Global Customer Relationship Management (CRM) Software Market Size, Status and Forecast 2019-2025

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Date: 08-Jul-2019
No. of pages: 90
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Customer relationship management (CRM) software refers to a type of enterprise software that comprises a wide range of applications as well as software that will aid companies in managing customer interaction, support, and data, automating sales and marketing, and accessing and managing key business information with respect to partners, vendors, and employees.

The global CRM software market is dominated by SAP AG, SalesForce.Com, and Oracle. Of these three, SAP AG has emerged as the leader over the years, accounting for a 20% share of the overall CRM software market. Other participants playing a significant role in the growth of the CRM software market include Adobe Systems Incorporated, Microsoft Corporation, The International Business Machines Corporation (IBM), Amdocs, and SAS Institute.

In 2018, the global Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management (CRM) Software development in United States, Europe and China.

The key players covered in this study

- IBM Corp.

- Oracle Corp.

- Wipro Limited

- Tata Consultancy Services Limited

- Microsoft Inc.

- Salesforce.com Inc.

- NetSuite Inc.

- Nimble Inc.

- SugarCRM Inc.

- SAP SE

- Amdocs Ltd.

- Sage CRM Solutions Ltd.

- Ramco Systems Ltd.

Market segment by Type, the product can be split into

- Cloud

- On-Premises

Market segment by Application, split into

- BFSI

- Government

- Retail

- Healthcare

- Manufacturing

- Other Applications

Market segment by Regions/Countries, this report covers

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.

- To present the Customer Relationship Management (CRM) Software development in United States, Europe and China.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Relationship Management (CRM) Software are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Customer Relationship Management (CRM) Software Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) Software Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Government
1.5.4 Retail
1.5.5 Healthcare
1.5.6 Manufacturing
1.5.7 Other Applications
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Customer Relationship Management (CRM) Software Market Size
2.2 Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Software Market Size by Regions (2014-2025)
2.2.2 Customer Relationship Management (CRM) Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Customer Relationship Management (CRM) Software Market Size by Manufacturers
3.1.1 Global Customer Relationship Management (CRM) Software Revenue by Manufacturers (2014-2019)
3.1.2 Global Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.2 Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.3 Key Players Customer Relationship Management (CRM) Software Product/Solution/Service
3.4 Date of Enter into Customer Relationship Management (CRM) Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Customer Relationship Management (CRM) Software Market Size by Type (2014-2019)
4.2 Global Customer Relationship Management (CRM) Software Market Size by Application (2014-2019)
5 United States
5.1 United States Customer Relationship Management (CRM) Software Market Size (2014-2019)
5.2 Customer Relationship Management (CRM) Software Key Players in United States
5.3 United States Customer Relationship Management (CRM) Software Market Size by Type
5.4 United States Customer Relationship Management (CRM) Software Market Size by Application
6 Europe
6.1 Europe Customer Relationship Management (CRM) Software Market Size (2014-2019)
6.2 Customer Relationship Management (CRM) Software Key Players in Europe
6.3 Europe Customer Relationship Management (CRM) Software Market Size by Type
6.4 Europe Customer Relationship Management (CRM) Software Market Size by Application
7 China
7.1 China Customer Relationship Management (CRM) Software Market Size (2014-2019)
7.2 Customer Relationship Management (CRM) Software Key Players in China
7.3 China Customer Relationship Management (CRM) Software Market Size by Type
7.4 China Customer Relationship Management (CRM) Software Market Size by Application
8 Japan
8.1 Japan Customer Relationship Management (CRM) Software Market Size (2014-2019)
8.2 Customer Relationship Management (CRM) Software Key Players in Japan
8.3 Japan Customer Relationship Management (CRM) Software Market Size by Type
8.4 Japan Customer Relationship Management (CRM) Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Customer Relationship Management (CRM) Software Market Size (2014-2019)
9.2 Customer Relationship Management (CRM) Software Key Players in Southeast Asia
9.3 Southeast Asia Customer Relationship Management (CRM) Software Market Size by Type
9.4 Southeast Asia Customer Relationship Management (CRM) Software Market Size by Application
10 India
10.1 India Customer Relationship Management (CRM) Software Market Size (2014-2019)
10.2 Customer Relationship Management (CRM) Software Key Players in India
10.3 India Customer Relationship Management (CRM) Software Market Size by Type
10.4 India Customer Relationship Management (CRM) Software Market Size by Application
11 Central & South America
11.1 Central & South America Customer Relationship Management (CRM) Software Market Size (2014-2019)
11.2 Customer Relationship Management (CRM) Software Key Players in Central & South America
11.3 Central & South America Customer Relationship Management (CRM) Software Market Size by Type
11.4 Central & South America Customer Relationship Management (CRM) Software Market Size by Application
12 International Players Profiles
12.1 IBM Corp.
12.1.1 IBM Corp. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Relationship Management (CRM) Software Introduction
12.1.4 IBM Corp. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.1.5 IBM Corp. Recent Development
12.2 Oracle Corp.
12.2.1 Oracle Corp. Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Relationship Management (CRM) Software Introduction
12.2.4 Oracle Corp. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.2.5 Oracle Corp. Recent Development
12.3 Wipro Limited
12.3.1 Wipro Limited Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Relationship Management (CRM) Software Introduction
12.3.4 Wipro Limited Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.3.5 Wipro Limited Recent Development
12.4 Tata Consultancy Services Limited
12.4.1 Tata Consultancy Services Limited Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Relationship Management (CRM) Software Introduction
12.4.4 Tata Consultancy Services Limited Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.4.5 Tata Consultancy Services Limited Recent Development
12.5 Microsoft Inc.
12.5.1 Microsoft Inc. Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Relationship Management (CRM) Software Introduction
12.5.4 Microsoft Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.5.5 Microsoft Inc. Recent Development
12.6 Salesforce.com Inc.
12.6.1 Salesforce.com Inc. Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Relationship Management (CRM) Software Introduction
12.6.4 Salesforce.com Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.6.5 Salesforce.com Inc. Recent Development
12.7 NetSuite Inc.
12.7.1 NetSuite Inc. Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Relationship Management (CRM) Software Introduction
12.7.4 NetSuite Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.7.5 NetSuite Inc. Recent Development
12.8 Nimble Inc.
12.8.1 Nimble Inc. Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Relationship Management (CRM) Software Introduction
12.8.4 Nimble Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.8.5 Nimble Inc. Recent Development
12.9 SugarCRM Inc.
12.9.1 SugarCRM Inc. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Relationship Management (CRM) Software Introduction
12.9.4 SugarCRM Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.9.5 SugarCRM Inc. Recent Development
12.10 SAP SE
12.10.1 SAP SE Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Relationship Management (CRM) Software Introduction
12.10.4 SAP SE Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)
12.10.5 SAP SE Recent Development
12.11 Amdocs Ltd.
12.12 Sage CRM Solutions Ltd.
12.13 Ramco Systems Ltd.
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Customer Relationship Management (CRM) Software Key Market Segments
Table Key Players Customer Relationship Management (CRM) Software Covered
Table Global Customer Relationship Management (CRM) Software Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Customer Relationship Management (CRM) Software Market Size Market Share by Type 2014-2025
Figure Cloud Figures
Table Key Players of Cloud
Figure On-Premises Figures
Table Key Players of On-Premises
Table Global Customer Relationship Management (CRM) Software Market Size Growth by Application 2014-2025 (Million US$)
Figure BFSI Case Studies
Figure Government Case Studies
Figure Retail Case Studies
Figure Healthcare Case Studies
Figure Manufacturing Case Studies
Figure Other Applications Case Studies
Figure Customer Relationship Management (CRM) Software Report Years Considered
Table Global Customer Relationship Management (CRM) Software Market Size 2014-2025 (Million US$)
Figure Global Customer Relationship Management (CRM) Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Customer Relationship Management (CRM) Software Market Size by Regions 2014-2025 (Million US$)
Table Global Customer Relationship Management (CRM) Software Market Size by Regions 2014-2019 (Million US$)
Table Global Customer Relationship Management (CRM) Software Market Share by Regions 2014-2019
Figure Global Customer Relationship Management (CRM) Software Market Share by Regions 2014-2019
Figure Global Customer Relationship Management (CRM) Software Market Share by Regions 2019
Table Market Top Trends
Table Global Customer Relationship Management (CRM) Software Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Customer Relationship Management (CRM) Software Market Share by Manufacturers (2014-2019)
Figure Global Customer Relationship Management (CRM) Software Market Share by Manufacturers in 2018
Table Global Customer Relationship Management (CRM) Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Relationship Management (CRM) Software Product/Solution/Service
Table Date of Enter into Customer Relationship Management (CRM) Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table Global Customer Relationship Management (CRM) Software Market Size Share by Type (2014-2019)
Figure Global Customer Relationship Management (CRM) Software Market Size Market Share by Type (2014-2019)
Table Global Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table Global Customer Relationship Management (CRM) Software Market Size Share by Application (2014-2019)
Figure Global Customer Relationship Management (CRM) Software Market Size Market Share by Application (2014-2019)
Figure Global Customer Relationship Management (CRM) Software Revenue Market Share by Application in 2018
Figure United States Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table United States Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table United States Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table United States Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table United States Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table United States Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table United States Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Figure Europe Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table Europe Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table Europe Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table Europe Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table Europe Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Figure China Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table China Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table China Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table China Customer Relationship Management (CRM) Software Market Size by Type (2014-20189) (Million US$)
Table China Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table China Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table China Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Figure Japan Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table Japan Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table Japan Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table Japan Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table Japan Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Figure Southeast Asia Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table Southeast Asia Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table Southeast Asia Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Figure India Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table India Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table India Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table India Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table India Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table India Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table India Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Figure Central & South America Customer Relationship Management (CRM) Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Customer Relationship Management (CRM) Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Customer Relationship Management (CRM) Software Market Share (2018-2019)
Table Central & South America Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) (Million US$)
Table Central & South America Customer Relationship Management (CRM) Software Market Share by Type (2014-2019)
Table Central & South America Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) (Million US$)
Table Central & South America Customer Relationship Management (CRM) Software Market Share by Application (2014-2019)
Table IBM Corp. Company Details
Table IBM Corp. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019) (Million US$)
Figure IBM Corp. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table IBM Corp. Recent Development
Table Oracle Corp. Company Details
Table Oracle Corp. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure Oracle Corp. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table Oracle Corp. Recent Development
Table Wipro Limited Company Details
Table Wipro Limited Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure Wipro Limited Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table Wipro Limited Recent Development
Table Tata Consultancy Services Limited Company Details
Table Tata Consultancy Services Limited Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure Tata Consultancy Services Limited Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table Tata Consultancy Services Limited Recent Development
Table Microsoft Inc. Company Details
Table Microsoft Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure Microsoft Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table Microsoft Inc. Recent Development
Table Salesforce.com Inc. Company Details
Table Salesforce.com Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure Salesforce.com Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table Salesforce.com Inc. Recent Development
Table NetSuite Inc. Company Details
Table NetSuite Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure NetSuite Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table NetSuite Inc. Recent Development
Table Nimble Inc. Company Details
Table Nimble Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure Nimble Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table Nimble Inc. Recent Development
Table SugarCRM Inc. Company Details
Table SugarCRM Inc. Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure SugarCRM Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table SugarCRM Inc. Recent Development
Table SAP SE Company Details
Table SAP SE Revenue in Customer Relationship Management (CRM) Software Business (2014-2019)(Million US$)
Figure SAP SE Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2014-2019)
Table SAP SE Recent Development
Table Amdocs Ltd. Company Details
Table Sage CRM Solutions Ltd. Company Details
Table Ramco Systems Ltd. Company Details
Table Global Customer Relationship Management (CRM) Software Market Size by Regions (Million US$) 2019-2025
Figure Global Customer Relationship Management (CRM) Software Market Size Share by Regions (2019-2025)
Figure Global Customer Relationship Management (CRM) Software Market Size Share by Regions in 2025
Figure United States Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Figure China Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Figure India Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Customer Relationship Management (CRM) Software Market Size Forecast (2019-2025)(Million USD)
Table Global Customer Relationship Management (CRM) Software Market Size by Product (2019-2025) (Million US$)
Figure Global Customer Relationship Management (CRM) Software Market Size by Product (2019-2025)
Figure Global Customer Relationship Management (CRM) Software Market Size by Product in 2025
Table Global Customer Relationship Management (CRM) Software Market Size by Application (2019-2025) (Million US$)
Figure Global Customer Relationship Management (CRM) Software Market Size by Application (2019-2025)
Figure Global Customer Relationship Management (CRM) Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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