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Global ITSM Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application

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Date: 19-Dec-2019
No. of pages: 111
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Summary

IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

In 2018, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% between 2019 and 2025.

This report studies the ITSM market size by players, regions, product types and end industries, history data 2014-2018 and forecast data 2019-2025; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

This report focuses on the global top players, covered

- BMC Software

- Broadcom

- Servicenow

- Cherwell Software

- HPE

- Citrix Systems

- Axios Systems

- IBM

- Heat Software

- Hornbill

Market segment by Regions/Countries, this report covers

- North America

- Europe

- China

- Rest of Asia Pacific

- Central & South America

- Middle East & Africa

Market segment by Type, the product can be split into

- Service portfolio management

- Configuration and change management

- Service desk software

- Operations and performance management

- Dashboard, reporting, and analytics

Market segment by Application, the market can be split into

- Banking, Financial Services, and Insurance (BFSI)

- Telecommunication and IT

- Healthcare and life sciences

- Retail and Consumer Packaged Goods (CPG)

- Government and public sector

- Energy and utilities

- Travel and hospitality

- Manufacturing

- Education

The study objectives of this report are:

- To study and forecast the market size of ITSM in global market.

- To analyze the global key players, SWOT analysis, value and global market share for top players.

- To define, describe and forecast the market by type, end use and region.

- To analyze and compare the market status and forecast among global major regions.

- To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.

- To identify significant trends and factors driving or inhibiting the market growth.

- To analyze the opportunities in the market for stakeholders by identifying the high growth segments.

- To strategically analyze each submarket with respect to individual growth trend and their contribution to the market

- To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

- To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of ITSM are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders

Raw material suppliers

Distributors/traders/wholesalers/suppliers

Regulatory bodies, including government agencies and NGO

Commercial research & development (R&D) institutions

Importers and exporters

Government organizations, research organizations, and consulting firms

Trade associations and industry bodies

End-use industries

Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:

Further breakdown of ITSM market on basis of the key contributing countries.

Detailed analysis and profiling of additional market players.

Global ITSM Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application

Table of Contents
ITSM Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of ITSM
1.1 ITSM Market Overview
1.1.1 ITSM Product Scope
1.1.2 Market Status and Outlook
1.2 Global ITSM Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 ITSM Market by Type
1.3.1 Global ITSM Revenue (Million US$) and Growth Comparison by Type (2014-2025)
1.3.2 Global ITSM Revenue Market Share by Type in 2018
1.3.3 Service portfolio management
1.3.4 Configuration and change management
1.3.5 Service desk software
1.3.6 Operations and performance management
1.3.7 Dashboard, reporting, and analytics
1.4 ITSM Market by End Users/Application
1.4.1 Banking, Financial Services, and Insurance (BFSI)
1.4.2 Telecommunication and IT
1.4.3 Healthcare and life sciences
1.4.4 Retail and Consumer Packaged Goods (CPG)
1.4.5 Government and public sector
1.4.6 Energy and utilities
1.4.7 Travel and hospitality
1.4.8 Manufacturing
1.4.9 Education
2 Global ITSM Competition Analysis by Players
2.1 Global ITSM Market Size (Million US$) by Players (2014-2019)
2.2 Competitive Status
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 Mergers & Acquisitions, Expansion Plans
3 Company (Top Players) Profiles and Key Data
3.1 BMC Software
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 ITSM Revenue (Value) (2014-2019)
3.1.5 Recent Developments
3.2 Broadcom
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 ITSM Revenue (Value) (2014-2019)
3.2.5 Recent Developments
3.3 Servicenow
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 ITSM Revenue (Value) (2014-2019)
3.3.5 Recent Developments
3.4 Cherwell Software
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 ITSM Revenue (Value) (2014-2019)
3.4.5 Recent Developments
3.5 HPE
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 ITSM Revenue (Value) (2014-2019)
3.5.5 Recent Developments
3.6 Citrix Systems
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 ITSM Revenue (Value) (2014-2019)
3.6.5 Recent Developments
3.7 Axios Systems
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 ITSM Revenue (Value) (2014-2019)
3.7.5 Recent Developments
3.8 IBM
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 ITSM Revenue (Value) (2014-2019)
3.8.5 Recent Developments
3.9 Heat Software
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 ITSM Revenue (Value) (2014-2019)
3.9.5 Recent Developments
3.10 Hornbill
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 ITSM Revenue (Value) (2014-2019)
3.10.5 Recent Developments
4 Global ITSM Market Size by Type and Application (2014-2019)
4.1 Global ITSM Market Size by Type (2014-2019)
4.2 Global ITSM Market Size by Application (2014-2019)
4.3 Potential Application of ITSM in Future
4.4 Top Consumer/End Users of ITSM
5 North America ITSM Development Status and Outlook
5.1 North America ITSM Market Size (2014-2019)
5.2 North America ITSM Market Size and Market Share by Players (2014-2019)
5.3 North America ITSM Market Size by Application (2014-2019)
6 Europe ITSM Development Status and Outlook
6.1 Europe ITSM Market Size (2014-2019)
6.2 Europe ITSM Market Size and Market Share by Players (2014-2019)
6.3 Europe ITSM Market Size by Application (2014-2019)
7 China ITSM Development Status and Outlook
7.1 China ITSM Market Size (2014-2019)
7.2 China ITSM Market Size and Market Share by Players (2014-2019)
7.3 China ITSM Market Size by Application (2014-2019)
8 Rest of Asia Pacific ITSM Development Status and Outlook
8.1 Rest of Asia Pacific ITSM Market Size (2014-2019)
8.2 Rest of Asia Pacific ITSM Market Size and Market Share by Players (2014-2019)
8.3 Rest of Asia Pacific ITSM Market Size by Application (2014-2019)
9 Central & South America ITSM Development Status and Outlook
9.1 Central & South America ITSM Market Size (2014-2019)
9.2 Central & South America ITSM Market Size and Market Share by Players (2014-2019)
9.3 Central & South America ITSM Market Size by Application (2014-2019)
10 Middle East & Africa ITSM Development Status and Outlook
10.1 Middle East & Africa ITSM Market Size (2014-2019)
10.2 Middle East & Africa ITSM Market Size and Market Share by Players (2014-2019)
10.3 Middle East & Africa ITSM Market Size by Application (2014-2019)
11 Market Forecast by Regions and Application (2019-2025)
11.1 Global ITSM Market Size by Regions (2019-2025)
11.1.1 North America ITSM Revenue and Growth Rate (2019-2025)
11.1.2 Europe ITSM Revenue and Growth Rate (2019-2025)
11.1.3 China ITSM Revenue and Growth Rate (2019-2025)
11.1.4 Rest of Asia Pacific ITSM Revenue and Growth Rate (2019-2025)
11.1.5 Central & South America ITSM Revenue and Growth Rate (2019-2025)
11.1.6 Middle East & Africa ITSM Revenue and Growth Rate (2019-2025)
11.2 Global ITSM Market Size by Application (2019-2025)
11.3 The Market Drivers in Future
12 ITSM Market Dynamics
12.1 Industry Trends
12.2 Market Drivers
12.3 Market Challenges
12.4 Porter's Five Forces Analysis
13 Research Finding /Conclusion
14 Methodology and Data Source
14.1 Methodology/Research Approach
14.1.1 Research Programs/Design
14.1.2 Market Size Estimation
14.1.3 Market Breakdown and Data Triangulation
14.2 Data Source
14.2.1 Secondary Sources
14.2.2 Primary Sources
14.3 Disclaimer
14.4 Author List
List of Tables and Figures
Figure Global ITSM Market Size (Million USD) Status and Outlook (2014-2025)
Table Global ITSM Market Size (Million USD) and Growth Rate by Regions (2014-2025)
Figure Global ITSM Market Share by Regions (2014-2019)
Figure North America ITSM Market Size (Million USD) and Growth Rate (2014-2019)
Figure Europe ITSM Market Size (Million USD) and Growth Rate (2014-2019)
Figure China ITSM Market Size (Million USD) and Growth Rate (2014-2019)
Figure Rest of Asia Pacific ITSM Market Size (Million USD) and Growth Rate (2014-2019)
Figure Central & South America ITSM Market Size (Million USD) and Growth Rate (2014-2019)
Figure Middle East & Africa ITSM Market Size (Million USD) and Growth Rate (2014-2019)
Figure Global ITSM Market Share by Type in 2018 & 2025
Figure Service portfolio management Market Size (Million USD) and Growth Rate (2014-2019)
Figure Configuration and change management Market Size (Million USD) and Growth Rate (2014-2019)
Figure Service desk software Market Size (Million USD) and Growth Rate (2014-2019)
Figure Operations and performance management Market Size (Million USD) and Growth Rate (2014-2019)
Figure Dashboard, reporting, and analytics Market Size (Million USD) and Growth Rate (2014-2019)
Table Global ITSM Market Size (Million US$) Comparison by Application (2014-2025)
Figure Global ITSM Market Share by Application in 2018 & 2025
Figure ITSM Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Telecommunication and IT (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Healthcare and life sciences (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Retail and Consumer Packaged Goods (CPG) (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Government and public sector (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Energy and utilities (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Travel and hospitality (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Manufacturing (2014-2019)
Figure ITSM Market Size (Million USD) and Growth Rate in Education (2014-2019)
Table Global ITSM Revenue (Million US$) by Players (2014-2019)
Table Global ITSM Revenue Market Share by Players (2014-2019)
Eigure ITSM Market Size Share by Players in 2018
Table Global ITSM Manufacturers Market Concentration Ratio (CR5 and HHI)
Figure Global Top 5 Players ITSM Market Share in 2018
Figure Global Top 10 Players ITSM Market Share in 2018
Table ITSM Key Players Product/Service
Table Mergers & Acquisitions, Expansion Plans
Table BMC Software Basic Information List
Table BMC Software Description and Business Overview
Table BMC Software ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of BMC Software (2014-2019)
Table BMC Software ITSM Recent Developments
Table Broadcom Basic Information List
Table Broadcom Description and Business Overview
Table Broadcom ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Broadcom (2014-2019)
Table Broadcom ITSM Recent Developments
Table Servicenow Basic Information List
Table Servicenow Description and Business Overview
Table Servicenow ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Servicenow (2014-2019)
Table Servicenow ITSM Recent Developments
Table Cherwell Software Basic Information List
Table Cherwell Software Description and Business Overview
Table Cherwell Software ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Cherwell Software (2014-2019)
Table Cherwell Software ITSM Recent Developments
Table HPE Basic Information List
Table HPE Description and Business Overview
Table HPE ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of HPE (2014-2019)
Table HPE ITSM Recent Developments
Table Citrix Systems Basic Information List
Table Citrix Systems Description and Business Overview
Table Citrix Systems ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Citrix Systems (2014-2019)
Table Citrix Systems ITSM Recent Developments
Table Axios Systems Basic Information List
Table Axios Systems Description and Business Overview
Table Axios Systems ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Axios Systems (2014-2019)
Table Axios Systems ITSM Recent Developments
Table IBM Basic Information List
Table IBM Description and Business Overview
Table IBM ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of IBM (2014-2019)
Table IBM ITSM Recent Developments
Table Heat Software Basic Information List
Table Heat Software Description and Business Overview
Table Heat Software ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Heat Software (2014-2019)
Table Heat Software ITSM Recent Developments
Table Hornbill Basic Information List
Table Hornbill Description and Business Overview
Table Hornbill ITSM Products, Services and Solutions
Table Revenue (Million US$) in ITSM Business of Hornbill (2014-2019)
Table Hornbill ITSM Recent Developments
Table Global ITSM Market Size by Type (2014-2019) (Million US$)
Figure Global ITSM Revenue Market Share by Type in 2018
Table Global ITSM Market Size by Application (2014-2019) (Million US$)
Figure Global ITSM Revenue Market by Application in 2018
Table Top Consumer/End Users of ITSM
Figure North America ITSM Market Size and Growth Rate(2014-2019) (Million USD)
Table North America ITSM Market Size by Players (2014-2019)(Million US$)
Figure North America ITSM Market Size Share by Players in 2018
Table North America ITSM Market Size by Application (2014-2019) (Million US$)
Figure North America ITSM Revenue Market Share by Application (2014-2019)
Figure North America ITSM Market Size Share by Application in 2018
Figure Europe ITSM Market Size and Growth Rate(2014-2019) (Million USD)
Table Europe ITSM Market Size by Players (2014-2019)(Million US$)
Figure Europe ITSM Market Size Share by Players in 2018
Table Europe ITSM Market Size by Application (2014-2019) (Million US$)
Figure Europe ITSM Revenue Market Share by Application (2014-2019)
Figure Europe ITSM Market Size Share by Application in 2018
Figure China ITSM Market Size and Growth Rate(2014-2019) (Million USD)
Table China ITSM Market Size by Players (2014-2019)(Million US$)
Figure China ITSM Market Size Share by Players in 2018
Table China ITSM Market Size by Application (2014-2019) (Million US$)
Figure China ITSM Revenue Market Share by Application (2014-2019)
Figure China ITSM Market Size Share by Application in 2018
Figure Rest of Asia Pacific ITSM Market Size and Growth Rate(2014-2019) (Million USD)
Table Rest of Asia Pacific ITSM Market Size by Players (2014-2019)(Million US$)
Figure Rest of Asia Pacific ITSM Market Size Share by Players in 2018
Table Rest of Asia Pacific ITSM Market Size by Application (2014-2019) (Million US$)
Figure Rest of Asia Pacific ITSM Revenue Market Share by Application (2014-2019)
Figure Rest of Asia Pacific ITSM Market Size Share by Application in 2018
Figure Central & South America ITSM Market Size and Growth Rate(2014-2019) (Million USD)
Table Central & South America ITSM Market Size by Players (2014-2019)(Million US$)
Figure Central & South America ITSM Market Size Share by Players in 2018
Table Central & South America ITSM Market Size by Application (2014-2019) (Million US$)
Figure Central & South America ITSM Revenue Market Share by Application (2014-2019)
Figure Central & South America ITSM Market Size Share by Application in 2018
Figure Middle East & Africa ITSM Market Size and Growth Rate(2014-2019) (Million USD)
Table Middle East & Africa ITSM Market Size by Players (2014-2019)(Million US$)
Figure Middle East & Africa ITSM Market Size Share by Players in 2018
Table Middle East & Africa ITSM Market Size by Application (2014-2019) (Million US$)
Figure Middle East & Africa ITSM Revenue Market Share by Application (2014-2019)
Figure Middle East & Africa ITSM Market Size Share by Application in 2018
Figure Global ITSM Market Size and Growth Rate (Value) (2019-2025) (Million US$)
Table Global ITSM Market Size by Regions (2019-2025) (Million US$)
Figure Global ITSM Market Size Share by Regions (2019-2025)
Figure Global ITSM Market Size Share by Regions in 2025
Figure North America ITSM Revenue (Million USD) and Growth Rate (2019-2025)
Figure Europe ITSM Revenue (Million USD) and Growth Rate (2019-2025)
Figure China ITSM Revenue (Million USD) and Growth Rate (2019-2025)
Figure Rest of Asia Pacific ITSM Revenue (Million USD) and Growth Rate (2019-2025)
Figure Central & South America ITSM Revenue (Million USD) and Growth Rate (2019-2025)
Figure Middle East & Africa ITSM Revenue (Million USD) and Growth Rate (2019-2025)
Table Global ITSM Market Size by Application (2019-2025) (Million USD)
Figure Global ITSM Market Size by Application (2019-2025)
Figure Global ITSM Market Size by Application in 2025
Table Global ITSM Market Size by Type (2019-2025) (Million US$)
Figure Global ITSM Market Size by Type (2019-2025)
Figure Global ITSM Market Size by Type in 2025
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure Porter's Five Forces Analysis
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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