Global Help Desk Outsourcing Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Global Help Desk Outsourcing Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Help Desk Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Outsourced Level 1 and Level 2 Support Services
1.2.3 Outsourced Technical Helpdesk Support Services
1.3 Market by Application
1.3.1 Global Help Desk Outsourcing Market Growth Rate by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 Small and Medium Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Market Perspective
2.1 Global Help Desk Outsourcing Market Size (2017-2028)
2.2 Help Desk Outsourcing Market Size across Key Geographies Worldwide: 2017 VS 2021 VS 2028
2.3 Global Help Desk Outsourcing Market Size by Region (2017-2022)
2.4 Global Help Desk Outsourcing Market Size Forecast by Region (2023-2028)
2.5 Global Top Help Desk Outsourcing Countries Ranking by Market Size
3 Help Desk Outsourcing Competitive by Company
3.1 Global Help Desk Outsourcing Revenue by Players
3.1.1 Global Help Desk Outsourcing Revenue by Players (2017-2022)
3.1.2 Global Help Desk Outsourcing Market Share by Players (2017-2022)
3.2 Global Help Desk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Covered: Ranking by Help Desk Outsourcing Revenue
3.4 Global Help Desk Outsourcing Market Concentration Ratio
3.4.1 Global Help Desk Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Help Desk Outsourcing Revenue in 2021
3.5 Global Help Desk Outsourcing Key Players Head office and Area Served
3.6 Key Players Help Desk Outsourcing Product Solution and Service
3.7 Date of Enter into Help Desk Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Global Help Desk Outsourcing Breakdown Data by Type
4.1 Global Help Desk Outsourcing Historic Revenue by Type (2017-2022)
4.2 Global Help Desk Outsourcing Forecasted Revenue by Type (2023-2028)
5 Global Help Desk Outsourcing Breakdown Data by Application
5.1 Global Help Desk Outsourcing Historic Market Size by Application (2017-2022)
5.2 Global Help Desk Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Help Desk Outsourcing Revenue by Company (2020-2022)
6.2 North America Help Desk Outsourcing Revenue by Type (2017-2028)
6.3 North America Help Desk Outsourcing Revenue by Application (2017-2028)
6.4 North America Help Desk Outsourcing Revenue by Country (2017-2028)
6.4.1 U.S.
6.4.2 Canada
7 Europe
7.1 Europe Help Desk Outsourcing Revenue by Company (2020-2022)
7.2 Europe Help Desk Outsourcing Revenue by Type (2017-2028)
7.3 Europe Help Desk Outsourcing Revenue by Application (2017-2028)
7.4 Europe Help Desk Outsourcing Revenue by Country (2017-2028)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
8 Asia Pacific
8.1 Asia Pacific Help Desk Outsourcing Revenue by Company (2020-2022)
8.2 Asia Pacific Help Desk Outsourcing Revenue by Type (2017-2028)
8.3 Asia Pacific Help Desk Outsourcing Revenue by Application (2017-2028)
8.4 Asia Pacific Help Desk Outsourcing Revenue by Region (2017-2028)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 India
8.4.5 Australia
8.4.6 Taiwan
8.4.7 Indonesia
8.4.8 Thailand
8.4.9 Malaysia
8.4.10 Philippines
8.4.11 Vietnam
9 Latin America
9.1 Latin America Help Desk Outsourcing Revenue by Company (2020-2022)
9.2 Latin America Help Desk Outsourcing Revenue by Type (2017-2028)
9.3 Latin America Help Desk Outsourcing Revenue by Application (2017-2028)
9.4 Latin America Help Desk Outsourcing Revenue by Country (2017-2028)
9.4.1 Mexico
9.4.2 Brazil
9.4.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Help Desk Outsourcing Revenue by Company (2020-2022)
10.2 Middle East and Africa Help Desk Outsourcing Revenue by Type (2017-2028)
10.3 Middle East and Africa Help Desk Outsourcing Revenue by Application (2017-2028)
10.4 Middle East and Africa Help Desk Outsourcing Revenue by Country (2017-2028)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 U.A.E
11 Company Profiles
11.1 CSC
11.1.1 CSC Company Details
11.1.2 CSC Business Overview
11.1.3 CSC Help Desk Outsourcing Products and Services
11.1.4 CSC Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
11.1.5 CSC Help Desk Outsourcing SWOT Analysis
11.1.6 CSC Recent Developments
11.2 HCL Technologies
11.2.1 HCL Technologies Company Details
11.2.2 HCL Technologies Business Overview
11.2.3 HCL Technologies Help Desk Outsourcing Products and Services
11.2.4 HCL Technologies Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
11.2.5 HCL Technologies Help Desk Outsourcing SWOT Analysis
11.2.6 HCL Technologies Recent Developments
11.3 HP Enterprise Services
11.3.1 HP Enterprise Services Company Details
11.3.2 HP Enterprise Services Business Overview
11.3.3 HP Enterprise Services Help Desk Outsourcing Products and Services
11.3.4 HP Enterprise Services Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
11.3.5 HP Enterprise Services Help Desk Outsourcing SWOT Analysis
11.3.6 HP Enterprise Services Recent Developments
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM Help Desk Outsourcing Products and Services
11.4.4 IBM Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
11.4.5 IBM Help Desk Outsourcing SWOT Analysis
11.4.6 IBM Recent Developments
11.5 Qcom Outsourcing
11.5.1 Qcom Outsourcing Company Details
11.5.2 Qcom Outsourcing Business Overview
11.5.3 Qcom Outsourcing Help Desk Outsourcing Products and Services
11.5.4 Qcom Outsourcing Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
11.5.5 Qcom Outsourcing Help Desk Outsourcing SWOT Analysis
11.5.6 Qcom Outsourcing Recent Developments
11.6 Wipro
11.6.1 Wipro Company Details
11.6.2 Wipro Business Overview
11.6.3 Wipro Help Desk Outsourcing Products and Services
11.6.4 Wipro Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022)
11.6.5 Wipro Help Desk Outsourcing SWOT Analysis
11.6.6 Wipro Recent Developments
12 Help Desk Outsourcing Market Dynamics
12.1 Help Desk Outsourcing Market Trends
12.2 Help Desk Outsourcing Market Drivers
12.3 Help Desk Outsourcing Market Challenges
12.4 Help Desk Outsourcing Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
List of Tables
Table 1. Global Help Desk Outsourcing Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Outsourced Level 1 and Level 2 Support Services
Table 3. Key Players of Outsourced Technical Helpdesk Support Services
Table 4. Global Help Desk Outsourcing Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global Help Desk Outsourcing Market Size (US$ Million) by Region: 2017 VS 2021 VS 2028
Table 6. Global Help Desk Outsourcing Revenue by Region (2017-2022) & (US$ Million)
Table 7. Global Help Desk Outsourcing Revenue Market Share by Region (2017-2022)
Table 8. Global Help Desk Outsourcing Revenue by Players (2017-2022) & (US$ Million)
Table 9. Global Help Desk Outsourcing Market Share by Players (2017-2022)
Table 10. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2021)
Table 11. Ranking of Global Top Help Desk Outsourcing Companies by Revenue (US$ Million) in 2021
Table 12. Global 5 Largest Players Market Share by Help Desk Outsourcing Revenue (CR5 and HHI) & (2017-2022)
Table 13. Key Players Headquarters and Area Served
Table 14. Key Players Help Desk Outsourcing Product Solution and Service
Table 15. Date of Key Manufacturers Enter into Help Desk Outsourcing Market
Table 16. Mergers & Acquisitions, Expansion Plans
Table 17. Global Help Desk Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 18. Global Help Desk Outsourcing Revenue Market Share by Type (2017-2022)
Table 19. Global Help Desk Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 20. Global Help Desk Outsourcing Revenue Market Share by Type (2023-2028)
Table 21. Global Help Desk Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 22. Global Help Desk Outsourcing Revenue Market Share by Application (2017-2022)
Table 23. Global Help Desk Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 24. Global Help Desk Outsourcing Revenue Market Share by Application (2023-2028)
Table 25. North America Help Desk Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 26. North America Help Desk Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 27. North America Help Desk Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 28. North America Help Desk Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 29. North America Help Desk Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 30. North America Help Desk Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 31. North America Help Desk Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 32. Europe Help Desk Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 33. Europe Help Desk Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 34. Europe Help Desk Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 35. Europe Help Desk Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 36. Europe Help Desk Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 37. Europe Help Desk Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 38. Europe Help Desk Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 39. Asia Pacific Help Desk Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 40. Asia Pacific Help Desk Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 41. Asia Pacific Help Desk Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 42. Asia Pacific Help Desk Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 43. Asia Pacific Help Desk Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 44. Asia Pacific Help Desk Outsourcing Revenue by Region (2017-2022) & (US$ Million)
Table 45. Asia Pacific Help Desk Outsourcing Revenue by Region (2023-2028) & (US$ Million)
Table 46. Latin America Help Desk Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 47. Latin America Help Desk Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 48. Latin America Help Desk Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 49. Latin America Help Desk Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 50. Latin America Help Desk Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 51. Latin America Help Desk Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 52. Latin America Help Desk Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 53. Middle East and Africa Help Desk Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 54. Middle East and Africa Help Desk Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 55. Middle East and Africa Help Desk Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 56. Middle East and Africa Help Desk Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 57. Middle East and Africa Help Desk Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 58. Middle East and Africa Help Desk Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 59. Middle East and Africa Help Desk Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 60. CSC Company Details
Table 61. CSC Business Overview
Table 62. CSC Help Desk Outsourcing Product and Services
Table 63. CSC Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
Table 64. CSC Help Desk Outsourcing SWOT Analysis
Table 65. CSC Recent Developments
Table 66. HCL Technologies Company Details
Table 67. HCL Technologies Business Overview
Table 68. HCL Technologies Help Desk Outsourcing Product and Services
Table 69. HCL Technologies Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
Table 70. HCL Technologies Help Desk Outsourcing SWOT Analysis
Table 71. HCL Technologies Recent Developments
Table 72. HP Enterprise Services Company Details
Table 73. HP Enterprise Services Business Overview
Table 74. HP Enterprise Services Help Desk Outsourcing Product and Services
Table 75. HP Enterprise Services Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
Table 76. HP Enterprise Services Help Desk Outsourcing SWOT Analysis
Table 77. HP Enterprise Services Recent Developments
Table 78. IBM Company Details
Table 79. IBM Business Overview
Table 80. IBM Help Desk Outsourcing Product and Services
Table 81. IBM Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
Table 82. IBM Help Desk Outsourcing SWOT Analysis
Table 83. IBM Recent Developments
Table 84. Qcom Outsourcing Company Details
Table 85. Qcom Outsourcing Business Overview
Table 86. Qcom Outsourcing Help Desk Outsourcing Product and Services
Table 87. Qcom Outsourcing Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
Table 88. Qcom Outsourcing Help Desk Outsourcing SWOT Analysis
Table 89. Qcom Outsourcing Recent Developments
Table 90. Wipro Company Details
Table 91. Wipro Business Overview
Table 92. Wipro Help Desk Outsourcing Product and Services
Table 93. Wipro Help Desk Outsourcing Revenue in Help Desk Outsourcing Business (2017-2022) & (US$ Million)
Table 94. Wipro Help Desk Outsourcing SWOT Analysis
Table 95. Wipro Recent Developments
Table 96. Help Desk Outsourcing Market Trends
Table 97. Help Desk Outsourcing Market Drivers
Table 98. Help Desk Outsourcing Market Challenges
Table 99. Help Desk Outsourcing Market Restraints
Table 100. Research Programs/Design for This Report
Table 101. Key Data Information from Secondary Sources
Table 102. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Help Desk Outsourcing Sales Market Share by Type: 2021 VS 2028
Figure 2. Outsourced Level 1 and Level 2 Support Services Features
Figure 3. Outsourced Technical Helpdesk Support Services Features
Figure 4. Global Help Desk Outsourcing Sales Market Share by Application: 2021 VS 2028
Figure 5. Large Enterprises Case Studies
Figure 6. Small and Medium Enterprises Case Studies
Figure 7. Help Desk Outsourcing Report Years Considered
Figure 8. Global Help Desk Outsourcing Revenue, (US$ Million), 2017 VS 2021 VS 2028
Figure 9. Global Help Desk Outsourcing Market Size 2017-2028 (US$ Million)
Figure 10. Global Help Desk Outsourcing Market Size Market Share by Region: 2021 VS 2028
Figure 11. Global Help Desk Outsourcing Revenue Market Share by Region in 2017 VS 2022
Figure 12. Global Top 10 Help Desk Outsourcing Countries Ranking by Market Size (US$ Million) in 2021
Figure 13. Global Help Desk Outsourcing Market Share by Players in 2021
Figure 14. Global Top Help Desk Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Help Desk Outsourcing as of 2021)
Figure 15. The Top 10 and 5 Players Market Share by Help Desk Outsourcing Revenue in 2021
Figure 16. North America Help Desk Outsourcing Revenue Market Share by Company in 2021
Figure 17. North America Help Desk Outsourcing Revenue Market Share by Type (2017-2028)
Figure 18. North America Help Desk Outsourcing Revenue Market Share by Application (2017-2028)
Figure 19. North America Help Desk Outsourcing Revenue Share by Country (2017-2028)
Figure 20. U.S. Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 21. Canada Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 22. Europe Help Desk Outsourcing Revenue Market Share by Company in 2021
Figure 23. Europe Help Desk Outsourcing Revenue Market Share by Type (2017-2028)
Figure 24. Europe Help Desk Outsourcing Revenue Market Share by Application (2017-2028)
Figure 25. Europe Help Desk Outsourcing Revenue Share by Country (2017-2028)
Figure 26. Germany Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 27. France Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 28. U.K. Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 29. Italy Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 30. Russia Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 31. Asia Pacific Help Desk Outsourcing Revenue Market Share by Company in 2021
Figure 32. Asia Pacific Help Desk Outsourcing Revenue Market Share by Type (2017-2028)
Figure 33. Asia Pacific Help Desk Outsourcing Revenue Market Share by Application (2017-2028)
Figure 34. Asia Pacific Help Desk Outsourcing Revenue Share by Region (2017-2028)
Figure 35. China Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 36. Japan Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 37. South Korea Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 38. India Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 39. Australia Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 40. Taiwan Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 41. Indonesia Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 42. Thailand Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 43. Malaysia Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 44. Philippines Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 45. Vietnam Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 46. Latin America Help Desk Outsourcing Revenue Market Share by Company in 2021
Figure 47. Latin America Help Desk Outsourcing Revenue Market Share by Type (2017-2028)
Figure 48. Latin America Help Desk Outsourcing Revenue Market Share by Application (2017-2028)
Figure 49. Latin America Help Desk Outsourcing Revenue Share by Country (2017-2028)
Figure 50. Mexico Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 51. Brazil Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 52. Argentina Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 53. Middle East and Africa Help Desk Outsourcing Revenue Market Share by Company in 2021
Figure 54. Middle East and Africa Help Desk Outsourcing Revenue Market Share by Type (2017-2028)
Figure 55. Middle East and Africa Help Desk Outsourcing Revenue Market Share by Application (2017-2028)
Figure 56. Middle East and Africa Help Desk Outsourcing Revenue Share by Country (2017-2028)
Figure 57. Turkey Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 58. Saudi Arabia Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 59. U.A.E Help Desk Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 60. CSC Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
Figure 61. HCL Technologies Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
Figure 62. HP Enterprise Services Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
Figure 63. IBM Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
Figure 64. Qcom Outsourcing Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
Figure 65. Wipro Revenue Growth Rate in Help Desk Outsourcing Business (2017-2022)
Figure 66. Bottom-up and Top-down Approaches for This Report
Figure 67. Data Triangulation
Figure 68. Key Executives Interviewed

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Published: 03-Jan-2023        Price: US 2900 Onwards        Pages: 85

Legal outsourcing, also known as legal process outsourcing (LPO), refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company (LPO provider). When the LPO provider is based in another country, the practice is called offshoring and involves the practice of outsourcing any activity except those where personal presence or contact is required, e.g. appearances in court and face-to-face negotiations. When the LPO prov......

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