Global CRM Outsourcing Market Research Report 2022 - Market Size, Current Insights and Development Trends

Publisher Name :
Date: 08-Nov-2022
No. of pages: 125

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.

The report focuses on the CRM Outsourcing market size, segment size (mainly covering product type, application, and geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19.

Technological innovation and advancement will further optimize the performance of the product, enabling it to acquire a wider range of applications in the downstream market. Moreover, customer preference analysis, market dynamics (drivers, restraints, opportunities), new product release, impact of COVID-19, regional conflicts and carbon neutrality provide crucial information for us to take a deep dive into the CRM Outsourcing market.

Major Players in the CRM Outsourcing market are:

Siemens AG

Hewlett-Packard Company

Aegis

IBM Corporation

Xerox Corporation

Concentrix Corporation

Wipro Limited

Tata Consultancy Services Ltd.

Convergys Corporation

Allscripts Healthcare Solutions, Inc.

Cognizant Technology Solutions

Dell, Inc.

Infosys Limited

Accenture PLC

Signity Software Solutions

HCL Technologies Ltd.

SiT Global GmbH

AMDOCS

Anthelio Healthcare Solutions

Mckesson Corporation

On the basis of types, the CRM Outsourcing market is primarily split into:

Communications Management

Multi-Channel Customer Engagement

Analytic Solutions

Others

On the basis of applications, the market covers:

Retail

BFSI

Telecom & IT

Healthcare

Others

Major Regions or countries covered in this report:

United States

Europe

China

Japan

India

Southeast Asia

Latin America

Middle East and Africa

Others

Years considered for this report:

Historical Years: 2017-2021

Base Year: 2021

Estimated Year: 2022

Forecast Period: 2022-2029

Global CRM Outsourcing Market Research Report 2022 - Market Size, Current Insights and Development Trends

Table of Content

1 CRM Outsourcing Market Overview
1.1 Product Overview and Scope of CRM Outsourcing Market
1.2 CRM Outsourcing Market Segment by Type
1.2.1 Global CRM Outsourcing Market Sales and CAGR (%) Comparison by Type (2017-2029)
1.3 Global CRM Outsourcing Market Segment by Application
1.3.1 CRM Outsourcing Market Consumption (Sales) Comparison by Application (2017-2029)
1.4 Global CRM Outsourcing Market, Region Wise (2017-2029)
1.5 Global Market Size (Revenue) of CRM Outsourcing (2017-2029)
1.5.1 Global CRM Outsourcing Market Revenue Status and Outlook (2017-2029)
1.5.2 Global CRM Outsourcing Market Sales Status and Outlook (2017-2029)
1.6 Influence of Regional Conflicts on the CRM Outsourcing Industry
1.7 Impact of Carbon Neutrality on the CRM Outsourcing Industry

2 CRM Outsourcing Market Upstream and Downstream Analysis
2.1 CRM Outsourcing Industrial Chain Analysis
2.2 Key Raw Materials Suppliers and Price Analysis
2.3 Key Raw Materials Supply and Demand Analysis
2.4 Market Concentration Rate of Raw Materials
2.5 Manufacturing Process Analysis
2.6 Manufacturing Cost Structure Analysis
2.6.1 Labor Cost Analysis
2.6.2 Energy Costs Analysis
2.6.3 R&D Costs Analysis
2.7 Major Downstream Buyers of CRM Outsourcing Analysis
2.8 Impact of COVID-19 on the Industry Upstream and Downstream

3 Players Profiles
3.1 Siemens AG
3.1.1 Siemens AG Basic Information, Manufacturing Base, Sales Area and Competitors
3.1.2 Product Profiles, Application and Specification
3.1.3 CRM Outsourcing Market Performance (2017-2022)
3.1.4 Business Overview
3.2 Hewlett-Packard Company
3.2.1 Hewlett-Packard Company Basic Information, Manufacturing Base, Sales Area and Competitors
3.2.2 Product Profiles, Application and Specification
3.2.3 CRM Outsourcing Market Performance (2017-2022)
3.2.4 Business Overview
3.3 Aegis
3.3.1 Aegis Basic Information, Manufacturing Base, Sales Area and Competitors
3.3.2 Product Profiles, Application and Specification
3.3.3 CRM Outsourcing Market Performance (2017-2022)
3.3.4 Business Overview
3.4 IBM Corporation
3.4.1 IBM Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.4.2 Product Profiles, Application and Specification
3.4.3 CRM Outsourcing Market Performance (2017-2022)
3.4.4 Business Overview
3.5 Xerox Corporation
3.5.1 Xerox Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.5.2 Product Profiles, Application and Specification
3.5.3 CRM Outsourcing Market Performance (2017-2022)
3.5.4 Business Overview
3.6 Concentrix Corporation
3.6.1 Concentrix Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.6.2 Product Profiles, Application and Specification
3.6.3 CRM Outsourcing Market Performance (2017-2022)
3.6.4 Business Overview
3.7 Wipro Limited
3.7.1 Wipro Limited Basic Information, Manufacturing Base, Sales Area and Competitors
3.7.2 Product Profiles, Application and Specification
3.7.3 CRM Outsourcing Market Performance (2017-2022)
3.7.4 Business Overview
3.8 Tata Consultancy Services Ltd.
3.8.1 Tata Consultancy Services Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.8.2 Product Profiles, Application and Specification
3.8.3 CRM Outsourcing Market Performance (2017-2022)
3.8.4 Business Overview
3.9 Convergys Corporation
3.9.1 Convergys Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.9.2 Product Profiles, Application and Specification
3.9.3 CRM Outsourcing Market Performance (2017-2022)
3.9.4 Business Overview
3.10 Allscripts Healthcare Solutions, Inc.
3.10.1 Allscripts Healthcare Solutions, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.10.2 Product Profiles, Application and Specification
3.10.3 CRM Outsourcing Market Performance (2017-2022)
3.10.4 Business Overview
3.11 Cognizant Technology Solutions
3.11.1 Cognizant Technology Solutions Basic Information, Manufacturing Base, Sales Area and Competitors
3.11.2 Product Profiles, Application and Specification
3.11.3 CRM Outsourcing Market Performance (2017-2022)
3.11.4 Business Overview
3.12 Dell, Inc.
3.12.1 Dell, Inc. Basic Information, Manufacturing Base, Sales Area and Competitors
3.12.2 Product Profiles, Application and Specification
3.12.3 CRM Outsourcing Market Performance (2017-2022)
3.12.4 Business Overview
3.13 Infosys Limited
3.13.1 Infosys Limited Basic Information, Manufacturing Base, Sales Area and Competitors
3.13.2 Product Profiles, Application and Specification
3.13.3 CRM Outsourcing Market Performance (2017-2022)
3.13.4 Business Overview
3.14 Accenture PLC
3.14.1 Accenture PLC Basic Information, Manufacturing Base, Sales Area and Competitors
3.14.2 Product Profiles, Application and Specification
3.14.3 CRM Outsourcing Market Performance (2017-2022)
3.14.4 Business Overview
3.15 Signity Software Solutions
3.15.1 Signity Software Solutions Basic Information, Manufacturing Base, Sales Area and Competitors
3.15.2 Product Profiles, Application and Specification
3.15.3 CRM Outsourcing Market Performance (2017-2022)
3.15.4 Business Overview
3.16 HCL Technologies Ltd.
3.16.1 HCL Technologies Ltd. Basic Information, Manufacturing Base, Sales Area and Competitors
3.16.2 Product Profiles, Application and Specification
3.16.3 CRM Outsourcing Market Performance (2017-2022)
3.16.4 Business Overview
3.17 SiT Global GmbH
3.17.1 SiT Global GmbH Basic Information, Manufacturing Base, Sales Area and Competitors
3.17.2 Product Profiles, Application and Specification
3.17.3 CRM Outsourcing Market Performance (2017-2022)
3.17.4 Business Overview
3.18 AMDOCS
3.18.1 AMDOCS Basic Information, Manufacturing Base, Sales Area and Competitors
3.18.2 Product Profiles, Application and Specification
3.18.3 CRM Outsourcing Market Performance (2017-2022)
3.18.4 Business Overview
3.19 Anthelio Healthcare Solutions
3.19.1 Anthelio Healthcare Solutions Basic Information, Manufacturing Base, Sales Area and Competitors
3.19.2 Product Profiles, Application and Specification
3.19.3 CRM Outsourcing Market Performance (2017-2022)
3.19.4 Business Overview
3.20 Mckesson Corporation
3.20.1 Mckesson Corporation Basic Information, Manufacturing Base, Sales Area and Competitors
3.20.2 Product Profiles, Application and Specification
3.20.3 CRM Outsourcing Market Performance (2017-2022)
3.20.4 Business Overview

4 Global CRM Outsourcing Market Landscape by Player
4.1 Global CRM Outsourcing Sales and Share by Player (2017-2022)
4.2 Global CRM Outsourcing Revenue and Market Share by Player (2017-2022)
4.3 Global CRM Outsourcing Average Price by Player (2017-2022)
4.4 Global CRM Outsourcing Gross Margin by Player (2017-2022)
4.5 CRM Outsourcing Market Competitive Situation and Trends
4.5.1 CRM Outsourcing Market Concentration Rate
4.5.2 CRM Outsourcing Market Share of Top 3 and Top 6 Players
4.5.3 Mergers & Acquisitions, Expansion

5 Global CRM Outsourcing Sales, Revenue, Price Trend by Type
5.1 Global CRM Outsourcing Sales and Market Share by Type (2017-2022)
5.2 Global CRM Outsourcing Revenue and Market Share by Type (2017-2022)
5.3 Global CRM Outsourcing Price by Type (2017-2022)
5.4 Global CRM Outsourcing Sales, Revenue and Growth Rate by Type (2017-2022)
5.4.1 Global CRM Outsourcing Sales, Revenue and Growth Rate of Communications Management (2017-2022)
5.4.2 Global CRM Outsourcing Sales, Revenue and Growth Rate of Multi-Channel Customer Engagement (2017-2022)
5.4.3 Global CRM Outsourcing Sales, Revenue and Growth Rate of Analytic Solutions (2017-2022)
5.4.4 Global CRM Outsourcing Sales, Revenue and Growth Rate of Others (2017-2022)

6 Global CRM Outsourcing Market Analysis by Application
6.1 Global CRM Outsourcing Consumption and Market Share by Application (2017-2022)
6.2 Global CRM Outsourcing Consumption Revenue and Market Share by Application (2017-2022)
6.3 Global CRM Outsourcing Consumption and Growth Rate by Application (2017-2022)
6.3.1 Global CRM Outsourcing Consumption and Growth Rate of Retail (2017-2022)
6.3.2 Global CRM Outsourcing Consumption and Growth Rate of BFSI (2017-2022)
6.3.3 Global CRM Outsourcing Consumption and Growth Rate of Telecom & IT (2017-2022)
6.3.4 Global CRM Outsourcing Consumption and Growth Rate of Healthcare (2017-2022)
6.3.5 Global CRM Outsourcing Consumption and Growth Rate of Others (2017-2022)

7 Global CRM Outsourcing Sales and Revenue Region Wise (2017-2022)
7.1 Global CRM Outsourcing Sales and Market Share, Region Wise (2017-2022)
7.2 Global CRM Outsourcing Revenue and Market Share, Region Wise (2017-2022)
7.3 Global CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.4 United States CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.5 Europe CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.6 China CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.7 Japan CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.8 India CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.9 Southeast Asia CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.10 Latin America CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)
7.11 Middle East and Africa CRM Outsourcing Sales, Revenue, Price and Gross Margin (2017-2022)

8 Global CRM Outsourcing Market Forecast (2022-2029)
8.1 Global CRM Outsourcing Sales, Revenue Forecast (2022-2029)
8.1.1 Global CRM Outsourcing Sales and Growth Rate Forecast (2022-2029)
8.1.2 Global CRM Outsourcing Revenue and Growth Rate Forecast (2022-2029)
8.1.3 Global CRM Outsourcing Price and Trend Forecast (2022-2029)
8.2 Global CRM Outsourcing Sales and Revenue Forecast, Region Wise (2022-2029)
8.2.1 United States CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.2 Europe CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.3 China CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.4 Japan CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.5 India CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.6 Southeast Asia CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.7 Latin America CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.2.8 Middle East and Africa CRM Outsourcing Sales and Revenue Forecast (2022-2029)
8.3 Global CRM Outsourcing Sales, Revenue and Price Forecast by Type (2022-2029)
8.3.1 Global CRM Outsourcing Revenue and Growth Rate of Communications Management (2022-2029)
8.3.2 Global CRM Outsourcing Revenue and Growth Rate of Multi-Channel Customer Engagement (2022-2029)
8.3.3 Global CRM Outsourcing Revenue and Growth Rate of Analytic Solutions (2022-2029)
8.3.4 Global CRM Outsourcing Revenue and Growth Rate of Others (2022-2029)
8.4 Global CRM Outsourcing Consumption Forecast by Application (2022-2029)
8.4.1 Global CRM Outsourcing Consumption Value and Growth Rate of Retail (2022-2029)
8.4.2 Global CRM Outsourcing Consumption Value and Growth Rate of BFSI (2022-2029)
8.4.3 Global CRM Outsourcing Consumption Value and Growth Rate of Telecom & IT (2022-2029)
8.4.4 Global CRM Outsourcing Consumption Value and Growth Rate of Healthcare (2022-2029)
8.4.5 Global CRM Outsourcing Consumption Value and Growth Rate of Others (2022-2029)
8.5 CRM Outsourcing Market Forecast Under COVID-19

9 Industry Outlook
9.1 CRM Outsourcing Market Drivers Analysis
9.2 CRM Outsourcing Market Restraints and Challenges
9.3 CRM Outsourcing Market Opportunities Analysis
9.4 Emerging Market Trends
9.5 CRM Outsourcing Industry Technology Status and Trends
9.6 News of Product Release
9.7 Consumer Preference Analysis
9.8 CRM Outsourcing Industry Development Trends under COVID-19 Outbreak
9.8.1 Global COVID-19 Status Overview
9.8.2 Influence of COVID-19 Outbreak on CRM Outsourcing Industry Development

10 Research Findings and Conclusion

11 Appendix
11.1 Methodology
11.2 Research Data Source
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