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Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2020-2026

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Date: 05-May-2020
No. of pages: 125
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IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China's consumption market has a quicker growing speed, with a market share of 8.48%.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 100 countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the IT Service Management (ITSM) Software market in 2020.

COVID-19 can affect the global economy in three main ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on firms and financial markets.

The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.

This report also analyses the impact of Coronavirus COVID-19 on the IT Service Management (ITSM) Software industry.

Based on our recent survey, we have several different scenarios about the IT Service Management (ITSM) Software YoY growth rate for 2020. The probable scenario is expected to grow by a xx% in 2020 and the revenue will be xx in 2020 from US$ 2281.4 million in 2019. The market size of IT Service Management (ITSM) Software will reach xx in 2026, with a CAGR of xx% from 2020 to 2026.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global IT Service Management (ITSM) Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global IT Service Management (ITSM) Software market in terms of revenue.

Players, stakeholders, and other participants in the global IT Service Management (ITSM) Software market will be able to gain the upper hand as they use the report as a powerful resource. For this version of the report, the segmental analysis focuses on revenue and forecast by each application segment in terms of revenue and forecast by each type segment in terms of revenue for the period 2015-2026.

Regional and Country-level Analysis

The report offers an exhaustive geographical analysis of the global IT Service Management (ITSM) Software market, covering important regions, viz, North America, Europe, China, Japan, Southeast Asia, India and Central & South America. It also covers key countries (regions), viz, U.S., Canada, Germany, France, U.K., Italy, Russia, China, Japan, South Korea, India, Australia, Taiwan, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Mexico, Brazil, Turkey, Saudi Arabia, UAE, etc.

The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by each application segment in terms of revenue for the period 2015-2026.

Competition Analysis

In the competitive analysis section of the report, leading as well as prominent players of the global IT Service Management (ITSM) Software market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.

On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global IT Service Management (ITSM) Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global IT Service Management (ITSM) Software market.

The following players are covered in this report:

- ServiceNow

- Atlassian

- Ivanti (HEAT Software)

- IBM

- Broadcom

- BMC Software

- ASG Software

- Axios Systems

- SAP

- Cherwell Software

- Micro Focus (Formerly HPE)

- Freshworks

- Ultimo

- Epicor

- TOPdesk

- Samanage

- Agiloft Service

- Symantec

- SysAid

- SolarWinds

- Autotask

IT Service Management (ITSM) Software Breakdown Data by Type

- Cloud-based

- On-Premises

IT Service Management (ITSM) Software Breakdown Data by Application

- SMEs

- Large Enterprises

Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by IT Service Management (ITSM) Software Revenue
1.4 Market Analysis by Type
1.4.1 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Cloud-based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global IT Service Management (ITSM) Software Market Share by Application: 2020 VS 2026
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Coronavirus Disease 2019 (Covid-19): IT Service Management (ITSM) Software Industry Impact
1.6.1 How the Covid-19 is Affecting the IT Service Management (ITSM) Software Industry
1.6.1.1 IT Service Management (ITSM) Software Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19's Impact On Crude Oil and Refined Products
1.6.2 Market Trends and IT Service Management (ITSM) Software Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for IT Service Management (ITSM) Software Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 IT Service Management (ITSM) Software Market Perspective (2015-2026)
2.2 IT Service Management (ITSM) Software Growth Trends by Regions
2.2.1 IT Service Management (ITSM) Software Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 IT Service Management (ITSM) Software Historic Market Share by Regions (2015-2020)
2.2.3 IT Service Management (ITSM) Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 IT Service Management (ITSM) Software Market Growth Strategy
2.3.6 Primary Interviews with Key IT Service Management (ITSM) Software Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top IT Service Management (ITSM) Software Players by Market Size
3.1.1 Global Top IT Service Management (ITSM) Software Players by Revenue (2015-2020)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Players (2015-2020)
3.1.3 Global IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global IT Service Management (ITSM) Software Market Concentration Ratio
3.2.1 Global IT Service Management (ITSM) Software Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by IT Service Management (ITSM) Software Revenue in 2019
3.3 IT Service Management (ITSM) Software Key Players Head office and Area Served
3.4 Key Players IT Service Management (ITSM) Software Product Solution and Service
3.5 Date of Enter into IT Service Management (ITSM) Software Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global IT Service Management (ITSM) Software Historic Market Size by Type (2015-2020)
4.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Type (2021-2026)
5 IT Service Management (ITSM) Software Breakdown Data by Application (2015-2026)
5.1 Global IT Service Management (ITSM) Software Market Size by Application (2015-2020)
5.2 Global IT Service Management (ITSM) Software Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America IT Service Management (ITSM) Software Market Size (2015-2020)
6.2 IT Service Management (ITSM) Software Key Players in North America (2019-2020)
6.3 North America IT Service Management (ITSM) Software Market Size by Type (2015-2020)
6.4 North America IT Service Management (ITSM) Software Market Size by Application (2015-2020)
7 Europe
7.1 Europe IT Service Management (ITSM) Software Market Size (2015-2020)
7.2 IT Service Management (ITSM) Software Key Players in Europe (2019-2020)
7.3 Europe IT Service Management (ITSM) Software Market Size by Type (2015-2020)
7.4 Europe IT Service Management (ITSM) Software Market Size by Application (2015-2020)
8 China
8.1 China IT Service Management (ITSM) Software Market Size (2015-2020)
8.2 IT Service Management (ITSM) Software Key Players in China (2019-2020)
8.3 China IT Service Management (ITSM) Software Market Size by Type (2015-2020)
8.4 China IT Service Management (ITSM) Software Market Size by Application (2015-2020)
9 Japan
9.1 Japan IT Service Management (ITSM) Software Market Size (2015-2020)
9.2 IT Service Management (ITSM) Software Key Players in Japan (2019-2020)
9.3 Japan IT Service Management (ITSM) Software Market Size by Type (2015-2020)
9.4 Japan IT Service Management (ITSM) Software Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia IT Service Management (ITSM) Software Market Size (2015-2020)
10.2 IT Service Management (ITSM) Software Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia IT Service Management (ITSM) Software Market Size by Type (2015-2020)
10.4 Southeast Asia IT Service Management (ITSM) Software Market Size by Application (2015-2020)
11 India
11.1 India IT Service Management (ITSM) Software Market Size (2015-2020)
11.2 IT Service Management (ITSM) Software Key Players in India (2019-2020)
11.3 India IT Service Management (ITSM) Software Market Size by Type (2015-2020)
11.4 India IT Service Management (ITSM) Software Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America IT Service Management (ITSM) Software Market Size (2015-2020)
12.2 IT Service Management (ITSM) Software Key Players in Central & South America (2019-2020)
12.3 Central & South America IT Service Management (ITSM) Software Market Size by Type (2015-2020)
12.4 Central & South America IT Service Management (ITSM) Software Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 ServiceNow
13.1.1 ServiceNow Company Details
13.1.2 ServiceNow Business Overview and Its Total Revenue
13.1.3 ServiceNow IT Service Management (ITSM) Software Introduction
13.1.4 ServiceNow Revenue in IT Service Management (ITSM) Software Business (2015-2020))
13.1.5 ServiceNow Recent Development
13.2 Atlassian
13.2.1 Atlassian Company Details
13.2.2 Atlassian Business Overview and Its Total Revenue
13.2.3 Atlassian IT Service Management (ITSM) Software Introduction
13.2.4 Atlassian Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.2.5 Atlassian Recent Development
13.3 Ivanti (HEAT Software)
13.3.1 Ivanti (HEAT Software) Company Details
13.3.2 Ivanti (HEAT Software) Business Overview and Its Total Revenue
13.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Introduction
13.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.3.5 Ivanti (HEAT Software) Recent Development
13.4 IBM
13.4.1 IBM Company Details
13.4.2 IBM Business Overview and Its Total Revenue
13.4.3 IBM IT Service Management (ITSM) Software Introduction
13.4.4 IBM Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.4.5 IBM Recent Development
13.5 Broadcom
13.5.1 Broadcom Company Details
13.5.2 Broadcom Business Overview and Its Total Revenue
13.5.3 Broadcom IT Service Management (ITSM) Software Introduction
13.5.4 Broadcom Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.5.5 Broadcom Recent Development
13.6 BMC Software
13.6.1 BMC Software Company Details
13.6.2 BMC Software Business Overview and Its Total Revenue
13.6.3 BMC Software IT Service Management (ITSM) Software Introduction
13.6.4 BMC Software Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.6.5 BMC Software Recent Development
13.7 ASG Software
13.7.1 ASG Software Company Details
13.7.2 ASG Software Business Overview and Its Total Revenue
13.7.3 ASG Software IT Service Management (ITSM) Software Introduction
13.7.4 ASG Software Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.7.5 ASG Software Recent Development
13.8 Axios Systems
13.8.1 Axios Systems Company Details
13.8.2 Axios Systems Business Overview and Its Total Revenue
13.8.3 Axios Systems IT Service Management (ITSM) Software Introduction
13.8.4 Axios Systems Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.8.5 Axios Systems Recent Development
13.9 SAP
13.9.1 SAP Company Details
13.9.2 SAP Business Overview and Its Total Revenue
13.9.3 SAP IT Service Management (ITSM) Software Introduction
13.9.4 SAP Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.9.5 SAP Recent Development
13.10 Cherwell Software
13.10.1 Cherwell Software Company Details
13.10.2 Cherwell Software Business Overview and Its Total Revenue
13.10.3 Cherwell Software IT Service Management (ITSM) Software Introduction
13.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2015-2020)
13.10.5 Cherwell Software Recent Development
13.11 Micro Focus (Formerly HPE)
10.11.1 Micro Focus (Formerly HPE) Company Details
10.11.2 Micro Focus (Formerly HPE) Business Overview and Its Total Revenue
10.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Introduction
10.11.4 Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.11.5 Micro Focus (Formerly HPE) Recent Development
13.12 Freshworks
10.12.1 Freshworks Company Details
10.12.2 Freshworks Business Overview and Its Total Revenue
10.12.3 Freshworks IT Service Management (ITSM) Software Introduction
10.12.4 Freshworks Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.12.5 Freshworks Recent Development
13.13 Ultimo
10.13.1 Ultimo Company Details
10.13.2 Ultimo Business Overview and Its Total Revenue
10.13.3 Ultimo IT Service Management (ITSM) Software Introduction
10.13.4 Ultimo Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.13.5 Ultimo Recent Development
13.14 Epicor
10.14.1 Epicor Company Details
10.14.2 Epicor Business Overview and Its Total Revenue
10.14.3 Epicor IT Service Management (ITSM) Software Introduction
10.14.4 Epicor Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.14.5 Epicor Recent Development
13.15 TOPdesk
10.15.1 TOPdesk Company Details
10.15.2 TOPdesk Business Overview and Its Total Revenue
10.15.3 TOPdesk IT Service Management (ITSM) Software Introduction
10.15.4 TOPdesk Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.15.5 TOPdesk Recent Development
13.16 Samanage
10.16.1 Samanage Company Details
10.16.2 Samanage Business Overview and Its Total Revenue
10.16.3 Samanage IT Service Management (ITSM) Software Introduction
10.16.4 Samanage Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.16.5 Samanage Recent Development
13.17 Agiloft Service
10.17.1 Agiloft Service Company Details
10.17.2 Agiloft Service Business Overview and Its Total Revenue
10.17.3 Agiloft Service IT Service Management (ITSM) Software Introduction
10.17.4 Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.17.5 Agiloft Service Recent Development
13.18 Symantec
10.18.1 Symantec Company Details
10.18.2 Symantec Business Overview and Its Total Revenue
10.18.3 Symantec IT Service Management (ITSM) Software Introduction
10.18.4 Symantec Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.18.5 Symantec Recent Development
13.19 SysAid
10.19.1 SysAid Company Details
10.19.2 SysAid Business Overview and Its Total Revenue
10.19.3 SysAid IT Service Management (ITSM) Software Introduction
10.19.4 SysAid Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.19.5 SysAid Recent Development
13.20 SolarWinds
10.20.1 SolarWinds Company Details
10.20.2 SolarWinds Business Overview and Its Total Revenue
10.20.3 SolarWinds IT Service Management (ITSM) Software Introduction
10.20.4 SolarWinds Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.20.5 SolarWinds Recent Development
13.21 Autotask
10.21.1 Autotask Company Details
10.21.2 Autotask Business Overview and Its Total Revenue
10.21.3 Autotask IT Service Management (ITSM) Software Introduction
10.21.4 Autotask Revenue in IT Service Management (ITSM) Software Business (2015-2020)
10.21.5 Autotask Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
Table 1. IT Service Management (ITSM) Software Key Market Segments
Table 2. Key Players Covered: Ranking by IT Service Management (ITSM) Software Revenue
Table 3. Ranking of Global Top IT Service Management (ITSM) Software Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Cloud-based
Table 6. Key Players of On-Premises
Table 7. COVID-19 Impact Global Market: (Four IT Service Management (ITSM) Software Market Size Forecast Scenarios)
Table 8. Opportunities and Trends for IT Service Management (ITSM) Software Players in the COVID-19 Landscape
Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 10. Key Regions/Countries Measures against Covid-19 Impact
Table 11. Proposal for IT Service Management (ITSM) Software Players to Combat Covid-19 Impact
Table 12. Global IT Service Management (ITSM) Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 13. Global IT Service Management (ITSM) Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 14. Global IT Service Management (ITSM) Software Market Size by Regions (2015-2020) (US$ Million)
Table 15. Global IT Service Management (ITSM) Software Market Share by Regions (2015-2020)
Table 16. Global IT Service Management (ITSM) Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 17. Global IT Service Management (ITSM) Software Market Share by Regions (2021-2026)
Table 18. Market Top Trends
Table 19. Key Drivers: Impact Analysis
Table 20. Key Challenges
Table 21. IT Service Management (ITSM) Software Market Growth Strategy
Table 22. Main Points Interviewed from Key IT Service Management (ITSM) Software Players
Table 23. Global IT Service Management (ITSM) Software Revenue by Players (2015-2020) (Million US$)
Table 24. Global IT Service Management (ITSM) Software Market Share by Players (2015-2020)
Table 25. Global Top IT Service Management (ITSM) Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management (ITSM) Software as of 2019)
Table 26. Global IT Service Management (ITSM) Software by Players Market Concentration Ratio (CR5 and HHI)
Table 27. Key Players Headquarters and Area Served
Table 28. Key Players IT Service Management (ITSM) Software Product Solution and Service
Table 29. Date of Enter into IT Service Management (ITSM) Software Market
Table 30. Mergers & Acquisitions, Expansion Plans
Table 31. Global IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 32. Global IT Service Management (ITSM) Software Market Size Share by Type (2015-2020)
Table 33. Global IT Service Management (ITSM) Software Revenue Market Share by Type (2021-2026)
Table 34. Global IT Service Management (ITSM) Software Market Size Share by Application (2015-2020)
Table 35. Global IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 36. Global IT Service Management (ITSM) Software Market Size Share by Application (2021-2026)
Table 37. North America Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 38. North America Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 39. North America IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 40. North America IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 41. North America IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 42. North America IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 43. Europe Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 44. Europe Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 45. Europe IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 46. Europe IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 47. Europe IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 48. Europe IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 49. China Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 50. China Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 51. China IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 52. China IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 53. China IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 54. China IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 55. Japan Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 56. Japan Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 57. Japan IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 58. Japan IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 59. Japan IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 60. Japan IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 61. Southeast Asia Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 62. Southeast Asia Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 63. Southeast Asia IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 64. Southeast Asia IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 65. Southeast Asia IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 66. Southeast Asia IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 67. India Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 68. India Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 69. India IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 70. India IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 71. India IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 72. India IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 73. Central & South America Key Players IT Service Management (ITSM) Software Revenue (2019-2020) (Million US$)
Table 74. Central & South America Key Players IT Service Management (ITSM) Software Market Share (2019-2020)
Table 75. Central & South America IT Service Management (ITSM) Software Market Size by Type (2015-2020) (Million US$)
Table 76. Central & South America IT Service Management (ITSM) Software Market Share by Type (2015-2020)
Table 77. Central & South America IT Service Management (ITSM) Software Market Size by Application (2015-2020) (Million US$)
Table 78. Central & South America IT Service Management (ITSM) Software Market Share by Application (2015-2020)
Table 79. ServiceNow Company Details
Table 80. ServiceNow Business Overview
Table 81. ServiceNow Product
Table 82. ServiceNow Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 83. ServiceNow Recent Development
Table 84. Atlassian Company Details
Table 85. Atlassian Business Overview
Table 86. Atlassian Product
Table 87. Atlassian Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 88. Atlassian Recent Development
Table 89. Ivanti (HEAT Software) Company Details
Table 90. Ivanti (HEAT Software) Business Overview
Table 91. Ivanti (HEAT Software) Product
Table 92. Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 93. Ivanti (HEAT Software) Recent Development
Table 94. IBM Company Details
Table 95. IBM Business Overview
Table 96. IBM Product
Table 97. IBM Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 98. IBM Recent Development
Table 99. Broadcom Company Details
Table 100. Broadcom Business Overview
Table 101. Broadcom Product
Table 102. Broadcom Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 103. Broadcom Recent Development
Table 104. BMC Software Company Details
Table 105. BMC Software Business Overview
Table 106. BMC Software Product
Table 107. BMC Software Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 108. BMC Software Recent Development
Table 109. ASG Software Company Details
Table 110. ASG Software Business Overview
Table 111. ASG Software Product
Table 112. ASG Software Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 113. ASG Software Recent Development
Table 114. Axios Systems Business Overview
Table 115. Axios Systems Product
Table 116. Axios Systems Company Details
Table 117. Axios Systems Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 118. Axios Systems Recent Development
Table 119. SAP Company Details
Table 120. SAP Business Overview
Table 121. SAP Product
Table 122. SAP Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 123. SAP Recent Development
Table 124. Cherwell Software Company Details
Table 125. Cherwell Software Business Overview
Table 126. Cherwell Software Product
Table 127. Cherwell Software Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 128. Cherwell Software Recent Development
Table 129. Micro Focus (Formerly HPE) Company Details
Table 130. Micro Focus (Formerly HPE) Business Overview
Table 131. Micro Focus (Formerly HPE) Product
Table 132. Micro Focus (Formerly HPE) Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 133. Micro Focus (Formerly HPE) Recent Development
Table 134. Freshworks Company Details
Table 135. Freshworks Business Overview
Table 136. Freshworks Product
Table 137. Freshworks Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 138. Freshworks Recent Development
Table 139. Ultimo Company Details
Table 140. Ultimo Business Overview
Table 141. Ultimo Product
Table 142. Ultimo Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 143. Ultimo Recent Development
Table 144. Epicor Company Details
Table 145. Epicor Business Overview
Table 146. Epicor Product
Table 147. Epicor Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 148. Epicor Recent Development
Table 149. TOPdesk Company Details
Table 150. TOPdesk Business Overview
Table 151. TOPdesk Product
Table 152. TOPdesk Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 153. TOPdesk Recent Development
Table 154. Samanage Company Details
Table 155. Samanage Business Overview
Table 156. Samanage Product
Table 157. Samanage Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 158. Samanage Recent Development
Table 159. Agiloft Service Company Details
Table 160. Agiloft Service Business Overview
Table 161. Agiloft Service Product
Table 162. Agiloft Service Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 163. Agiloft Service Recent Development
Table 164. Symantec Company Details
Table 165. Symantec Business Overview
Table 166. Symantec Product
Table 167. Symantec Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 168. Symantec Recent Development
Table 169. SysAid Company Details
Table 170. SysAid Business Overview
Table 171. SysAid Product
Table 172. SysAid Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 173. SysAid Recent Development
Table 174. SolarWinds Company Details
Table 175. SolarWinds Business Overview
Table 176. SolarWinds Product
Table 177. SolarWinds Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 178. SolarWinds Recent Development
Table 179. Autotask Company Details
Table 180. Autotask Business Overview
Table 181. Autotask Product
Table 182. Autotask Revenue in IT Service Management (ITSM) Software Business (2015-2020) (Million US$)
Table 183. Autotask Recent Development
Table 184. Research Programs/Design for This Report
Table 185. Key Data Information from Secondary Sources
Table 186. Key Data Information from Primary Sources
List of Figures
Figure 1. Global IT Service Management (ITSM) Software Market Share by Type: 2020 VS 2026
Figure 2. Cloud-based Features
Figure 3. On-Premises Features
Figure 4. Global IT Service Management (ITSM) Software Market Share by Application: 2020 VS 2026
Figure 5. SMEs Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. IT Service Management (ITSM) Software Report Years Considered
Figure 8. Global IT Service Management (ITSM) Software Market Size YoY Growth 2015-2026 (US$ Million)
Figure 9. Global IT Service Management (ITSM) Software Market Share by Regions: 2020 VS 2026
Figure 10. Global IT Service Management (ITSM) Software Market Share by Regions (2021-2026)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global IT Service Management (ITSM) Software Market Share by Players in 2019
Figure 13. Global Top IT Service Management (ITSM) Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management (ITSM) Software as of 2019
Figure 14. The Top 10 and 5 Players Market Share by IT Service Management (ITSM) Software Revenue in 2019
Figure 15. North America IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 16. Europe IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. China IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Japan IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Southeast Asia IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. India IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Central & South America IT Service Management (ITSM) Software Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. ServiceNow Total Revenue (US$ Million): 2019 Compared with 2018
Figure 23. ServiceNow Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 24. Atlassian Total Revenue (US$ Million): 2019 Compared with 2018
Figure 25. Atlassian Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 26. Ivanti (HEAT Software) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Ivanti (HEAT Software) Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 28. IBM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. IBM Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 30. Broadcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Broadcom Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 32. BMC Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. BMC Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 34. ASG Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. ASG Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 36. Axios Systems Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. Axios Systems Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 38. SAP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. SAP Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 40. Cherwell Software Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Cherwell Software Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 42. Micro Focus (Formerly HPE) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Micro Focus (Formerly HPE) Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 44. Freshworks Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Freshworks Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 46. Ultimo Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Ultimo Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 48. Epicor Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Epicor Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 50. TOPdesk Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. TOPdesk Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 52. Samanage Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. Samanage Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 54. Agiloft Service Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Agiloft Service Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 56. Symantec Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. Symantec Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 58. SysAid Total Revenue (US$ Million): 2019 Compared with 2018
Figure 59. SysAid Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 60. SolarWinds Total Revenue (US$ Million): 2019 Compared with 2018
Figure 61. SolarWinds Revenue Growth Rate in IT Service Management (ITSM) Software Business (2015-2020)
Figure 62. Bottom-up and Top-down Approaches for This Report
Figure 63. Data Triangulation
Figure 64. Key Executives Interviewed
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