IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
Based on the ITSM Software market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.
In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.
Key players in the global ITSM Software market covered in Chapter 5:
BMC Software, Inc.
IBM
CA Technologies
Atlassian
Microsoft
SolarWinds
ServiceNow
Ivanti
LogMeIn, Inc.
ASG Technologies
In Chapter 6, on the basis of types, the ITSM Software market from 2015 to 2025 is primarily split into:
On-premises
Cloud-Based
In Chapter 7, on the basis of applications, the ITSM Software market from 2015 to 2025 covers:
Small and Medium Enterprises (SMEs)
Large Enterprises
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Global ITSM Software Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery
Table of Content
1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global ITSM Software Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis
2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact
3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain
4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans
5 Analysis of Leading Companies
5.1 BMC Software, Inc.
5.1.1 BMC Software, Inc. Company Profile
5.1.2 BMC Software, Inc. Business Overview
5.1.3 BMC Software, Inc. ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 BMC Software, Inc. ITSM Software Products Introduction
5.2 IBM
5.2.1 IBM Company Profile
5.2.2 IBM Business Overview
5.2.3 IBM ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 IBM ITSM Software Products Introduction
5.3 CA Technologies
5.3.1 CA Technologies Company Profile
5.3.2 CA Technologies Business Overview
5.3.3 CA Technologies ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 CA Technologies ITSM Software Products Introduction
5.4 Atlassian
5.4.1 Atlassian Company Profile
5.4.2 Atlassian Business Overview
5.4.3 Atlassian ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 Atlassian ITSM Software Products Introduction
5.5 Microsoft
5.5.1 Microsoft Company Profile
5.5.2 Microsoft Business Overview
5.5.3 Microsoft ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 Microsoft ITSM Software Products Introduction
5.6 SolarWinds
5.6.1 SolarWinds Company Profile
5.6.2 SolarWinds Business Overview
5.6.3 SolarWinds ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 SolarWinds ITSM Software Products Introduction
5.7 ServiceNow
5.7.1 ServiceNow Company Profile
5.7.2 ServiceNow Business Overview
5.7.3 ServiceNow ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 ServiceNow ITSM Software Products Introduction
5.8 Ivanti
5.8.1 Ivanti Company Profile
5.8.2 Ivanti Business Overview
5.8.3 Ivanti ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 Ivanti ITSM Software Products Introduction
5.9 LogMeIn, Inc.
5.9.1 LogMeIn, Inc. Company Profile
5.9.2 LogMeIn, Inc. Business Overview
5.9.3 LogMeIn, Inc. ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 LogMeIn, Inc. ITSM Software Products Introduction
5.10 ASG Technologies
5.10.1 ASG Technologies Company Profile
5.10.2 ASG Technologies Business Overview
5.10.3 ASG Technologies ITSM Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 ASG Technologies ITSM Software Products Introduction
6 Market Analysis and Forecast, By Product Types
6.1 Global ITSM Software Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global ITSM Software Sales and Market Share by Types (2015-2020)
6.1.2 Global ITSM Software Revenue and Market Share by Types (2015-2020)
6.1.3 Global ITSM Software Price by Types (2015-2020)
6.2 Global ITSM Software Market Forecast by Types (2020-2025)
6.2.1 Global ITSM Software Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global ITSM Software Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global ITSM Software Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global ITSM Software Sales, Price and Growth Rate of On-premises
6.3.2 Global ITSM Software Sales, Price and Growth Rate of Cloud-Based
6.4 Global ITSM Software Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 On-premises Market Revenue and Sales Forecast (2020-2025)
6.4.2 Cloud-Based Market Revenue and Sales Forecast (2020-2025)
7 Market Analysis and Forecast, By Applications
7.1 Global ITSM Software Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global ITSM Software Sales and Market Share by Applications (2015-2020)
7.1.2 Global ITSM Software Revenue and Market Share by Applications (2015-2020)
7.2 Global ITSM Software Market Forecast by Applications (2020-2025)
7.2.1 Global ITSM Software Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global ITSM Software Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global ITSM Software Revenue, Sales and Growth Rate of Small and Medium Enterprises (SMEs) (2015-2020)
7.3.2 Global ITSM Software Revenue, Sales and Growth Rate of Large Enterprises (2015-2020)
7.4 Global ITSM Software Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 Small and Medium Enterprises (SMEs) Market Revenue and Sales Forecast (2020-2025)
7.4.2 Large Enterprises Market Revenue and Sales Forecast (2020-2025)
8 Market Analysis and Forecast, By Regions
8.1 Global ITSM Software Sales by Regions (2015-2020)
8.2 Global ITSM Software Market Revenue by Regions (2015-2020)
8.3 Global ITSM Software Market Forecast by Regions (2020-2025)
9 North America ITSM Software Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America ITSM Software Market Sales and Growth Rate (2015-2020)
9.3 North America ITSM Software Market Revenue and Growth Rate (2015-2020)
9.4 North America ITSM Software Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America ITSM Software Market Analysis by Country
9.6.1 U.S. ITSM Software Sales and Growth Rate
9.6.2 Canada ITSM Software Sales and Growth Rate
9.6.3 Mexico ITSM Software Sales and Growth Rate
10 Europe ITSM Software Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe ITSM Software Market Sales and Growth Rate (2015-2020)
10.3 Europe ITSM Software Market Revenue and Growth Rate (2015-2020)
10.4 Europe ITSM Software Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe ITSM Software Market Analysis by Country
10.6.1 Germany ITSM Software Sales and Growth Rate
10.6.2 United Kingdom ITSM Software Sales and Growth Rate
10.6.3 France ITSM Software Sales and Growth Rate
10.6.4 Italy ITSM Software Sales and Growth Rate
10.6.5 Spain ITSM Software Sales and Growth Rate
10.6.6 Russia ITSM Software Sales and Growth Rate
11 Asia-Pacific ITSM Software Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific ITSM Software Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific ITSM Software Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific ITSM Software Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific ITSM Software Market Analysis by Country
11.6.1 China ITSM Software Sales and Growth Rate
11.6.2 Japan ITSM Software Sales and Growth Rate
11.6.3 South Korea ITSM Software Sales and Growth Rate
11.6.4 Australia ITSM Software Sales and Growth Rate
11.6.5 India ITSM Software Sales and Growth Rate
12 South America ITSM Software Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America ITSM Software Market Sales and Growth Rate (2015-2020)
12.3 South America ITSM Software Market Revenue and Growth Rate (2015-2020)
12.4 South America ITSM Software Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America ITSM Software Market Analysis by Country
12.6.1 Brazil ITSM Software Sales and Growth Rate
12.6.2 Argentina ITSM Software Sales and Growth Rate
12.6.3 Columbia ITSM Software Sales and Growth Rate
13 Middle East and Africa ITSM Software Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa ITSM Software Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa ITSM Software Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa ITSM Software Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa ITSM Software Market Analysis by Country
13.6.1 UAE ITSM Software Sales and Growth Rate
13.6.2 Egypt ITSM Software Sales and Growth Rate
13.6.3 South Africa ITSM Software Sales and Growth Rate
14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors
15 Appendix
15.1 Methodology
15.2 Research Data Source
List of Tables and Figures
Figure Product Picture
Figure Global ITSM Software Market Size and Growth Rate 2015-2025
Table ITSM Software Key Market Segments
Figure Global ITSM Software Market Revenue ($) Segment by Type from 2015-2020
Figure Global ITSM Software Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of ITSM Software
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table BMC Software, Inc. Company Profile
Table BMC Software, Inc. Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure BMC Software, Inc. Production and Growth Rate
Figure BMC Software, Inc. Market Revenue ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure IBM Production and Growth Rate
Figure IBM Market Revenue ($) Market Share 2015-2020
Table CA Technologies Company Profile
Table CA Technologies Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure CA Technologies Production and Growth Rate
Figure CA Technologies Market Revenue ($) Market Share 2015-2020
Table Atlassian Company Profile
Table Atlassian Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Atlassian Production and Growth Rate
Figure Atlassian Market Revenue ($) Market Share 2015-2020
Table Microsoft Company Profile
Table Microsoft Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Microsoft Production and Growth Rate
Figure Microsoft Market Revenue ($) Market Share 2015-2020
Table SolarWinds Company Profile
Table SolarWinds Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure SolarWinds Production and Growth Rate
Figure SolarWinds Market Revenue ($) Market Share 2015-2020
Table ServiceNow Company Profile
Table ServiceNow Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure ServiceNow Production and Growth Rate
Figure ServiceNow Market Revenue ($) Market Share 2015-2020
Table Ivanti Company Profile
Table Ivanti Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Ivanti Production and Growth Rate
Figure Ivanti Market Revenue ($) Market Share 2015-2020
Table LogMeIn, Inc. Company Profile
Table LogMeIn, Inc. Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure LogMeIn, Inc. Production and Growth Rate
Figure LogMeIn, Inc. Market Revenue ($) Market Share 2015-2020
Table ASG Technologies Company Profile
Table ASG Technologies Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure ASG Technologies Production and Growth Rate
Figure ASG Technologies Market Revenue ($) Market Share 2015-2020
Table Global ITSM Software Sales by Types (2015-2020)
Table Global ITSM Software Sales Share by Types (2015-2020)
Table Global ITSM Software Revenue ($) by Types (2015-2020)
Table Global ITSM Software Revenue Share by Types (2015-2020)
Table Global ITSM Software Price ($) by Types (2015-2020)
Table Global ITSM Software Market Forecast Sales by Types (2020-2025)
Table Global ITSM Software Market Forecast Sales Share by Types (2020-2025)
Table Global ITSM Software Market Forecast Revenue ($) by Types (2020-2025)
Table Global ITSM Software Market Forecast Revenue Share by Types (2020-2025)
Figure Global On-premises Sales and Growth Rate (2015-2020)
Figure Global On-premises Price (2015-2020)
Figure Global Cloud-Based Sales and Growth Rate (2015-2020)
Figure Global Cloud-Based Price (2015-2020)
Figure Global ITSM Software Market Revenue ($) and Growth Rate Forecast of On-premises (2020-2025)
Figure Global ITSM Software Sales and Growth Rate Forecast of On-premises (2020-2025)
Figure Global ITSM Software Market Revenue ($) and Growth Rate Forecast of Cloud-Based (2020-2025)
Figure Global ITSM Software Sales and Growth Rate Forecast of Cloud-Based (2020-2025)
Table Global ITSM Software Sales by Applications (2015-2020)
Table Global ITSM Software Sales Share by Applications (2015-2020)
Table Global ITSM Software Revenue ($) by Applications (2015-2020)
Table Global ITSM Software Revenue Share by Applications (2015-2020)
Table Global ITSM Software Market Forecast Sales by Applications (2020-2025)
Table Global ITSM Software Market Forecast Sales Share by Applications (2020-2025)
Table Global ITSM Software Market Forecast Revenue ($) by Applications (2020-2025)
Table Global ITSM Software Market Forecast Revenue Share by Applications (2020-2025)
Figure Global Small and Medium Enterprises (SMEs) Sales and Growth Rate (2015-2020)
Figure Global Small and Medium Enterprises (SMEs) Price (2015-2020)
Figure Global Large Enterprises Sales and Growth Rate (2015-2020)
Figure Global Large Enterprises Price (2015-2020)
Figure Global ITSM Software Market Revenue ($) and Growth Rate Forecast of Small and Medium Enterprises (SMEs) (2020-2025)
Figure Global ITSM Software Sales and Growth Rate Forecast of Small and Medium Enterprises (SMEs) (2020-2025)
Figure Global ITSM Software Market Revenue ($) and Growth Rate Forecast of Large Enterprises (2020-2025)
Figure Global ITSM Software Sales and Growth Rate Forecast of Large Enterprises (2020-2025)
Figure Global ITSM Software Sales and Growth Rate (2015-2020)
Table Global ITSM Software Sales by Regions (2015-2020)
Table Global ITSM Software Sales Market Share by Regions (2015-2020)
Figure Global ITSM Software Sales Market Share by Regions in 2019
Figure Global ITSM Software Revenue and Growth Rate (2015-2020)
Table Global ITSM Software Revenue by Regions (2015-2020)
Table Global ITSM Software Revenue Market Share by Regions (2015-2020)
Figure Global ITSM Software Revenue Market Share by Regions in 2019
Table Global ITSM Software Market Forecast Sales by Regions (2020-2025)
Table Global ITSM Software Market Forecast Sales Share by Regions (2020-2025)
Table Global ITSM Software Market Forecast Revenue ($) by Regions (2020-2025)
Table Global ITSM Software Market Forecast Revenue Share by Regions (2020-2025)
Figure North America ITSM Software Market Sales and Growth Rate (2015-2020)
Figure North America ITSM Software Market Revenue and Growth Rate (2015-2020)
Figure North America ITSM Software Market Forecast Sales (2020-2025)
Figure North America ITSM Software Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Canada ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Mexico ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Europe ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Europe ITSM Software Market Revenue and Growth Rate (2015-2020)
Figure Europe ITSM Software Market Forecast Sales (2020-2025)
Figure Europe ITSM Software Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany ITSM Software Market Sales and Growth Rate (2015-2020)
Figure United Kingdom ITSM Software Market Sales and Growth Rate (2015-2020)
Figure France ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Italy ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Spain ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Russia ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific ITSM Software Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific ITSM Software Market Forecast Sales (2020-2025)
Figure Asia-Pacific ITSM Software Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Japan ITSM Software Market Sales and Growth Rate (2015-2020)
Figure South Korea ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Australia ITSM Software Market Sales and Growth Rate (2015-2020)
Figure India ITSM Software Market Sales and Growth Rate (2015-2020)
Figure South America ITSM Software Market Sales and Growth Rate (2015-2020)
Figure South America ITSM Software Market Revenue and Growth Rate (2015-2020)
Figure South America ITSM Software Market Forecast Sales (2020-2025)
Figure South America ITSM Software Market Forecast Revenue ($) (2020-2025)
Figure Brazil ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Argentina ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Columbia ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa ITSM Software Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa ITSM Software Market Forecast Sales (2020-2025)
Figure Middle East and Africa ITSM Software Market Forecast Revenue ($) (2020-2025)
Figure UAE ITSM Software Market Sales and Growth Rate (2015-2020)
Figure Egypt ITSM Software Market Sales and Growth Rate (2015-2020)
Figure South Africa ITSM Software Market Sales and Growth Rate (2015-2020)
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