Global Help Desk Outsourcing Market Research Report 2023

Global Help Desk Outsourcing Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Help Desk Outsourcing Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Outsourced Level 1 and Level 2 Support Services
1.2.3 Outsourced Technical Helpdesk Support Services
1.3 Market by Application
1.3.1 Global Help Desk Outsourcing Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Large Enterprises
1.3.3 Small and Medium Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Help Desk Outsourcing Market Perspective (2018-2029)
2.2 Help Desk Outsourcing Growth Trends by Region
2.2.1 Global Help Desk Outsourcing Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Help Desk Outsourcing Historic Market Size by Region (2018-2023)
2.2.3 Help Desk Outsourcing Forecasted Market Size by Region (2024-2029)
2.3 Help Desk Outsourcing Market Dynamics
2.3.1 Help Desk Outsourcing Industry Trends
2.3.2 Help Desk Outsourcing Market Drivers
2.3.3 Help Desk Outsourcing Market Challenges
2.3.4 Help Desk Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Help Desk Outsourcing Players by Revenue
3.1.1 Global Top Help Desk Outsourcing Players by Revenue (2018-2023)
3.1.2 Global Help Desk Outsourcing Revenue Market Share by Players (2018-2023)
3.2 Global Help Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Help Desk Outsourcing Revenue
3.4 Global Help Desk Outsourcing Market Concentration Ratio
3.4.1 Global Help Desk Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Help Desk Outsourcing Revenue in 2022
3.5 Help Desk Outsourcing Key Players Head office and Area Served
3.6 Key Players Help Desk Outsourcing Product Solution and Service
3.7 Date of Enter into Help Desk Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Help Desk Outsourcing Breakdown Data by Type
4.1 Global Help Desk Outsourcing Historic Market Size by Type (2018-2023)
4.2 Global Help Desk Outsourcing Forecasted Market Size by Type (2024-2029)
5 Help Desk Outsourcing Breakdown Data by Application
5.1 Global Help Desk Outsourcing Historic Market Size by Application (2018-2023)
5.2 Global Help Desk Outsourcing Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Help Desk Outsourcing Market Size (2018-2029)
6.2 North America Help Desk Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Help Desk Outsourcing Market Size by Country (2018-2023)
6.4 North America Help Desk Outsourcing Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Help Desk Outsourcing Market Size (2018-2029)
7.2 Europe Help Desk Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Help Desk Outsourcing Market Size by Country (2018-2023)
7.4 Europe Help Desk Outsourcing Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Help Desk Outsourcing Market Size (2018-2029)
8.2 Asia-Pacific Help Desk Outsourcing Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Help Desk Outsourcing Market Size by Region (2018-2023)
8.4 Asia-Pacific Help Desk Outsourcing Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Help Desk Outsourcing Market Size (2018-2029)
9.2 Latin America Help Desk Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Help Desk Outsourcing Market Size by Country (2018-2023)
9.4 Latin America Help Desk Outsourcing Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Help Desk Outsourcing Market Size (2018-2029)
10.2 Middle East & Africa Help Desk Outsourcing Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Help Desk Outsourcing Market Size by Country (2018-2023)
10.4 Middle East & Africa Help Desk Outsourcing Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 CSC
11.1.1 CSC Company Detail
11.1.2 CSC Business Overview
11.1.3 CSC Help Desk Outsourcing Introduction
11.1.4 CSC Revenue in Help Desk Outsourcing Business (2018-2023)
11.1.5 CSC Recent Development
11.2 HCL Technologies
11.2.1 HCL Technologies Company Detail
11.2.2 HCL Technologies Business Overview
11.2.3 HCL Technologies Help Desk Outsourcing Introduction
11.2.4 HCL Technologies Revenue in Help Desk Outsourcing Business (2018-2023)
11.2.5 HCL Technologies Recent Development
11.3 HP Enterprise Services
11.3.1 HP Enterprise Services Company Detail
11.3.2 HP Enterprise Services Business Overview
11.3.3 HP Enterprise Services Help Desk Outsourcing Introduction
11.3.4 HP Enterprise Services Revenue in Help Desk Outsourcing Business (2018-2023)
11.3.5 HP Enterprise Services Recent Development
11.4 IBM
11.4.1 IBM Company Detail
11.4.2 IBM Business Overview
11.4.3 IBM Help Desk Outsourcing Introduction
11.4.4 IBM Revenue in Help Desk Outsourcing Business (2018-2023)
11.4.5 IBM Recent Development
11.5 Qcom Outsourcing
11.5.1 Qcom Outsourcing Company Detail
11.5.2 Qcom Outsourcing Business Overview
11.5.3 Qcom Outsourcing Help Desk Outsourcing Introduction
11.5.4 Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2018-2023)
11.5.5 Qcom Outsourcing Recent Development
11.6 Wipro
11.6.1 Wipro Company Detail
11.6.2 Wipro Business Overview
11.6.3 Wipro Help Desk Outsourcing Introduction
11.6.4 Wipro Revenue in Help Desk Outsourcing Business (2018-2023)
11.6.5 Wipro Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Help Desk Outsourcing Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Outsourced Level 1 and Level 2 Support Services
Table 3. Key Players of Outsourced Technical Helpdesk Support Services
Table 4. Global Help Desk Outsourcing Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 5. Global Help Desk Outsourcing Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global Help Desk Outsourcing Market Size by Region (2018-2023) & (US$ Million)
Table 7. Global Help Desk Outsourcing Market Share by Region (2018-2023)
Table 8. Global Help Desk Outsourcing Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 9. Global Help Desk Outsourcing Market Share by Region (2024-2029)
Table 10. Help Desk Outsourcing Market Trends
Table 11. Help Desk Outsourcing Market Drivers
Table 12. Help Desk Outsourcing Market Challenges
Table 13. Help Desk Outsourcing Market Restraints
Table 14. Global Help Desk Outsourcing Revenue by Players (2018-2023) & (US$ Million)
Table 15. Global Help Desk Outsourcing Market Share by Players (2018-2023)
Table 16. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2022)
Table 17. Ranking of Global Top Help Desk Outsourcing Companies by Revenue (US$ Million) in 2022
Table 18. Global 5 Largest Players Market Share by Help Desk Outsourcing Revenue (CR5 and HHI) & (2018-2023)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Help Desk Outsourcing Product Solution and Service
Table 21. Date of Enter into Help Desk Outsourcing Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Help Desk Outsourcing Market Size by Type (2018-2023) & (US$ Million)
Table 24. Global Help Desk Outsourcing Revenue Market Share by Type (2018-2023)
Table 25. Global Help Desk Outsourcing Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 26. Global Help Desk Outsourcing Revenue Market Share by Type (2024-2029)
Table 27. Global Help Desk Outsourcing Market Size by Application (2018-2023) & (US$ Million)
Table 28. Global Help Desk Outsourcing Revenue Market Share by Application (2018-2023)
Table 29. Global Help Desk Outsourcing Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 30. Global Help Desk Outsourcing Revenue Market Share by Application (2024-2029)
Table 31. North America Help Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 32. North America Help Desk Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 33. North America Help Desk Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 34. Europe Help Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. Europe Help Desk Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 36. Europe Help Desk Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 37. Asia-Pacific Help Desk Outsourcing Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 38. Asia-Pacific Help Desk Outsourcing Market Size by Region (2018-2023) & (US$ Million)
Table 39. Asia-Pacific Help Desk Outsourcing Market Size by Region (2024-2029) & (US$ Million)
Table 40. Latin America Help Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 41. Latin America Help Desk Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 42. Latin America Help Desk Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 43. Middle East & Africa Help Desk Outsourcing Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Middle East & Africa Help Desk Outsourcing Market Size by Country (2018-2023) & (US$ Million)
Table 45. Middle East & Africa Help Desk Outsourcing Market Size by Country (2024-2029) & (US$ Million)
Table 46. CSC Company Detail
Table 47. CSC Business Overview
Table 48. CSC Help Desk Outsourcing Product
Table 49. CSC Revenue in Help Desk Outsourcing Business (2018-2023) & (US$ Million)
Table 50. CSC Recent Development
Table 51. HCL Technologies Company Detail
Table 52. HCL Technologies Business Overview
Table 53. HCL Technologies Help Desk Outsourcing Product
Table 54. HCL Technologies Revenue in Help Desk Outsourcing Business (2018-2023) & (US$ Million)
Table 55. HCL Technologies Recent Development
Table 56. HP Enterprise Services Company Detail
Table 57. HP Enterprise Services Business Overview
Table 58. HP Enterprise Services Help Desk Outsourcing Product
Table 59. HP Enterprise Services Revenue in Help Desk Outsourcing Business (2018-2023) & (US$ Million)
Table 60. HP Enterprise Services Recent Development
Table 61. IBM Company Detail
Table 62. IBM Business Overview
Table 63. IBM Help Desk Outsourcing Product
Table 64. IBM Revenue in Help Desk Outsourcing Business (2018-2023) & (US$ Million)
Table 65. IBM Recent Development
Table 66. Qcom Outsourcing Company Detail
Table 67. Qcom Outsourcing Business Overview
Table 68. Qcom Outsourcing Help Desk Outsourcing Product
Table 69. Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2018-2023) & (US$ Million)
Table 70. Qcom Outsourcing Recent Development
Table 71. Wipro Company Detail
Table 72. Wipro Business Overview
Table 73. Wipro Help Desk Outsourcing Product
Table 74. Wipro Revenue in Help Desk Outsourcing Business (2018-2023) & (US$ Million)
Table 75. Wipro Recent Development
Table 76. Research Programs/Design for This Report
Table 77. Key Data Information from Secondary Sources
Table 78. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Help Desk Outsourcing Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Help Desk Outsourcing Market Share by Type: 2022 VS 2029
Figure 3. Outsourced Level 1 and Level 2 Support Services Features
Figure 4. Outsourced Technical Helpdesk Support Services Features
Figure 5. Global Help Desk Outsourcing Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 6. Global Help Desk Outsourcing Market Share by Application: 2022 VS 2029
Figure 7. Large Enterprises Case Studies
Figure 8. Small and Medium Enterprises Case Studies
Figure 9. Help Desk Outsourcing Report Years Considered
Figure 10. Global Help Desk Outsourcing Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 11. Global Help Desk Outsourcing Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 12. Global Help Desk Outsourcing Market Share by Region: 2022 VS 2029
Figure 13. Global Help Desk Outsourcing Market Share by Players in 2022
Figure 14. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2022)
Figure 15. The Top 10 and 5 Players Market Share by Help Desk Outsourcing Revenue in 2022
Figure 16. North America Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 17. North America Help Desk Outsourcing Market Share by Country (2018-2029)
Figure 18. United States Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 19. Canada Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 20. Europe Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. Europe Help Desk Outsourcing Market Share by Country (2018-2029)
Figure 22. Germany Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. France Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. U.K. Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Italy Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Russia Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Nordic Countries Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Asia-Pacific Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Asia-Pacific Help Desk Outsourcing Market Share by Region (2018-2029)
Figure 30. China Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Japan Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. South Korea Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Southeast Asia Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. India Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Australia Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Latin America Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Latin America Help Desk Outsourcing Market Share by Country (2018-2029)
Figure 38. Mexico Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Brazil Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Middle East & Africa Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Middle East & Africa Help Desk Outsourcing Market Share by Country (2018-2029)
Figure 42. Turkey Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Saudi Arabia Help Desk Outsourcing Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. CSC Revenue Growth Rate in Help Desk Outsourcing Business (2018-2023)
Figure 45. HCL Technologies Revenue Growth Rate in Help Desk Outsourcing Business (2018-2023)
Figure 46. HP Enterprise Services Revenue Growth Rate in Help Desk Outsourcing Business (2018-2023)
Figure 47. IBM Revenue Growth Rate in Help Desk Outsourcing Business (2018-2023)
Figure 48. Qcom Outsourcing Revenue Growth Rate in Help Desk Outsourcing Business (2018-2023)
Figure 49. Wipro Revenue Growth Rate in Help Desk Outsourcing Business (2018-2023)
Figure 50. Bottom-up and Top-down Approaches for This Report
Figure 51. Data Triangulation
Figure 52. Key Executives Interviewed

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