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IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
LPI (LP Information)' newest research report, the "ITSM Industry Forecast" looks at past sales and reviews total world ITSM sales in 2022, providing a comprehensive analysis by region and market sector of projected ITSM sales for 2023 through 2029. With ITSM sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world ITSM industry.
This Insight Report provides a comprehensive analysis of the global ITSM landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on ITSM portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms' unique position in an accelerating global ITSM market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for ITSM and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global ITSM.
The global ITSM market size is projected to grow from US$ 3292.8 million in 2022 to US$ 9005.3 million in 2029; it is expected to grow at a CAGR of 15.5% from 2023 to 2029.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
This report presents a comprehensive overview, market shares, and growth opportunities of ITSM market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
- Service Portfolio Management
- Configuration and Change Management
- Service Desk Software
- Operations and Performance Management
- Dashboard, Reporting and Analytics
Segmentation by application
- Banking, Financial Services, and Insurance (BFSI)
- Telecommunication and IT
- Healthcare and Life Sciences
- Retail and Consumer Packaged Goods (CPG)
- Government and Public Sector
- Energy and Utilities
- Travel and Hospitality
- Manufacturing
- Education
This report also splits the market by region:
- Americas
- - United States
- - Canada
- - Mexico
- - Brazil
- APAC
- - China
- - Japan
- - Korea
- - Southeast Asia
- - India
- - Australia
- Europe
- - Germany
- - France
- - UK
- - Italy
- - Russia
- Middle East & Africa
- - Egypt
- - South Africa
- - Israel
- - Turkey
- - GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
- BMC Software
- Broadcom
- Servicenow
- Cherwell Software
- HPE
- Citrix Systems
- Axios Systems
- IBM
- Heat Software
- Hornbill