Global Outsourced Customer Care Services Market Insights, Forecast to 2028

Global Outsourced Customer Care Services Market Insights, Forecast to 2028

Table of Contents
1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Outsourced Customer Care Services Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 CRM Technology Hosting
1.2.3 Fulfillment/Logistics
1.2.4 Customer Interaction
1.3 Market by Application
1.3.1 Global Outsourced Customer Care Services Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 Pharma & Healthcare
1.3.3 Food & Beverages
1.3.4 Chemical & Material
1.3.5 Construction
1.3.6 Logistics
1.3.7 Other
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Outsourced Customer Care Services Market Perspective (2017-2028)
2.2 Outsourced Customer Care Services Growth Trends by Region
2.2.1 Outsourced Customer Care Services Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Outsourced Customer Care Services Historic Market Size by Region (2017-2022)
2.2.3 Outsourced Customer Care Services Forecasted Market Size by Region (2023-2028)
2.3 Outsourced Customer Care Services Market Dynamics
2.3.1 Outsourced Customer Care Services Industry Trends
2.3.2 Outsourced Customer Care Services Market Drivers
2.3.3 Outsourced Customer Care Services Market Challenges
2.3.4 Outsourced Customer Care Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Outsourced Customer Care Services Players by Revenue
3.1.1 Global Top Outsourced Customer Care Services Players by Revenue (2017-2022)
3.1.2 Global Outsourced Customer Care Services Revenue Market Share by Players (2017-2022)
3.2 Global Outsourced Customer Care Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Outsourced Customer Care Services Revenue
3.4 Global Outsourced Customer Care Services Market Concentration Ratio
3.4.1 Global Outsourced Customer Care Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Care Services Revenue in 2021
3.5 Outsourced Customer Care Services Key Players Head office and Area Served
3.6 Key Players Outsourced Customer Care Services Product Solution and Service
3.7 Date of Enter into Outsourced Customer Care Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Outsourced Customer Care Services Breakdown Data by Type
4.1 Global Outsourced Customer Care Services Historic Market Size by Type (2017-2022)
4.2 Global Outsourced Customer Care Services Forecasted Market Size by Type (2023-2028)
5 Outsourced Customer Care Services Breakdown Data by Application
5.1 Global Outsourced Customer Care Services Historic Market Size by Application (2017-2022)
5.2 Global Outsourced Customer Care Services Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Outsourced Customer Care Services Market Size (2017-2028)
6.2 North America Outsourced Customer Care Services Market Size by Type
6.2.1 North America Outsourced Customer Care Services Market Size by Type (2017-2022)
6.2.2 North America Outsourced Customer Care Services Market Size by Type (2023-2028)
6.2.3 North America Outsourced Customer Care Services Market Share by Type (2017-2028)
6.3 North America Outsourced Customer Care Services Market Size by Application
6.3.1 North America Outsourced Customer Care Services Market Size by Application (2017-2022)
6.3.2 North America Outsourced Customer Care Services Market Size by Application (2023-2028)
6.3.3 North America Outsourced Customer Care Services Market Share by Application (2017-2028)
6.4 North America Outsourced Customer Care Services Market Size by Country
6.4.1 North America Outsourced Customer Care Services Market Size by Country (2017-2022)
6.4.2 North America Outsourced Customer Care Services Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Outsourced Customer Care Services Market Size (2017-2028)
7.2 Europe Outsourced Customer Care Services Market Size by Type
7.2.1 Europe Outsourced Customer Care Services Market Size by Type (2017-2022)
7.2.2 Europe Outsourced Customer Care Services Market Size by Type (2023-2028)
7.2.3 Europe Outsourced Customer Care Services Market Share by Type (2017-2028)
7.3 Europe Outsourced Customer Care Services Market Size by Application
7.3.1 Europe Outsourced Customer Care Services Market Size by Application (2017-2022)
7.3.2 Europe Outsourced Customer Care Services Market Size by Application (2023-2028)
7.3.3 Europe Outsourced Customer Care Services Market Share by Application (2017-2028)
7.4 Europe Outsourced Customer Care Services Market Size by Country
7.4.1 Europe Outsourced Customer Care Services Market Size by Country (2017-2022)
7.4.2 Europe Outsourced Customer Care Services Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Outsourced Customer Care Services Market Size (2017-2028)
8.2 Asia-Pacific Outsourced Customer Care Services Market Size by Type
8.2.1 Asia-Pacific Outsourced Customer Care Services Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Outsourced Customer Care Services Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Outsourced Customer Care Services Market Share by Type (2017-2028)
8.3 Asia-Pacific Outsourced Customer Care Services Market Size by Application
8.3.1 Asia-Pacific Outsourced Customer Care Services Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Outsourced Customer Care Services Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Outsourced Customer Care Services Market Share by Application (2017-2028)
8.4 Asia-Pacific Outsourced Customer Care Services Market Size by Region
8.4.1 Asia-Pacific Outsourced Customer Care Services Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Outsourced Customer Care Services Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Outsourced Customer Care Services Market Size (2017-2028)
9.2 Latin America Outsourced Customer Care Services Market Size by Type
9.2.1 Latin America Outsourced Customer Care Services Market Size by Type (2017-2022)
9.2.2 Latin America Outsourced Customer Care Services Market Size by Type (2023-2028)
9.2.3 Latin America Outsourced Customer Care Services Market Share by Type (2017-2028)
9.3 Latin America Outsourced Customer Care Services Market Size by Application
9.3.1 Latin America Outsourced Customer Care Services Market Size by Application (2017-2022)
9.3.2 Latin America Outsourced Customer Care Services Market Size by Application (2023-2028)
9.3.3 Latin America Outsourced Customer Care Services Market Share by Application (2017-2028)
9.4 Latin America Outsourced Customer Care Services Market Size by Country
9.4.1 Latin America Outsourced Customer Care Services Market Size by Country (2017-2022)
9.4.2 Latin America Outsourced Customer Care Services Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Outsourced Customer Care Services Market Size (2017-2028)
10.2 Middle East & Africa Outsourced Customer Care Services Market Size by Type
10.2.1 Middle East & Africa Outsourced Customer Care Services Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Outsourced Customer Care Services Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Outsourced Customer Care Services Market Share by Type (2017-2028)
10.3 Middle East & Africa Outsourced Customer Care Services Market Size by Application
10.3.1 Middle East & Africa Outsourced Customer Care Services Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Outsourced Customer Care Services Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Outsourced Customer Care Services Market Share by Application (2017-2028)
10.4 Middle East & Africa Outsourced Customer Care Services Market Size by Country
10.4.1 Middle East & Africa Outsourced Customer Care Services Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Outsourced Customer Care Services Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Sykes Enterprises
11.1.1 Sykes Enterprises Company Details
11.1.2 Sykes Enterprises Business Overview
11.1.3 Sykes Enterprises Outsourced Customer Care Services Introduction
11.1.4 Sykes Enterprises Revenue in Outsourced Customer Care Services Business (2017-2022)
11.1.5 Sykes Enterprises Recent Developments
11.2 Synnex Corporation
11.2.1 Synnex Corporation Company Details
11.2.2 Synnex Corporation Business Overview
11.2.3 Synnex Corporation Outsourced Customer Care Services Introduction
11.2.4 Synnex Corporation Revenue in Outsourced Customer Care Services Business (2017-2022)
11.2.5 Synnex Corporation Recent Developments
11.3 TeleTech Holdings Inc.
11.3.1 TeleTech Holdings Inc. Company Details
11.3.2 TeleTech Holdings Inc. Business Overview
11.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Introduction
11.3.4 TeleTech Holdings Inc. Revenue in Outsourced Customer Care Services Business (2017-2022)
11.3.5 TeleTech Holdings Inc. Recent Developments
11.4 Teleperformance
11.4.1 Teleperformance Company Details
11.4.2 Teleperformance Business Overview
11.4.3 Teleperformance Outsourced Customer Care Services Introduction
11.4.4 Teleperformance Revenue in Outsourced Customer Care Services Business (2017-2022)
11.4.5 Teleperformance Recent Developments
11.5 Transcom Worldwide
11.5.1 Transcom Worldwide Company Details
11.5.2 Transcom Worldwide Business Overview
11.5.3 Transcom Worldwide Outsourced Customer Care Services Introduction
11.5.4 Transcom Worldwide Revenue in Outsourced Customer Care Services Business (2017-2022)
11.5.5 Transcom Worldwide Recent Developments
11.6 West Corporation
11.6.1 West Corporation Company Details
11.6.2 West Corporation Business Overview
11.6.3 West Corporation Outsourced Customer Care Services Introduction
11.6.4 West Corporation Revenue in Outsourced Customer Care Services Business (2017-2022)
11.6.5 West Corporation Recent Developments
11.7 Infosys
11.7.1 Infosys Company Details
11.7.2 Infosys Business Overview
11.7.3 Infosys Outsourced Customer Care Services Introduction
11.7.4 Infosys Revenue in Outsourced Customer Care Services Business (2017-2022)
11.7.5 Infosys Recent Developments
11.8 SPi Global
11.8.1 SPi Global Company Details
11.8.2 SPi Global Business Overview
11.8.3 SPi Global Outsourced Customer Care Services Introduction
11.8.4 SPi Global Revenue in Outsourced Customer Care Services Business (2017-2022)
11.8.5 SPi Global Recent Developments
11.9 StarTek Inc.
11.9.1 StarTek Inc. Company Details
11.9.2 StarTek Inc. Business Overview
11.9.3 StarTek Inc. Outsourced Customer Care Services Introduction
11.9.4 StarTek Inc. Revenue in Outsourced Customer Care Services Business (2017-2022)
11.9.5 StarTek Inc. Recent Developments
11.10 Expert Global Solutions
11.10.1 Expert Global Solutions Company Details
11.10.2 Expert Global Solutions Business Overview
11.10.3 Expert Global Solutions Outsourced Customer Care Services Introduction
11.10.4 Expert Global Solutions Revenue in Outsourced Customer Care Services Business (2017-2022)
11.10.5 Expert Global Solutions Recent Developments
11.11 Accenture
11.11.1 Accenture Company Details
11.11.2 Accenture Business Overview
11.11.3 Accenture Outsourced Customer Care Services Introduction
11.11.4 Accenture Revenue in Outsourced Customer Care Services Business (2017-2022)
11.11.5 Accenture Recent Developments
11.12 Amdocs
11.12.1 Amdocs Company Details
11.12.2 Amdocs Business Overview
11.12.3 Amdocs Outsourced Customer Care Services Introduction
11.12.4 Amdocs Revenue in Outsourced Customer Care Services Business (2017-2022)
11.12.5 Amdocs Recent Developments
11.13 Aegis
11.13.1 Aegis Company Details
11.13.2 Aegis Business Overview
11.13.3 Aegis Outsourced Customer Care Services Introduction
11.13.4 Aegis Revenue in Outsourced Customer Care Services Business (2017-2022)
11.13.5 Aegis Recent Developments
11.14 Alorica
11.14.1 Alorica Company Details
11.14.2 Alorica Business Overview
11.14.3 Alorica Outsourced Customer Care Services Introduction
11.14.4 Alorica Revenue in Outsourced Customer Care Services Business (2017-2022)
11.14.5 Alorica Recent Developments
11.15 Sitel Worldwide Corporation
11.15.1 Sitel Worldwide Corporation Company Details
11.15.2 Sitel Worldwide Corporation Business Overview
11.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Introduction
11.15.4 Sitel Worldwide Corporation Revenue in Outsourced Customer Care Services Business (2017-2022)
11.15.5 Sitel Worldwide Corporation Recent Developments
11.16 Convergys Corporation
11.16.1 Convergys Corporation Company Details
11.16.2 Convergys Corporation Business Overview
11.16.3 Convergys Corporation Outsourced Customer Care Services Introduction
11.16.4 Convergys Corporation Revenue in Outsourced Customer Care Services Business (2017-2022)
11.16.5 Convergys Corporation Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Outsourced Customer Care Services Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of CRM Technology Hosting
Table 3. Key Players of Fulfillment/Logistics
Table 4. Key Players of Customer Interaction
Table 5. Global Outsourced Customer Care Services Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 6. Global Outsourced Customer Care Services Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Outsourced Customer Care Services Market Size by Region (2017-2022) & (US$ Million)
Table 8. Global Outsourced Customer Care Services Market Share by Region (2017-2022)
Table 9. Global Outsourced Customer Care Services Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 10. Global Outsourced Customer Care Services Market Share by Region (2023-2028)
Table 11. Outsourced Customer Care Services Market Trends
Table 12. Outsourced Customer Care Services Market Drivers
Table 13. Outsourced Customer Care Services Market Challenges
Table 14. Outsourced Customer Care Services Market Restraints
Table 15. Global Outsourced Customer Care Services Revenue by Players (2017-2022) & (US$ Million)
Table 16. Global Outsourced Customer Care Services Revenue Share by Players (2017-2022)
Table 17. Global Top Outsourced Customer Care Services by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Customer Care Services as of 2021)
Table 18. Ranking of Global Top Outsourced Customer Care Services Companies by Revenue (US$ Million) in 2021
Table 19. Global 5 Largest Players Market Share by Outsourced Customer Care Services Revenue (CR5 and HHI) & (2017-2022)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Outsourced Customer Care Services Product Solution and Service
Table 22. Date of Enter into Outsourced Customer Care Services Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 25. Global Outsourced Customer Care Services Revenue Market Share by Type (2017-2022)
Table 26. Global Outsourced Customer Care Services Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 27. Global Outsourced Customer Care Services Revenue Market Share by Type (2023-2028)
Table 28. Global Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 29. Global Outsourced Customer Care Services Revenue Share by Application (2017-2022)
Table 30. Global Outsourced Customer Care Services Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 31. Global Outsourced Customer Care Services Revenue Share by Application (2023-2028)
Table 32. North America Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 33. North America Outsourced Customer Care Services Market Size by Type (2023-2028) & (US$ Million)
Table 34. North America Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 35. North America Outsourced Customer Care Services Market Size by Application (2023-2028) & (US$ Million)
Table 36. North America Outsourced Customer Care Services Market Size by Country (2017-2022) & (US$ Million)
Table 37. North America Outsourced Customer Care Services Market Size by Country (2023-2028) & (US$ Million)
Table 38. Europe Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 39. Europe Outsourced Customer Care Services Market Size by Type (2023-2028) & (US$ Million)
Table 40. Europe Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 41. Europe Outsourced Customer Care Services Market Size by Application (2023-2028) & (US$ Million)
Table 42. Europe Outsourced Customer Care Services Market Size by Country (2017-2022) & (US$ Million)
Table 43. Europe Outsourced Customer Care Services Market Size by Country (2023-2028) & (US$ Million)
Table 44. Asia Pacific Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 45. Asia Pacific Outsourced Customer Care Services Market Size by Type (2023-2028) & (US$ Million)
Table 46. Asia Pacific Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 47. Asia Pacific Outsourced Customer Care Services Market Size by Application (2023-2028) & (US$ Million)
Table 48. Asia Pacific Outsourced Customer Care Services Market Size by Region (2017-2022) & (US$ Million)
Table 49. Asia Pacific Outsourced Customer Care Services Market Size by Region (2023-2028) & (US$ Million)
Table 50. Latin America Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 51. Latin America Outsourced Customer Care Services Market Size by Type (2023-2028) & (US$ Million)
Table 52. Latin America Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 53. Latin America Outsourced Customer Care Services Market Size by Application (2023-2028) & (US$ Million)
Table 54. Latin America Outsourced Customer Care Services Market Size by Country (2017-2022) & (US$ Million)
Table 55. Latin America Outsourced Customer Care Services Market Size by Country (2023-2028) & (US$ Million)
Table 56. Middle East and Africa Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 57. Middle East and Africa Outsourced Customer Care Services Market Size by Type (2023-2028) & (US$ Million)
Table 58. Middle East and Africa Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 59. Middle East and Africa Outsourced Customer Care Services Market Size by Application (2023-2028) & (US$ Million)
Table 60. Middle East and Africa Outsourced Customer Care Services Market Size by Country (2017-2022) & (US$ Million)
Table 61. Middle East and Africa Outsourced Customer Care Services Market Size by Country (2023-2028) & (US$ Million)
Table 62. Sykes Enterprises Company Details
Table 63. Sykes Enterprises Business Overview
Table 64. Sykes Enterprises Outsourced Customer Care Services Product
Table 65. Sykes Enterprises Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 66. Sykes Enterprises Recent Developments
Table 67. Synnex Corporation Company Details
Table 68. Synnex Corporation Business Overview
Table 69. Synnex Corporation Outsourced Customer Care Services Product
Table 70. Synnex Corporation Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 71. Synnex Corporation Recent Developments
Table 72. TeleTech Holdings Inc. Company Details
Table 73. TeleTech Holdings Inc. Business Overview
Table 74. TeleTech Holdings Inc. Outsourced Customer Care Services Product
Table 75. TeleTech Holdings Inc. Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 76. TeleTech Holdings Inc. Recent Developments
Table 77. Teleperformance Company Details
Table 78. Teleperformance Business Overview
Table 79. Teleperformance Outsourced Customer Care Services Product
Table 80. Teleperformance Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 81. Teleperformance Recent Developments
Table 82. Transcom Worldwide Company Details
Table 83. Transcom Worldwide Business Overview
Table 84. Transcom Worldwide Outsourced Customer Care Services Product
Table 85. Transcom Worldwide Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 86. Transcom Worldwide Recent Developments
Table 87. West Corporation Company Details
Table 88. West Corporation Business Overview
Table 89. West Corporation Outsourced Customer Care Services Product
Table 90. West Corporation Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 91. West Corporation Recent Developments
Table 92. Infosys Company Details
Table 93. Infosys Business Overview
Table 94. Infosys Outsourced Customer Care Services Product
Table 95. Infosys Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 96. Infosys Recent Developments
Table 97. SPi Global Company Details
Table 98. SPi Global Business Overview
Table 99. SPi Global Outsourced Customer Care Services Product
Table 100. SPi Global Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 101. SPi Global Recent Developments
Table 102. StarTek Inc. Company Details
Table 103. StarTek Inc. Business Overview
Table 104. StarTek Inc. Outsourced Customer Care Services Product
Table 105. StarTek Inc. Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 106. StarTek Inc. Recent Developments
Table 107. Expert Global Solutions Company Details
Table 108. Expert Global Solutions Business Overview
Table 109. Expert Global Solutions Outsourced Customer Care Services Product
Table 110. Expert Global Solutions Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 111. Expert Global Solutions Recent Developments
Table 112. Accenture Company Details
Table 113. Accenture Business Overview
Table 114. Accenture Outsourced Customer Care Services Product
Table 115. Accenture Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 116. Accenture Recent Developments
Table 117. Amdocs Company Details
Table 118. Amdocs Business Overview
Table 119. Amdocs Outsourced Customer Care Services Product
Table 120. Amdocs Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 121. Amdocs Recent Developments
Table 122. Aegis Company Details
Table 123. Aegis Business Overview
Table 124. Aegis Outsourced Customer Care Services Product
Table 125. Aegis Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 126. Aegis Recent Developments
Table 127. Alorica Company Details
Table 128. Alorica Business Overview
Table 129. Alorica Outsourced Customer Care Services Product
Table 130. Alorica Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 131. Alorica Recent Developments
Table 132. Sitel Worldwide Corporation Company Details
Table 133. Sitel Worldwide Corporation Business Overview
Table 134. Sitel Worldwide Corporation Outsourced Customer Care Services Product
Table 135. Sitel Worldwide Corporation Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 136. Sitel Worldwide Corporation Recent Developments
Table 137. Convergys Corporation Company Details
Table 138. Convergys Corporation Business Overview
Table 139. Convergys Corporation Outsourced Customer Care Services Product
Table 140. Convergys Corporation Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 141. Convergys Corporation Recent Developments
Table 142. Research Programs/Design for This Report
Table 143. Key Data Information from Secondary Sources
Table 144. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Outsourced Customer Care Services Market Share by Type: 2021 VS 2028
Figure 2. CRM Technology Hosting Features
Figure 3. Fulfillment/Logistics Features
Figure 4. Customer Interaction Features
Figure 5. Global Outsourced Customer Care Services Market Share by Application: 2021 VS 2028
Figure 6. Pharma & Healthcare Case Studies
Figure 7. Food & Beverages Case Studies
Figure 8. Chemical & Material Case Studies
Figure 9. Construction Case Studies
Figure 10. Logistics Case Studies
Figure 11. Other Case Studies
Figure 12. Outsourced Customer Care Services Report Years Considered
Figure 13. Global Outsourced Customer Care Services Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 14. Global Outsourced Customer Care Services Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 15. Global Outsourced Customer Care Services Market Share by Region: 2021 VS 2028
Figure 16. Global Outsourced Customer Care Services Market Share by Players in 2021
Figure 17. Global Top Outsourced Customer Care Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Customer Care Services as of 2021)
Figure 18. The Top 10 and 5 Players Market Share by Outsourced Customer Care Services Revenue in 2021
Figure 19. North America Outsourced Customer Care Services Market Size YoY (2017-2028) & (US$ Million)
Figure 20. North America Outsourced Customer Care Services Market Size Market Share by Type (2017-2028)
Figure 21. North America Outsourced Customer Care Services Market Size Market Share by Application (2017-2028)
Figure 22. North America Outsourced Customer Care Services Market Size Share by Country (2017-2028)
Figure 23. United States Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Canada Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Europe Outsourced Customer Care Services Market Size YoY (2017-2028) & (US$ Million)
Figure 26. Europe Outsourced Customer Care Services Market Size Market Share by Type (2017-2028)
Figure 27. Europe Outsourced Customer Care Services Market Size Market Share by Application (2017-2028)
Figure 28. Europe Outsourced Customer Care Services Market Size Share by Country (2017-2028)
Figure 29. Germany Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. France Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. U.K. Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Italy Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Russia Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Nordic Countries Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Asia-Pacific Outsourced Customer Care Services Market Size YoY (2017-2028) & (US$ Million)
Figure 36. Asia Pacific Outsourced Customer Care Services Market Size Market Share by Type (2017-2028)
Figure 37. Asia Pacific Outsourced Customer Care Services Market Size Market Share by Application (2017-2028)
Figure 38. Asia Pacific Outsourced Customer Care Services Market Size Share by Region (2017-2028)
Figure 39. China Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Japan Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. South Korea Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Southeast Asia Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. India Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Australia Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
List of Figures
Figure 45. Latin America Outsourced Customer Care Services Market Size YoY (2017-2028) & (US$ Million)
Figure 46. Latin America Outsourced Customer Care Services Market Size Market Share by Type (2017-2028)
Figure 47. Latin America Outsourced Customer Care Services Market Size Market Share by Application (2017-2028)
Figure 48. Latin America Outsourced Customer Care Services Market Size Share by Country (2017-2028)
Figure 49. Mexico Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 50. Brazil Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 51. Middle East & Africa Outsourced Customer Care Services Market Size YoY (2017-2028) & (US$ Million)
Figure 52. Middle East and Africa Outsourced Customer Care Services Market Size Market Share by Type (2017-2028)
Figure 53. Middle East and Africa Outsourced Customer Care Services Market Size Market Share by Application (2017-2028)
Figure 54. Middle East and Africa Outsourced Customer Care Services Market Size Share by Country (2017-2028)
Figure 55. Turkey Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 56. Saudi Arabia Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 57. UAE Outsourced Customer Care Services Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 58. Sykes Enterprises Revenue Growth Rate in Outsourced Customer Care Services Business (2017-2022)
Figure 59. Synnex Corporation Revenue Growth Rate in Outsourced Customer Care Services Business (2017-2022)
Figure 60. TeleTech

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Global Contact Center Market Research Report 2024

Published: 08-Jan-2024        Price: US 2900 Onwards        Pages: 88

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and The collection of information from customers during in-store purchasing. A contact center is generally part of an en......

Global Contact Center Market Growth (Status and Outlook) 2024-2030

Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 112

According to our LPI (LP Information) latest study, the global Contact Center market size was valued at US$ 32950 million in 2023. With growing demand in downstream market, the Contact Center is forecast to a readjusted size of US$ 42890 million by 2030 with a CAGR of 3.8% during review period. The research report highlights the growth potential of the global Contact Center market. Contact Center are expected to show stable growth in the future market. However, product differentiation, r......

Global Contact Center Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Published: 01-Jan-2024        Price: US 3480 Onwards        Pages: 114

According to our (Global Info Research) latest study, the global Contact Center market size was valued at USD 34660 million in 2023 and is forecast to a readjusted size of USD 44210 million by 2030 with a CAGR of 3.5% during review period. A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may inc......

Global SaaS-based CRM Software Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 101

Market Overview of Global SaaS-based CRM Software market: According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......

Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 98

Market Overview of Global Customer Relationship Management market: According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......

Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 12-Dec-2023        Price: US 3380 Onwards        Pages: 115

Market Overview of Global Outsourced Customer Care Services market: According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep......

Global Contact Center Analytics Market Research Report 2023

Published: 28-Nov-2023        Price: US 2900 Onwards        Pages: 93

Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers. According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......

2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

Published: 06-Nov-2023        Price: US 2500 Onwards        Pages: 104

This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Con......

Global Contact Center Market Status and Outlook 2023-2028

Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127

The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......

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