Global Help Desk Solutions Market Growth (Status and Outlook) 2018-2023

Publisher Name :
Date: 07-Nov-2018
No. of pages: 137

Help desk software is a suite of tools that enable you to provide information or support to customers with concerns, complaints or inquiries about your product or service. It is a platform that unifies queries from various customer-facing support channels, such as, live chat, email integration, web contact forms, phone, mobile and social media.

Over the next five years, LPI(LP Information) projects that Help Desk Solutions will register a xx% CAGR in terms of revenue, reach US$ xx million by 2023, from US$ xx million in 2017.

In this report, LP Information studies the present scenario (with the base year being 2017) and the growth prospects of global Help Desk Solutions market for 2018-2023.

This report presents a comprehensive overview, market shares and growth opportunities of Help Desk Solutions market by product type, application, key companies and key regions.

To calculate the market size, LP Information considers value generated from the sales of the following segments:

Segmentation by product type:

- Cloud based

- On Premise

Segmentation by application:

- SMBs

- Large Enterprises

We can also provide the customized separate regional or country-level reports, for the following regions:

- Americas

- - United States

- - Canada

- - Mexico

- - Brazil

- APAC

- - China

- - Japan

- - Korea

- - Southeast Asia

- - India

- - Australia

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Spain

- Middle East & Africa

- - Egypt

- - South Africa

- - Israel

- - Turkey

- - GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report:

- Freshdesk

- Zendesk

- Freshservice

- LiveAgent

- Samanage

- Front

- AzureDesk

- ManageEngine ServiceDesk

- Techinline FixMe.IT

- Nectar Desk

- TeamSupport

- Vision Helpdesk

- JIRA Service Desk

- xSellco

- LiveChat

- MSP Anywhere

- Dixa

- NABD

- DiamanteDesk

- ZupportDesk

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives

- To study and analyze the global Help Desk Solutions market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.

- To understand the structure of Help Desk Solutions market by identifying its various subsegments.

- Focuses on the key global Help Desk Solutions players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.

- To analyze the Help Desk Solutions with respect to individual growth trends, future prospects, and their contribution to the total market.

- To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

- To project the size of Help Desk Solutions submarkets, with respect to key regions (along with their respective key countries).

- To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.

- To strategically profile the key players and comprehensively analyze their growth strategies.

Global Help Desk Solutions Market Growth (Status and Outlook) 2018-2023

Table of Contents

2018-2023 Global Help Desk Solutions Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Help Desk Solutions Market Size 2013-2023
2.1.2 Help Desk Solutions Market Size CAGR by Region
2.2 Help Desk Solutions Segment by Type
2.2.1 Cloud based
2.2.2 On Premise
2.3 Help Desk Solutions Market Size by Type
2.3.1 Global Help Desk Solutions Market Size Market Share by Type (2013-2018)
2.3.2 Global Help Desk Solutions Market Size Growth Rate by Type (2013-2018)
2.4 Help Desk Solutions Segment by Application
2.4.1 SMBs
2.4.2 Large Enterprises
2.5 Help Desk Solutions Market Size by Application
2.5.1 Global Help Desk Solutions Market Size Market Share by Application (2013-2018)
2.5.2 Global Help Desk Solutions Market Size Growth Rate by Application (2013-2018)

3 Global Help Desk Solutions by Players
3.1 Global Help Desk Solutions Market Size Market Share by Players
3.1.1 Global Help Desk Solutions Market Size by Players (2016-2018)
3.1.2 Global Help Desk Solutions Market Size Market Share by Players (2016-2018)
3.2 Global Help Desk Solutions Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Help Desk Solutions by Regions
4.1 Help Desk Solutions Market Size by Regions
4.2 Americas Help Desk Solutions Market Size Growth
4.3 APAC Help Desk Solutions Market Size Growth
4.4 Europe Help Desk Solutions Market Size Growth
4.5 Middle East & Africa Help Desk Solutions Market Size Growth

5 Americas
5.1 Americas Help Desk Solutions Market Size by Countries
5.2 Americas Help Desk Solutions Market Size by Type
5.3 Americas Help Desk Solutions Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Help Desk Solutions Market Size by Countries
6.2 APAC Help Desk Solutions Market Size by Type
6.3 APAC Help Desk Solutions Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Help Desk Solutions by Countries
7.2 Europe Help Desk Solutions Market Size by Type
7.3 Europe Help Desk Solutions Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Help Desk Solutions by Countries
8.2 Middle East & Africa Help Desk Solutions Market Size by Type
8.3 Middle East & Africa Help Desk Solutions Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Help Desk Solutions Market Forecast
10.1 Global Help Desk Solutions Market Size Forecast (2018-2023)
10.2 Global Help Desk Solutions Forecast by Regions
10.2.1 Global Help Desk Solutions Forecast by Regions (2018-2023)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Help Desk Solutions Forecast by Type
10.8 Global Help Desk Solutions Forecast by Application

11 Key Players Analysis
11.1 Freshdesk
11.1.1 Company Details
11.1.2 Help Desk Solutions Product Offered
11.1.3 Freshdesk Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Freshdesk News
11.2 Zendesk
11.2.1 Company Details
11.2.2 Help Desk Solutions Product Offered
11.2.3 Zendesk Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Zendesk News
11.3 Freshservice
11.3.1 Company Details
11.3.2 Help Desk Solutions Product Offered
11.3.3 Freshservice Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Freshservice News
11.4 LiveAgent
11.4.1 Company Details
11.4.2 Help Desk Solutions Product Offered
11.4.3 LiveAgent Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 LiveAgent News
11.5 Samanage
11.5.1 Company Details
11.5.2 Help Desk Solutions Product Offered
11.5.3 Samanage Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 Samanage News
11.6 Front
11.6.1 Company Details
11.6.2 Help Desk Solutions Product Offered
11.6.3 Front Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.6.4 Main Business Overview
11.6.5 Front News
11.7 AzureDesk
11.7.1 Company Details
11.7.2 Help Desk Solutions Product Offered
11.7.3 AzureDesk Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.7.4 Main Business Overview
11.7.5 AzureDesk News
11.8 ManageEngine ServiceDesk
11.8.1 Company Details
11.8.2 Help Desk Solutions Product Offered
11.8.3 ManageEngine ServiceDesk Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.8.4 Main Business Overview
11.8.5 ManageEngine ServiceDesk News
11.9 Techinline FixMe.IT
11.9.1 Company Details
11.9.2 Help Desk Solutions Product Offered
11.9.3 Techinline FixMe.IT Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.9.4 Main Business Overview
11.9.5 Techinline FixMe.IT News
11.10 Nectar Desk
11.10.1 Company Details
11.10.2 Help Desk Solutions Product Offered
11.10.3 Nectar Desk Help Desk Solutions Revenue, Gross Margin and Market Share (2016-2018)
11.10.4 Main Business Overview
11.10.5 Nectar Desk News
11.11 TeamSupport
11.12 Vision Helpdesk
11.13 JIRA Service Desk
11.14 xSellco
11.15 LiveChat
11.16 MSP Anywhere
11.17 Dixa
11.18 NABD
11.19 DiamanteDesk
11.20 ZupportDesk

12 Research Findings and Conclusion

List of Tables and Figures

Table Product Specifications of Help Desk Solutions
Figure Help Desk Solutions Report Years Considered
Figure Market Research Methodology
Figure Global Help Desk Solutions Market Size Growth Rate 2013-2023 ($ Millions)
Table Help Desk Solutions Market Size CAGR by Region 2013-2023 ($ Millions)
Table Major Players of Cloud based
Table Major Players of On Premise
Table Market Size by Type (2013-2018) ($ Millions)
Table Global Help Desk Solutions Market Size Market Share by Type (2013-2018)
Figure Global Help Desk Solutions Market Size Market Share by Type (2013-2018)
Figure Global Cloud based Market Size Growth Rate
Figure Global On Premise Market Size Growth Rate
Figure Help Desk Solutions Consumed in SMBs
Figure Global Help Desk Solutions Market: SMBs (2013-2018) ($ Millions)
Figure Global SMBs YoY Growth ($ Millions)
Figure Help Desk Solutions Consumed in Large Enterprises
Figure Global Help Desk Solutions Market: Large Enterprises (2013-2018) ($ Millions)
Figure Global Large Enterprises YoY Growth ($ Millions)
Table Global Help Desk Solutions Market Size by Application (2013-2018) ($ Millions)
Table Global Help Desk Solutions Market Size Market Share by Application (2013-2018)
Figure Global Help Desk Solutions Market Size Market Share by Application (2013-2018)
Figure Global Help Desk Solutions Market Size in SMBs Growth Rate
Figure Global Help Desk Solutions Market Size in Large Enterprises Growth Rate
Table Global Help Desk Solutions Revenue by Players (2016-2018) ($ Millions)
Table Global Help Desk Solutions Revenue Market Share by Players (2016-2018)
Figure Global Help Desk Solutions Revenue Market Share by Players in 2017
Table Global Help Desk Solutions Key Players Head office and Products Offered
Table Help Desk Solutions Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
Table Global Help Desk Solutions Market Size by Regions 2013-2018 ($ Millions)
Table Global Help Desk Solutions Market Size Market Share by Regions 2013-2018
Figure Global Help Desk Solutions Market Size Market Share by Regions 2013-2018
Figure Americas Help Desk Solutions Market Size 2013-2018 ($ Millions)
Figure APAC Help Desk Solutions Market Size 2013-2018 ($ Millions)
Figure Europe Help Desk Solutions Market Size 2013-2018 ($ Millions)
Figure Middle East & Africa Help Desk Solutions Market Size 2013-2018 ($ Millions)
Table Americas Help Desk Solutions Market Size by Countries (2013-2018) ($ Millions)
Table Americas Help Desk Solutions Market Size Market Share by Countries (2013-2018)
Figure Americas Help Desk Solutions Market Size Market Share by Countries in 2017
Table Americas Help Desk Solutions Market Size by Type (2013-2018) ($ Millions)
Table Americas Help Desk Solutions Market Size Market Share by Type (2013-2018)
Figure Americas Help Desk Solutions Market Size Market Share by Type in 2017
Table Americas Help Desk Solutions Market Size by Application (2013-2018) ($ Millions)
Table Americas Help Desk Solutions Market Size Market Share by Application (2013-2018)
Figure Americas Help Desk Solutions Market Size Market Share by Application in 2017
Figure United States Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Canada Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Mexico Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Table APAC Help Desk Solutions Market Size by Countries (2013-2018) ($ Millions)
Table APAC Help Desk Solutions Market Size Market Share by Countries (2013-2018)
Figure APAC Help Desk Solutions Market Size Market Share by Countries in 2017
Table APAC Help Desk Solutions Market Size by Type (2013-2018) ($ Millions)
Table APAC Help Desk Solutions Market Size Market Share by Type (2013-2018)
Figure APAC Help Desk Solutions Market Size Market Share by Type in 2017
Table APAC Help Desk Solutions Market Size by Application (2013-2018) ($ Millions)
Table APAC Help Desk Solutions Market Size Market Share by Application (2013-2018)
Figure APAC Help Desk Solutions Market Size Market Share by Application in 2017
Figure China Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Japan Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Korea Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Southeast Asia Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure India Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Australia Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Table Europe Help Desk Solutions Market Size by Countries (2013-2018) ($ Millions)
Table Europe Help Desk Solutions Market Size Market Share by Countries (2013-2018)
Figure Europe Help Desk Solutions Market Size Market Share by Countries in 2017
Table Europe Help Desk Solutions Market Size by Type (2013-2018) ($ Millions)
Table Europe Help Desk Solutions Market Size Market Share by Type (2013-2018)
Figure Europe Help Desk Solutions Market Size Market Share by Type in 2017
Table Europe Help Desk Solutions Market Size by Application (2013-2018) ($ Millions)
Table Europe Help Desk Solutions Market Size Market Share by Application (2013-2018)
Figure Europe Help Desk Solutions Market Size Market Share by Application in 2017
Figure Germany Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure France Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure UK Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Italy Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Russia Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Spain Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Table Middle East & Africa Help Desk Solutions Market Size by Countries (2013-2018) ($ Millions)
Table Middle East & Africa Help Desk Solutions Market Size Market Share by Countries (2013-2018)
Figure Middle East & Africa Help Desk Solutions Market Size Market Share by Countries in 2017
Table Middle East & Africa Help Desk Solutions Market Size by Type (2013-2018) ($ Millions)
Table Middle East & Africa Help Desk Solutions Market Size Market Share by Type (2013-2018)
Figure Middle East & Africa Help Desk Solutions Market Size Market Share by Type in 2017
Table Middle East & Africa Help Desk Solutions Market Size by Application (2013-2018) ($ Millions)
Table Middle East & Africa Help Desk Solutions Market Size Market Share by Application (2013-2018)
Figure Middle East & Africa Help Desk Solutions Market Size Market Share by Application in 2017
Figure Egypt Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure South Africa Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Israel Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Turkey Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure GCC Countries Help Desk Solutions Market Size Growth 2013-2018 ($ Millions)
Figure Global Help Desk Solutions arket Size Forecast (2018-2023) ($ Millions)
Table Global Help Desk Solutions Market Size Forecast by Regions (2018-2023) ($ Millions)
Table Global Help Desk Solutions Market Size Market Share Forecast by Regions
Figure Americas Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure APAC Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Europe Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Middle East & Africa Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure United States Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Canada Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Mexico Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Brazil Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure China Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Japan Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Korea Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Southeast Asia Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure India Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Australia Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Germany Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure France Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure UK Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Italy Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Russia Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Spain Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Egypt Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure South Africa Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Israel Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure Turkey Help Desk Solutions Market Size 2018-2023 ($ Millions)
Figure GCC Countries Help Desk Solutions Market Size 2018-2023 ($ Millions)
Table Global Help Desk Solutions Market Size Forecast by Type (2018-2023) ($ Millions)
Table Global Help Desk Solutions Market Size Market Share Forecast by Type (2018-2023)
Table Global Help Desk Solutions Market Size Forecast by Application (2018-2023) ($ Millions)
Table Global Help Desk Solutions Market Size Market Share Forecast by Application (2018-2023)
Table Freshdesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Freshdesk Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Freshdesk Help Desk Solutions Market Share (2016-2018)
Table Zendesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Zendesk Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Zendesk Help Desk Solutions Market Share (2016-2018)
Table Freshservice Basic Information, Head Office, Major Market Areas and Its Competitors
Table Freshservice Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Freshservice Help Desk Solutions Market Share (2016-2018)
Table LiveAgent Basic Information, Head Office, Major Market Areas and Its Competitors
Table LiveAgent Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure LiveAgent Help Desk Solutions Market Share (2016-2018)
Table Samanage Basic Information, Head Office, Major Market Areas and Its Competitors
Table Samanage Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Samanage Help Desk Solutions Market Share (2016-2018)
Table Front Basic Information, Head Office, Major Market Areas and Its Competitors
Table Front Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Front Help Desk Solutions Market Share (2016-2018)
Table AzureDesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table AzureDesk Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure AzureDesk Help Desk Solutions Market Share (2016-2018)
Table ManageEngine ServiceDesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table ManageEngine ServiceDesk Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure ManageEngine ServiceDesk Help Desk Solutions Market Share (2016-2018)
Table Techinline FixMe.IT Basic Information, Head Office, Major Market Areas and Its Competitors
Table Techinline FixMe.IT Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Techinline FixMe.IT Help Desk Solutions Market Share (2016-2018)
Table Nectar Desk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Nectar Desk Help Desk Solutions Revenue and Gross Margin (2016-2018)
Figure Nectar Desk Help Desk Solutions Market Share (2016-2018)
Table TeamSupport Basic Information, Head Office, Major Market Areas and Its Competitors
Table Vision Helpdesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table JIRA Service Desk Basic Information, Head Office, Major Market Areas and Its Competitors
Table xSellco Basic Information, Head Office, Major Market Areas and Its Competitors
Table LiveChat Basic Information, Head Office, Major Market Areas and Its Competitors
Table MSP Anywhere Basic Information, Head Office, Major Market Areas and Its Competitors
Table Dixa Basic Information, Head Office, Major Market Areas and Its Competitors
Table NABD Basic Information, Head Office, Major Market Areas and Its Competitors
Table DiamanteDesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table ZupportDesk Basic Information, Head Office, Major Market Areas and Its Competitors
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