Global Customer Care BPO Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Care BPO Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Care BPO Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Onshore Outsourcing
1.4.3 Offshore Outsourcing
1.5 Market by Application
1.5.1 Global Customer Care BPO Market Share by Application: 2020 VS 2026
1.5.2 Telecom & IT
1.5.3 BFSI
1.5.4 Healthcare & Life Sciences
1.5.5 Government & Public
1.5.6 Retail & Consumer Goods
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends by Regions
2.1 Customer Care BPO Market Perspective (2015-2026)
2.2 Customer Care BPO Growth Trends by Regions
2.2.1 Customer Care BPO Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Care BPO Historic Market Share by Regions (2015-2020)
2.2.3 Customer Care BPO Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Customer Care BPO Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Care BPO Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Customer Care BPO Players by Market Size
3.1.1 Global Top Customer Care BPO Players by Revenue (2015-2020)
3.1.2 Global Customer Care BPO Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Care BPO Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Care BPO Market Concentration Ratio
3.2.1 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Care BPO Revenue in 2019
3.3 Customer Care BPO Key Players Head office and Area Served
3.4 Key Players Customer Care BPO Product Solution and Service
3.5 Date of Enter into Customer Care BPO Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Customer Care BPO Historic Market Size by Type (2015-2020)
4.2 Global Customer Care BPO Forecasted Market Size by Type (2021-2026)
5 Customer Care BPO Breakdown Data by Application (2015-2026)
5.1 Global Customer Care BPO Market Size by Application (2015-2020)
5.2 Global Customer Care BPO Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Customer Care BPO Market Size (2015-2020)
6.2 Customer Care BPO Key Players in North America (2019-2020)
6.3 North America Customer Care BPO Market Size by Type (2015-2020)
6.4 North America Customer Care BPO Market Size by Application (2015-2020)
7 Europe
7.1 Europe Customer Care BPO Market Size (2015-2020)
7.2 Customer Care BPO Key Players in Europe (2019-2020)
7.3 Europe Customer Care BPO Market Size by Type (2015-2020)
7.4 Europe Customer Care BPO Market Size by Application (2015-2020)
8 China
8.1 China Customer Care BPO Market Size (2015-2020)
8.2 Customer Care BPO Key Players in China (2019-2020)
8.3 China Customer Care BPO Market Size by Type (2015-2020)
8.4 China Customer Care BPO Market Size by Application (2015-2020)
9 Japan
9.1 Japan Customer Care BPO Market Size (2015-2020)
9.2 Customer Care BPO Key Players in Japan (2019-2020)
9.3 Japan Customer Care BPO Market Size by Type (2015-2020)
9.4 Japan Customer Care BPO Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Customer Care BPO Market Size (2015-2020)
10.2 Customer Care BPO Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Care BPO Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Care BPO Market Size by Application (2015-2020)
11 India
11.1 India Customer Care BPO Market Size (2015-2020)
11.2 Customer Care BPO Key Players in India (2019-2020)
11.3 India Customer Care BPO Market Size by Type (2015-2020)
11.4 India Customer Care BPO Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Customer Care BPO Market Size (2015-2020)
12.2 Customer Care BPO Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Care BPO Market Size by Type (2015-2020)
12.4 Central & South America Customer Care BPO Market Size by Application (2015-2020)
13Key Players Profiles
13.1 Teleperformance SA
13.1.1 Teleperformance SA Company Details
13.1.2 Teleperformance SA Business Overview and Its Total Revenue
13.1.3 Teleperformance SA Customer Care BPO Introduction
13.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2015-2020))
13.1.5 Teleperformance SA Recent Development
13.2 Convergys
13.2.1 Convergys Company Details
13.2.2 Convergys Business Overview and Its Total Revenue
13.2.3 Convergys Customer Care BPO Introduction
13.2.4 Convergys Revenue in Customer Care BPO Business (2015-2020)
13.2.5 Convergys Recent Development
13.3 Arvato
13.3.1 Arvato Company Details
13.3.2 Arvato Business Overview and Its Total Revenue
13.3.3 Arvato Customer Care BPO Introduction
13.3.4 Arvato Revenue in Customer Care BPO Business (2015-2020)
13.3.5 Arvato Recent Development
13.4 Sykes Enterprises
13.4.1 Sykes Enterprises Company Details
13.4.2 Sykes Enterprises Business Overview and Its Total Revenue
13.4.3 Sykes Enterprises Customer Care BPO Introduction
13.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2015-2020)
13.4.5 Sykes Enterprises Recent Development
13.5 Atento
13.5.1 Atento Company Details
13.5.2 Atento Business Overview and Its Total Revenue
13.5.3 Atento Customer Care BPO Introduction
13.5.4 Atento Revenue in Customer Care BPO Business (2015-2020)
13.5.5 Atento Recent Development
13.6 TeleTech Holdings
13.6.1 TeleTech Holdings Company Details
13.6.2 TeleTech Holdings Business Overview and Its Total Revenue
13.6.3 TeleTech Holdings Customer Care BPO Introduction
13.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2015-2020)
13.6.5 TeleTech Holdings Recent Development
13.7 Serco
13.7.1 Serco Company Details
13.7.2 Serco Business Overview and Its Total Revenue
13.7.3 Serco Customer Care BPO Introduction
13.7.4 Serco Revenue in Customer Care BPO Business (2015-2020)
13.7.5 Serco Recent Development
13.8 Acticall (Sitel)
13.8.1 Acticall (Sitel) Company Details
13.8.2 Acticall (Sitel) Business Overview and Its Total Revenue
13.8.3 Acticall (Sitel) Customer Care BPO Introduction
13.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2015-2020)
13.8.5 Acticall (Sitel) Recent Development
13.9 Alorica
13.9.1 Alorica Company Details
13.9.2 Alorica Business Overview and Its Total Revenue
13.9.3 Alorica Customer Care BPO Introduction
13.9.4 Alorica Revenue in Customer Care BPO Business (2015-2020)
13.9.5 Alorica Recent Development
13.10 Webhelp
13.10.1 Webhelp Company Details
13.10.2 Webhelp Business Overview and Its Total Revenue
13.10.3 Webhelp Customer Care BPO Introduction
13.10.4 Webhelp Revenue in Customer Care BPO Business (2015-2020)
13.10.5 Webhelp Recent Development
13.11 Amdocs
10.11.1 Amdocs Company Details
10.11.2 Amdocs Business Overview and Its Total Revenue
10.11.3 Amdocs Customer Care BPO Introduction
10.11.4 Amdocs Revenue in Customer Care BPO Business (2015-2020)
10.11.5 Amdocs Recent Development
13.12 Transcom
10.12.1 Transcom Company Details
10.12.2 Transcom Business Overview and Its Total Revenue
10.12.3 Transcom Customer Care BPO Introduction
10.12.4 Transcom Revenue in Customer Care BPO Business (2015-2020)
10.12.5 Transcom Recent Development
13.13 Comdata
10.13.1 Comdata Company Details
10.13.2 Comdata Business Overview and Its Total Revenue
10.13.3 Comdata Customer Care BPO Introduction
10.13.4 Comdata Revenue in Customer Care BPO Business (2015-2020)
10.13.5 Comdata Recent Development
13.14 West Corporation
10.14.1 West Corporation Company Details
10.14.2 West Corporation Business Overview and Its Total Revenue
10.14.3 West Corporation Customer Care BPO Introduction
10.14.4 West Corporation Revenue in Customer Care BPO Business (2015-2020)
10.14.5 West Corporation Recent Development
13.15 Infosys BPM
10.15.1 Infosys BPM Company Details
10.15.2 Infosys BPM Business Overview and Its Total Revenue
10.15.3 Infosys BPM Customer Care BPO Introduction
10.15.4 Infosys BPM Revenue in Customer Care BPO Business (2015-2020)
10.15.5 Infosys BPM Recent Development
13.16 StarTek Inc
10.16.1 StarTek Inc Company Details
10.16.2 StarTek Inc Business Overview and Its Total Revenue
10.16.3 StarTek Inc Customer Care BPO Introduction
10.16.4 StarTek Inc Revenue in Customer Care BPO Business (2015-2020)
10.16.5 StarTek Inc Recent Development
14Analyst's Viewpoints/Conclusions
15Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of TablesTable 1. Customer Care BPO Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Care BPO Revenue
Table 3. Ranking of Global Top Customer Care BPO Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Care BPO Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Onshore Outsourcing
Table 6. Key Players of Offshore Outsourcing
Table 7. Global Customer Care BPO Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Customer Care BPO Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Customer Care BPO Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Customer Care BPO Market Share by Regions (2015-2020)
Table 11. Global Customer Care BPO Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Customer Care BPO Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Customer Care BPO Market Growth Strategy
Table 17. Main Points Interviewed from Key Customer Care BPO Players
Table 18. Global Customer Care BPO Revenue by Players (2015-2020) (Million US$)
Table 19. Global Customer Care BPO Market Share by Players (2015-2020)
Table 20. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Care BPO as of 2019)
Table 21. Global Customer Care BPO by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Customer Care BPO Product Solution and Service
Table 24. Date of Enter into Customer Care BPO Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 27. Global Customer Care BPO Market Size Share by Type (2015-2020)
Table 28. Global Customer Care BPO Revenue Market Share by Type (2021-2026)
Table 29. Global Customer Care BPO Market Size Share by Application (2015-2020)
Table 30. Global Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 31. Global Customer Care BPO Market Size Share by Application (2021-2026)
Table 32. North America Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Customer Care BPO Market Share (2019-2020)
Table 34. North America Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 35. North America Customer Care BPO Market Share by Type (2015-2020)
Table 36. North America Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 37. North America Customer Care BPO Market Share by Application (2015-2020)
Table 38. Europe Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Customer Care BPO Market Share (2019-2020)
Table 40. Europe Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Customer Care BPO Market Share by Type (2015-2020)
Table 42. Europe Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Customer Care BPO Market Share by Application (2015-2020)
Table 44. China Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 45. China Key Players Customer Care BPO Market Share (2019-2020)
Table 46. China Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 47. China Customer Care BPO Market Share by Type (2015-2020)
Table 48. China Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 49. China Customer Care BPO Market Share by Application (2015-2020)
Table 50. Japan Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Customer Care BPO Market Share (2019-2020)
Table 52. Japan Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Customer Care BPO Market Share by Type (2015-2020)
Table 54. Japan Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Customer Care BPO Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Customer Care BPO Market Share (2019-2020)
Table 58. Southeast Asia Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Customer Care BPO Market Share by Type (2015-2020)
Table 60. Southeast Asia Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Customer Care BPO Market Share by Application (2015-2020)
Table 62. India Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 63. India Key Players Customer Care BPO Market Share (2019-2020)
Table 64. India Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 65. India Customer Care BPO Market Share by Type (2015-2020)
Table 66. India Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 67. India Customer Care BPO Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Customer Care BPO Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Customer Care BPO Market Share (2019-2020)
Table 70. Central & South America Customer Care BPO Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Customer Care BPO Market Share by Type (2015-2020)
Table 72. Central & South America Customer Care BPO Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Customer Care BPO Market Share by Application (2015-2020)
Table 74. Teleperformance SA Company Details
Table 75. Teleperformance SA Business Overview
Table 76. Teleperformance SA Product
Table 77. Teleperformance SA Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 78. Teleperformance SA Recent Development
Table 79. Convergys Company Details
Table 80. Convergys Business Overview
Table 81. Convergys Product
Table 82. Convergys Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 83. Convergys Recent Development
Table 84. Arvato Company Details
Table 85. Arvato Business Overview
Table 86. Arvato Product
Table 87. Arvato Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 88. Arvato Recent Development
Table 89. Sykes Enterprises Company Details
Table 90. Sykes Enterprises Business Overview
Table 91. Sykes Enterprises Product
Table 92. Sykes Enterprises Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 93. Sykes Enterprises Recent Development
Table 94. Atento Company Details
Table 95. Atento Business Overview
Table 96. Atento Product
Table 97. Atento Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 98. Atento Recent Development
Table 99. TeleTech Holdings Company Details
Table 100. TeleTech Holdings Business Overview
Table 101. TeleTech Holdings Product
Table 102. TeleTech Holdings Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 103. TeleTech Holdings Recent Development
Table 104. Serco Company Details
Table 105. Serco Business Overview
Table 106. Serco Product
Table 107. Serco Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 108. Serco Recent Development
Table 109. Acticall (Sitel) Business Overview
Table 110. Acticall (Sitel) Product
Table 111. Acticall (Sitel) Company Details
Table 112. Acticall (Sitel) Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 113. Acticall (Sitel) Recent Development
Table 114. Alorica Company Details
Table 115. Alorica Business Overview
Table 116. Alorica Product
Table 117. Alorica Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 118. Alorica Recent Development
Table 119. Webhelp Company Details
Table 120. Webhelp Business Overview
Table 121. Webhelp Product
Table 122. Webhelp Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 123. Webhelp Recent Development
Table 124. Amdocs Company Details
Table 125. Amdocs Business Overview
Table 126. Amdocs Product
Table 127. Amdocs Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 128. Amdocs Recent Development
Table 129. Transcom Company Details
Table 130. Transcom Business Overview
Table 131. Transcom Product
Table 132. Transcom Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 133. Transcom Recent Development
Table 134. Comdata Company Details
Table 135. Comdata Business Overview
Table 136. Comdata Product
Table 137. Comdata Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 138. Comdata Recent Development
Table 139. West Corporation Company Details
Table 140. West Corporation Business Overview
Table 141. West Corporation Product
Table 142. West Corporation Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 143. West Corporation Recent Development
Table 144. Infosys BPM Company Details
Table 145. Infosys BPM Business Overview
Table 146. Infosys BPM Product
Table 147. Infosys BPM Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 148. Infosys BPM Recent Development
Table 149. StarTek Inc Company Details
Table 150. StarTek Inc Business Overview
Table 151. StarTek Inc Product
Table 152. StarTek Inc Revenue in Customer Care BPO Business (2015-2020) (Million US$)
Table 153. StarTek Inc Recent Development
Table 154. Research Programs/Design for This Report
Table 155. Key Data Information from Secondary Sources
Table 156. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Customer Care BPO Market Share by Type: 2020 VS 2026
Figure 2. Onshore Outsourcing Features
Figure 3. Offshore Outsourcing Features
Figure 4. Global Customer Care BPO Market Share by Application: 2020 VS 2026
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Customer Care BPO Report Years Considered
Figure 12. Global Customer Care BPO Market Size YoY Growth 2015-2026 (US$ Million)
Figure 13. Global Customer Care BPO Market Share by Regions: 2020 VS 2026
Figure 14. Global Customer Care BPO Market Share by Regions (2021-2026)
Figure 15. Porter's Five Forces Analysis
Figure 16. Global Customer Care BPO Market Share by Players in 2019
Figure 17. Global Top Customer Care BPO Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Care BPO as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Customer Care BPO Revenue in 2019
Figure 19. North America Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Europe Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. China Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Japan Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Southeast Asia Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. India Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Central & South America Customer Care BPO Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Teleperformance SA Total Revenue (US$ Million): 2019 Compared with 2018
Figure 27. Teleperformance SA Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 28. Convergys Total Revenue (US$ Million): 2019 Compared with 2018
Figure 29. Convergys Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 30. Arvato Total Revenue (US$ Million): 2019 Compared with 2018
Figure 31. Arvato Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 32. Sykes Enterprises Total Revenue (US$ Million): 2019 Compared with 2018
Figure 33. Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 34. Atento Total Revenue (US$ Million): 2019 Compared with 2018
Figure 35. Atento Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 36. TeleTech Holdings Total Revenue (US$ Million): 2019 Compared with 2018
Figure 37. TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 38. Serco Total Revenue (US$ Million): 2019 Compared with 2018
Figure 39. Serco Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 40. Acticall (Sitel) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 41. Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 42. Alorica Total Revenue (US$ Million): 2019 Compared with 2018
Figure 43. Alorica Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 44. Webhelp Total Revenue (US$ Million): 2019 Compared with 2018
Figure 45. Webhelp Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 46. Amdocs Total Revenue (US$ Million): 2019 Compared with 2018
Figure 47. Amdocs Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 48. Transcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 49. Transcom Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 50. Comdata Total Revenue (US$ Million): 2019 Compared with 2018
Figure 51. Comdata Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 52. West Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 53. West Corporation Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 54. Infosys BPM Total Revenue (US$ Million): 2019 Compared with 2018
Figure 55. Infosys BPM Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 56. StarTek Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 57. StarTek Inc Revenue Growth Rate in Customer Care BPO Business (2015-2020)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed