Global Service Delivery Automation (SDA) Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Service Delivery Automation (SDA) Revenue
1.4 Market by Type
1.4.1 Global Service Delivery Automation (SDA) Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 IT Process Automation
1.4.3 Business Process Automation
1.5 Market by Application
1.5.1 Global Service Delivery Automation (SDA) Market Share by Application: 2020 VS 2026
1.5.2 IT Services
1.5.3 Pharma & Healthcare
1.5.4 Life Sciences
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global Service Delivery Automation (SDA) Market Perspective (2015-2026)
2.2 Global Service Delivery Automation (SDA) Growth Trends by Regions
2.2.1 Service Delivery Automation (SDA) Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Service Delivery Automation (SDA) Historic Market Share by Regions (2015-2020)
2.2.3 Service Delivery Automation (SDA) Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Service Delivery Automation (SDA) Market Growth Strategy
2.3.6 Primary Interviews with Key Service Delivery Automation (SDA) Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Service Delivery Automation (SDA) Players by Market Size
3.1.1 Global Top Service Delivery Automation (SDA) Players by Revenue (2015-2020)
3.1.2 Global Service Delivery Automation (SDA) Revenue Market Share by Players (2015-2020)
3.1.3 Global Service Delivery Automation (SDA) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Service Delivery Automation (SDA) Market Concentration Ratio
3.2.1 Global Service Delivery Automation (SDA) Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Service Delivery Automation (SDA) Revenue in 2019
3.3 Service Delivery Automation (SDA) Key Players Head office and Area Served
3.4 Key Players Service Delivery Automation (SDA) Product Solution and Service
3.5 Date of Enter into Service Delivery Automation (SDA) Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type (2015-2026)
4.1 Global Service Delivery Automation (SDA) Historic Market Size by Type (2015-2020)
4.2 Global Service Delivery Automation (SDA) Forecasted Market Size by Type (2021-2026)
5 Market Size by Application (2015-2026)
5.1 Global Service Delivery Automation (SDA) Market Size by Application (2015-2020)
5.2 Global Service Delivery Automation (SDA) Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Service Delivery Automation (SDA) Market Size (2015-2020)
6.2 Service Delivery Automation (SDA) Key Players in North America (2019-2020)
6.3 North America Service Delivery Automation (SDA) Market Size by Type (2015-2020)
6.4 North America Service Delivery Automation (SDA) Market Size by Application (2015-2020)
7 Europe
7.1 Europe Service Delivery Automation (SDA) Market Size (2015-2020)
7.2 Service Delivery Automation (SDA) Key Players in Europe (2019-2020)
7.3 Europe Service Delivery Automation (SDA) Market Size by Type (2015-2020)
7.4 Europe Service Delivery Automation (SDA) Market Size by Application (2015-2020)
8 China
8.1 China Service Delivery Automation (SDA) Market Size (2015-2020)
8.2 Service Delivery Automation (SDA) Key Players in China (2019-2020)
8.3 China Service Delivery Automation (SDA) Market Size by Type (2015-2020)
8.4 China Service Delivery Automation (SDA) Market Size by Application (2015-2020)
9 Japan
9.1 Japan Service Delivery Automation (SDA) Market Size (2015-2020)
9.2 Service Delivery Automation (SDA) Key Players in Japan (2019-2020)
9.3 Japan Service Delivery Automation (SDA) Market Size by Type (2015-2020)
9.4 Japan Service Delivery Automation (SDA) Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Service Delivery Automation (SDA) Market Size (2015-2020)
10.2 Service Delivery Automation (SDA) Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Service Delivery Automation (SDA) Market Size by Type (2015-2020)
10.4 Southeast Asia Service Delivery Automation (SDA) Market Size by Application (2015-2020)
11 India
11.1 India Service Delivery Automation (SDA) Market Size (2015-2020)
11.2 Service Delivery Automation (SDA) Key Players in India (2019-2020)
11.3 India Service Delivery Automation (SDA) Market Size by Type (2015-2020)
11.4 India Service Delivery Automation (SDA) Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Service Delivery Automation (SDA) Market Size (2015-2020)
12.2 Service Delivery Automation (SDA) Key Players in Central & South America (2019-2020)
12.3 Central & South America Service Delivery Automation (SDA) Market Size by Type (2015-2020)
12.4 Central & South America Service Delivery Automation (SDA) Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 IBM Corporation
13.1.1 IBM Corporation Company Details
13.1.2 IBM Corporation Business Overview
13.1.3 IBM Corporation Service Delivery Automation (SDA) Introduction
13.1.4 IBM Corporation Revenue in Service Delivery Automation (SDA) Business (2015-2020))
13.1.5 IBM Corporation Recent Development
13.2 UiPath
13.2.1 UiPath Company Details
13.2.2 UiPath Business Overview
13.2.3 UiPath Service Delivery Automation (SDA) Introduction
13.2.4 UiPath Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.2.5 UiPath Recent Development
13.3 IPsoft
13.3.1 IPsoft Company Details
13.3.2 IPsoft Business Overview
13.3.3 IPsoft Service Delivery Automation (SDA) Introduction
13.3.4 IPsoft Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.3.5 IPsoft Recent Development
13.4 Blue Prism
13.4.1 Blue Prism Company Details
13.4.2 Blue Prism Business Overview
13.4.3 Blue Prism Service Delivery Automation (SDA) Introduction
13.4.4 Blue Prism Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.4.5 Blue Prism Recent Development
13.5 Xerox Corporation
13.5.1 Xerox Corporation Company Details
13.5.2 Xerox Corporation Business Overview
13.5.3 Xerox Corporation Service Delivery Automation (SDA) Introduction
13.5.4 Xerox Corporation Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.5.5 Xerox Corporation Recent Development
13.6 Nice Systems Ltd.
13.6.1 Nice Systems Ltd. Company Details
13.6.2 Nice Systems Ltd. Business Overview
13.6.3 Nice Systems Ltd. Service Delivery Automation (SDA) Introduction
13.6.4 Nice Systems Ltd. Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.6.5 Nice Systems Ltd. Recent Development
13.7 Celaton Limited
13.7.1 Celaton Limited Company Details
13.7.2 Celaton Limited Business Overview
13.7.3 Celaton Limited Service Delivery Automation (SDA) Introduction
13.7.4 Celaton Limited Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.7.5 Celaton Limited Recent Development
13.8 Openspan. Inc.
13.8.1 Openspan. Inc. Company Details
13.8.2 Openspan. Inc. Business Overview
13.8.3 Openspan. Inc. Service Delivery Automation (SDA) Introduction
13.8.4 Openspan. Inc. Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.8.5 Openspan. Inc. Recent Development
13.9 Automation Anywhere, Inc.
13.9.1 Automation Anywhere, Inc. Company Details
13.9.2 Automation Anywhere, Inc. Business Overview
13.9.3 Automation Anywhere, Inc. Service Delivery Automation (SDA) Introduction
13.9.4 Automation Anywhere, Inc. Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.9.5 Automation Anywhere, Inc. Recent Development
13.10 Arago US, Inc.
13.10.1 Arago US, Inc. Company Details
13.10.2 Arago US, Inc. Business Overview
13.10.3 Arago US, Inc. Service Delivery Automation (SDA) Introduction
13.10.4 Arago US, Inc. Revenue in Service Delivery Automation (SDA) Business (2015-2020)
13.10.5 Arago US, Inc. Recent Development
13.11 Genfour Ltd.
10.11.1 Genfour Ltd. Company Details
10.11.2 Genfour Ltd. Business Overview
10.11.3 Genfour Ltd. Service Delivery Automation (SDA) Introduction
10.11.4 Genfour Ltd. Revenue in Service Delivery Automation (SDA) Business (2015-2020)
10.11.5 Genfour Ltd. Recent Development
13.12 Exilant Technologies Private Limited
10.12.1 Exilant Technologies Private Limited Company Details
10.12.2 Exilant Technologies Private Limited Business Overview
10.12.3 Exilant Technologies Private Limited Service Delivery Automation (SDA) Introduction
10.12.4 Exilant Technologies Private Limited Revenue in Service Delivery Automation (SDA) Business (2015-2020)
10.12.5 Exilant Technologies Private Limited Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of TablesTable 1. Service Delivery Automation (SDA) Key Market Segments
Table 2. Key Players Covered: Ranking by Service Delivery Automation (SDA) Revenue
Table 3. Ranking of Global Top Service Delivery Automation (SDA) Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Service Delivery Automation (SDA) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of IT Process Automation
Table 6. Key Players of Business Process Automation
Table 7. Global Service Delivery Automation (SDA) Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Service Delivery Automation (SDA) Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Service Delivery Automation (SDA) Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Service Delivery Automation (SDA) Market Share by Regions (2015-2020)
Table 11. Global Service Delivery Automation (SDA) Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Service Delivery Automation (SDA) Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Service Delivery Automation (SDA) Market Growth Strategy
Table 17. Main Points Interviewed from Key Service Delivery Automation (SDA) Players
Table 18. Global Service Delivery Automation (SDA) Revenue by Players (2015-2020) (Million US$)
Table 19. Global Service Delivery Automation (SDA) Market Share by Players (2015-2020)
Table 20. Global Top Service Delivery Automation (SDA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Delivery Automation (SDA) as of 2019)
Table 21. Global Service Delivery Automation (SDA) by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Service Delivery Automation (SDA) Product Solution and Service
Table 24. Date of Enter into Service Delivery Automation (SDA) Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 27. Global Service Delivery Automation (SDA) Market Size Share by Type (2015-2020)
Table 28. Global Service Delivery Automation (SDA) Revenue Market Share by Type (2021-2026)
Table 29. Global Service Delivery Automation (SDA) Market Size Share by Application (2015-2020)
Table 30. Global Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 31. Global Service Delivery Automation (SDA) Market Size Share by Application (2021-2026)
Table 32. North America Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 34. North America Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 35. North America Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 36. North America Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 37. North America Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 38. Europe Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 40. Europe Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 42. Europe Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 44. China Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 45. China Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 46. China Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 47. China Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 48. China Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 49. China Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 50. Japan Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 52. Japan Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 54. Japan Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 58. Southeast Asia Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 60. Southeast Asia Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 62. India Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 63. India Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 64. India Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 65. India Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 66. India Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 67. India Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Service Delivery Automation (SDA) Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Service Delivery Automation (SDA) Market Share (2019-2020)
Table 70. Central & South America Service Delivery Automation (SDA) Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Service Delivery Automation (SDA) Market Share by Type (2015-2020)
Table 72. Central & South America Service Delivery Automation (SDA) Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Service Delivery Automation (SDA) Market Share by Application (2015-2020)
Table 74. IBM Corporation Company Details
Table 75. IBM Corporation Business Overview
Table 76. IBM Corporation Product
Table 77. IBM Corporation Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 78. IBM Corporation Recent Development
Table 79. UiPath Company Details
Table 80. UiPath Business Overview
Table 81. UiPath Product
Table 82. UiPath Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 83. UiPath Recent Development
Table 84. IPsoft Company Details
Table 85. IPsoft Business Overview
Table 86. IPsoft Product
Table 87. IPsoft Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 88. IPsoft Recent Development
Table 89. Blue Prism Company Details
Table 90. Blue Prism Business Overview
Table 91. Blue Prism Product
Table 92. Blue Prism Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 93. Blue Prism Recent Development
Table 94. Xerox Corporation Company Details
Table 95. Xerox Corporation Business Overview
Table 96. Xerox Corporation Product
Table 97. Xerox Corporation Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 98. Xerox Corporation Recent Development
Table 99. Nice Systems Ltd. Company Details
Table 100. Nice Systems Ltd. Business Overview
Table 101. Nice Systems Ltd. Product
Table 102. Nice Systems Ltd. Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 103. Nice Systems Ltd. Recent Development
Table 104. Celaton Limited Company Details
Table 105. Celaton Limited Business Overview
Table 106. Celaton Limited Product
Table 107. Celaton Limited Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 108. Celaton Limited Recent Development
Table 109. Openspan. Inc. Business Overview
Table 110. Openspan. Inc. Product
Table 111. Openspan. Inc. Company Details
Table 112. Openspan. Inc. Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 113. Openspan. Inc. Recent Development
Table 114. Automation Anywhere, Inc. Company Details
Table 115. Automation Anywhere, Inc. Business Overview
Table 116. Automation Anywhere, Inc. Product
Table 117. Automation Anywhere, Inc. Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 118. Automation Anywhere, Inc. Recent Development
Table 119. Arago US, Inc. Company Details
Table 120. Arago US, Inc. Business Overview
Table 121. Arago US, Inc. Product
Table 122. Arago US, Inc. Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 123. Arago US, Inc. Recent Development
Table 124. Genfour Ltd. Company Details
Table 125. Genfour Ltd. Business Overview
Table 126. Genfour Ltd. Product
Table 127. Genfour Ltd. Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 128. Genfour Ltd. Recent Development
Table 129. Exilant Technologies Private Limited Company Details
Table 130. Exilant Technologies Private Limited Business Overview
Table 131. Exilant Technologies Private Limited Product
Table 132. Exilant Technologies Private Limited Revenue in Service Delivery Automation (SDA) Business (2015-2020) (Million US$)
Table 133. Exilant Technologies Private Limited Recent Development
Table 134. Research Programs/Design for This Report
Table 135. Key Data Information from Secondary Sources
Table 136. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Service Delivery Automation (SDA) Market Share by Type: 2020 VS 2026
Figure 2. IT Process Automation Features
Figure 3. Business Process Automation Features
Figure 4. Global Service Delivery Automation (SDA) Market Share by Application: 2020 VS 2026
Figure 5. IT Services Case Studies
Figure 6. Pharma & Healthcare Case Studies
Figure 7. Life Sciences Case Studies
Figure 8. Others Case Studies
Figure 9. Service Delivery Automation (SDA) Report Years Considered
Figure 10. Global Service Delivery Automation (SDA) Market Size YoY Growth 2015-2026 (US$ Million)
Figure 11. Global Service Delivery Automation (SDA) Market Share by Regions: 2020 VS 2026
Figure 12. Global Service Delivery Automation (SDA) Market Share by Regions (2021-2026)
Figure 13. Porter's Five Forces Analysis
Figure 14. Global Service Delivery Automation (SDA) Market Share by Players in 2019
Figure 15. Global Top Service Delivery Automation (SDA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Delivery Automation (SDA) as of 2019
Figure 16. The Top 10 and 5 Players Market Share by Service Delivery Automation (SDA) Revenue in 2019
Figure 17. North America Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Europe Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. China Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Japan Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Southeast Asia Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. India Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Central & South America Service Delivery Automation (SDA) Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Bottom-up and Top-down Approaches for This Report
Figure 25. Data Triangulation
Figure 26. Key Executives Interviewed