Global Outsourced Customer Care Services Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Global Outsourced Customer Care Services Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Outsourced Customer Care Services Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 CRM Technology Hosting
1.2.3 Fulfillment/Logistics
1.2.4 Customer Interaction
1.3 Market by Application
1.3.1 Global Outsourced Customer Care Services Market Growth Rate by Application: 2017 VS 2021 VS 2028
1.3.2 Pharma & Healthcare
1.3.3 Food & Beverages
1.3.4 Chemical & Material
1.3.5 Construction
1.3.6 Logistics
1.3.7 Other
1.4 Study Objectives
1.5 Years Considered
2 Market Perspective
2.1 Global Outsourced Customer Care Services Market Size (2017-2028)
2.2 Outsourced Customer Care Services Market Size across Key Geographies Worldwide: 2017 VS 2021 VS 2028
2.3 Global Outsourced Customer Care Services Market Size by Region (2017-2022)
2.4 Global Outsourced Customer Care Services Market Size Forecast by Region (2023-2028)
2.5 Global Top Outsourced Customer Care Services Countries Ranking by Market Size
3 Outsourced Customer Care Services Competitive by Company
3.1 Global Outsourced Customer Care Services Revenue by Players
3.1.1 Global Outsourced Customer Care Services Revenue by Players (2017-2022)
3.1.2 Global Outsourced Customer Care Services Market Share by Players (2017-2022)
3.2 Global Outsourced Customer Care Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Covered: Ranking by Outsourced Customer Care Services Revenue
3.4 Global Outsourced Customer Care Services Market Concentration Ratio
3.4.1 Global Outsourced Customer Care Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Care Services Revenue in 2021
3.5 Global Outsourced Customer Care Services Key Players Head office and Area Served
3.6 Key Players Outsourced Customer Care Services Product Solution and Service
3.7 Date of Enter into Outsourced Customer Care Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Global Outsourced Customer Care Services Breakdown Data by Type
4.1 Global Outsourced Customer Care Services Historic Revenue by Type (2017-2022)
4.2 Global Outsourced Customer Care Services Forecasted Revenue by Type (2023-2028)
5 Global Outsourced Customer Care Services Breakdown Data by Application
5.1 Global Outsourced Customer Care Services Historic Market Size by Application (2017-2022)
5.2 Global Outsourced Customer Care Services Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Outsourced Customer Care Services Revenue by Company (2020-2022)
6.2 North America Outsourced Customer Care Services Revenue by Type (2017-2028)
6.3 North America Outsourced Customer Care Services Revenue by Application (2017-2028)
6.4 North America Outsourced Customer Care Services Revenue by Country (2017-2028)
6.4.1 U.S.
6.4.2 Canada
7 Europe
7.1 Europe Outsourced Customer Care Services Revenue by Company (2020-2022)
7.2 Europe Outsourced Customer Care Services Revenue by Type (2017-2028)
7.3 Europe Outsourced Customer Care Services Revenue by Application (2017-2028)
7.4 Europe Outsourced Customer Care Services Revenue by Country (2017-2028)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
8 Asia Pacific
8.1 Asia Pacific Outsourced Customer Care Services Revenue by Company (2020-2022)
8.2 Asia Pacific Outsourced Customer Care Services Revenue by Type (2017-2028)
8.3 Asia Pacific Outsourced Customer Care Services Revenue by Application (2017-2028)
8.4 Asia Pacific Outsourced Customer Care Services Revenue by Region (2017-2028)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 India
8.4.5 Australia
8.4.6 Taiwan
8.4.7 Indonesia
8.4.8 Thailand
8.4.9 Malaysia
8.4.10 Philippines
8.4.11 Vietnam
9 Latin America
9.1 Latin America Outsourced Customer Care Services Revenue by Company (2020-2022)
9.2 Latin America Outsourced Customer Care Services Revenue by Type (2017-2028)
9.3 Latin America Outsourced Customer Care Services Revenue by Application (2017-2028)
9.4 Latin America Outsourced Customer Care Services Revenue by Country (2017-2028)
9.4.1 Mexico
9.4.2 Brazil
9.4.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Outsourced Customer Care Services Revenue by Company (2020-2022)
10.2 Middle East and Africa Outsourced Customer Care Services Revenue by Type (2017-2028)
10.3 Middle East and Africa Outsourced Customer Care Services Revenue by Application (2017-2028)
10.4 Middle East and Africa Outsourced Customer Care Services Revenue by Country (2017-2028)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 U.A.E
11 Company Profiles
11.1 Sykes Enterprises
11.1.1 Sykes Enterprises Company Details
11.1.2 Sykes Enterprises Business Overview
11.1.3 Sykes Enterprises Outsourced Customer Care Services Products and Services
11.1.4 Sykes Enterprises Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.1.5 Sykes Enterprises Outsourced Customer Care Services SWOT Analysis
11.1.6 Sykes Enterprises Recent Developments
11.2 Synnex Corporation
11.2.1 Synnex Corporation Company Details
11.2.2 Synnex Corporation Business Overview
11.2.3 Synnex Corporation Outsourced Customer Care Services Products and Services
11.2.4 Synnex Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.2.5 Synnex Corporation Outsourced Customer Care Services SWOT Analysis
11.2.6 Synnex Corporation Recent Developments
11.3 TeleTech Holdings Inc.
11.3.1 TeleTech Holdings Inc. Company Details
11.3.2 TeleTech Holdings Inc. Business Overview
11.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Products and Services
11.3.4 TeleTech Holdings Inc. Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.3.5 TeleTech Holdings Inc. Outsourced Customer Care Services SWOT Analysis
11.3.6 TeleTech Holdings Inc. Recent Developments
11.4 Teleperformance
11.4.1 Teleperformance Company Details
11.4.2 Teleperformance Business Overview
11.4.3 Teleperformance Outsourced Customer Care Services Products and Services
11.4.4 Teleperformance Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.4.5 Teleperformance Outsourced Customer Care Services SWOT Analysis
11.4.6 Teleperformance Recent Developments
11.5 Transcom Worldwide
11.5.1 Transcom Worldwide Company Details
11.5.2 Transcom Worldwide Business Overview
11.5.3 Transcom Worldwide Outsourced Customer Care Services Products and Services
11.5.4 Transcom Worldwide Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.5.5 Transcom Worldwide Outsourced Customer Care Services SWOT Analysis
11.5.6 Transcom Worldwide Recent Developments
11.6 West Corporation
11.6.1 West Corporation Company Details
11.6.2 West Corporation Business Overview
11.6.3 West Corporation Outsourced Customer Care Services Products and Services
11.6.4 West Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.6.5 West Corporation Outsourced Customer Care Services SWOT Analysis
11.6.6 West Corporation Recent Developments
11.7 Infosys
11.7.1 Infosys Company Details
11.7.2 Infosys Business Overview
11.7.3 Infosys Outsourced Customer Care Services Products and Services
11.7.4 Infosys Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.7.5 Infosys Outsourced Customer Care Services SWOT Analysis
11.7.6 Infosys Recent Developments
11.8 SPi Global
11.8.1 SPi Global Company Details
11.8.2 SPi Global Business Overview
11.8.3 SPi Global Outsourced Customer Care Services Products and Services
11.8.4 SPi Global Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.8.5 SPi Global Outsourced Customer Care Services SWOT Analysis
11.8.6 SPi Global Recent Developments
11.9 StarTek Inc.
11.9.1 StarTek Inc. Company Details
11.9.2 StarTek Inc. Business Overview
11.9.3 StarTek Inc. Outsourced Customer Care Services Products and Services
11.9.4 StarTek Inc. Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.9.5 StarTek Inc. Outsourced Customer Care Services SWOT Analysis
11.9.6 StarTek Inc. Recent Developments
11.10 Expert Global Solutions
11.10.1 Expert Global Solutions Company Details
11.10.2 Expert Global Solutions Business Overview
11.10.3 Expert Global Solutions Outsourced Customer Care Services Products and Services
11.10.4 Expert Global Solutions Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.10.5 Expert Global Solutions Outsourced Customer Care Services SWOT Analysis
11.10.6 Expert Global Solutions Recent Developments
11.11 Accenture
11.11.1 Accenture Company Details
11.11.2 Accenture Business Overview
11.11.3 Accenture Outsourced Customer Care Services Products and Services
11.11.4 Accenture Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.11.5 Accenture Recent Developments
11.12 Amdocs
11.12.1 Amdocs Company Details
11.12.2 Amdocs Business Overview
11.12.3 Amdocs Outsourced Customer Care Services Products and Services
11.12.4 Amdocs Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.12.5 Amdocs Recent Developments
11.13 Aegis
11.13.1 Aegis Company Details
11.13.2 Aegis Business Overview
11.13.3 Aegis Outsourced Customer Care Services Products and Services
11.13.4 Aegis Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.13.5 Aegis Recent Developments
11.14 Alorica
11.14.1 Alorica Company Details
11.14.2 Alorica Business Overview
11.14.3 Alorica Outsourced Customer Care Services Products and Services
11.14.4 Alorica Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.14.5 Alorica Recent Developments
11.15 Sitel Worldwide Corporation
11.15.1 Sitel Worldwide Corporation Company Details
11.15.2 Sitel Worldwide Corporation Business Overview
11.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Products and Services
11.15.4 Sitel Worldwide Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.15.5 Sitel Worldwide Corporation Recent Developments
11.16 Convergys Corporation
11.16.1 Convergys Corporation Company Details
11.16.2 Convergys Corporation Business Overview
11.16.3 Convergys Corporation Outsourced Customer Care Services Products and Services
11.16.4 Convergys Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022)
11.16.5 Convergys Corporation Recent Developments
12 Outsourced Customer Care Services Market Dynamics
12.1 Outsourced Customer Care Services Market Trends
12.2 Outsourced Customer Care Services Market Drivers
12.3 Outsourced Customer Care Services Market Challenges
12.4 Outsourced Customer Care Services Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
List of Tables
Table 1. Global Outsourced Customer Care Services Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of CRM Technology Hosting
Table 3. Key Players of Fulfillment/Logistics
Table 4. Key Players of Customer Interaction
Table 5. Global Outsourced Customer Care Services Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 6. Global Outsourced Customer Care Services Market Size (US$ Million) by Region: 2017 VS 2021 VS 2028
Table 7. Global Outsourced Customer Care Services Revenue by Region (2017-2022) & (US$ Million)
Table 8. Global Outsourced Customer Care Services Revenue Market Share by Region (2017-2022)
Table 9. Global Outsourced Customer Care Services Revenue by Players (2017-2022) & (US$ Million)
Table 10. Global Outsourced Customer Care Services Market Share by Players (2017-2022)
Table 11. Global Top Outsourced Customer Care Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Customer Care Services as of 2021)
Table 12. Ranking of Global Top Outsourced Customer Care Services Companies by Revenue (US$ Million) in 2021
Table 13. Global 5 Largest Players Market Share by Outsourced Customer Care Services Revenue (CR5 and HHI) & (2017-2022)
Table 14. Key Players Headquarters and Area Served
Table 15. Key Players Outsourced Customer Care Services Product Solution and Service
Table 16. Date of Key Manufacturers Enter into Outsourced Customer Care Services Market
Table 17. Mergers & Acquisitions, Expansion Plans
Table 18. Global Outsourced Customer Care Services Market Size by Type (2017-2022) & (US$ Million)
Table 19. Global Outsourced Customer Care Services Revenue Market Share by Type (2017-2022)
Table 20. Global Outsourced Customer Care Services Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 21. Global Outsourced Customer Care Services Revenue Market Share by Type (2023-2028)
Table 22. Global Outsourced Customer Care Services Market Size by Application (2017-2022) & (US$ Million)
Table 23. Global Outsourced Customer Care Services Revenue Market Share by Application (2017-2022)
Table 24. Global Outsourced Customer Care Services Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 25. Global Outsourced Customer Care Services Revenue Market Share by Application (2023-2028)
Table 26. North America Outsourced Customer Care Services Revenue by Company (2020-2022) & (US$ Million)
Table 27. North America Outsourced Customer Care Services Revenue by Type (2017-2022) & (US$ Million)
Table 28. North America Outsourced Customer Care Services Revenue by Type (2023-2028) & (US$ Million)
Table 29. North America Outsourced Customer Care Services Revenue by Application (2017-2022) & (US$ Million)
Table 30. North America Outsourced Customer Care Services Revenue by Application (2023-2028) & (US$ Million)
Table 31. North America Outsourced Customer Care Services Revenue by Country (2017-2022) & (US$ Million)
Table 32. North America Outsourced Customer Care Services Revenue by Country (2023-2028) & (US$ Million)
Table 33. Europe Outsourced Customer Care Services Revenue by Company (2020-2022) & (US$ Million)
Table 34. Europe Outsourced Customer Care Services Revenue by Type (2017-2022) & (US$ Million)
Table 35. Europe Outsourced Customer Care Services Revenue by Type (2023-2028) & (US$ Million)
Table 36. Europe Outsourced Customer Care Services Revenue by Application (2017-2022) & (US$ Million)
Table 37. Europe Outsourced Customer Care Services Revenue by Application (2023-2028) & (US$ Million)
Table 38. Europe Outsourced Customer Care Services Revenue by Country (2017-2022) & (US$ Million)
Table 39. Europe Outsourced Customer Care Services Revenue by Country (2023-2028) & (US$ Million)
Table 40. Asia Pacific Outsourced Customer Care Services Revenue by Company (2020-2022) & (US$ Million)
Table 41. Asia Pacific Outsourced Customer Care Services Revenue by Type (2017-2022) & (US$ Million)
Table 42. Asia Pacific Outsourced Customer Care Services Revenue by Type (2023-2028) & (US$ Million)
Table 43. Asia Pacific Outsourced Customer Care Services Revenue by Application (2017-2022) & (US$ Million)
Table 44. Asia Pacific Outsourced Customer Care Services Revenue by Application (2023-2028) & (US$ Million)
Table 45. Asia Pacific Outsourced Customer Care Services Revenue by Region (2017-2022) & (US$ Million)
Table 46. Asia Pacific Outsourced Customer Care Services Revenue by Region (2023-2028) & (US$ Million)
Table 47. Latin America Outsourced Customer Care Services Revenue by Company (2020-2022) & (US$ Million)
Table 48. Latin America Outsourced Customer Care Services Revenue by Type (2017-2022) & (US$ Million)
Table 49. Latin America Outsourced Customer Care Services Revenue by Type (2023-2028) & (US$ Million)
Table 50. Latin America Outsourced Customer Care Services Revenue by Application (2017-2022) & (US$ Million)
Table 51. Latin America Outsourced Customer Care Services Revenue by Application (2023-2028) & (US$ Million)
Table 52. Latin America Outsourced Customer Care Services Revenue by Country (2017-2022) & (US$ Million)
Table 53. Latin America Outsourced Customer Care Services Revenue by Country (2023-2028) & (US$ Million)
Table 54. Middle East and Africa Outsourced Customer Care Services Revenue by Company (2020-2022) & (US$ Million)
Table 55. Middle East and Africa Outsourced Customer Care Services Revenue by Type (2017-2022) & (US$ Million)
Table 56. Middle East and Africa Outsourced Customer Care Services Revenue by Type (2023-2028) & (US$ Million)
Table 57. Middle East and Africa Outsourced Customer Care Services Revenue by Application (2017-2022) & (US$ Million)
Table 58. Middle East and Africa Outsourced Customer Care Services Revenue by Application (2023-2028) & (US$ Million)
Table 59. Middle East and Africa Outsourced Customer Care Services Revenue by Country (2017-2022) & (US$ Million)
Table 60. Middle East and Africa Outsourced Customer Care Services Revenue by Country (2023-2028) & (US$ Million)
Table 61. Sykes Enterprises Company Details
Table 62. Sykes Enterprises Business Overview
Table 63. Sykes Enterprises Outsourced Customer Care Services Product and Services
Table 64. Sykes Enterprises Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 65. Sykes Enterprises Outsourced Customer Care Services SWOT Analysis
Table 66. Sykes Enterprises Recent Developments
Table 67. Synnex Corporation Company Details
Table 68. Synnex Corporation Business Overview
Table 69. Synnex Corporation Outsourced Customer Care Services Product and Services
Table 70. Synnex Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 71. Synnex Corporation Outsourced Customer Care Services SWOT Analysis
Table 72. Synnex Corporation Recent Developments
Table 73. TeleTech Holdings Inc. Company Details
Table 74. TeleTech Holdings Inc. Business Overview
Table 75. TeleTech Holdings Inc. Outsourced Customer Care Services Product and Services
Table 76. TeleTech Holdings Inc. Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 77. TeleTech Holdings Inc. Outsourced Customer Care Services SWOT Analysis
Table 78. TeleTech Holdings Inc. Recent Developments
Table 79. Teleperformance Company Details
Table 80. Teleperformance Business Overview
Table 81. Teleperformance Outsourced Customer Care Services Product and Services
Table 82. Teleperformance Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 83. Teleperformance Outsourced Customer Care Services SWOT Analysis
Table 84. Teleperformance Recent Developments
Table 85. Transcom Worldwide Company Details
Table 86. Transcom Worldwide Business Overview
Table 87. Transcom Worldwide Outsourced Customer Care Services Product and Services
Table 88. Transcom Worldwide Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 89. Transcom Worldwide Outsourced Customer Care Services SWOT Analysis
Table 90. Transcom Worldwide Recent Developments
Table 91. West Corporation Company Details
Table 92. West Corporation Business Overview
Table 93. West Corporation Outsourced Customer Care Services Product and Services
Table 94. West Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 95. West Corporation Outsourced Customer Care Services SWOT Analysis
Table 96. West Corporation Recent Developments
Table 97. Infosys Company Details
Table 98. Infosys Business Overview
Table 99. Infosys Outsourced Customer Care Services Product and Services
Table 100. Infosys Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 101. Infosys Outsourced Customer Care Services SWOT Analysis
Table 102. Infosys Recent Developments
Table 103. SPi Global Company Details
Table 104. SPi Global Business Overview
Table 105. SPi Global Outsourced Customer Care Services Product and Services
Table 106. SPi Global Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 107. SPi Global Outsourced Customer Care Services SWOT Analysis
Table 108. SPi Global Recent Developments
Table 109. StarTek Inc. Company Details
Table 110. StarTek Inc. Business Overview
Table 111. StarTek Inc. Outsourced Customer Care Services Product and Services
Table 112. StarTek Inc. Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 113. StarTek Inc. Outsourced Customer Care Services SWOT Analysis
Table 114. StarTek Inc. Recent Developments
Table 115. Expert Global Solutions Company Details
Table 116. Expert Global Solutions Business Overview
Table 117. Expert Global Solutions Outsourced Customer Care Services Product and Services
Table 118. Expert Global Solutions Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 119. Expert Global Solutions Outsourced Customer Care Services SWOT Analysis
Table 120. Expert Global Solutions Recent Developments
Table 121. Accenture Company Details
Table 122. Accenture Business Overview
Table 123. Accenture Outsourced Customer Care Services Product and Services
Table 124. Accenture Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 125. Accenture Recent Developments
Table 126. Amdocs Company Details
Table 127. Amdocs Business Overview
Table 128. Amdocs Outsourced Customer Care Services Product and Services
Table 129. Amdocs Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 130. Amdocs Recent Developments
Table 131. Aegis Company Details
Table 132. Aegis Business Overview
Table 133. Aegis Outsourced Customer Care Services Product and Services
Table 134. Aegis Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 135. Aegis Recent Developments
Table 136. Alorica Company Details
Table 137. Alorica Business Overview
Table 138. Alorica Outsourced Customer Care Services Product and Services
Table 139. Alorica Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 140. Alorica Recent Developments
Table 141. Sitel Worldwide Corporation Company Details
Table 142. Sitel Worldwide Corporation Business Overview
Table 143. Sitel Worldwide Corporation Outsourced Customer Care Services Product and Services
Table 144. Sitel Worldwide Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 145. Sitel Worldwide Corporation Recent Developments
Table 146. Convergys Corporation Company Details
Table 147. Convergys Corporation Business Overview
Table 148. Convergys Corporation Outsourced Customer Care Services Product and Services
Table 149. Convergys Corporation Outsourced Customer Care Services Revenue in Outsourced Customer Care Services Business (2017-2022) & (US$ Million)
Table 150. Convergys Corporation Recent Developments
Table 151. Outsourced Customer Care Services Market Trends
Table 152. Outsourced Customer Care Services Market Drivers
Table 153. Outsourced Customer Care Services Market Challenges
Table 154. Outsourced Customer Care Services Market Restraints
Table 155. Research Programs/Design for This Report
Table 156. Key Data Information from Secondary Sources
Table 157. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Outsourced Customer Care Services Sales Market Share by Type: 2021 VS 2028
Figure 2. CRM Technology Hosting Features
Figure 3. Fulfillment/Logistics Features
Figure 4. Customer Interaction Features
Figure 5. Global Outsourced Customer Care Services Sales Market Share by Application: 2021 VS 2028
Figure 6. Pharma & Healthcare Case Studies
Figure 7. Food & Beverages Case Studies
Figure 8. Chemical & Material Case Studies
Figure 9. Construction Case Studies
Figure 10. Logistics Case Studies
Figure 11. Other Case Studies
Figure 12. Outsourced Customer Care Services Report Years Considered
Figure 13. Global Outsourced Customer Care Services Revenue, (US$ Million), 2017 VS 2021 VS 2028
Figure 14. Global Outsourced Customer Care Services Market Size 2017-2028 (US$ Million)
Figure 15. Global Outsourced Customer Care Services Market Size Market Share by Region: 2021 VS 2028
Figure 16. Global Outsourced Customer Care Services Revenue Market Share by Region in 2017 VS 2022
Figure 17. Global Top 10 Outsourced Customer Care Services Countries Ranking by Market Size (US$ Million) in 2021
Figure 18. Global Outsourced Customer Care Services Market Share by Players in 2021
Figure 19. Global Top Outsourced Customer Care Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Customer Care Services as of 2021)
Figure 20. The Top 10 and 5 Players Market Share by Outsourced Customer Care Services Revenue in 2021
Figure 21. North America Outsourced Customer Care Services Revenue Market Share by Company in 2021
Figure 22. North America Outsourced Customer Care Services Revenue Market Share by Type (2017-2028)
Figure 23. North America Outsourced Customer Care Services Revenue Market Share by Application (2017-2028)
Figure 24. North America Outsourced Customer Care Services Revenue Share by Country (2017-2028)
Figure 25. U.S. Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 26. Canada Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 27. Europe Outsourced Customer Care Services Revenue Market Share by Company in 2021
Figure 28. Europe Outsourced Customer Care Services Revenue Market Share by Type (2017-2028)
Figure 29. Europe Outsourced Customer Care Services Revenue Market Share by Application (2017-2028)
Figure 30. Europe Outsourced Customer Care Services Revenue Share by Country (2017-2028)
Figure 31. Germany Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 32. France Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 33. U.K. Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 34. Italy Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 35. Russia Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 36. Asia Pacific Outsourced Customer Care Services Revenue Market Share by Company in 2021
Figure 37. Asia Pacific Outsourced Customer Care Services Revenue Market Share by Type (2017-2028)
Figure 38. Asia Pacific Outsourced Customer Care Services Revenue Market Share by Application (2017-2028)
Figure 39. Asia Pacific Outsourced Customer Care Services Revenue Share by Region (2017-2028)
Figure 40. China Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 41. Japan Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 42. South Korea Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 43. India Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 44. Australia Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 45. Taiwan Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 46. Indonesia Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 47. Thailand Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 48. Malaysia Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 49. Philippines Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 50. Vietnam Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 51. Latin America Outsourced Customer Care Services Revenue Market Share by Company in 2021
Figure 52. Latin America Outsourced Customer Care Services Revenue Market Share by Type (2017-2028)
Figure 53. Latin America Outsourced Customer Care Services Revenue Market Share by Application (2017-2028)
Figure 54. Latin America Outsourced Customer Care Services Revenue Share by Country (2017-2028)
Figure 55. Mexico Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 56. Brazil Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 57. Argentina Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 58. Middle East and Africa Outsourced Customer Care Services Revenue Market Share by Company in 2021
Figure 59. Middle East and Africa Outsourced Customer Care Services Revenue Market Share by Type (2017-2028)
Figure 60. Middle East and Africa Outsourced Customer Care Services Revenue Market Share by Application (2017-2028)
Figure 61. Middle East and Africa Outsourced Customer Care Services Revenue Share by Country (2017-2028)
Figure 62. Turkey Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 63. Saudi Arabia Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 64. U.A.E Outsourced Customer Care Services Revenue (2017-2028) & (US$ Million)
Figure 65. Sykes Enterprises Revenue Growth Rate in Outsourced Customer Care Services Business (2017-2022)
Figure 66. Synnex Corporation Revenue Growth Rate in Outsourced Customer Care Services Business (2017-2022)
Figure 67. TeleTech Holdings Inc. Revenue Growth Rate in Outsourced Customer Care Service

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The global optical imaging system market is predicted to reach US$ 3 billion by 2024. It is expected to grow at a stable rate and will post a CAGR of more than 8% in the coming years. The growing market infiltration of digital …

• Foremost Trends In Global Pet Care Market

The global pet care market is foretold to improve in the forthcoming years as matched to the preceding years and will showcase better sales in various market segments. It is estimated that the global pet care market will grow at a CAGR o…

• China To Review Its Food Security Laws

China has arisen as the globe’s firmest developing economy. In addition, China brags about the biggest population pool in the world. In recent times, the one child policy in the republic was terminated. This is anticipated to upsur…

Global Contact Center Market Research Report 2024

Published: 08-Jan-2024        Price: US 2900 Onwards        Pages: 88

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and The collection of information from customers during in-store purchasing. A contact center is generally part of an en......

Global Contact Center Market Growth (Status and Outlook) 2024-2030

Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 112

According to our LPI (LP Information) latest study, the global Contact Center market size was valued at US$ 32950 million in 2023. With growing demand in downstream market, the Contact Center is forecast to a readjusted size of US$ 42890 million by 2030 with a CAGR of 3.8% during review period. The research report highlights the growth potential of the global Contact Center market. Contact Center are expected to show stable growth in the future market. However, product differentiation, r......

Global Contact Center Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Published: 01-Jan-2024        Price: US 3480 Onwards        Pages: 114

According to our (Global Info Research) latest study, the global Contact Center market size was valued at USD 34660 million in 2023 and is forecast to a readjusted size of USD 44210 million by 2030 with a CAGR of 3.5% during review period. A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may inc......

Global SaaS-based CRM Software Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 101

Market Overview of Global SaaS-based CRM Software market: According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......

Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 98

Market Overview of Global Customer Relationship Management market: According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......

Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 12-Dec-2023        Price: US 3380 Onwards        Pages: 115

Market Overview of Global Outsourced Customer Care Services market: According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep......

Global Contact Center Analytics Market Research Report 2023

Published: 28-Nov-2023        Price: US 2900 Onwards        Pages: 93

Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers. According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......

2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

Published: 06-Nov-2023        Price: US 2500 Onwards        Pages: 104

This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Con......

Global Contact Center Market Status and Outlook 2023-2028

Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127

The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......

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