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Global Helpdesk Automation Market Size, Status and Forecast 2019-2025

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Date: 17-Jul-2019
No. of pages: 106
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In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.

The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users' need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth

In 2018, the global Helpdesk Automation market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Helpdesk Automation status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Helpdesk Automation development in United States, Europe and China.

The key players covered in this study

- BMC Software

- CA Technologies

- HP Enterprise Services

- ServiceNow

- Atlassian

- Axios Systems

- Cherwell Software

- Freshdesk

- Happyfox

- Kayako

- NTR Global

- Resolve Systems

- Sunrise Software

- SunView Software

- Vision Helpdesk

- Vorex

Market segment by Type, the product can be split into

- Incident Management Systems

- Self-service Password Reset

- Knowledge Base

- Incident Management Portal

- Automated Diagnostics

Market segment by Application, split into

- IT and Telecom

- BFSI

- Government and Education

- Healthcare

- Manufacturing and Automotive

- Retail

- Others

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Helpdesk Automation status, future forecast, growth opportunity, key market and key players.

- To present the Helpdesk Automation development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Helpdesk Automation are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Helpdesk Automation Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Helpdesk Automation Market Size Growth Rate by Type (2014-2025)
1.4.2 Incident Management Systems
1.4.3 Self-service Password Reset
1.4.4 Knowledge Base
1.4.5 Incident Management Portal
1.4.6 Automated Diagnostics
1.5 Market by Application
1.5.1 Global Helpdesk Automation Market Share by Application (2014-2025)
1.5.2 IT and Telecom
1.5.3 BFSI
1.5.4 Government and Education
1.5.5 Healthcare
1.5.6 Manufacturing and Automotive
1.5.7 Retail
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Helpdesk Automation Market Size
2.2 Helpdesk Automation Growth Trends by Regions
2.2.1 Helpdesk Automation Market Size by Regions (2014-2025)
2.2.2 Helpdesk Automation Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Helpdesk Automation Market Size by Manufacturers
3.1.1 Global Helpdesk Automation Revenue by Manufacturers (2014-2019)
3.1.2 Global Helpdesk Automation Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Helpdesk Automation Market Concentration Ratio (CR5 and HHI)
3.2 Helpdesk Automation Key Players Head office and Area Served
3.3 Key Players Helpdesk Automation Product/Solution/Service
3.4 Date of Enter into Helpdesk Automation Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Helpdesk Automation Market Size by Type (2014-2019)
4.2 Global Helpdesk Automation Market Size by Application (2014-2019)
5 United States
5.1 United States Helpdesk Automation Market Size (2014-2019)
5.2 Helpdesk Automation Key Players in United States
5.3 United States Helpdesk Automation Market Size by Type
5.4 United States Helpdesk Automation Market Size by Application
6 Europe
6.1 Europe Helpdesk Automation Market Size (2014-2019)
6.2 Helpdesk Automation Key Players in Europe
6.3 Europe Helpdesk Automation Market Size by Type
6.4 Europe Helpdesk Automation Market Size by Application
7 China
7.1 China Helpdesk Automation Market Size (2014-2019)
7.2 Helpdesk Automation Key Players in China
7.3 China Helpdesk Automation Market Size by Type
7.4 China Helpdesk Automation Market Size by Application
8 Japan
8.1 Japan Helpdesk Automation Market Size (2014-2019)
8.2 Helpdesk Automation Key Players in Japan
8.3 Japan Helpdesk Automation Market Size by Type
8.4 Japan Helpdesk Automation Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Helpdesk Automation Market Size (2014-2019)
9.2 Helpdesk Automation Key Players in Southeast Asia
9.3 Southeast Asia Helpdesk Automation Market Size by Type
9.4 Southeast Asia Helpdesk Automation Market Size by Application
10 India
10.1 India Helpdesk Automation Market Size (2014-2019)
10.2 Helpdesk Automation Key Players in India
10.3 India Helpdesk Automation Market Size by Type
10.4 India Helpdesk Automation Market Size by Application
11 Central & South America
11.1 Central & South America Helpdesk Automation Market Size (2014-2019)
11.2 Helpdesk Automation Key Players in Central & South America
11.3 Central & South America Helpdesk Automation Market Size by Type
11.4 Central & South America Helpdesk Automation Market Size by Application
12 International Players Profiles
12.1 BMC Software
12.1.1 BMC Software Company Details
12.1.2 Company Description and Business Overview
12.1.3 Helpdesk Automation Introduction
12.1.4 BMC Software Revenue in Helpdesk Automation Business (2014-2019)
12.1.5 BMC Software Recent Development
12.2 CA Technologies
12.2.1 CA Technologies Company Details
12.2.2 Company Description and Business Overview
12.2.3 Helpdesk Automation Introduction
12.2.4 CA Technologies Revenue in Helpdesk Automation Business (2014-2019)
12.2.5 CA Technologies Recent Development
12.3 HP Enterprise Services
12.3.1 HP Enterprise Services Company Details
12.3.2 Company Description and Business Overview
12.3.3 Helpdesk Automation Introduction
12.3.4 HP Enterprise Services Revenue in Helpdesk Automation Business (2014-2019)
12.3.5 HP Enterprise Services Recent Development
12.4 ServiceNow
12.4.1 ServiceNow Company Details
12.4.2 Company Description and Business Overview
12.4.3 Helpdesk Automation Introduction
12.4.4 ServiceNow Revenue in Helpdesk Automation Business (2014-2019)
12.4.5 ServiceNow Recent Development
12.5 Atlassian
12.5.1 Atlassian Company Details
12.5.2 Company Description and Business Overview
12.5.3 Helpdesk Automation Introduction
12.5.4 Atlassian Revenue in Helpdesk Automation Business (2014-2019)
12.5.5 Atlassian Recent Development
12.6 Axios Systems
12.6.1 Axios Systems Company Details
12.6.2 Company Description and Business Overview
12.6.3 Helpdesk Automation Introduction
12.6.4 Axios Systems Revenue in Helpdesk Automation Business (2014-2019)
12.6.5 Axios Systems Recent Development
12.7 Cherwell Software
12.7.1 Cherwell Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 Helpdesk Automation Introduction
12.7.4 Cherwell Software Revenue in Helpdesk Automation Business (2014-2019)
12.7.5 Cherwell Software Recent Development
12.8 Freshdesk
12.8.1 Freshdesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Helpdesk Automation Introduction
12.8.4 Freshdesk Revenue in Helpdesk Automation Business (2014-2019)
12.8.5 Freshdesk Recent Development
12.9 Happyfox
12.9.1 Happyfox Company Details
12.9.2 Company Description and Business Overview
12.9.3 Helpdesk Automation Introduction
12.9.4 Happyfox Revenue in Helpdesk Automation Business (2014-2019)
12.9.5 Happyfox Recent Development
12.10 Kayako
12.10.1 Kayako Company Details
12.10.2 Company Description and Business Overview
12.10.3 Helpdesk Automation Introduction
12.10.4 Kayako Revenue in Helpdesk Automation Business (2014-2019)
12.10.5 Kayako Recent Development
12.11 NTR Global
12.12 Resolve Systems
12.13 Sunrise Software
12.14 SunView Software
12.15 Vision Helpdesk
12.16 Vorex
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Helpdesk Automation Key Market Segments
Table Key Players Helpdesk Automation Covered
Table Global Helpdesk Automation Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Helpdesk Automation Market Size Market Share by Type 2014-2025
Figure Incident Management Systems Figures
Table Key Players of Incident Management Systems
Figure Self-service Password Reset Figures
Table Key Players of Self-service Password Reset
Figure Knowledge Base Figures
Table Key Players of Knowledge Base
Figure Incident Management Portal Figures
Table Key Players of Incident Management Portal
Figure Automated Diagnostics Figures
Table Key Players of Automated Diagnostics
Table Global Helpdesk Automation Market Size Growth by Application 2014-2025 (Million US$)
Figure IT and Telecom Case Studies
Figure BFSI Case Studies
Figure Government and Education Case Studies
Figure Healthcare Case Studies
Figure Manufacturing and Automotive Case Studies
Figure Retail Case Studies
Figure Others Case Studies
Figure Helpdesk Automation Report Years Considered
Table Global Helpdesk Automation Market Size 2014-2025 (Million US$)
Figure Global Helpdesk Automation Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Helpdesk Automation Market Size by Regions 2014-2025 (Million US$)
Table Global Helpdesk Automation Market Size by Regions 2014-2019 (Million US$)
Table Global Helpdesk Automation Market Share by Regions 2014-2019
Figure Global Helpdesk Automation Market Share by Regions 2014-2019
Figure Global Helpdesk Automation Market Share by Regions 2019
Table Market Top Trends
Table Global Helpdesk Automation Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Helpdesk Automation Market Share by Manufacturers (2014-2019)
Figure Global Helpdesk Automation Market Share by Manufacturers in 2018
Table Global Helpdesk Automation Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Helpdesk Automation Product/Solution/Service
Table Date of Enter into Helpdesk Automation Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table Global Helpdesk Automation Market Size Share by Type (2014-2019)
Figure Global Helpdesk Automation Market Size Market Share by Type (2014-2019)
Table Global Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table Global Helpdesk Automation Market Size Share by Application (2014-2019)
Figure Global Helpdesk Automation Market Size Market Share by Application (2014-2019)
Figure Global Helpdesk Automation Revenue Market Share by Application in 2018
Figure United States Helpdesk Automation Market Size 2014-2019 (Million US$)
Table United States Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table United States Key Players Helpdesk Automation Market Share (2018-2019)
Table United States Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table United States Helpdesk Automation Market Share by Type (2014-2019)
Table United States Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table United States Helpdesk Automation Market Share by Application (2014-2019)
Figure Europe Helpdesk Automation Market Size 2014-2019 (Million US$)
Table Europe Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table Europe Key Players Helpdesk Automation Market Share (2018-2019)
Table Europe Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table Europe Helpdesk Automation Market Share by Type (2014-2019)
Table Europe Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table Europe Helpdesk Automation Market Share by Application (2014-2019)
Figure China Helpdesk Automation Market Size 2014-2019 (Million US$)
Table China Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table China Key Players Helpdesk Automation Market Share (2018-2019)
Table China Helpdesk Automation Market Size by Type (2014-20189) (Million US$)
Table China Helpdesk Automation Market Share by Type (2014-2019)
Table China Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table China Helpdesk Automation Market Share by Application (2014-2019)
Figure Japan Helpdesk Automation Market Size 2014-2019 (Million US$)
Table Japan Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table Japan Key Players Helpdesk Automation Market Share (2018-2019)
Table Japan Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table Japan Helpdesk Automation Market Share by Type (2014-2019)
Table Japan Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table Japan Helpdesk Automation Market Share by Application (2014-2019)
Figure Southeast Asia Helpdesk Automation Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Helpdesk Automation Market Share (2018-2019)
Table Southeast Asia Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Helpdesk Automation Market Share by Type (2014-2019)
Table Southeast Asia Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Helpdesk Automation Market Share by Application (2014-2019)
Figure India Helpdesk Automation Market Size 2014-2019 (Million US$)
Table India Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table India Key Players Helpdesk Automation Market Share (2018-2019)
Table India Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table India Helpdesk Automation Market Share by Type (2014-2019)
Table India Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table India Helpdesk Automation Market Share by Application (2014-2019)
Figure Central & South America Helpdesk Automation Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Helpdesk Automation Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Helpdesk Automation Market Share (2018-2019)
Table Central & South America Helpdesk Automation Market Size by Type (2014-2019) (Million US$)
Table Central & South America Helpdesk Automation Market Share by Type (2014-2019)
Table Central & South America Helpdesk Automation Market Size by Application (2014-2019) (Million US$)
Table Central & South America Helpdesk Automation Market Share by Application (2014-2019)
Table BMC Software Company Details
Table BMC Software Revenue in Helpdesk Automation Business (2014-2019) (Million US$)
Figure BMC Software Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table BMC Software Recent Development
Table CA Technologies Company Details
Table CA Technologies Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure CA Technologies Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table CA Technologies Recent Development
Table HP Enterprise Services Company Details
Table HP Enterprise Services Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure HP Enterprise Services Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table HP Enterprise Services Recent Development
Table ServiceNow Company Details
Table ServiceNow Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure ServiceNow Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table ServiceNow Recent Development
Table Atlassian Company Details
Table Atlassian Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure Atlassian Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table Atlassian Recent Development
Table Axios Systems Company Details
Table Axios Systems Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure Axios Systems Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table Axios Systems Recent Development
Table Cherwell Software Company Details
Table Cherwell Software Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure Cherwell Software Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table Cherwell Software Recent Development
Table Freshdesk Company Details
Table Freshdesk Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure Freshdesk Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table Freshdesk Recent Development
Table Happyfox Company Details
Table Happyfox Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure Happyfox Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table Happyfox Recent Development
Table Kayako Company Details
Table Kayako Revenue in Helpdesk Automation Business (2014-2019)(Million US$)
Figure Kayako Revenue Growth Rate in Helpdesk Automation Business (2014-2019)
Table Kayako Recent Development
Table NTR Global Company Details
Table Resolve Systems Company Details
Table Sunrise Software Company Details
Table SunView Software Company Details
Table Vision Helpdesk Company Details
Table Vorex Company Details
Table Global Helpdesk Automation Market Size by Regions (Million US$) 2019-2025
Figure Global Helpdesk Automation Market Size Share by Regions (2019-2025)
Figure Global Helpdesk Automation Market Size Share by Regions in 2025
Figure United States Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Figure Europe Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Figure China Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Figure Japan Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Figure India Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Helpdesk Automation Market Size Forecast (2019-2025)(Million USD)
Table Global Helpdesk Automation Market Size by Product (2019-2025) (Million US$)
Figure Global Helpdesk Automation Market Size by Product (2019-2025)
Figure Global Helpdesk Automation Market Size by Product in 2025
Table Global Helpdesk Automation Market Size by Application (2019-2025) (Million US$)
Figure Global Helpdesk Automation Market Size by Application (2019-2025)
Figure Global Helpdesk Automation Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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