Global Intelligent Contact Center (ICC) Market Size, Status and Forecast 2021-2027

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Date: 07-Apr-2021
No. of pages: 107
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Global Intelligent Contact Center (ICC) Scope and Market Size

Intelligent Contact Center (ICC) market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Intelligent Contact Center (ICC) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type

- Chatbot

- Intelligent Virtual Assistant (IVA)

- Intelligent Interactive Voice Response (IVR) System

Segment by Application

- BFSI

- Consumer Goods & Retail

- Government

- Healthcare

- IT & Telecom

- Travel & Hospitality

- Others

By Region

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

By Company

- Amazon Web Services Inc.

- Artificial Solutions International AB

- Avaya Inc.

- Google Inc.

- IBM Corporation

- Microsoft Corporation

- Nuance Communications, Inc.

- Oracle Corporation

- SAP SE

- Zendesk, Inc.

Global Intelligent Contact Center (ICC) Market Size, Status and Forecast 2021-2027

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Intelligent Contact Center (ICC) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Chatbot
1.2.3 Intelligent Virtual Assistant (IVA)
1.2.4 Intelligent Interactive Voice Response (IVR) System
1.3 Market by Application
1.3.1 Global Intelligent Contact Center (ICC) Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 BFSI
1.3.3 Consumer Goods & Retail
1.3.4 Government
1.3.5 Healthcare
1.3.6 IT & Telecom
1.3.7 Travel & Hospitality
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Intelligent Contact Center (ICC) Market Perspective (2016-2027)
2.2 Intelligent Contact Center (ICC) Growth Trends by Regions
2.2.1 Intelligent Contact Center (ICC) Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Intelligent Contact Center (ICC) Historic Market Share by Regions (2016-2021)
2.2.3 Intelligent Contact Center (ICC) Forecasted Market Size by Regions (2022-2027)
2.3 Intelligent Contact Center (ICC) Industry Dynamic
2.3.1 Intelligent Contact Center (ICC) Market Trends
2.3.2 Intelligent Contact Center (ICC) Market Drivers
2.3.3 Intelligent Contact Center (ICC) Market Challenges
2.3.4 Intelligent Contact Center (ICC) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Intelligent Contact Center (ICC) Players by Revenue
3.1.1 Global Top Intelligent Contact Center (ICC) Players by Revenue (2016-2021)
3.1.2 Global Intelligent Contact Center (ICC) Revenue Market Share by Players (2016-2021)
3.2 Global Intelligent Contact Center (ICC) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Intelligent Contact Center (ICC) Revenue
3.4 Global Intelligent Contact Center (ICC) Market Concentration Ratio
3.4.1 Global Intelligent Contact Center (ICC) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Intelligent Contact Center (ICC) Revenue in 2020
3.5 Intelligent Contact Center (ICC) Key Players Head office and Area Served
3.6 Key Players Intelligent Contact Center (ICC) Product Solution and Service
3.7 Date of Enter into Intelligent Contact Center (ICC) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Intelligent Contact Center (ICC) Breakdown Data by Type
4.1 Global Intelligent Contact Center (ICC) Historic Market Size by Type (2016-2021)
4.2 Global Intelligent Contact Center (ICC) Forecasted Market Size by Type (2022-2027)
5 Intelligent Contact Center (ICC) Breakdown Data by Application
5.1 Global Intelligent Contact Center (ICC) Historic Market Size by Application (2016-2021)
5.2 Global Intelligent Contact Center (ICC) Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Intelligent Contact Center (ICC) Market Size (2016-2027)
6.2 North America Intelligent Contact Center (ICC) Market Size by Type
6.2.1 North America Intelligent Contact Center (ICC) Market Size by Type (2016-2021)
6.2.2 North America Intelligent Contact Center (ICC) Market Size by Type (2022-2027)
6.2.3 North America Intelligent Contact Center (ICC) Market Size by Type (2016-2027)
6.3 North America Intelligent Contact Center (ICC) Market Size by Application
6.3.1 North America Intelligent Contact Center (ICC) Market Size by Application (2016-2021)
6.3.2 North America Intelligent Contact Center (ICC) Market Size by Application (2022-2027)
6.3.3 North America Intelligent Contact Center (ICC) Market Size by Application (2016-2027)
6.4 North America Intelligent Contact Center (ICC) Market Size by Country
6.4.1 North America Intelligent Contact Center (ICC) Market Size by Country (2016-2021)
6.4.2 North America Intelligent Contact Center (ICC) Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Intelligent Contact Center (ICC) Market Size (2016-2027)
7.2 Europe Intelligent Contact Center (ICC) Market Size by Type
7.2.1 Europe Intelligent Contact Center (ICC) Market Size by Type (2016-2021)
7.2.2 Europe Intelligent Contact Center (ICC) Market Size by Type (2022-2027)
7.2.3 Europe Intelligent Contact Center (ICC) Market Size by Type (2016-2027)
7.3 Europe Intelligent Contact Center (ICC) Market Size by Application
7.3.1 Europe Intelligent Contact Center (ICC) Market Size by Application (2016-2021)
7.3.2 Europe Intelligent Contact Center (ICC) Market Size by Application (2022-2027)
7.3.3 Europe Intelligent Contact Center (ICC) Market Size by Application (2016-2027)
7.4 Europe Intelligent Contact Center (ICC) Market Size by Country
7.4.1 Europe Intelligent Contact Center (ICC) Market Size by Country (2016-2021)
7.4.2 Europe Intelligent Contact Center (ICC) Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Intelligent Contact Center (ICC) Market Size (2016-2027)
8.2 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Type
8.2.1 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Type (2016-2027)
8.3 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Application
8.3.1 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Application (2016-2027)
8.4 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region
8.4.1 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Intelligent Contact Center (ICC) Market Size (2016-2027)
9.2 Latin America Intelligent Contact Center (ICC) Market Size by Type
9.2.1 Latin America Intelligent Contact Center (ICC) Market Size by Type (2016-2021)
9.2.2 Latin America Intelligent Contact Center (ICC) Market Size by Type (2022-2027)
9.2.3 Latin America Intelligent Contact Center (ICC) Market Size by Type (2016-2027)
9.3 Latin America Intelligent Contact Center (ICC) Market Size by Application
9.3.1 Latin America Intelligent Contact Center (ICC) Market Size by Application (2016-2021)
9.3.2 Latin America Intelligent Contact Center (ICC) Market Size by Application (2022-2027)
9.3.3 Latin America Intelligent Contact Center (ICC) Market Size by Application (2016-2027)
9.4 Latin America Intelligent Contact Center (ICC) Market Size by Country
9.4.1 Latin America Intelligent Contact Center (ICC) Market Size by Country (2016-2021)
9.4.2 Latin America Intelligent Contact Center (ICC) Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Intelligent Contact Center (ICC) Market Size (2016-2027)
10.2 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Type
10.2.1 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Type (2016-2027)
10.3 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Application
10.3.1 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Application (2016-2027)
10.4 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country
10.4.1 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Amazon Web Services Inc.
11.1.1 Amazon Web Services Inc. Company Details
11.1.2 Amazon Web Services Inc. Business Overview
11.1.3 Amazon Web Services Inc. Intelligent Contact Center (ICC) Introduction
11.1.4 Amazon Web Services Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.1.5 Amazon Web Services Inc. Recent Development
11.2 Artificial Solutions International AB
11.2.1 Artificial Solutions International AB Company Details
11.2.2 Artificial Solutions International AB Business Overview
11.2.3 Artificial Solutions International AB Intelligent Contact Center (ICC) Introduction
11.2.4 Artificial Solutions International AB Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.2.5 Artificial Solutions International AB Recent Development
11.3 Avaya Inc.
11.3.1 Avaya Inc. Company Details
11.3.2 Avaya Inc. Business Overview
11.3.3 Avaya Inc. Intelligent Contact Center (ICC) Introduction
11.3.4 Avaya Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.3.5 Avaya Inc. Recent Development
11.4 Google Inc.
11.4.1 Google Inc. Company Details
11.4.2 Google Inc. Business Overview
11.4.3 Google Inc. Intelligent Contact Center (ICC) Introduction
11.4.4 Google Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.4.5 Google Inc. Recent Development
11.5 IBM Corporation
11.5.1 IBM Corporation Company Details
11.5.2 IBM Corporation Business Overview
11.5.3 IBM Corporation Intelligent Contact Center (ICC) Introduction
11.5.4 IBM Corporation Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.5.5 IBM Corporation Recent Development
11.6 Microsoft Corporation
11.6.1 Microsoft Corporation Company Details
11.6.2 Microsoft Corporation Business Overview
11.6.3 Microsoft Corporation Intelligent Contact Center (ICC) Introduction
11.6.4 Microsoft Corporation Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.6.5 Microsoft Corporation Recent Development
11.7 Nuance Communications, Inc.
11.7.1 Nuance Communications, Inc. Company Details
11.7.2 Nuance Communications, Inc. Business Overview
11.7.3 Nuance Communications, Inc. Intelligent Contact Center (ICC) Introduction
11.7.4 Nuance Communications, Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.7.5 Nuance Communications, Inc. Recent Development
11.8 Oracle Corporation
11.8.1 Oracle Corporation Company Details
11.8.2 Oracle Corporation Business Overview
11.8.3 Oracle Corporation Intelligent Contact Center (ICC) Introduction
11.8.4 Oracle Corporation Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.8.5 Oracle Corporation Recent Development
11.9 SAP SE
11.9.1 SAP SE Company Details
11.9.2 SAP SE Business Overview
11.9.3 SAP SE Intelligent Contact Center (ICC) Introduction
11.9.4 SAP SE Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.9.5 SAP SE Recent Development
11.10 Zendesk, Inc.
11.10.1 Zendesk, Inc. Company Details
11.10.2 Zendesk, Inc. Business Overview
11.10.3 Zendesk, Inc. Intelligent Contact Center (ICC) Introduction
11.10.4 Zendesk, Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021)
11.10.5 Zendesk, Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Intelligent Contact Center (ICC) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Chatbot
Table 3. Key Players of Intelligent Virtual Assistant (IVA)
Table 4. Key Players of Intelligent Interactive Voice Response (IVR) System
Table 5. Global Intelligent Contact Center (ICC) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Intelligent Contact Center (ICC) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 7. Global Intelligent Contact Center (ICC) Market Size by Regions (2016-2021) & (US$ Million)
Table 8. Global Intelligent Contact Center (ICC) Market Share by Regions (2016-2021)
Table 9. Global Intelligent Contact Center (ICC) Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 10. Global Intelligent Contact Center (ICC) Market Share by Regions (2022-2027)
Table 11. Intelligent Contact Center (ICC) Market Trends
Table 12. Intelligent Contact Center (ICC) Market Drivers
Table 13. Intelligent Contact Center (ICC) Market Challenges
Table 14. Intelligent Contact Center (ICC) Market Restraints
Table 15. Global Intelligent Contact Center (ICC) Revenue by Players (2016-2021) & (US$ Million)
Table 16. Global Intelligent Contact Center (ICC) Market Share by Players (2016-2021)
Table 17. Global Top Intelligent Contact Center (ICC) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Intelligent Contact Center (ICC) as of 2020)
Table 18. Ranking of Global Top Intelligent Contact Center (ICC) Companies by Revenue (US$ Million) in 2020
Table 19. Global 5 Largest Players Market Share by Intelligent Contact Center (ICC) Revenue (CR5 and HHI) & (2016-2021)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Intelligent Contact Center (ICC) Product Solution and Service
Table 22. Date of Enter into Intelligent Contact Center (ICC) Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Intelligent Contact Center (ICC) Market Size by Type (2016-2021) (US$ Million)
Table 25. Global Intelligent Contact Center (ICC) Revenue Market Share by Type (2016-2021)
Table 26. Global Intelligent Contact Center (ICC) Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 27. Global Intelligent Contact Center (ICC) Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 28. Global Intelligent Contact Center (ICC) Market Size Share by Application (2016-2021) & (US$ Million)
Table 29. Global Intelligent Contact Center (ICC) Revenue Market Share by Application (2016-2021)
Table 30. Global Intelligent Contact Center (ICC) Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 31. Global Intelligent Contact Center (ICC) Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 32. North America Intelligent Contact Center (ICC) Market Size by Type (2016-2021) (US$ Million)
Table 33. North America Intelligent Contact Center (ICC) Market Size by Type (2022-2027) & (US$ Million)
Table 34. North America Intelligent Contact Center (ICC) Market Size by Application (2016-2021) (US$ Million)
Table 35. North America Intelligent Contact Center (ICC) Market Size by Application (2022-2027) & (US$ Million)
Table 36. North America Intelligent Contact Center (ICC) Market Size by Country (2016-2021) & (US$ Million)
Table 37. North America Intelligent Contact Center (ICC) Market Size by Country (2022-2027) & (US$ Million)
Table 38. Europe Intelligent Contact Center (ICC) Market Size by Type (2016-2021) (US$ Million)
Table 39. Europe Intelligent Contact Center (ICC) Market Size by Type (2022-2027) & (US$ Million)
Table 40. Europe Intelligent Contact Center (ICC) Market Size by Application (2016-2021) (US$ Million)
Table 41. Europe Intelligent Contact Center (ICC) Market Size by Application (2022-2027) & (US$ Million)
Table 42. Europe Intelligent Contact Center (ICC) Market Size by Country (2016-2021) & (US$ Million)
Table 43. Europe Intelligent Contact Center (ICC) Market Size by Country (2022-2027) & (US$ Million)
Table 44. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Type (2016-2021) (US$ Million)
Table 45. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Type (2022-2027) & (US$ Million)
Table 46. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Application (2016-2021) (US$ Million)
Table 47. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Application (2022-2027) & (US$ Million)
Table 48. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2016-2021) & (US$ Million)
Table 49. Asia-Pacific Intelligent Contact Center (ICC) Market Size by Region (2022-2027) & (US$ Million)
Table 50. Latin America Intelligent Contact Center (ICC) Market Size by Type (2016-2021) (US$ Million)
Table 51. Latin America Intelligent Contact Center (ICC) Market Size by Type (2022-2027) & (US$ Million)
Table 52. Latin America Intelligent Contact Center (ICC) Market Size by Application (2016-2021) (US$ Million)
Table 53. Latin America Intelligent Contact Center (ICC) Market Size by Application (2022-2027) & (US$ Million)
Table 54. Latin America Intelligent Contact Center (ICC) Market Size by Country (2016-2021) & (US$ Million)
Table 55. Latin America Intelligent Contact Center (ICC) Market Size by Country (2022-2027) & (US$ Million)
Table 56. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Type (2016-2021) (US$ Million)
Table 57. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Type (2022-2027) & (US$ Million)
Table 58. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Application (2016-2021) (US$ Million)
Table 59. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Application (2022-2027) & (US$ Million)
Table 60. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2016-2021) & (US$ Million)
Table 61. Middle East & Africa Intelligent Contact Center (ICC) Market Size by Country (2022-2027) & (US$ Million)
Table 62. Amazon Web Services Inc. Company Details
Table 63. Amazon Web Services Inc. Business Overview
Table 64. Amazon Web Services Inc. Intelligent Contact Center (ICC) Product
Table 65. Amazon Web Services Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 66. Amazon Web Services Inc. Recent Development
Table 67. Artificial Solutions International AB Company Details
Table 68. Artificial Solutions International AB Business Overview
Table 69. Artificial Solutions International AB Intelligent Contact Center (ICC) Product
Table 70. Artificial Solutions International AB Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 71. Artificial Solutions International AB Recent Development
Table 72. Avaya Inc. Company Details
Table 73. Avaya Inc. Business Overview
Table 74. Avaya Inc. Intelligent Contact Center (ICC) Product
Table 75. Avaya Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 76. Avaya Inc. Recent Development
Table 77. Google Inc. Company Details
Table 78. Google Inc. Business Overview
Table 79. Google Inc. Intelligent Contact Center (ICC) Product
Table 80. Google Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 81. Google Inc. Recent Development
Table 82. IBM Corporation Company Details
Table 83. IBM Corporation Business Overview
Table 84. IBM Corporation Intelligent Contact Center (ICC) Product
Table 85. IBM Corporation Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 86. IBM Corporation Recent Development
Table 87. Microsoft Corporation Company Details
Table 88. Microsoft Corporation Business Overview
Table 89. Microsoft Corporation Intelligent Contact Center (ICC) Product
Table 90. Microsoft Corporation Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 91. Microsoft Corporation Recent Development
Table 92. Nuance Communications, Inc. Company Details
Table 93. Nuance Communications, Inc. Business Overview
Table 94. Nuance Communications, Inc. Intelligent Contact Center (ICC) Product
Table 95. Nuance Communications, Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 96. Nuance Communications, Inc. Recent Development
Table 97. Oracle Corporation Company Details
Table 98. Oracle Corporation Business Overview
Table 99. Oracle Corporation Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 100. Oracle Corporation Recent Development
Table 101. SAP SE Company Details
Table 102. SAP SE Business Overview
Table 103. SAP SE Intelligent Contact Center (ICC) Product
Table 104. SAP SE Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 105. SAP SE Recent Development
Table 106. Zendesk, Inc. Company Details
Table 107. Zendesk, Inc. Business Overview
Table 108. Zendesk, Inc. Intelligent Contact Center (ICC) Product
Table 109. Zendesk, Inc. Revenue in Intelligent Contact Center (ICC) Business (2016-2021) & (US$ Million)
Table 110. Zendesk, Inc. Recent Development
Table 111. Research Programs/Design for This Report
Table 112. Key Data Information from Secondary Sources
Table 113. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Intelligent Contact Center (ICC) Market Share by Type: 2020 VS 2027
Figure 2. Chatbot Features
Figure 3. Intelligent Virtual Assistant (IVA) Features
Figure 4. Intelligent Interactive Voice Response (IVR) System Features
Figure 5. Global Intelligent Contact Center (ICC) Market Share by Application: 2020 VS 2027
Figure 6. BFSI Case Studies
Figure 7. Consumer Goods & Retail Case Studies
Figure 8. Government Case Studies
Figure 9. Healthcare Case Studies
Figure 10. IT & Telecom Case Studies
Figure 11. Travel & Hospitality Case Studies
Figure 12. Others Case Studies
Figure 13. Intelligent Contact Center (ICC) Report Years Considered
Figure 14. Global Intelligent Contact Center (ICC) Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 15. Global Intelligent Contact Center (ICC) Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 16. Global Intelligent Contact Center (ICC) Market Share by Regions: 2020 VS 2027
Figure 17. Global Intelligent Contact Center (ICC) Market Share by Regions (2022-2027)
Figure 18. Global Intelligent Contact Center (ICC) Market Share by Players in 2020
Figure 19. Global Top Intelligent Contact Center (ICC) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Intelligent Contact Center (ICC) as of 2020
Figure 20. The Top 10 and 5 Players Market Share by Intelligent Contact Center (ICC) Revenue in 2020
Figure 21. Global Intelligent Contact Center (ICC) Revenue Market Share by Type (2016-2021)
Figure 22. Global Intelligent Contact Center (ICC) Revenue Market Share by Type (2022-2027)
Figure 23. North America Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 24. North America Intelligent Contact Center (ICC) Market Share by Type (2016-2027)
Figure 25. North America Intelligent Contact Center (ICC) Market Share by Application (2016-2027)
Figure 26. North America Intelligent Contact Center (ICC) Market Share by Country (2016-2027)
Figure 27. United States Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Canada Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Europe Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 30. Europe Intelligent Contact Center (ICC) Market Share by Type (2016-2027)
Figure 31. Europe Intelligent Contact Center (ICC) Market Share by Application (2016-2027)
Figure 32. Europe Intelligent Contact Center (ICC) Market Share by Country (2016-2027)
Figure 33. Germany Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. France Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. U.K. Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Italy Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Russia Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Nordic Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Asia-Pacific Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Asia-Pacific Intelligent Contact Center (ICC) Market Share by Type (2016-2027)
Figure 41. Asia-Pacific Intelligent Contact Center (ICC) Market Share by Application (2016-2027)
Figure 42. Asia-Pacific Intelligent Contact Center (ICC) Market Share by Region (2016-2027)
Figure 43. China Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Japan Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. South Korea Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Southeast Asia Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. India Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Australia Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Latin America Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. Latin America Intelligent Contact Center (ICC) Market Share by Type (2016-2027)
Figure 51. Latin America Intelligent Contact Center (ICC) Market Share by Application (2016-2027)
Figure 52. Latin America Intelligent Contact Center (ICC) Market Share by Country (2016-2027)
Figure 53. Mexico Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Brazil Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Middle East & Africa Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 56. Middle East & Africa Intelligent Contact Center (ICC) Market Share by Type (2016-2027)
Figure 57. Middle East & Africa Intelligent Contact Center (ICC) Market Share by Application (2016-2027)
Figure 58. Middle East & Africa Intelligent Contact Center (ICC) Market Share by Country (2016-2027)
Figure 59. Turkey Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Saudi Arabia Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. UAE Intelligent Contact Center (ICC) Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 62. Amazon Web Services Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 63. Artificial Solutions International AB Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 64. Avaya Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 65. Google Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 66. IBM Corporation Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 67. Microsoft Corporation Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 68. Nuance Communications, Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 69. Oracle Corporation Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 70. SAP SE Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 71. Zendesk, Inc. Revenue Growth Rate in Intelligent Contact Center (ICC) Business (2016-2021)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed
  • Business survey 1Q 2021: the impact of COVID-19 on SMBs' cyber-security solutions usage and plans
    Published: 12-Apr-2021        Price: US 1499 Onwards        Pages: 7
    "Over a quarter of the SMBs that we surveyed in Australia, Canada, the UK and the USA expect to spend more on cyber security in 2021 than in 2020.” Analysys Mason surveyed 1870 small and medium-sized businesses (SMBs) in Australia, Canada, the UK and the USA between December 2020 and February 2021 to assess how they have adapted since the beginning of the COVID-19 pandemic and what changes they expect to make in the future. This report focuses on findings from t......
  • (Post-pandemic Era) - Global Innovation Management Platforms Market (Sales, Revenue, Price, Gross Profit and Competitors Analysis of Major Market) from 2016-2027
    Published: 12-Apr-2021        Price: US 3650 Onwards        Pages: 114
    Summary As the world continues to deal with COVID-19, economies are moving into recession, under multiple adverse factors, the GDP of European and American countries in the second quarter suffered a historical contraction. At an annualized rate, the US GDP fell by 32.9% month on month, while the overall GDP of the euro zone fell by 12.1%. Moreover, the economic prospects of Europe and the United States in the third quarter under the epidemic situation are hardly opt......
  • Post-pandemic Era - Global Innovation Management Platforms Market 2016-2027, With Breakdown Data of Capacity, Sales, Production, Export, Import, Revenue, Price, Cost and Gross Margin
    Published: 12-Apr-2021        Price: US 3620 Onwards        Pages: 119
    Summary World trade was already slowing in 2019 before COVID 19 outbreak, weighed down by trade tensions and slowing economic growth, such as uncertainty generated from Brexit, the U.S.-China trade war, the Japan-South Korea trade war. Trade is expected to fall by between 13% and 32% in 2020 as the COVID 19 pandemic disrupts normal economic activity and life around the world, according to the study of WTO.The decline in exports has been mainly due to the ongoing glo......
  • (Post-pandemic Era) - Global Innovation Management Platforms Market Analysis 2021, With Top Companies, Production, Revenue, Consumption, Price and Growth Rate
    Published: 12-Apr-2021        Price: US 3210 Onwards        Pages: 94
    Summary As the world continues to deal with COVID-19, economies are moving into recession, many government announced a plan on reopening the national economy, but many countries are still at the stage of rising. On a more positive note, we are already seeing signs of recovery as the COVID-19 risk is declining in China. Chinese original equipment manufacturers (OEMs) and suppliers are ramping up production. And there are increased investments in digital footprints in......
  • (Post-pandemic Era) - Global Employee Scheduling Software Market (Sales, Revenue, Price, Gross Profit and Competitors Analysis of Major Market) from 2016-2027
    Published: 12-Apr-2021        Price: US 3650 Onwards        Pages: 114
    Summary As the world continues to deal with COVID-19, economies are moving into recession, under multiple adverse factors, the GDP of European and American countries in the second quarter suffered a historical contraction. At an annualized rate, the US GDP fell by 32.9% month on month, while the overall GDP of the euro zone fell by 12.1%. Moreover, the economic prospects of Europe and the United States in the third quarter under the epidemic situation are hardly opt......
  • Post-pandemic Era - Global Employee Scheduling Software Market 2016-2027, With Breakdown Data of Capacity, Sales, Production, Export, Import, Revenue, Price, Cost and Gross Margin
    Published: 12-Apr-2021        Price: US 3620 Onwards        Pages: 113
    Summary World trade was already slowing in 2019 before COVID 19 outbreak, weighed down by trade tensions and slowing economic growth, such as uncertainty generated from Brexit, the U.S.-China trade war, the Japan-South Korea trade war. Trade is expected to fall by between 13% and 32% in 2020 as the COVID 19 pandemic disrupts normal economic activity and life around the world, according to the study of WTO.The decline in exports has been mainly due to the ongoing glo......
  • (Post-pandemic Era) - Global Employee Scheduling Software Market Analysis 2021, With Top Companies, Production, Revenue, Consumption, Price and Growth Rate
    Published: 12-Apr-2021        Price: US 3210 Onwards        Pages: 96
    Summary As the world continues to deal with COVID-19, economies are moving into recession, many government announced a plan on reopening the national economy, but many countries are still at the stage of rising. On a more positive note, we are already seeing signs of recovery as the COVID-19 risk is declining in China. Chinese original equipment manufacturers (OEMs) and suppliers are ramping up production. And there are increased investments in digital footprints in......
  • (Post-pandemic Era) - Global Embedded Market (Sales, Revenue, Price, Gross Profit and Competitors Analysis of Major Market) from 2016-2027
    Published: 12-Apr-2021        Price: US 3650 Onwards        Pages: 113
    Summary As the world continues to deal with COVID-19, economies are moving into recession, under multiple adverse factors, the GDP of European and American countries in the second quarter suffered a historical contraction. At an annualized rate, the US GDP fell by 32.9% month on month, while the overall GDP of the euro zone fell by 12.1%. Moreover, the economic prospects of Europe and the United States in the third quarter under the epidemic situation are hardly opt......
  • Post-pandemic Era - Global Embedded Market 2016-2027, With Breakdown Data of Capacity, Sales, Production, Export, Import, Revenue, Price, Cost and Gross Margin
    Published: 12-Apr-2021        Price: US 3620 Onwards        Pages: 111
    Summary World trade was already slowing in 2019 before COVID 19 outbreak, weighed down by trade tensions and slowing economic growth, such as uncertainty generated from Brexit, the U.S.-China trade war, the Japan-South Korea trade war. Trade is expected to fall by between 13% and 32% in 2020 as the COVID 19 pandemic disrupts normal economic activity and life around the world, according to the study of WTO.The decline in exports has been mainly due to the ongoing glo......
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