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Description
The global Insurance BPO Services market size is anticipated to be valued at USD 38.98 billion by 2029, registering a CAGR of 6.9% over the forecast period. The market stood at USD 23.96 billion in 2022. Insurance BPO services refer to the outsourcing of non-core back-office operations and processes by insurance companies to third-party business process outsourcing vendors. Functions such as policy administration, claims management, and billing are commonly outsourced to reduce costs and improve efficiencies.
Market growth can be attributed to the increasing demand from insurance companies to streamline operations through outsourcing and focus on core competencies. The COVID-19 pandemic initially disrupted operations, however, digital transformation initiatives undertaken by BPO vendors ensured business continuity through remote working models. Leading BPO providers offer specialized insurance solutions comprising digital front and back-end services. This enables insurers to enhance customer experience, launch new products faster, and remain competitive in the dynamic market environment.
Market Segmentation
The market is segmented based on various factors, including service, insurance type, and geography.
Segmentation by Service
Customer Care Services (Claims Management Services)
Finance and Accounting Services
Underwriting Services
Human Resource Outsourcing Services
Others (IT Services etc.)
Segmentation by Insurance Type
Property and Casualty Insurance Provider
Life and Annuity Insurance Provider
Segmentation by Geography
North America - United States, Canada
Europe - United Kingdom, Germany, France, and Rest of Europe
Asia-Pacific - China, Japan, India, and Rest of Asia-Pacific
Latin America - Brazil, Mexico, and Rest of Latin America
Middle East and Africa - Saudi Arabia, South Africa, and Rest of Middle East and Africa
Technology drives outsourcing agreements in the insurance sector. Insurers invest in digital platforms to engage consumers, improve transparency, and enhance underwriting processes. Data analytics, cloud computing, and mobile technology are key investments. Technology solutions optimize operations, increase profitability, and differentiate insurers. London's insurance BPO market grows as companies outsource back-office operations for cost reduction. Cogneesol offers services that reduce expenses, boost profits, and ensure compliance. The emergence of autonomous vehicles in London expands the insurance market. This presents opportunities for players in the London insurance BPO market.
Competitive Landscape
The report gives an overview of global and country-specific insurance BPO service providers. It includes profiles of companies, covering services, digital technology, regulations, locations, financials, and recent developments. Market leaders include Accenture plc, Capgemini SE, Capita plc, Cogneesol Inc., Cognizant Technology Solutions Corporation, Corporation Service Company, DXC Technology Company, ExlService Holdings Inc., Genpact Luxembourg S.a r.l., Hinduja Global Solutions Limited (HGS), Infosys Limited, Mphasis Limited, Optum Inc., Tata Consultancy Services Limited, Wipro Insurance Solutions LLC, and WNS (Holdings) Ltd.
Recent Industry Developments
Hinduja Global Solutions Ltd (HGS) acquired TekLink International Inc. in March 2023 for USD 58.8 million.
Tata Consultancy Services (TCS) expanded its partnership with Phoenix Group in February 2023 to digitally transform Phoenix Group's ReAssure business using the TCS BaNCS platform.
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