysis
11.2.6 SAP AG Recent Developments
11.3 Oracle
11.3.1 Oracle Company Details
11.3.2 Oracle Business Overview
11.3.3 Oracle Social Customer Relationship Management (CRM) Software Products and Services
11.3.4 Oracle Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.3.5 Oracle Social Customer Relationship Management (CRM) Software SWOT Analysis
11.3.6 Oracle Recent Developments
11.4 Microsoft Dynamics CRM
11.4.1 Microsoft Dynamics CRM Company Details
11.4.2 Microsoft Dynamics CRM Business Overview
11.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Products and Services
11.4.4 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.4.5 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software SWOT Analysis
11.4.6 Microsoft Dynamics CRM Recent Developments
11.5 Jive Software
11.5.1 Jive Software Company Details
11.5.2 Jive Software Business Overview
11.5.3 Jive Software Social Customer Relationship Management (CRM) Software Products and Services
11.5.4 Jive Software Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.5.5 Jive Software Social Customer Relationship Management (CRM) Software SWOT Analysis
11.5.6 Jive Software Recent Developments
11.6 Lithium Technologies
11.6.1 Lithium Technologies Company Details
11.6.2 Lithium Technologies Business Overview
11.6.3 Lithium Technologies Social Customer Relationship Management (CRM) Software Products and Services
11.6.4 Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.6.5 Lithium Technologies Social Customer Relationship Management (CRM) Software SWOT Analysis
11.6.6 Lithium Technologies Recent Developments
11.7 Visible Technologies
11.7.1 Visible Technologies Company Details
11.7.2 Visible Technologies Business Overview
11.7.3 Visible Technologies Social Customer Relationship Management (CRM) Software Products and Services
11.7.4 Visible Technologies Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.7.5 Visible Technologies Social Customer Relationship Management (CRM) Software SWOT Analysis
11.7.6 Visible Technologies Recent Developments
11.8 Artesian Solutions
11.8.1 Artesian Solutions Company Details
11.8.2 Artesian Solutions Business Overview
11.8.3 Artesian Solutions Social Customer Relationship Management (CRM) Software Products and Services
11.8.4 Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.8.5 Artesian Solutions Social Customer Relationship Management (CRM) Software SWOT Analysis
11.8.6 Artesian Solutions Recent Developments
11.9 Bazaarvoice
11.9.1 Bazaarvoice Company Details
11.9.2 Bazaarvoice Business Overview
11.9.3 Bazaarvoice Social Customer Relationship Management (CRM) Software Products and Services
11.9.4 Bazaarvoice Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.9.5 Bazaarvoice Social Customer Relationship Management (CRM) Software SWOT Analysis
11.9.6 Bazaarvoice Recent Developments
11.10 QuestBack
11.10.1 QuestBack Company Details
11.10.2 QuestBack Business Overview
11.10.3 QuestBack Social Customer Relationship Management (CRM) Software Products and Services
11.10.4 QuestBack Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.10.5 QuestBack Social Customer Relationship Management (CRM) Software SWOT Analysis
11.10.6 QuestBack Recent Developments
11.11 Attensity Group
11.11.1 Attensity Group Company Details
11.11.2 Attensity Group Business Overview
11.11.3 Attensity Group Social Customer Relationship Management (CRM) Software Products and Services
11.11.4 Attensity Group Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.11.5 Attensity Group Recent Developments
11.12 Leaf Group
11.12.1 Leaf Group Company Details
11.12.2 Leaf Group Business Overview
11.12.3 Leaf Group Social Customer Relationship Management (CRM) Software Products and Services
11.12.4 Leaf Group Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.12.5 Leaf Group Recent Developments
11.13 Kana Software
11.13.1 Kana Software Company Details
11.13.2 Kana Software Business Overview
11.13.3 Kana Software Social Customer Relationship Management (CRM) Software Products and Services
11.13.4 Kana Software Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022)
11.13.5 Kana Software Recent Developments
12 Social Customer Relationship Management (CRM) Software Market Dynamics
12.1 Social Customer Relationship Management (CRM) Software Market Trends
12.2 Social Customer Relationship Management (CRM) Software Market Drivers
12.3 Social Customer Relationship Management (CRM) Software Market Challenges
12.4 Social Customer Relationship Management (CRM) Software Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
List of Tables
Table 1. Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud-based
Table 3. Key Players of On-premises
Table 4. Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global Social Customer Relationship Management (CRM) Software Market Size (US$ Million) by Region: 2017 VS 2021 VS 2028
Table 6. Global Social Customer Relationship Management (CRM) Software Revenue by Region (2017-2022) & (US$ Million)
Table 7. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Region (2017-2022)
Table 8. Global Social Customer Relationship Management (CRM) Software Revenue by Players (2017-2022) & (US$ Million)
Table 9. Global Social Customer Relationship Management (CRM) Software Market Share by Players (2017-2022)
Table 10. Global Top Social Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Relationship Management (CRM) Software as of 2021)
Table 11. Ranking of Global Top Social Customer Relationship Management (CRM) Software Companies by Revenue (US$ Million) in 2021
Table 12. Global 5 Largest Players Market Share by Social Customer Relationship Management (CRM) Software Revenue (CR5 and HHI) & (2017-2022)
Table 13. Key Players Headquarters and Area Served
Table 14. Key Players Social Customer Relationship Management (CRM) Software Product Solution and Service
Table 15. Date of Key Manufacturers Enter into Social Customer Relationship Management (CRM) Software Market
Table 16. Mergers & Acquisitions, Expansion Plans
Table 17. Global Social Customer Relationship Management (CRM) Software Market Size by Type (2017-2022) & (US$ Million)
Table 18. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2017-2022)
Table 19. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 20. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2023-2028)
Table 21. Global Social Customer Relationship Management (CRM) Software Market Size by Application (2017-2022) & (US$ Million)
Table 22. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2017-2022)
Table 23. Global Social Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 24. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2023-2028)
Table 25. North America Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022) & (US$ Million)
Table 26. North America Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2022) & (US$ Million)
Table 27. North America Social Customer Relationship Management (CRM) Software Revenue by Type (2023-2028) & (US$ Million)
Table 28. North America Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2022) & (US$ Million)
Table 29. North America Social Customer Relationship Management (CRM) Software Revenue by Application (2023-2028) & (US$ Million)
Table 30. North America Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2022) & (US$ Million)
Table 31. North America Social Customer Relationship Management (CRM) Software Revenue by Country (2023-2028) & (US$ Million)
Table 32. Europe Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022) & (US$ Million)
Table 33. Europe Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2022) & (US$ Million)
Table 34. Europe Social Customer Relationship Management (CRM) Software Revenue by Type (2023-2028) & (US$ Million)
Table 35. Europe Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2022) & (US$ Million)
Table 36. Europe Social Customer Relationship Management (CRM) Software Revenue by Application (2023-2028) & (US$ Million)
Table 37. Europe Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2022) & (US$ Million)
Table 38. Europe Social Customer Relationship Management (CRM) Software Revenue by Country (2023-2028) & (US$ Million)
Table 39. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022) & (US$ Million)
Table 40. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2022) & (US$ Million)
Table 41. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Type (2023-2028) & (US$ Million)
Table 42. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2022) & (US$ Million)
Table 43. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Application (2023-2028) & (US$ Million)
Table 44. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Region (2017-2022) & (US$ Million)
Table 45. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue by Region (2023-2028) & (US$ Million)
Table 46. Latin America Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022) & (US$ Million)
Table 47. Latin America Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2022) & (US$ Million)
Table 48. Latin America Social Customer Relationship Management (CRM) Software Revenue by Type (2023-2028) & (US$ Million)
Table 49. Latin America Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2022) & (US$ Million)
Table 50. Latin America Social Customer Relationship Management (CRM) Software Revenue by Application (2023-2028) & (US$ Million)
Table 51. Latin America Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2022) & (US$ Million)
Table 52. Latin America Social Customer Relationship Management (CRM) Software Revenue by Country (2023-2028) & (US$ Million)
Table 53. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Company (2020-2022) & (US$ Million)
Table 54. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Type (2017-2022) & (US$ Million)
Table 55. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Type (2023-2028) & (US$ Million)
Table 56. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Application (2017-2022) & (US$ Million)
Table 57. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Application (2023-2028) & (US$ Million)
Table 58. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Country (2017-2022) & (US$ Million)
Table 59. Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue by Country (2023-2028) & (US$ Million)
Table 60. Salesforce.com Company Details
Table 61. Salesforce.com Business Overview
Table 62. Salesforce.com Social Customer Relationship Management (CRM) Software Product and Services
Table 63. Salesforce.com Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 64. Salesforce.com Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 65. Salesforce.com Recent Developments
Table 66. SAP AG Company Details
Table 67. SAP AG Business Overview
Table 68. SAP AG Social Customer Relationship Management (CRM) Software Product and Services
Table 69. SAP AG Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 70. SAP AG Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 71. SAP AG Recent Developments
Table 72. Oracle Company Details
Table 73. Oracle Business Overview
Table 74. Oracle Social Customer Relationship Management (CRM) Software Product and Services
Table 75. Oracle Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 76. Oracle Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 77. Oracle Recent Developments
Table 78. Microsoft Dynamics CRM Company Details
Table 79. Microsoft Dynamics CRM Business Overview
Table 80. Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Product and Services
Table 81. Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 82. Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 83. Microsoft Dynamics CRM Recent Developments
Table 84. Jive Software Company Details
Table 85. Jive Software Business Overview
Table 86. Jive Software Social Customer Relationship Management (CRM) Software Product and Services
Table 87. Jive Software Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 88. Jive Software Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 89. Jive Software Recent Developments
Table 90. Lithium Technologies Company Details
Table 91. Lithium Technologies Business Overview
Table 92. Lithium Technologies Social Customer Relationship Management (CRM) Software Product and Services
Table 93. Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 94. Lithium Technologies Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 95. Lithium Technologies Recent Developments
Table 96. Visible Technologies Company Details
Table 97. Visible Technologies Business Overview
Table 98. Visible Technologies Social Customer Relationship Management (CRM) Software Product and Services
Table 99. Visible Technologies Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 100. Visible Technologies Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 101. Visible Technologies Recent Developments
Table 102. Artesian Solutions Company Details
Table 103. Artesian Solutions Business Overview
Table 104. Artesian Solutions Social Customer Relationship Management (CRM) Software Product and Services
Table 105. Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 106. Artesian Solutions Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 107. Artesian Solutions Recent Developments
Table 108. Bazaarvoice Company Details
Table 109. Bazaarvoice Business Overview
Table 110. Bazaarvoice Social Customer Relationship Management (CRM) Software Product and Services
Table 111. Bazaarvoice Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 112. Bazaarvoice Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 113. Bazaarvoice Recent Developments
Table 114. QuestBack Company Details
Table 115. QuestBack Business Overview
Table 116. QuestBack Social Customer Relationship Management (CRM) Software Product and Services
Table 117. QuestBack Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 118. QuestBack Social Customer Relationship Management (CRM) Software SWOT Analysis
Table 119. QuestBack Recent Developments
Table 120. Attensity Group Company Details
Table 121. Attensity Group Business Overview
Table 122. Attensity Group Social Customer Relationship Management (CRM) Software Product and Services
Table 123. Attensity Group Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 124. Attensity Group Recent Developments
Table 125. Leaf Group Company Details
Table 126. Leaf Group Business Overview
Table 127. Leaf Group Social Customer Relationship Management (CRM) Software Product and Services
Table 128. Leaf Group Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 129. Leaf Group Recent Developments
Table 130. Kana Software Company Details
Table 131. Kana Software Business Overview
Table 132. Kana Software Social Customer Relationship Management (CRM) Software Product and Services
Table 133. Kana Software Social Customer Relationship Management (CRM) Software Revenue in Social Customer Relationship Management (CRM) Software Business (2017-2022) & (US$ Million)
Table 134. Kana Software Recent Developments
Table 135. Social Customer Relationship Management (CRM) Software Market Trends
Table 136. Social Customer Relationship Management (CRM) Software Market Drivers
Table 137. Social Customer Relationship Management (CRM) Software Market Challenges
Table 138. Social Customer Relationship Management (CRM) Software Market Restraints
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Social Customer Relationship Management (CRM) Software Sales Market Share by Type: 2021 VS 2028
Figure 2. Cloud-based Features
Figure 3. On-premises Features
Figure 4. Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application: 2021 VS 2028
Figure 5. SMEs Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Others Case Studies
Figure 8. Social Customer Relationship Management (CRM) Software Report Years Considered
Figure 9. Global Social Customer Relationship Management (CRM) Software Revenue, (US$ Million), 2017 VS 2021 VS 2028
Figure 10. Global Social Customer Relationship Management (CRM) Software Market Size 2017-2028 (US$ Million)
Figure 11. Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Region: 2021 VS 2028
Figure 12. Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Region in 2017 VS 2022
Figure 13. Global Top 10 Social Customer Relationship Management (CRM) Software Countries Ranking by Market Size (US$ Million) in 2021
Figure 14. Global Social Customer Relationship Management (CRM) Software Market Share by Players in 2021
Figure 15. Global Top Social Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social Customer Relationship Management (CRM) Software as of 2021)
Figure 16. The Top 10 and 5 Players Market Share by Social Customer Relationship Management (CRM) Software Revenue in 2021
Figure 17. North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Company in 2021
Figure 18. North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2017-2028)
Figure 19. North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2017-2028)
Figure 20. North America Social Customer Relationship Management (CRM) Software Revenue Share by Country (2017-2028)
Figure 21. U.S. Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 22. Canada Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 23. Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Company in 2021
Figure 24. Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2017-2028)
Figure 25. Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2017-2028)
Figure 26. Europe Social Customer Relationship Management (CRM) Software Revenue Share by Country (2017-2028)
Figure 27. Germany Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 28. France Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 29. U.K. Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 30. Italy Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 31. Russia Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 32. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Company in 2021
Figure 33. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2017-2028)
Figure 34. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Application (2017-2028)
Figure 35. Asia Pacific Social Customer Relationship Management (CRM) Software Revenue Share by Region (2017-2028)
Figure 36. China Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 37. Japan Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 38. South Korea Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 39. India Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 40. Australia Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 41. Taiwan Social Customer Relationship Management (CRM) Software Revenue (2017-2028) & (US$ Million)
Figure 42. Indonesia Social Customer Relationship Mana
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