SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS companies provide access to their software most commonly via a website or apps. Other widely used cloud-computing solutions include Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
Based on the SaaS-based CRM Software market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.
In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.
Key players in the global SaaS-based CRM Software market covered in Chapter 5:
Aplicor
Oracle
IBM
SAP
NetSuite
Zoho
Microsoft
SugarCRM
Salesforce
Freshsales
In Chapter 6, on the basis of types, the SaaS-based CRM Software market from 2015 to 2025 is primarily split into:
Cloud-based
On-premises
In Chapter 7, on the basis of applications, the SaaS-based CRM Software market from 2015 to 2025 covers:
SME
Large Enterprise
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Global SaaS-based CRM Software Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery
Table of Content
1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global SaaS-based CRM Software Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis
2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact
3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain
4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans
5 Analysis of Leading Companies
5.1 Aplicor
5.1.1 Aplicor Company Profile
5.1.2 Aplicor Business Overview
5.1.3 Aplicor SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 Aplicor SaaS-based CRM Software Products Introduction
5.2 Oracle
5.2.1 Oracle Company Profile
5.2.2 Oracle Business Overview
5.2.3 Oracle SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 Oracle SaaS-based CRM Software Products Introduction
5.3 IBM
5.3.1 IBM Company Profile
5.3.2 IBM Business Overview
5.3.3 IBM SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 IBM SaaS-based CRM Software Products Introduction
5.4 SAP
5.4.1 SAP Company Profile
5.4.2 SAP Business Overview
5.4.3 SAP SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 SAP SaaS-based CRM Software Products Introduction
5.5 NetSuite
5.5.1 NetSuite Company Profile
5.5.2 NetSuite Business Overview
5.5.3 NetSuite SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 NetSuite SaaS-based CRM Software Products Introduction
5.6 Zoho
5.6.1 Zoho Company Profile
5.6.2 Zoho Business Overview
5.6.3 Zoho SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 Zoho SaaS-based CRM Software Products Introduction
5.7 Microsoft
5.7.1 Microsoft Company Profile
5.7.2 Microsoft Business Overview
5.7.3 Microsoft SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 Microsoft SaaS-based CRM Software Products Introduction
5.8 SugarCRM
5.8.1 SugarCRM Company Profile
5.8.2 SugarCRM Business Overview
5.8.3 SugarCRM SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 SugarCRM SaaS-based CRM Software Products Introduction
5.9 Salesforce
5.9.1 Salesforce Company Profile
5.9.2 Salesforce Business Overview
5.9.3 Salesforce SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 Salesforce SaaS-based CRM Software Products Introduction
5.10 Freshsales
5.10.1 Freshsales Company Profile
5.10.2 Freshsales Business Overview
5.10.3 Freshsales SaaS-based CRM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 Freshsales SaaS-based CRM Software Products Introduction
6 Market Analysis and Forecast, By Product Types
6.1 Global SaaS-based CRM Software Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global SaaS-based CRM Software Sales and Market Share by Types (2015-2020)
6.1.2 Global SaaS-based CRM Software Revenue and Market Share by Types (2015-2020)
6.1.3 Global SaaS-based CRM Software Price by Types (2015-2020)
6.2 Global SaaS-based CRM Software Market Forecast by Types (2020-2025)
6.2.1 Global SaaS-based CRM Software Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global SaaS-based CRM Software Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global SaaS-based CRM Software Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global SaaS-based CRM Software Sales, Price and Growth Rate of Cloud-based
6.3.2 Global SaaS-based CRM Software Sales, Price and Growth Rate of On-premises
6.4 Global SaaS-based CRM Software Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 Cloud-based Market Revenue and Sales Forecast (2020-2025)
6.4.2 On-premises Market Revenue and Sales Forecast (2020-2025)
7 Market Analysis and Forecast, By Applications
7.1 Global SaaS-based CRM Software Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global SaaS-based CRM Software Sales and Market Share by Applications (2015-2020)
7.1.2 Global SaaS-based CRM Software Revenue and Market Share by Applications (2015-2020)
7.2 Global SaaS-based CRM Software Market Forecast by Applications (2020-2025)
7.2.1 Global SaaS-based CRM Software Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global SaaS-based CRM Software Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global SaaS-based CRM Software Revenue, Sales and Growth Rate of SME (2015-2020)
7.3.2 Global SaaS-based CRM Software Revenue, Sales and Growth Rate of Large Enterprise (2015-2020)
7.4 Global SaaS-based CRM Software Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 SME Market Revenue and Sales Forecast (2020-2025)
7.4.2 Large Enterprise Market Revenue and Sales Forecast (2020-2025)
8 Market Analysis and Forecast, By Regions
8.1 Global SaaS-based CRM Software Sales by Regions (2015-2020)
8.2 Global SaaS-based CRM Software Market Revenue by Regions (2015-2020)
8.3 Global SaaS-based CRM Software Market Forecast by Regions (2020-2025)
9 North America SaaS-based CRM Software Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
9.3 North America SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
9.4 North America SaaS-based CRM Software Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America SaaS-based CRM Software Market Analysis by Country
9.6.1 U.S. SaaS-based CRM Software Sales and Growth Rate
9.6.2 Canada SaaS-based CRM Software Sales and Growth Rate
9.6.3 Mexico SaaS-based CRM Software Sales and Growth Rate
10 Europe SaaS-based CRM Software Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
10.3 Europe SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
10.4 Europe SaaS-based CRM Software Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe SaaS-based CRM Software Market Analysis by Country
10.6.1 Germany SaaS-based CRM Software Sales and Growth Rate
10.6.2 United Kingdom SaaS-based CRM Software Sales and Growth Rate
10.6.3 France SaaS-based CRM Software Sales and Growth Rate
10.6.4 Italy SaaS-based CRM Software Sales and Growth Rate
10.6.5 Spain SaaS-based CRM Software Sales and Growth Rate
10.6.6 Russia SaaS-based CRM Software Sales and Growth Rate
11 Asia-Pacific SaaS-based CRM Software Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific SaaS-based CRM Software Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific SaaS-based CRM Software Market Analysis by Country
11.6.1 China SaaS-based CRM Software Sales and Growth Rate
11.6.2 Japan SaaS-based CRM Software Sales and Growth Rate
11.6.3 South Korea SaaS-based CRM Software Sales and Growth Rate
11.6.4 Australia SaaS-based CRM Software Sales and Growth Rate
11.6.5 India SaaS-based CRM Software Sales and Growth Rate
12 South America SaaS-based CRM Software Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
12.3 South America SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
12.4 South America SaaS-based CRM Software Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America SaaS-based CRM Software Market Analysis by Country
12.6.1 Brazil SaaS-based CRM Software Sales and Growth Rate
12.6.2 Argentina SaaS-based CRM Software Sales and Growth Rate
12.6.3 Columbia SaaS-based CRM Software Sales and Growth Rate
13 Middle East and Africa SaaS-based CRM Software Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa SaaS-based CRM Software Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa SaaS-based CRM Software Market Analysis by Country
13.6.1 UAE SaaS-based CRM Software Sales and Growth Rate
13.6.2 Egypt SaaS-based CRM Software Sales and Growth Rate
13.6.3 South Africa SaaS-based CRM Software Sales and Growth Rate
14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors
15 Appendix
15.1 Methodology
15.2 Research Data Source
List of Tables and Figures
Figure Product Picture
Figure Global SaaS-based CRM Software Market Size and Growth Rate 2015-2025
Table SaaS-based CRM Software Key Market Segments
Figure Global SaaS-based CRM Software Market Revenue ($) Segment by Type from 2015-2020
Figure Global SaaS-based CRM Software Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of SaaS-based CRM Software
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table Aplicor Company Profile
Table Aplicor Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Aplicor Production and Growth Rate
Figure Aplicor Market Revenue ($) Market Share 2015-2020
Table Oracle Company Profile
Table Oracle Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Oracle Production and Growth Rate
Figure Oracle Market Revenue ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure IBM Production and Growth Rate
Figure IBM Market Revenue ($) Market Share 2015-2020
Table SAP Company Profile
Table SAP Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure SAP Production and Growth Rate
Figure SAP Market Revenue ($) Market Share 2015-2020
Table NetSuite Company Profile
Table NetSuite Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure NetSuite Production and Growth Rate
Figure NetSuite Market Revenue ($) Market Share 2015-2020
Table Zoho Company Profile
Table Zoho Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Zoho Production and Growth Rate
Figure Zoho Market Revenue ($) Market Share 2015-2020
Table Microsoft Company Profile
Table Microsoft Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Microsoft Production and Growth Rate
Figure Microsoft Market Revenue ($) Market Share 2015-2020
Table SugarCRM Company Profile
Table SugarCRM Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure SugarCRM Production and Growth Rate
Figure SugarCRM Market Revenue ($) Market Share 2015-2020
Table Salesforce Company Profile
Table Salesforce Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Salesforce Production and Growth Rate
Figure Salesforce Market Revenue ($) Market Share 2015-2020
Table Freshsales Company Profile
Table Freshsales Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Freshsales Production and Growth Rate
Figure Freshsales Market Revenue ($) Market Share 2015-2020
Table Global SaaS-based CRM Software Sales by Types (2015-2020)
Table Global SaaS-based CRM Software Sales Share by Types (2015-2020)
Table Global SaaS-based CRM Software Revenue ($) by Types (2015-2020)
Table Global SaaS-based CRM Software Revenue Share by Types (2015-2020)
Table Global SaaS-based CRM Software Price ($) by Types (2015-2020)
Table Global SaaS-based CRM Software Market Forecast Sales by Types (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Sales Share by Types (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Revenue ($) by Types (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Revenue Share by Types (2020-2025)
Figure Global Cloud-based Sales and Growth Rate (2015-2020)
Figure Global Cloud-based Price (2015-2020)
Figure Global On-premises Sales and Growth Rate (2015-2020)
Figure Global On-premises Price (2015-2020)
Figure Global SaaS-based CRM Software Market Revenue ($) and Growth Rate Forecast of Cloud-based (2020-2025)
Figure Global SaaS-based CRM Software Sales and Growth Rate Forecast of Cloud-based (2020-2025)
Figure Global SaaS-based CRM Software Market Revenue ($) and Growth Rate Forecast of On-premises (2020-2025)
Figure Global SaaS-based CRM Software Sales and Growth Rate Forecast of On-premises (2020-2025)
Table Global SaaS-based CRM Software Sales by Applications (2015-2020)
Table Global SaaS-based CRM Software Sales Share by Applications (2015-2020)
Table Global SaaS-based CRM Software Revenue ($) by Applications (2015-2020)
Table Global SaaS-based CRM Software Revenue Share by Applications (2015-2020)
Table Global SaaS-based CRM Software Market Forecast Sales by Applications (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Sales Share by Applications (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Revenue ($) by Applications (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Revenue Share by Applications (2020-2025)
Figure Global SME Sales and Growth Rate (2015-2020)
Figure Global SME Price (2015-2020)
Figure Global Large Enterprise Sales and Growth Rate (2015-2020)
Figure Global Large Enterprise Price (2015-2020)
Figure Global SaaS-based CRM Software Market Revenue ($) and Growth Rate Forecast of SME (2020-2025)
Figure Global SaaS-based CRM Software Sales and Growth Rate Forecast of SME (2020-2025)
Figure Global SaaS-based CRM Software Market Revenue ($) and Growth Rate Forecast of Large Enterprise (2020-2025)
Figure Global SaaS-based CRM Software Sales and Growth Rate Forecast of Large Enterprise (2020-2025)
Figure Global SaaS-based CRM Software Sales and Growth Rate (2015-2020)
Table Global SaaS-based CRM Software Sales by Regions (2015-2020)
Table Global SaaS-based CRM Software Sales Market Share by Regions (2015-2020)
Figure Global SaaS-based CRM Software Sales Market Share by Regions in 2019
Figure Global SaaS-based CRM Software Revenue and Growth Rate (2015-2020)
Table Global SaaS-based CRM Software Revenue by Regions (2015-2020)
Table Global SaaS-based CRM Software Revenue Market Share by Regions (2015-2020)
Figure Global SaaS-based CRM Software Revenue Market Share by Regions in 2019
Table Global SaaS-based CRM Software Market Forecast Sales by Regions (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Sales Share by Regions (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Revenue ($) by Regions (2020-2025)
Table Global SaaS-based CRM Software Market Forecast Revenue Share by Regions (2020-2025)
Figure North America SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure North America SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
Figure North America SaaS-based CRM Software Market Forecast Sales (2020-2025)
Figure North America SaaS-based CRM Software Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Canada SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Mexico SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Europe SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Europe SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
Figure Europe SaaS-based CRM Software Market Forecast Sales (2020-2025)
Figure Europe SaaS-based CRM Software Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure United Kingdom SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure France SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Italy SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Spain SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Russia SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific SaaS-based CRM Software Market Forecast Sales (2020-2025)
Figure Asia-Pacific SaaS-based CRM Software Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Japan SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure South Korea SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Australia SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure India SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure South America SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure South America SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
Figure South America SaaS-based CRM Software Market Forecast Sales (2020-2025)
Figure South America SaaS-based CRM Software Market Forecast Revenue ($) (2020-2025)
Figure Brazil SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Argentina SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Columbia SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa SaaS-based CRM Software Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa SaaS-based CRM Software Market Forecast Sales (2020-2025)
Figure Middle East and Africa SaaS-based CRM Software Market Forecast Revenue ($) (2020-2025)
Figure UAE SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure Egypt SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
Figure South Africa SaaS-based CRM Software Market Sales and Growth Rate (2015-2020)
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