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Global ITSM Market Insights: Impact of COVID-19 and Future Expectations to 2028

Publisher Name :
Date: 27-Apr-2023
No. of pages: 115

The ITSM market revenue was XX Million USD in 2022, and will reach XX Million USD in 2028, with a CAGR of XX% during 2022-2028.

This report elaborates the market size, market characteristics, and market growth of the ITSM industry, and breaks down according to the type, application, and consumption area of ITSM. The report also introduces players in the industry from the perspective of the industry chain and marketing chain and describes the leading companies.

In Chapter 2.3 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for ITSM in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

Chapter 2.5 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 6-10 consider the impact of COVID-19 on the regional economy.

Key players in the global ITSM market covered in Chapter 11:

Servicenow

Cherwell Software

IBM

Axios Systems

Citrix Systems

CA Technologies

Hornbill

BMC Software

Heat Software

HPE

In Chapter 3, on the basis of types, the ITSM market from 2018 to 2028 is primarily split into:

Cloud-based

On-Premises

In Chapter 4, on the basis of applications, the ITSM market from 2018 to 2028 covers:

BFSI

Telecommunication and IT

Healthcare and Life Sciences

Government and Public Sector

Energy and Utilities

Travel and Hospitality

Manufacturing

Education

Retail and Consumer Packaged Goods (CPG)

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2028) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10:

North America (Covered in Chapter 6)

United States

Canada

Mexico

Europe (Covered in Chapter 7)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8)

China

Japan

South Korea

Australia

India

Middle East and Africa (Covered in Chapter 9)

Saudi Arabia

UAE

Egypt

South Africa

South America (Covered in Chapter 10)

Brazil

Argentina

Columbia

Years considered for this report:

Historical Years: 2018-2022

Base Year: 2022

Estimated Year: 2023

Forecast Period: 2023-2028

Global ITSM Market Insights: Impact of COVID-19 and Future Expectations to 2028

Table of Content

1 Report Overview
1.1 Research Objectives
1.2 Study Scope
1.3 Key Market Segments
1.4 Market Investment Scenario Strategic

2 Industry Insights
2.1 Industry Ecosystem Analysis
2.1.1 Industry Chain Analysis
2.1.2 Distribution Channel Analysis
2.2 Market Trend Analysis
2.2.1 Growth Drivers
2.2.2 Industry Constraints and Challenges
2.3 Industry Trends Under COVID-19
2.3.1 Risk Assessment on COVID-19
2.3.2 Assessment of the Overall Impact of COVID-19 on the Industry
2.3.3 Pre COVID-19 and Post COVID-19 Market Scenario
2.4 Industry Innovation Prospect Analysis
2.5 The Impact of Covid-19 From the Perspective of Industry Chain

3 Global ITSM Market, By Product Type
3.1 Global ITSM Sales, Revenue and Market Share by Types (2018-2023)
3.1.1 Global ITSM Sales and Market Share by Types (2018-2023)
3.1.2 Global ITSM Revenue and Market Share by Types (2018-2023)
3.1.3 Global ITSM Price by Types (2018-2023)
3.2 Key Trends by Types
3.3 Global ITSM Sales, Price and Growth Rate of Cloud-based (2018-2023)
3.4 Global ITSM Sales, Price and Growth Rate of On-Premises (2018-2023)

4 Global ITSM Market, By Applications
4.1 Global ITSM Consumption, Revenue and Market Share by Applications (2018-2023)
4.1.1 Global ITSM Consumption and Market Share by Applications (2018-2023)
4.1.2 Global ITSM Revenue and Market Share by Applications (2018-2023)
4.2 BFSI
4.3 Telecommunication and IT
4.4 Healthcare and Life Sciences
4.5 Government and Public Sector
4.6 Energy and Utilities
4.7 Travel and Hospitality
4.8 Manufacturing
4.9 Education
4.10 Retail and Consumer Packaged Goods (CPG)

5 Global ITSM Market, By Regions
5.1 Global ITSM Market Sales and Market Share by Regions
5.1.1 Global ITSM Sales by Regions (2018-2023)
5.1.2 Global ITSM Sales Market Share by Regions (2018-2023)
5.2 Global ITSM Market Revenue and Market Share by Regions
5.2.1 Global ITSM Revenue by Regions (2018-2023)
5.2.2 Global ITSM Revenue Market Share by Regions (2018-2023)
5.3 Key Trends by Regions
5.3.1 Emerging Market Analysis

6 North America ITSM Market Analysis
6.1 North America ITSM Market Size
6.1.1 North America ITSM Market Sales and Growth Rate (2018-2023)
6.1.2 North America ITSM Market Revenue and Growth Rate (2018-2023)
6.2 U.S. ITSM Market Size
6.3 Canada ITSM Market Size
6.4 Mexico ITSM Market Size
6.5 Key Macroeconomic Indicators
6.6 The Influence of COVID-19 on North America Market

7 Europe ITSM Market Analysis
7.1 Europe ITSM Market Size
7.1.1 Europe ITSM Market Sales and Growth Rate (2018-2023)
7.1.2 Europe ITSM Market Revenue and Growth Rate (2018-2023)
7.2 Germany ITSM Market Size
7.3 United Kingdom ITSM Market Size
7.4 France ITSM Market Size
7.5 Italy ITSM Market Size
7.6 Spain ITSM Market Size
7.7 Russia ITSM Market Size
7.8 Key Macroeconomic Indicators
7.9 The Influence of COVID-19 on Europe Market

8 Asia-Pacific ITSM Market Analysis
8.1 Asia-Pacific ITSM Market Size
8.1.1 Asia-Pacific ITSM Market Sales and Growth Rate (2018-2023)
8.1.2 Asia-Pacific ITSM Market Revenue and Growth Rate (2018-2023)
8.2 China ITSM Market Size
8.3 Japan ITSM Market Size
8.4 South Korea ITSM Market Size
8.5 Australia ITSM Market Size
8.6 India ITSM Market Size
8.7 Key Macroeconomic Indicators
8.8 The Influence of COVID-19 on Asia Pacific Market

9 Middle East and Africa ITSM Market Analysis
9.1 Middle East and Africa ITSM Market Size
9.1.1 Middle East and Africa ITSM Market Sales and Growth Rate (2018-2023)
9.1.2 Middle East and Africa ITSM Market Revenue and Growth Rate (2018-2023)
9.2 Saudi Arabia ITSM Market Size
9.3 UAE ITSM Market Size
9.4 Egypt ITSM Market Size
9.5 South Africa ITSM Market Size
9.6 Key Macroeconomic Indicators
9.7 The Influence of COVID-19 on Middle East and Africa Market

10 South America ITSM Market Analysis
10.1 South America ITSM Market Size
10.1.1 South America ITSM Market Sales and Growth Rate (2018-2023)
10.1.2 South America ITSM Market Revenue and Growth Rate (2018-2023)
10.2 Brazil ITSM Market Size
10.3 Argentina ITSM Market Size
10.4 Columbia ITSM Market Size
10.5 Key Macroeconomic Indicators
10.6 The Influence of COVID-19 on South America Market

11 Competition Landscape and Company Profiles
11.1 Servicenow
11.1.1 Servicenow Basic Information
11.1.2 Servicenow Product Profiles, Application and Specification
11.1.3 Servicenow ITSM Market Performance (2018-2023)
11.2 Cherwell Software
11.2.1 Cherwell Software Basic Information
11.2.2 Cherwell Software Product Profiles, Application and Specification
11.2.3 Cherwell Software ITSM Market Performance (2018-2023)
11.3 IBM
11.3.1 IBM Basic Information
11.3.2 IBM Product Profiles, Application and Specification
11.3.3 IBM ITSM Market Performance (2018-2023)
11.4 Axios Systems
11.4.1 Axios Systems Basic Information
11.4.2 Axios Systems Product Profiles, Application and Specification
11.4.3 Axios Systems ITSM Market Performance (2018-2023)
11.5 Citrix Systems
11.5.1 Citrix Systems Basic Information
11.5.2 Citrix Systems Product Profiles, Application and Specification
11.5.3 Citrix Systems ITSM Market Performance (2018-2023)
11.6 CA Technologies
11.6.1 CA Technologies Basic Information
11.6.2 CA Technologies Product Profiles, Application and Specification
11.6.3 CA Technologies ITSM Market Performance (2018-2023)
11.7 Hornbill
11.7.1 Hornbill Basic Information
11.7.2 Hornbill Product Profiles, Application and Specification
11.7.3 Hornbill ITSM Market Performance (2018-2023)
11.8 BMC Software
11.8.1 BMC Software Basic Information
11.8.2 BMC Software Product Profiles, Application and Specification
11.8.3 BMC Software ITSM Market Performance (2018-2023)
11.9 Heat Software
11.9.1 Heat Software Basic Information
11.9.2 Heat Software Product Profiles, Application and Specification
11.9.3 Heat Software ITSM Market Performance (2018-2023)
11.10 HPE
11.10.1 HPE Basic Information
11.10.2 HPE Product Profiles, Application and Specification
11.10.3 HPE ITSM Market Performance (2018-2023)

12 Global ITSM Market Forecast, By Type and Applications
12.1 Global ITSM Market Forecast by Types (2023-2028)
12.1.1 Global ITSM Market Forecast Sales and Market Share by Types (2023-2028)
12.1.2 Global ITSM Market Forecast Revenue and Market Share by Types (2023-2028)
12.2 Global ITSM Market Forecast by Applications (2023-2028)
12.2.1 Global ITSM Market Forecast Consumption and Market Share by Applications (2023-2028)
12.2.2 Global ITSM Market Forecast Revenue and Market Share by Applications (2023-2028)

13 Global ITSM Market Forecast, By Regions
13.1 Global ITSM Market Forecast Sales and Market Share by Regions (2023-2028)
13.2 Global ITSM Market Forecast Revenue and Market Share by Regions (2023-2028)
13.3 North America ITSM Market Forecast (2023-2028)
13.4 Europe ITSM Market Forecast (2023-2028)
13.5 Asia-Pacific ITSM Market Forecast (2023-2028)
13.6 Middle East and Africa ITSM Market Forecast (2023-2028)
13.7 South America ITSM Market Forecast (2023-2028)

14 Appendix
14.1 Methodology
14.2 Research Data Source
14.2.1 Secondary Data
14.2.2 Primary Data
14.2.3 Market Size Estimation
14.2.4 Legal Disclaimer

List of Tables and Figures

Table ITSM Key Market Segments
Figure Global ITSM Market Size and Growth Rate 2018-2028
Figure Channel Status of ITSM
Table Market Driving Factors of ITSM
Table Market Industry Constraints and Challenges of ITSM
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Table Global ITSM Sales by Types (2018-2023)
Table Global ITSM Sales Share by Types (2018-2023)
Table Global ITSM Revenue ($) by Types (2018-2023)
Table Global ITSM Revenue Share by Types (2018-2023)
Table Global ITSM Price by Types (2018-2023)
Figure Global Cloud-based Sales and Growth Rate (2018-2023)
Figure Global Cloud-based Price (2018-2023)
Figure Global On-Premises Sales and Growth Rate (2018-2023)
Figure Global On-Premises Price (2018-2023)
Table Global ITSM Consumption by Applications (2018-2023)
Table Global ITSM Consumption Share by Applications (2018-2023)
Table Global ITSM Revenue ($) by Applications (2018-2023)
Table Global ITSM Revenue Share by Applications (2018-2023)
Figure Global BFSI Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Telecommunication and IT Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Healthcare and Life Sciences Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Government and Public Sector Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Energy and Utilities Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Travel and Hospitality Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Manufacturing Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Education Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Retail and Consumer Packaged Goods (CPG) Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global ITSM Sales and Growth Rate (2018-2023)
Table Global ITSM Sales by Regions (2018-2023)
Table Global ITSM Sales Market Share by Regions (2018-2023)
Figure Global ITSM Sales Market Share by Regions in 2022
Figure Global ITSM Revenue and Growth Rate (2018-2023)
Table Global ITSM Revenue by Regions (2018-2023)
Table Global ITSM Revenue Market Share by Regions (2018-2023)
Figure Global ITSM Revenue Market Share by Regions in 2022
Figure North America ITSM Market Sales and Growth Rate (2018-2023)
Table North America ITSM Sales by Countries (2018-2023)
Figure North America ITSM Market Revenue ($) and Growth Rate (2018-2023)
Table North America ITSM Revenue ($) by Countries (2018-2023)
Figure U.S. ITSM Market Sales and Growth Rate (2018-2023)
Figure U.S. ITSM Market Revenue and Growth Rate (2018-2023)
Figure Canada ITSM Market Sales and Growth Rate (2018-2023)
Figure Canada ITSM Market Revenue and Growth Rate (2018-2023)
Figure Mexico ITSM Market Sales and Growth Rate (2018-2023)
Figure Mexico ITSM Market Revenue and Growth Rate (2018-2023)
Figure North America COVID-19 Status
Figure Europe ITSM Market Sales and Growth Rate (2018-2023)
Table Europe ITSM Sales by Countries (2018-2023)
Figure Europe ITSM Market Revenue and Growth Rate (2018-2023)
Table Europe ITSM Revenue by Countries (2018-2023)
Figure Germany ITSM Market Sales and Growth Rate (2018-2023)
Figure Germany ITSM Market Revenue and Growth Rate (2018-2023)
Figure United Kingdom ITSM Market Sales and Growth Rate (2018-2023)
Figure United Kingdom ITSM Market Revenue and Growth Rate (2018-2023)
Figure France ITSM Market Sales and Growth Rate (2018-2023)
Figure France ITSM Market Revenue and Growth Rate (2018-2023)
Figure Italy ITSM Market Sales and Growth Rate (2018-2023)
Figure Italy ITSM Market Revenue and Growth Rate (2018-2023)
Figure Spain ITSM Market Sales and Growth Rate (2018-2023)
Figure Spain ITSM Market Revenue and Growth Rate (2018-2023)
Figure Russia ITSM Market Sales and Growth Rate (2018-2023)
Figure Russia ITSM Market Revenue and Growth Rate (2018-2023)
Figure Europe COVID-19 Status
Figure Asia-Pacific ITSM Market Sales and Growth Rate (2018-2023)
Table Asia-Pacific ITSM Sales by Countries (2018-2023)
Figure Asia-Pacific ITSM Market Revenue and Growth Rate (2018-2023)
Table Asia-Pacific ITSM Revenue by Countries (2018-2023)
Figure China ITSM Market Sales and Growth Rate (2018-2023)
Figure China ITSM Market Revenue and Growth Rate (2018-2023)
Figure Japan ITSM Market Sales and Growth Rate (2018-2023)
Figure Japan ITSM Market Revenue and Growth Rate (2018-2023)
Figure South Korea ITSM Market Sales and Growth Rate (2018-2023)
Figure South Korea ITSM Market Revenue and Growth Rate (2018-2023)
Figure Australia ITSM Market Sales and Growth Rate (2018-2023)
Figure Australia ITSM Market Revenue and Growth Rate (2018-2023)
Figure India ITSM Market Sales and Growth Rate (2018-2023)
Figure India ITSM Market Revenue and Growth Rate (2018-2023)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa ITSM Market Sales and Growth Rate (2018-2023)
Table Middle East and Africa ITSM Sales by Countries (2018-2023)
Figure Middle East and Africa ITSM Market Revenue and Growth Rate (2018-2023)
Table Middle East and Africa ITSM Revenue by Countries (2018-2023)
Figure Saudi Arabia ITSM Market Sales and Growth Rate (2018-2023)
Figure Saudi Arabia ITSM Market Revenue and Growth Rate (2018-2023)
Figure UAE ITSM Market Sales and Growth Rate (2018-2023)
Figure UAE ITSM Market Revenue and Growth Rate (2018-2023)
Figure Egypt ITSM Market Sales and Growth Rate (2018-2023)
Figure Egypt ITSM Market Revenue and Growth Rate (2018-2023)
Figure South Africa ITSM Market Sales and Growth Rate (2018-2023)
Figure South Africa ITSM Market Revenue and Growth Rate (2018-2023)
Figure South America ITSM Market Sales and Growth Rate (2018-2023)
Table South America ITSM Sales by Countries (2018-2023)
Figure South America ITSM Market Revenue and Growth Rate (2018-2023)
Table South America ITSM Revenue by Countries (2018-2023)
Figure Brazil ITSM Market Sales and Growth Rate (2018-2023)
Figure Brazil ITSM Market Revenue and Growth Rate (2018-2023)
Figure Argentina ITSM Market Sales and Growth Rate (2018-2023)
Figure Argentina ITSM Market Revenue and Growth Rate (2018-2023)
Figure Columbia ITSM Market Sales and Growth Rate (2018-2023)
Figure Columbia ITSM Market Revenue and Growth Rate (2018-2023)
Table Servicenow Company Profile
Table Servicenow Production, Value, Price, Gross Margin 2018-2023
Figure Servicenow Production and Growth Rate
Figure Servicenow Value ($) Market Share 2018-2023
Table Cherwell Software Company Profile
Table Cherwell Software Production, Value, Price, Gross Margin 2018-2023
Figure Cherwell Software Production and Growth Rate
Figure Cherwell Software Value ($) Market Share 2018-2023
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2018-2023
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2018-2023
Table Axios Systems Company Profile
Table Axios Systems Production, Value, Price, Gross Margin 2018-2023
Figure Axios Systems Production and Growth Rate
Figure Axios Systems Value ($) Market Share 2018-2023
Table Citrix Systems Company Profile
Table Citrix Systems Production, Value, Price, Gross Margin 2018-2023
Figure Citrix Systems Production and Growth Rate
Figure Citrix Systems Value ($) Market Share 2018-2023
Table CA Technologies Company Profile
Table CA Technologies Production, Value, Price, Gross Margin 2018-2023
Figure CA Technologies Production and Growth Rate
Figure CA Technologies Value ($) Market Share 2018-2023
Table Hornbill Company Profile
Table Hornbill Production, Value, Price, Gross Margin 2018-2023
Figure Hornbill Production and Growth Rate
Figure Hornbill Value ($) Market Share 2018-2023
Table BMC Software Company Profile
Table BMC Software Production, Value, Price, Gross Margin 2018-2023
Figure BMC Software Production and Growth Rate
Figure BMC Software Value ($) Market Share 2018-2023
Table Heat Software Company Profile
Table Heat Software Production, Value, Price, Gross Margin 2018-2023
Figure Heat Software Production and Growth Rate
Figure Heat Software Value ($) Market Share 2018-2023
Table HPE Company Profile
Table HPE Production, Value, Price, Gross Margin 2018-2023
Figure HPE Production and Growth Rate
Figure HPE Value ($) Market Share 2018-2023
Table Global ITSM Market Forecast Sales by Types (2023-2028)
Table Global ITSM Market Forecast Sales Share by Types (2023-2028)
Table Global ITSM Market Forecast Revenue ($) by Types (2023-2028)
Table Global ITSM Market Forecast Revenue Share by Types (2023-2028)
Table Global ITSM Market Forecast Consumption by Applications (2023-2028)
Table Global ITSM Market Forecast Consumption Share by Applications (2023-2028)
Table Global ITSM Market Forecast Revenue ($) by Applications (2023-2028)
Table Global ITSM Market Forecast Revenue Share by Applications (2023-2028)
Table Global ITSM Market Forecast Sales by Regions (2023-2028)
Table Global ITSM Market Forecast Sales Share by Regions (2023-2028)
Table Global ITSM Market Forecast Revenue ($) by Regions (2023-2028)
Table Global ITSM Market Forecast Revenue Share by Regions (2023-2028)
Figure North America Market Sales and Growth Rate Forecast (2023-2028)
Figure North America Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Europe Market Sales and Growth Rate Forecast (2023-2028)
Figure Europe Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Asia-Pacific Market Sales and Growth Rate Forecast (2023-2028)
Figure Asia-Pacific Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Middle East and Africa Market Sales and Growth Rate Forecast (2023-2028)
Figure Middle East and Africa Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure South America Market Sales and Growth Rate Forecast (2023-2028)
Figure South America Market Revenue ($) and Growth Rate Forecast (2023-2028)
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