Global ITSM Market Size, Status and Forecast 2020-2026

Global ITSM Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by ITSM Revenue
1.4 Market by Type
1.4.1 Global ITSM Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Service portfolio management
1.4.3 Configuration and change management
1.4.4 Service desk software
1.4.5 Operations and performance management
1.4.6 Dashboard, reporting, and analytics
1.5 Market by Application
1.5.1 Global ITSM Market Share by Application: 2020 VS 2026
1.5.2 Banking, Financial Services, and Insurance (BFSI)
1.5.3 Telecommunication and IT
1.5.4 Healthcare and life sciences
1.5.5 Retail and Consumer Packaged Goods (CPG)
1.5.6 Government and public sector
1.5.7 Energy and utilities
1.5.8 Travel and hospitality
1.5.9 Manufacturing
1.5.10 Education
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global ITSM Market Perspective (2015-2026)
2.2 Global ITSM Growth Trends by Regions
2.2.1 ITSM Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 ITSM Historic Market Share by Regions (2015-2020)
2.2.3 ITSM Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 ITSM Market Growth Strategy
2.3.6 Primary Interviews with Key ITSM Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top ITSM Players by Market Size
3.1.1 Global Top ITSM Players by Revenue (2015-2020)
3.1.2 Global ITSM Revenue Market Share by Players (2015-2020)
3.1.3 Global ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global ITSM Market Concentration Ratio
3.2.1 Global ITSM Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by ITSM Revenue in 2019
3.3 ITSM Key Players Head office and Area Served
3.4 Key Players ITSM Product Solution and Service
3.5 Date of Enter into ITSM Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type (2015-2026)
4.1 Global ITSM Historic Market Size by Type (2015-2020)
4.2 Global ITSM Forecasted Market Size by Type (2021-2026)
5 Market Size by Application (2015-2026)
5.1 Global ITSM Market Size by Application (2015-2020)
5.2 Global ITSM Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America ITSM Market Size (2015-2020)
6.2 ITSM Key Players in North America (2019-2020)
6.3 North America ITSM Market Size by Type (2015-2020)
6.4 North America ITSM Market Size by Application (2015-2020)
7 Europe
7.1 Europe ITSM Market Size (2015-2020)
7.2 ITSM Key Players in Europe (2019-2020)
7.3 Europe ITSM Market Size by Type (2015-2020)
7.4 Europe ITSM Market Size by Application (2015-2020)
8 China
8.1 China ITSM Market Size (2015-2020)
8.2 ITSM Key Players in China (2019-2020)
8.3 China ITSM Market Size by Type (2015-2020)
8.4 China ITSM Market Size by Application (2015-2020)
9 Japan
9.1 Japan ITSM Market Size (2015-2020)
9.2 ITSM Key Players in Japan (2019-2020)
9.3 Japan ITSM Market Size by Type (2015-2020)
9.4 Japan ITSM Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia ITSM Market Size (2015-2020)
10.2 ITSM Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia ITSM Market Size by Type (2015-2020)
10.4 Southeast Asia ITSM Market Size by Application (2015-2020)
11 India
11.1 India ITSM Market Size (2015-2020)
11.2 ITSM Key Players in India (2019-2020)
11.3 India ITSM Market Size by Type (2015-2020)
11.4 India ITSM Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America ITSM Market Size (2015-2020)
12.2 ITSM Key Players in Central & South America (2019-2020)
12.3 Central & South America ITSM Market Size by Type (2015-2020)
12.4 Central & South America ITSM Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 BMC Software
13.1.1 BMC Software Company Details
13.1.2 BMC Software Business Overview
13.1.3 BMC Software ITSM Introduction
13.1.4 BMC Software Revenue in ITSM Business (2015-2020))
13.1.5 BMC Software Recent Development
13.2 Broadcom
13.2.1 Broadcom Company Details
13.2.2 Broadcom Business Overview
13.2.3 Broadcom ITSM Introduction
13.2.4 Broadcom Revenue in ITSM Business (2015-2020)
13.2.5 Broadcom Recent Development
13.3 Servicenow
13.3.1 Servicenow Company Details
13.3.2 Servicenow Business Overview
13.3.3 Servicenow ITSM Introduction
13.3.4 Servicenow Revenue in ITSM Business (2015-2020)
13.3.5 Servicenow Recent Development
13.4 Cherwell Software
13.4.1 Cherwell Software Company Details
13.4.2 Cherwell Software Business Overview
13.4.3 Cherwell Software ITSM Introduction
13.4.4 Cherwell Software Revenue in ITSM Business (2015-2020)
13.4.5 Cherwell Software Recent Development
13.5 HPE
13.5.1 HPE Company Details
13.5.2 HPE Business Overview
13.5.3 HPE ITSM Introduction
13.5.4 HPE Revenue in ITSM Business (2015-2020)
13.5.5 HPE Recent Development
13.6 Citrix Systems
13.6.1 Citrix Systems Company Details
13.6.2 Citrix Systems Business Overview
13.6.3 Citrix Systems ITSM Introduction
13.6.4 Citrix Systems Revenue in ITSM Business (2015-2020)
13.6.5 Citrix Systems Recent Development
13.7 Axios Systems
13.7.1 Axios Systems Company Details
13.7.2 Axios Systems Business Overview
13.7.3 Axios Systems ITSM Introduction
13.7.4 Axios Systems Revenue in ITSM Business (2015-2020)
13.7.5 Axios Systems Recent Development
13.8 IBM
13.8.1 IBM Company Details
13.8.2 IBM Business Overview
13.8.3 IBM ITSM Introduction
13.8.4 IBM Revenue in ITSM Business (2015-2020)
13.8.5 IBM Recent Development
13.9 Heat Software
13.9.1 Heat Software Company Details
13.9.2 Heat Software Business Overview
13.9.3 Heat Software ITSM Introduction
13.9.4 Heat Software Revenue in ITSM Business (2015-2020)
13.9.5 Heat Software Recent Development
13.10 Hornbill
13.10.1 Hornbill Company Details
13.10.2 Hornbill Business Overview
13.10.3 Hornbill ITSM Introduction
13.10.4 Hornbill Revenue in ITSM Business (2015-2020)
13.10.5 Hornbill Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
Table 1. ITSM Key Market Segments
Table 2. Key Players Covered: Ranking by ITSM Revenue
Table 3. Ranking of Global Top ITSM Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global ITSM Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Service portfolio management
Table 6. Key Players of Configuration and change management
Table 7. Key Players of Service desk software
Table 8. Key Players of Operations and performance management
Table 9. Key Players of Dashboard, reporting, and analytics
Table 10. Global ITSM Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 11. Global ITSM Market Size by Regions (US$ Million): 2020 VS 2026
Table 12. Global ITSM Market Size by Regions (2015-2020) (US$ Million)
Table 13. Global ITSM Market Share by Regions (2015-2020)
Table 14. Global ITSM Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 15. Global ITSM Market Share by Regions (2021-2026)
Table 16. Market Top Trends
Table 17. Key Drivers: Impact Analysis
Table 18. Key Challenges
Table 19. ITSM Market Growth Strategy
Table 20. Main Points Interviewed from Key ITSM Players
Table 21. Global ITSM Revenue by Players (2015-2020) (Million US$)
Table 22. Global ITSM Market Share by Players (2015-2020)
Table 23. Global Top ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2019)
Table 24. Global ITSM by Players Market Concentration Ratio (CR5 and HHI)
Table 25. Key Players Headquarters and Area Served
Table 26. Key Players ITSM Product Solution and Service
Table 27. Date of Enter into ITSM Market
Table 28. Mergers & Acquisitions, Expansion Plans
Table 29. Global ITSM Market Size by Type (2015-2020) (Million US$)
Table 30. Global ITSM Market Size Share by Type (2015-2020)
Table 31. Global ITSM Revenue Market Share by Type (2021-2026)
Table 32. Global ITSM Market Size Share by Application (2015-2020)
Table 33. Global ITSM Market Size by Application (2015-2020) (Million US$)
Table 34. Global ITSM Market Size Share by Application (2021-2026)
Table 35. North America Key Players ITSM Revenue (2019-2020) (Million US$)
Table 36. North America Key Players ITSM Market Share (2019-2020)
Table 37. North America ITSM Market Size by Type (2015-2020) (Million US$)
Table 38. North America ITSM Market Share by Type (2015-2020)
Table 39. North America ITSM Market Size by Application (2015-2020) (Million US$)
Table 40. North America ITSM Market Share by Application (2015-2020)
Table 41. Europe Key Players ITSM Revenue (2019-2020) (Million US$)
Table 42. Europe Key Players ITSM Market Share (2019-2020)
Table 43. Europe ITSM Market Size by Type (2015-2020) (Million US$)
Table 44. Europe ITSM Market Share by Type (2015-2020)
Table 45. Europe ITSM Market Size by Application (2015-2020) (Million US$)
Table 46. Europe ITSM Market Share by Application (2015-2020)
Table 47. China Key Players ITSM Revenue (2019-2020) (Million US$)
Table 48. China Key Players ITSM Market Share (2019-2020)
Table 49. China ITSM Market Size by Type (2015-2020) (Million US$)
Table 50. China ITSM Market Share by Type (2015-2020)
Table 51. China ITSM Market Size by Application (2015-2020) (Million US$)
Table 52. China ITSM Market Share by Application (2015-2020)
Table 53. Japan Key Players ITSM Revenue (2019-2020) (Million US$)
Table 54. Japan Key Players ITSM Market Share (2019-2020)
Table 55. Japan ITSM Market Size by Type (2015-2020) (Million US$)
Table 56. Japan ITSM Market Share by Type (2015-2020)
Table 57. Japan ITSM Market Size by Application (2015-2020) (Million US$)
Table 58. Japan ITSM Market Share by Application (2015-2020)
Table 59. Southeast Asia Key Players ITSM Revenue (2019-2020) (Million US$)
Table 60. Southeast Asia Key Players ITSM Market Share (2019-2020)
Table 61. Southeast Asia ITSM Market Size by Type (2015-2020) (Million US$)
Table 62. Southeast Asia ITSM Market Share by Type (2015-2020)
Table 63. Southeast Asia ITSM Market Size by Application (2015-2020) (Million US$)
Table 64. Southeast Asia ITSM Market Share by Application (2015-2020)
Table 65. India Key Players ITSM Revenue (2019-2020) (Million US$)
Table 66. India Key Players ITSM Market Share (2019-2020)
Table 67. India ITSM Market Size by Type (2015-2020) (Million US$)
Table 68. India ITSM Market Share by Type (2015-2020)
Table 69. India ITSM Market Size by Application (2015-2020) (Million US$)
Table 70. India ITSM Market Share by Application (2015-2020)
Table 71. Central & South America Key Players ITSM Revenue (2019-2020) (Million US$)
Table 72. Central & South America Key Players ITSM Market Share (2019-2020)
Table 73. Central & South America ITSM Market Size by Type (2015-2020) (Million US$)
Table 74. Central & South America ITSM Market Share by Type (2015-2020)
Table 75. Central & South America ITSM Market Size by Application (2015-2020) (Million US$)
Table 76. Central & South America ITSM Market Share by Application (2015-2020)
Table 77. BMC Software Company Details
Table 78. BMC Software Business Overview
Table 79. BMC Software Product
Table 80. BMC Software Revenue in ITSM Business (2015-2020) (Million US$)
Table 81. BMC Software Recent Development
Table 82. Broadcom Company Details
Table 83. Broadcom Business Overview
Table 84. Broadcom Product
Table 85. Broadcom Revenue in ITSM Business (2015-2020) (Million US$)
Table 86. Broadcom Recent Development
Table 87. Servicenow Company Details
Table 88. Servicenow Business Overview
Table 89. Servicenow Product
Table 90. Servicenow Revenue in ITSM Business (2015-2020) (Million US$)
Table 91. Servicenow Recent Development
Table 92. Cherwell Software Company Details
Table 93. Cherwell Software Business Overview
Table 94. Cherwell Software Product
Table 95. Cherwell Software Revenue in ITSM Business (2015-2020) (Million US$)
Table 96. Cherwell Software Recent Development
Table 97. HPE Company Details
Table 98. HPE Business Overview
Table 99. HPE Product
Table 100. HPE Revenue in ITSM Business (2015-2020) (Million US$)
Table 101. HPE Recent Development
Table 102. Citrix Systems Company Details
Table 103. Citrix Systems Business Overview
Table 104. Citrix Systems Product
Table 105. Citrix Systems Revenue in ITSM Business (2015-2020) (Million US$)
Table 106. Citrix Systems Recent Development
Table 107. Axios Systems Company Details
Table 108. Axios Systems Business Overview
Table 109. Axios Systems Product
Table 110. Axios Systems Revenue in ITSM Business (2015-2020) (Million US$)
Table 111. Axios Systems Recent Development
Table 112. IBM Business Overview
Table 113. IBM Product
Table 114. IBM Company Details
Table 115. IBM Revenue in ITSM Business (2015-2020) (Million US$)
Table 116. IBM Recent Development
Table 117. Heat Software Company Details
Table 118. Heat Software Business Overview
Table 119. Heat Software Product
Table 120. Heat Software Revenue in ITSM Business (2015-2020) (Million US$)
Table 121. Heat Software Recent Development
Table 122. Hornbill Company Details
Table 123. Hornbill Business Overview
Table 124. Hornbill Product
Table 125. Hornbill Revenue in ITSM Business (2015-2020) (Million US$)
Table 126. Hornbill Recent Development
Table 127. Research Programs/Design for This Report
Table 128. Key Data Information from Secondary Sources
Table 129. Key Data Information from Primary Sources
List of Figures
Figure 1. Global ITSM Market Share by Type: 2020 VS 2026
Figure 2. Service portfolio management Features
Figure 3. Configuration and change management Features
Figure 4. Service desk software Features
Figure 5. Operations and performance management Features
Figure 6. Dashboard, reporting, and analytics Features
Figure 7. Global ITSM Market Share by Application: 2020 VS 2026
Figure 8. Banking, Financial Services, and Insurance (BFSI) Case Studies
Figure 9. Telecommunication and IT Case Studies
Figure 10. Healthcare and life sciences Case Studies
Figure 11. Retail and Consumer Packaged Goods (CPG) Case Studies
Figure 12. Government and public sector Case Studies
Figure 13. Energy and utilities Case Studies
Figure 14. Travel and hospitality Case Studies
Figure 15. Manufacturing Case Studies
Figure 16. Education Case Studies
Figure 17. ITSM Report Years Considered
Figure 18. Global ITSM Market Size YoY Growth 2015-2026 (US$ Million)
Figure 19. Global ITSM Market Share by Regions: 2020 VS 2026
Figure 20. Global ITSM Market Share by Regions (2021-2026)
Figure 21. Porter's Five Forces Analysis
Figure 22. Global ITSM Market Share by Players in 2019
Figure 23. Global Top ITSM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2019
Figure 24. The Top 10 and 5 Players Market Share by ITSM Revenue in 2019
Figure 25. North America ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Europe ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. China ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 28. Japan ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 29. Southeast Asia ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 30. India ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 31. Central & South America ITSM Market Size YoY Growth (2015-2020) (Million US$)
Figure 32. Bottom-up and Top-down Approaches for This Report
Figure 33. Data Triangulation
Figure 34. Key Executives Interviewed

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