Global Customer Service Software Market Growth (Status and Outlook) 2019-2024

Publisher Name :
Date: 10-May-2019
No. of pages: 138

Customer service software is any tool that helps a business manage inbound and outbound communications across multiple channels, efficiently deliver service, and resolve issues.

According to this study, over the next five years the Customer Service Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Service Software business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Customer Service Software market by product type, application, key companies and key regions.

This study considers the Customer Service Software value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.

- Cloud Based

- On-Premise

Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.

- Large Enterprise

- SMEs

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.

- Americas

- - United States

- - Canada

- - Mexico

- - Brazil

- APAC

- - China

- - Japan

- - Korea

- - Southeast Asia

- - India

- - Australia

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Spain

- Middle East & Africa

- - Egypt

- - South Africa

- - Israel

- - Turkey

- - GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.

- Freshdesk

- Salesforce

- Oracle

- Netsuite

- SAP

- Microsoft

- Spiraldesk

- Yekaliva

- Zendesk

- RingCentral

- LiveAgent

- HelpCrunch

- ServiceGuru

- HubSpot

- Dimelo (RingCentral)

- DataKnowl

- Eudata

- Gladly

- NGDesk

- Kayako

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives

- To study and analyze the global Customer Service Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.

- To understand the structure of Customer Service Software market by identifying its various subsegments.

- Focuses on the key global Customer Service Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.

- To analyze the Customer Service Software with respect to individual growth trends, future prospects, and their contribution to the total market.

- To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

- To project the size of Customer Service Software submarkets, with respect to key regions (along with their respective key countries).

- To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.

- To strategically profile the key players and comprehensively analyze their growth strategies.

Global Customer Service Software Market Growth (Status and Outlook) 2019-2024

Table of Contents

2019-2024 Global Customer Service Software Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Customer Service Software Market Size 2014-2024
2.1.2 Customer Service Software Market Size CAGR by Region
2.2 Customer Service Software Segment by Type
2.2.1 Cloud Based
2.2.2 On-Premise
2.3 Customer Service Software Market Size by Type
2.3.1 Global Customer Service Software Market Size Market Share by Type (2014-2019)
2.3.2 Global Customer Service Software Market Size Growth Rate by Type (2014-2019)
2.4 Customer Service Software Segment by Application
2.4.1 Large Enterprise
2.4.2 SMEs
2.5 Customer Service Software Market Size by Application
2.5.1 Global Customer Service Software Market Size Market Share by Application (2014-2019)
2.5.2 Global Customer Service Software Market Size Growth Rate by Application (2014-2019)

3 Global Customer Service Software by Players
3.1 Global Customer Service Software Market Size Market Share by Players
3.1.1 Global Customer Service Software Market Size by Players (2017-2019)
3.1.2 Global Customer Service Software Market Size Market Share by Players (2017-2019)
3.2 Global Customer Service Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Customer Service Software by Regions
4.1 Customer Service Software Market Size by Regions
4.2 Americas Customer Service Software Market Size Growth
4.3 APAC Customer Service Software Market Size Growth
4.4 Europe Customer Service Software Market Size Growth
4.5 Middle East & Africa Customer Service Software Market Size Growth

5 Americas
5.1 Americas Customer Service Software Market Size by Countries
5.2 Americas Customer Service Software Market Size by Type
5.3 Americas Customer Service Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Customer Service Software Market Size by Countries
6.2 APAC Customer Service Software Market Size by Type
6.3 APAC Customer Service Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Customer Service Software by Countries
7.2 Europe Customer Service Software Market Size by Type
7.3 Europe Customer Service Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Customer Service Software by Countries
8.2 Middle East & Africa Customer Service Software Market Size by Type
8.3 Middle East & Africa Customer Service Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Customer Service Software Market Forecast
10.1 Global Customer Service Software Market Size Forecast (2019-2024)
10.2 Global Customer Service Software Forecast by Regions
10.2.1 Global Customer Service Software Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Customer Service Software Forecast by Type
10.8 Global Customer Service Software Forecast by Application

11 Key Players Analysis
11.1 Freshdesk
11.1.1 Company Details
11.1.2 Customer Service Software Product Offered
11.1.3 Freshdesk Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Freshdesk News
11.2 Salesforce
11.2.1 Company Details
11.2.2 Customer Service Software Product Offered
11.2.3 Salesforce Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Salesforce News
11.3 Oracle
11.3.1 Company Details
11.3.2 Customer Service Software Product Offered
11.3.3 Oracle Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Oracle News
11.4 Netsuite
11.4.1 Company Details
11.4.2 Customer Service Software Product Offered
11.4.3 Netsuite Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 Netsuite News
11.5 SAP
11.5.1 Company Details
11.5.2 Customer Service Software Product Offered
11.5.3 SAP Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 SAP News
11.6 Microsoft
11.6.1 Company Details
11.6.2 Customer Service Software Product Offered
11.6.3 Microsoft Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 Microsoft News
11.7 Spiraldesk
11.7.1 Company Details
11.7.2 Customer Service Software Product Offered
11.7.3 Spiraldesk Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Spiraldesk News
11.8 Yekaliva
11.8.1 Company Details
11.8.2 Customer Service Software Product Offered
11.8.3 Yekaliva Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 Yekaliva News
11.9 Zendesk
11.9.1 Company Details
11.9.2 Customer Service Software Product Offered
11.9.3 Zendesk Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 Zendesk News
11.10 RingCentral
11.10.1 Company Details
11.10.2 Customer Service Software Product Offered
11.10.3 RingCentral Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 RingCentral News
11.11 LiveAgent
11.12 HelpCrunch
11.13 ServiceGuru
11.14 HubSpot
11.15 Dimelo (RingCentral)
11.16 DataKnowl
11.17 Eudata
11.18 Gladly
11.19 NGDesk
11.20 Kayako

12 Research Findings and Conclusion

List of Tables and Figures

Table Product Specifications of Customer Service Software
Figure Customer Service Software Report Years Considered
Figure Market Research Methodology
Figure Global Customer Service Software Market Size Growth Rate 2014-2024 ($ Millions)
Table Customer Service Software Market Size CAGR by Region 2014-2024 ($ Millions)
Table Major Players of Cloud Based
Table Major Players of On-Premise
Table Market Size by Type (2014-2019) ($ Millions)
Table Global Customer Service Software Market Size Market Share by Type (2014-2019)
Figure Global Customer Service Software Market Size Market Share by Type (2014-2019)
Figure Global Cloud Based Market Size Growth Rate
Figure Global On-Premise Market Size Growth Rate
Figure Customer Service Software Consumed in Large Enterprise
Figure Global Customer Service Software Market: Large Enterprise (2014-2019) ($ Millions)
Figure Global Large Enterprise YoY Growth ($ Millions)
Figure Customer Service Software Consumed in SMEs
Figure Global Customer Service Software Market: SMEs (2014-2019) ($ Millions)
Figure Global SMEs YoY Growth ($ Millions)
Table Global Customer Service Software Market Size by Application (2014-2019) ($ Millions)
Table Global Customer Service Software Market Size Market Share by Application (2014-2019)
Figure Global Customer Service Software Market Size Market Share by Application (2014-2019)
Figure Global Customer Service Software Market Size in Large Enterprise Growth Rate
Figure Global Customer Service Software Market Size in SMEs Growth Rate
Table Global Customer Service Software Revenue by Players (2017-2019) ($ Millions)
Table Global Customer Service Software Revenue Market Share by Players (2017-2019)
Figure Global Customer Service Software Revenue Market Share by Players in 2018
Table Global Customer Service Software Key Players Head office and Products Offered
Table Customer Service Software Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
Table Global Customer Service Software Market Size by Regions 2014-2019 ($ Millions)
Table Global Customer Service Software Market Size Market Share by Regions 2014-2019
Figure Global Customer Service Software Market Size Market Share by Regions 2014-2019
Figure Americas Customer Service Software Market Size 2014-2019 ($ Millions)
Figure APAC Customer Service Software Market Size 2014-2019 ($ Millions)
Figure Europe Customer Service Software Market Size 2014-2019 ($ Millions)
Figure Middle East & Africa Customer Service Software Market Size 2014-2019 ($ Millions)
Table Americas Customer Service Software Market Size by Countries (2014-2019) ($ Millions)
Table Americas Customer Service Software Market Size Market Share by Countries (2014-2019)
Figure Americas Customer Service Software Market Size Market Share by Countries in 2018
Table Americas Customer Service Software Market Size by Type (2014-2019) ($ Millions)
Table Americas Customer Service Software Market Size Market Share by Type (2014-2019)
Figure Americas Customer Service Software Market Size Market Share by Type in 2018
Table Americas Customer Service Software Market Size by Application (2014-2019) ($ Millions)
Table Americas Customer Service Software Market Size Market Share by Application (2014-2019)
Figure Americas Customer Service Software Market Size Market Share by Application in 2018
Figure United States Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Canada Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Mexico Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Table APAC Customer Service Software Market Size by Countries (2014-2019) ($ Millions)
Table APAC Customer Service Software Market Size Market Share by Countries (2014-2019)
Figure APAC Customer Service Software Market Size Market Share by Countries in 2018
Table APAC Customer Service Software Market Size by Type (2014-2019) ($ Millions)
Table APAC Customer Service Software Market Size Market Share by Type (2014-2019)
Figure APAC Customer Service Software Market Size Market Share by Type in 2018
Table APAC Customer Service Software Market Size by Application (2014-2019) ($ Millions)
Table APAC Customer Service Software Market Size Market Share by Application (2014-2019)
Figure APAC Customer Service Software Market Size Market Share by Application in 2018
Figure China Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Japan Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Korea Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Southeast Asia Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure India Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Australia Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Table Europe Customer Service Software Market Size by Countries (2014-2019) ($ Millions)
Table Europe Customer Service Software Market Size Market Share by Countries (2014-2019)
Figure Europe Customer Service Software Market Size Market Share by Countries in 2018
Table Europe Customer Service Software Market Size by Type (2014-2019) ($ Millions)
Table Europe Customer Service Software Market Size Market Share by Type (2014-2019)
Figure Europe Customer Service Software Market Size Market Share by Type in 2018
Table Europe Customer Service Software Market Size by Application (2014-2019) ($ Millions)
Table Europe Customer Service Software Market Size Market Share by Application (2014-2019)
Figure Europe Customer Service Software Market Size Market Share by Application in 2018
Figure Germany Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure France Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure UK Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Italy Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Russia Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Spain Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Table Middle East & Africa Customer Service Software Market Size by Countries (2014-2019) ($ Millions)
Table Middle East & Africa Customer Service Software Market Size Market Share by Countries (2014-2019)
Figure Middle East & Africa Customer Service Software Market Size Market Share by Countries in 2018
Table Middle East & Africa Customer Service Software Market Size by Type (2014-2019) ($ Millions)
Table Middle East & Africa Customer Service Software Market Size Market Share by Type (2014-2019)
Figure Middle East & Africa Customer Service Software Market Size Market Share by Type in 2018
Table Middle East & Africa Customer Service Software Market Size by Application (2014-2019) ($ Millions)
Table Middle East & Africa Customer Service Software Market Size Market Share by Application (2014-2019)
Figure Middle East & Africa Customer Service Software Market Size Market Share by Application in 2018
Figure Egypt Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure South Africa Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Israel Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Turkey Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure GCC Countries Customer Service Software Market Size Growth 2014-2019 ($ Millions)
Figure Global Customer Service Software arket Size Forecast (2019-2024) ($ Millions)
Table Global Customer Service Software Market Size Forecast by Regions (2019-2024) ($ Millions)
Table Global Customer Service Software Market Size Market Share Forecast by Regions
Figure Americas Customer Service Software Market Size 2019-2024 ($ Millions)
Figure APAC Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Europe Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Middle East & Africa Customer Service Software Market Size 2019-2024 ($ Millions)
Figure United States Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Canada Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Mexico Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Brazil Customer Service Software Market Size 2019-2024 ($ Millions)
Figure China Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Japan Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Korea Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Southeast Asia Customer Service Software Market Size 2019-2024 ($ Millions)
Figure India Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Australia Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Germany Customer Service Software Market Size 2019-2024 ($ Millions)
Figure France Customer Service Software Market Size 2019-2024 ($ Millions)
Figure UK Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Italy Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Russia Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Spain Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Egypt Customer Service Software Market Size 2019-2024 ($ Millions)
Figure South Africa Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Israel Customer Service Software Market Size 2019-2024 ($ Millions)
Figure Turkey Customer Service Software Market Size 2019-2024 ($ Millions)
Figure GCC Countries Customer Service Software Market Size 2019-2024 ($ Millions)
Table Global Customer Service Software Market Size Forecast by Type (2019-2024) ($ Millions)
Table Global Customer Service Software Market Size Market Share Forecast by Type (2019-2024)
Table Global Customer Service Software Market Size Forecast by Application (2019-2024) ($ Millions)
Table Global Customer Service Software Market Size Market Share Forecast by Application (2019-2024)
Table Freshdesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Freshdesk Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Freshdesk Customer Service Software Market Share (2017-2019)
Table Salesforce Basic Information, Head Office, Major Market Areas and Its Competitors
Table Salesforce Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Salesforce Customer Service Software Market Share (2017-2019)
Table Oracle Basic Information, Head Office, Major Market Areas and Its Competitors
Table Oracle Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Oracle Customer Service Software Market Share (2017-2019)
Table Netsuite Basic Information, Head Office, Major Market Areas and Its Competitors
Table Netsuite Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Netsuite Customer Service Software Market Share (2017-2019)
Table SAP Basic Information, Head Office, Major Market Areas and Its Competitors
Table SAP Customer Service Software Revenue and Gross Margin (2017-2019)
Figure SAP Customer Service Software Market Share (2017-2019)
Table Microsoft Basic Information, Head Office, Major Market Areas and Its Competitors
Table Microsoft Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Microsoft Customer Service Software Market Share (2017-2019)
Table Spiraldesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Spiraldesk Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Spiraldesk Customer Service Software Market Share (2017-2019)
Table Yekaliva Basic Information, Head Office, Major Market Areas and Its Competitors
Table Yekaliva Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Yekaliva Customer Service Software Market Share (2017-2019)
Table Zendesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Zendesk Customer Service Software Revenue and Gross Margin (2017-2019)
Figure Zendesk Customer Service Software Market Share (2017-2019)
Table RingCentral Basic Information, Head Office, Major Market Areas and Its Competitors
Table RingCentral Customer Service Software Revenue and Gross Margin (2017-2019)
Figure RingCentral Customer Service Software Market Share (2017-2019)
Table LiveAgent Basic Information, Head Office, Major Market Areas and Its Competitors
Table HelpCrunch Basic Information, Head Office, Major Market Areas and Its Competitors
Table ServiceGuru Basic Information, Head Office, Major Market Areas and Its Competitors
Table HubSpot Basic Information, Head Office, Major Market Areas and Its Competitors
Table Dimelo (RingCentral) Basic Information, Head Office, Major Market Areas and Its Competitors
Table DataKnowl Basic Information, Head Office, Major Market Areas and Its Competitors
Table Eudata Basic Information, Head Office, Major Market Areas and Its Competitors
Table Gladly Basic Information, Head Office, Major Market Areas and Its Competitors
Table NGDesk Basic Information, Head Office, Major Market Areas and Its Competitors
Table Kayako Basic Information, Head Office, Major Market Areas and Its Competitors
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