Global IT Service Desk Market Research Report 2023

Global IT Service Desk Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global IT Service Desk Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud based
1.2.3 On Premise
1.3 Market by Application
1.3.1 Global IT Service Desk Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 SMBs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global IT Service Desk Market Perspective (2018-2029)
2.2 IT Service Desk Growth Trends by Region
2.2.1 Global IT Service Desk Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 IT Service Desk Historic Market Size by Region (2018-2023)
2.2.3 IT Service Desk Forecasted Market Size by Region (2024-2029)
2.3 IT Service Desk Market Dynamics
2.3.1 IT Service Desk Industry Trends
2.3.2 IT Service Desk Market Drivers
2.3.3 IT Service Desk Market Challenges
2.3.4 IT Service Desk Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top IT Service Desk Players by Revenue
3.1.1 Global Top IT Service Desk Players by Revenue (2018-2023)
3.1.2 Global IT Service Desk Revenue Market Share by Players (2018-2023)
3.2 Global IT Service Desk Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by IT Service Desk Revenue
3.4 Global IT Service Desk Market Concentration Ratio
3.4.1 Global IT Service Desk Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by IT Service Desk Revenue in 2022
3.5 IT Service Desk Key Players Head office and Area Served
3.6 Key Players IT Service Desk Product Solution and Service
3.7 Date of Enter into IT Service Desk Market
3.8 Mergers & Acquisitions, Expansion Plans
4 IT Service Desk Breakdown Data by Type
4.1 Global IT Service Desk Historic Market Size by Type (2018-2023)
4.2 Global IT Service Desk Forecasted Market Size by Type (2024-2029)
5 IT Service Desk Breakdown Data by Application
5.1 Global IT Service Desk Historic Market Size by Application (2018-2023)
5.2 Global IT Service Desk Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America IT Service Desk Market Size (2018-2029)
6.2 North America IT Service Desk Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America IT Service Desk Market Size by Country (2018-2023)
6.4 North America IT Service Desk Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe IT Service Desk Market Size (2018-2029)
7.2 Europe IT Service Desk Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe IT Service Desk Market Size by Country (2018-2023)
7.4 Europe IT Service Desk Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific IT Service Desk Market Size (2018-2029)
8.2 Asia-Pacific IT Service Desk Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific IT Service Desk Market Size by Region (2018-2023)
8.4 Asia-Pacific IT Service Desk Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America IT Service Desk Market Size (2018-2029)
9.2 Latin America IT Service Desk Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America IT Service Desk Market Size by Country (2018-2023)
9.4 Latin America IT Service Desk Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa IT Service Desk Market Size (2018-2029)
10.2 Middle East & Africa IT Service Desk Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa IT Service Desk Market Size by Country (2018-2023)
10.4 Middle East & Africa IT Service Desk Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Samanage
11.1.1 Samanage Company Detail
11.1.2 Samanage Business Overview
11.1.3 Samanage IT Service Desk Introduction
11.1.4 Samanage Revenue in IT Service Desk Business (2018-2023)
11.1.5 Samanage Recent Development
11.2 Freshservice
11.2.1 Freshservice Company Detail
11.2.2 Freshservice Business Overview
11.2.3 Freshservice IT Service Desk Introduction
11.2.4 Freshservice Revenue in IT Service Desk Business (2018-2023)
11.2.5 Freshservice Recent Development
11.3 ManageEngine ServiceDesk
11.3.1 ManageEngine ServiceDesk Company Detail
11.3.2 ManageEngine ServiceDesk Business Overview
11.3.3 ManageEngine ServiceDesk IT Service Desk Introduction
11.3.4 ManageEngine ServiceDesk Revenue in IT Service Desk Business (2018-2023)
11.3.5 ManageEngine ServiceDesk Recent Development
11.4 JIRA Service Desk
11.4.1 JIRA Service Desk Company Detail
11.4.2 JIRA Service Desk Business Overview
11.4.3 JIRA Service Desk IT Service Desk Introduction
11.4.4 JIRA Service Desk Revenue in IT Service Desk Business (2018-2023)
11.4.5 JIRA Service Desk Recent Development
11.5 Zendesk
11.5.1 Zendesk Company Detail
11.5.2 Zendesk Business Overview
11.5.3 Zendesk IT Service Desk Introduction
11.5.4 Zendesk Revenue in IT Service Desk Business (2018-2023)
11.5.5 Zendesk Recent Development
11.6 Track-It!
11.6.1 Track-It! Company Detail
11.6.2 Track-It! Business Overview
11.6.3 Track-It! IT Service Desk Introduction
11.6.4 Track-It! Revenue in IT Service Desk Business (2018-2023)
11.6.5 Track-It! Recent Development
11.7 BMC Remedy 9
11.7.1 BMC Remedy 9 Company Detail
11.7.2 BMC Remedy 9 Business Overview
11.7.3 BMC Remedy 9 IT Service Desk Introduction
11.7.4 BMC Remedy 9 Revenue in IT Service Desk Business (2018-2023)
11.7.5 BMC Remedy 9 Recent Development
11.8 Cherwell IT Service Management
11.8.1 Cherwell IT Service Management Company Detail
11.8.2 Cherwell IT Service Management Business Overview
11.8.3 Cherwell IT Service Management IT Service Desk Introduction
11.8.4 Cherwell IT Service Management Revenue in IT Service Desk Business (2018-2023)
11.8.5 Cherwell IT Service Management Recent Development
11.9 Agiloft
11.9.1 Agiloft Company Detail
11.9.2 Agiloft Business Overview
11.9.3 Agiloft IT Service Desk Introduction
11.9.4 Agiloft Revenue in IT Service Desk Business (2018-2023)
11.9.5 Agiloft Recent Development
11.10 Re:Desk
11.10.1 Re:Desk Company Detail
11.10.2 Re:Desk Business Overview
11.10.3 Re:Desk IT Service Desk Introduction
11.10.4 Re:Desk Revenue in IT Service Desk Business (2018-2023)
11.10.5 Re:Desk Recent Development
11.11 ServiceNow
11.11.1 ServiceNow Company Detail
11.11.2 ServiceNow Business Overview
11.11.3 ServiceNow IT Service Desk Introduction
11.11.4 ServiceNow Revenue in IT Service Desk Business (2018-2023)
11.11.5 ServiceNow Recent Development
11.12 GoToAssist
11.12.1 GoToAssist Company Detail
11.12.2 GoToAssist Business Overview
11.12.3 GoToAssist IT Service Desk Introduction
11.12.4 GoToAssist Revenue in IT Service Desk Business (2018-2023)
11.12.5 GoToAssist Recent Development
11.13 Spiceworks
11.13.1 Spiceworks Company Detail
11.13.2 Spiceworks Business Overview
11.13.3 Spiceworks IT Service Desk Introduction
11.13.4 Spiceworks Revenue in IT Service Desk Business (2018-2023)
11.13.5 Spiceworks Recent Development
11.14 EasyVista
11.14.1 EasyVista Company Detail
11.14.2 EasyVista Business Overview
11.14.3 EasyVista IT Service Desk Introduction
11.14.4 EasyVista Revenue in IT Service Desk Business (2018-2023)
11.14.5 EasyVista Recent Development
11.15 Wolken
11.15.1 Wolken Company Detail
11.15.2 Wolken Business Overview
11.15.3 Wolken IT Service Desk Introduction
11.15.4 Wolken Revenue in IT Service Desk Business (2018-2023)
11.15.5 Wolken Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global IT Service Desk Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Cloud based
Table 3. Key Players of On Premise
Table 4. Global IT Service Desk Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 5. Global IT Service Desk Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global IT Service Desk Market Size by Region (2018-2023) & (US$ Million)
Table 7. Global IT Service Desk Market Share by Region (2018-2023)
Table 8. Global IT Service Desk Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 9. Global IT Service Desk Market Share by Region (2024-2029)
Table 10. IT Service Desk Market Trends
Table 11. IT Service Desk Market Drivers
Table 12. IT Service Desk Market Challenges
Table 13. IT Service Desk Market Restraints
Table 14. Global IT Service Desk Revenue by Players (2018-2023) & (US$ Million)
Table 15. Global IT Service Desk Market Share by Players (2018-2023)
Table 16. Global Top IT Service Desk Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Desk as of 2022)
Table 17. Ranking of Global Top IT Service Desk Companies by Revenue (US$ Million) in 2022
Table 18. Global 5 Largest Players Market Share by IT Service Desk Revenue (CR5 and HHI) & (2018-2023)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players IT Service Desk Product Solution and Service
Table 21. Date of Enter into IT Service Desk Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global IT Service Desk Market Size by Type (2018-2023) & (US$ Million)
Table 24. Global IT Service Desk Revenue Market Share by Type (2018-2023)
Table 25. Global IT Service Desk Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 26. Global IT Service Desk Revenue Market Share by Type (2024-2029)
Table 27. Global IT Service Desk Market Size by Application (2018-2023) & (US$ Million)
Table 28. Global IT Service Desk Revenue Market Share by Application (2018-2023)
Table 29. Global IT Service Desk Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 30. Global IT Service Desk Revenue Market Share by Application (2024-2029)
Table 31. North America IT Service Desk Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 32. North America IT Service Desk Market Size by Country (2018-2023) & (US$ Million)
Table 33. North America IT Service Desk Market Size by Country (2024-2029) & (US$ Million)
Table 34. Europe IT Service Desk Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. Europe IT Service Desk Market Size by Country (2018-2023) & (US$ Million)
Table 36. Europe IT Service Desk Market Size by Country (2024-2029) & (US$ Million)
Table 37. Asia-Pacific IT Service Desk Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 38. Asia-Pacific IT Service Desk Market Size by Region (2018-2023) & (US$ Million)
Table 39. Asia-Pacific IT Service Desk Market Size by Region (2024-2029) & (US$ Million)
Table 40. Latin America IT Service Desk Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 41. Latin America IT Service Desk Market Size by Country (2018-2023) & (US$ Million)
Table 42. Latin America IT Service Desk Market Size by Country (2024-2029) & (US$ Million)
Table 43. Middle East & Africa IT Service Desk Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Middle East & Africa IT Service Desk Market Size by Country (2018-2023) & (US$ Million)
Table 45. Middle East & Africa IT Service Desk Market Size by Country (2024-2029) & (US$ Million)
Table 46. Samanage Company Detail
Table 47. Samanage Business Overview
Table 48. Samanage IT Service Desk Product
Table 49. Samanage Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 50. Samanage Recent Development
Table 51. Freshservice Company Detail
Table 52. Freshservice Business Overview
Table 53. Freshservice IT Service Desk Product
Table 54. Freshservice Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 55. Freshservice Recent Development
Table 56. ManageEngine ServiceDesk Company Detail
Table 57. ManageEngine ServiceDesk Business Overview
Table 58. ManageEngine ServiceDesk IT Service Desk Product
Table 59. ManageEngine ServiceDesk Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 60. ManageEngine ServiceDesk Recent Development
Table 61. JIRA Service Desk Company Detail
Table 62. JIRA Service Desk Business Overview
Table 63. JIRA Service Desk IT Service Desk Product
Table 64. JIRA Service Desk Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 65. JIRA Service Desk Recent Development
Table 66. Zendesk Company Detail
Table 67. Zendesk Business Overview
Table 68. Zendesk IT Service Desk Product
Table 69. Zendesk Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 70. Zendesk Recent Development
Table 71. Track-It! Company Detail
Table 72. Track-It! Business Overview
Table 73. Track-It! IT Service Desk Product
Table 74. Track-It! Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 75. Track-It! Recent Development
Table 76. BMC Remedy 9 Company Detail
Table 77. BMC Remedy 9 Business Overview
Table 78. BMC Remedy 9 IT Service Desk Product
Table 79. BMC Remedy 9 Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 80. BMC Remedy 9 Recent Development
Table 81. Cherwell IT Service Management Company Detail
Table 82. Cherwell IT Service Management Business Overview
Table 83. Cherwell IT Service Management IT Service Desk Product
Table 84. Cherwell IT Service Management Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 85. Cherwell IT Service Management Recent Development
Table 86. Agiloft Company Detail
Table 87. Agiloft Business Overview
Table 88. Agiloft IT Service Desk Product
Table 89. Agiloft Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 90. Agiloft Recent Development
Table 91. Re:Desk Company Detail
Table 92. Re:Desk Business Overview
Table 93. Re:Desk IT Service Desk Product
Table 94. Re:Desk Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 95. Re:Desk Recent Development
Table 96. ServiceNow Company Detail
Table 97. ServiceNow Business Overview
Table 98. ServiceNow IT Service Desk Product
Table 99. ServiceNow Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 100. ServiceNow Recent Development
Table 101. GoToAssist Company Detail
Table 102. GoToAssist Business Overview
Table 103. GoToAssist IT Service Desk Product
Table 104. GoToAssist Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 105. GoToAssist Recent Development
Table 106. Spiceworks Company Detail
Table 107. Spiceworks Business Overview
Table 108. Spiceworks IT Service Desk Product
Table 109. Spiceworks Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 110. Spiceworks Recent Development
Table 111. EasyVista Company Detail
Table 112. EasyVista Business Overview
Table 113. EasyVista IT Service Desk Product
Table 114. EasyVista Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 115. EasyVista Recent Development
Table 116. Wolken Company Detail
Table 117. Wolken Business Overview
Table 118. Wolken IT Service Desk Product
Table 119. Wolken Revenue in IT Service Desk Business (2018-2023) & (US$ Million)
Table 120. Wolken Recent Development
Table 121. Research Programs/Design for This Report
Table 122. Key Data Information from Secondary Sources
Table 123. Key Data Information from Primary Sources
List of Figures
Figure 1. Global IT Service Desk Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global IT Service Desk Market Share by Type: 2022 VS 2029
Figure 3. Cloud based Features
Figure 4. On Premise Features
Figure 5. Global IT Service Desk Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 6. Global IT Service Desk Market Share by Application: 2022 VS 2029
Figure 7. SMBs Case Studies
Figure 8. Large Enterprises Case Studies
Figure 9. IT Service Desk Report Years Considered
Figure 10. Global IT Service Desk Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 11. Global IT Service Desk Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 12. Global IT Service Desk Market Share by Region: 2022 VS 2029
Figure 13. Global IT Service Desk Market Share by Players in 2022
Figure 14. Global Top IT Service Desk Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in IT Service Desk as of 2022)
Figure 15. The Top 10 and 5 Players Market Share by IT Service Desk Revenue in 2022
Figure 16. North America IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 17. North America IT Service Desk Market Share by Country (2018-2029)
Figure 18. United States IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 19. Canada IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 20. Europe IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. Europe IT Service Desk Market Share by Country (2018-2029)
Figure 22. Germany IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. France IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. U.K. IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Italy IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Russia IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Nordic Countries IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Asia-Pacific IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Asia-Pacific IT Service Desk Market Share by Region (2018-2029)
Figure 30. China IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Japan IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. South Korea IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Southeast Asia IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. India IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Australia IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Latin America IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Latin America IT Service Desk Market Share by Country (2018-2029)
Figure 38. Mexico IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Brazil IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Middle East & Africa IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Middle East & Africa IT Service Desk Market Share by Country (2018-2029)
Figure 42. Turkey IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Saudi Arabia IT Service Desk Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Samanage Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 45. Freshservice Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 46. ManageEngine ServiceDesk Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 47. JIRA Service Desk Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 48. Zendesk Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 49. Track-It! Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 50. BMC Remedy 9 Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 51. Cherwell IT Service Management Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 52. Agiloft Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 53. Re:Desk Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 54. ServiceNow Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 55. GoToAssist Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 56. Spiceworks Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 57. EasyVista Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 58. Wolken Revenue Growth Rate in IT Service Desk Business (2018-2023)
Figure 59. Bottom-up and Top-down Approaches for This Report
Figure 60. Data Triangulation
Figure 61. Key Executives Interviewed

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Published: 22-Mar-2023        Price: US 2900 Onwards        Pages: 138

The global Freight Forwarding Management Software market was valued at US$ 496.90 million in 2022 and is anticipated to reach US$ 1,032.67 million by 2029, witnessing a CAGR of 10.9% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes. North American market for Freight Forwarding Management Software is estimated to increase from $ 232.35 million in 2023 to reach $ 417.15 million by 2029, at a CAGR......

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