Global Conversational Customer Engagement Software Market Size, Status and Forecast 2021-2027

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Date: 02-Jul-2021
No. of pages: 106
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Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. Conversational customer engagement software leverages automatic customer lookup and routing combined with skills-based agent matching to reduce or eliminate the awkward and repetitive nature of customer service calls.

Market Analysis and Insights: Global Conversational Customer Engagement Software Market

The global Conversational Customer Engagement Software market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Conversational Customer Engagement Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Conversational Customer Engagement Software market in terms of revenue.

On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Conversational Customer Engagement Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Conversational Customer Engagement Software market.

Global Conversational Customer Engagement Software Scope and Market Size

Conversational Customer Engagement Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Conversational Customer Engagement Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type

- Cloud-based

- Web-based

Segment by Application

- Large Enterprises

- SMEs

By Region

- North America

- - U.S.

- - Canada

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

By Company

- Intercom

- Drift

- Freshdesk

- Dixa

- Kustomer

- HubSpot

- Crisp Software

- Avaya

- Gladly

- Sonar

- RingCentral

- ContactEngine

- Quiq

- Radiance Labs

Global Conversational Customer Engagement Software Market Size, Status and Forecast 2021-2027

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational Customer Engagement Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Cloud-based
1.2.3 Web-based
1.3 Market by Application
1.3.1 Global Conversational Customer Engagement Software Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Conversational Customer Engagement Software Market Perspective (2016-2027)
2.2 Conversational Customer Engagement Software Growth Trends by Regions
2.2.1 Conversational Customer Engagement Software Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Conversational Customer Engagement Software Historic Market Share by Regions (2016-2021)
2.2.3 Conversational Customer Engagement Software Forecasted Market Size by Regions (2022-2027)
2.3 Conversational Customer Engagement Software Industry Dynamic
2.3.1 Conversational Customer Engagement Software Market Trends
2.3.2 Conversational Customer Engagement Software Market Drivers
2.3.3 Conversational Customer Engagement Software Market Challenges
2.3.4 Conversational Customer Engagement Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational Customer Engagement Software Players by Revenue
3.1.1 Global Top Conversational Customer Engagement Software Players by Revenue (2016-2021)
3.1.2 Global Conversational Customer Engagement Software Revenue Market Share by Players (2016-2021)
3.2 Global Conversational Customer Engagement Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Conversational Customer Engagement Software Revenue
3.4 Global Conversational Customer Engagement Software Market Concentration Ratio
3.4.1 Global Conversational Customer Engagement Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational Customer Engagement Software Revenue in 2020
3.5 Conversational Customer Engagement Software Key Players Head office and Area Served
3.6 Key Players Conversational Customer Engagement Software Product Solution and Service
3.7 Date of Enter into Conversational Customer Engagement Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational Customer Engagement Software Breakdown Data by Type
4.1 Global Conversational Customer Engagement Software Historic Market Size by Type (2016-2021)
4.2 Global Conversational Customer Engagement Software Forecasted Market Size by Type (2022-2027)
5 Conversational Customer Engagement Software Breakdown Data by Application
5.1 Global Conversational Customer Engagement Software Historic Market Size by Application (2016-2021)
5.2 Global Conversational Customer Engagement Software Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Conversational Customer Engagement Software Market Size (2016-2027)
6.2 North America Conversational Customer Engagement Software Market Size by Type
6.2.1 North America Conversational Customer Engagement Software Market Size by Type (2016-2021)
6.2.2 North America Conversational Customer Engagement Software Market Size by Type (2022-2027)
6.2.3 North America Conversational Customer Engagement Software Market Size by Type (2016-2027)
6.3 North America Conversational Customer Engagement Software Market Size by Application
6.3.1 North America Conversational Customer Engagement Software Market Size by Application (2016-2021)
6.3.2 North America Conversational Customer Engagement Software Market Size by Application (2022-2027)
6.3.3 North America Conversational Customer Engagement Software Market Size by Application (2016-2027)
6.4 North America Conversational Customer Engagement Software Market Size by Country
6.4.1 North America Conversational Customer Engagement Software Market Size by Country (2016-2021)
6.4.2 North America Conversational Customer Engagement Software Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Conversational Customer Engagement Software Market Size (2016-2027)
7.2 Europe Conversational Customer Engagement Software Market Size by Type
7.2.1 Europe Conversational Customer Engagement Software Market Size by Type (2016-2021)
7.2.2 Europe Conversational Customer Engagement Software Market Size by Type (2022-2027)
7.2.3 Europe Conversational Customer Engagement Software Market Size by Type (2016-2027)
7.3 Europe Conversational Customer Engagement Software Market Size by Application
7.3.1 Europe Conversational Customer Engagement Software Market Size by Application (2016-2021)
7.3.2 Europe Conversational Customer Engagement Software Market Size by Application (2022-2027)
7.3.3 Europe Conversational Customer Engagement Software Market Size by Application (2016-2027)
7.4 Europe Conversational Customer Engagement Software Market Size by Country
7.4.1 Europe Conversational Customer Engagement Software Market Size by Country (2016-2021)
7.4.2 Europe Conversational Customer Engagement Software Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Conversational Customer Engagement Software Market Size (2016-2027)
8.2 Asia-Pacific Conversational Customer Engagement Software Market Size by Type
8.2.1 Asia-Pacific Conversational Customer Engagement Software Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Conversational Customer Engagement Software Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Conversational Customer Engagement Software Market Size by Type (2016-2027)
8.3 Asia-Pacific Conversational Customer Engagement Software Market Size by Application
8.3.1 Asia-Pacific Conversational Customer Engagement Software Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Conversational Customer Engagement Software Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Conversational Customer Engagement Software Market Size by Application (2016-2027)
8.4 Asia-Pacific Conversational Customer Engagement Software Market Size by Region
8.4.1 Asia-Pacific Conversational Customer Engagement Software Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Conversational Customer Engagement Software Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Conversational Customer Engagement Software Market Size (2016-2027)
9.2 Latin America Conversational Customer Engagement Software Market Size by Type
9.2.1 Latin America Conversational Customer Engagement Software Market Size by Type (2016-2021)
9.2.2 Latin America Conversational Customer Engagement Software Market Size by Type (2022-2027)
9.2.3 Latin America Conversational Customer Engagement Software Market Size by Type (2016-2027)
9.3 Latin America Conversational Customer Engagement Software Market Size by Application
9.3.1 Latin America Conversational Customer Engagement Software Market Size by Application (2016-2021)
9.3.2 Latin America Conversational Customer Engagement Software Market Size by Application (2022-2027)
9.3.3 Latin America Conversational Customer Engagement Software Market Size by Application (2016-2027)
9.4 Latin America Conversational Customer Engagement Software Market Size by Country
9.4.1 Latin America Conversational Customer Engagement Software Market Size by Country (2016-2021)
9.4.2 Latin America Conversational Customer Engagement Software Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational Customer Engagement Software Market Size (2016-2027)
10.2 Middle East & Africa Conversational Customer Engagement Software Market Size by Type
10.2.1 Middle East & Africa Conversational Customer Engagement Software Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Conversational Customer Engagement Software Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Conversational Customer Engagement Software Market Size by Type (2016-2027)
10.3 Middle East & Africa Conversational Customer Engagement Software Market Size by Application
10.3.1 Middle East & Africa Conversational Customer Engagement Software Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Conversational Customer Engagement Software Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Conversational Customer Engagement Software Market Size by Application (2016-2027)
10.4 Middle East & Africa Conversational Customer Engagement Software Market Size by Country
10.4.1 Middle East & Africa Conversational Customer Engagement Software Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Conversational Customer Engagement Software Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Intercom
11.1.1 Intercom Company Details
11.1.2 Intercom Business Overview
11.1.3 Intercom Conversational Customer Engagement Software Introduction
11.1.4 Intercom Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.1.5 Intercom Recent Development
11.2 Drift
11.2.1 Drift Company Details
11.2.2 Drift Business Overview
11.2.3 Drift Conversational Customer Engagement Software Introduction
11.2.4 Drift Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.2.5 Drift Recent Development
11.3 Freshdesk
11.3.1 Freshdesk Company Details
11.3.2 Freshdesk Business Overview
11.3.3 Freshdesk Conversational Customer Engagement Software Introduction
11.3.4 Freshdesk Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.3.5 Freshdesk Recent Development
11.4 Dixa
11.4.1 Dixa Company Details
11.4.2 Dixa Business Overview
11.4.3 Dixa Conversational Customer Engagement Software Introduction
11.4.4 Dixa Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.4.5 Dixa Recent Development
11.5 Kustomer
11.5.1 Kustomer Company Details
11.5.2 Kustomer Business Overview
11.5.3 Kustomer Conversational Customer Engagement Software Introduction
11.5.4 Kustomer Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.5.5 Kustomer Recent Development
11.6 HubSpot
11.6.1 HubSpot Company Details
11.6.2 HubSpot Business Overview
11.6.3 HubSpot Conversational Customer Engagement Software Introduction
11.6.4 HubSpot Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.6.5 HubSpot Recent Development
11.7 Crisp Software
11.7.1 Crisp Software Company Details
11.7.2 Crisp Software Business Overview
11.7.3 Crisp Software Conversational Customer Engagement Software Introduction
11.7.4 Crisp Software Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.7.5 Crisp Software Recent Development
11.8 Avaya
11.8.1 Avaya Company Details
11.8.2 Avaya Business Overview
11.8.3 Avaya Conversational Customer Engagement Software Introduction
11.8.4 Avaya Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.8.5 Avaya Recent Development
11.9 Gladly
11.9.1 Gladly Company Details
11.9.2 Gladly Business Overview
11.9.3 Gladly Conversational Customer Engagement Software Introduction
11.9.4 Gladly Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.9.5 Gladly Recent Development
11.10 Sonar
11.10.1 Sonar Company Details
11.10.2 Sonar Business Overview
11.10.3 Sonar Conversational Customer Engagement Software Introduction
11.10.4 Sonar Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.10.5 Sonar Recent Development
11.11 RingCentral
11.11.1 RingCentral Company Details
11.11.2 RingCentral Business Overview
11.11.3 RingCentral Conversational Customer Engagement Software Introduction
11.11.4 RingCentral Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.11.5 RingCentral Recent Development
11.12 ContactEngine
11.12.1 ContactEngine Company Details
11.12.2 ContactEngine Business Overview
11.12.3 ContactEngine Conversational Customer Engagement Software Introduction
11.12.4 ContactEngine Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.12.5 ContactEngine Recent Development
11.13 Quiq
11.13.1 Quiq Company Details
11.13.2 Quiq Business Overview
11.13.3 Quiq Conversational Customer Engagement Software Introduction
11.13.4 Quiq Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.13.5 Quiq Recent Development
11.14 Radiance Labs
11.14.1 Radiance Labs Company Details
11.14.2 Radiance Labs Business Overview
11.14.3 Radiance Labs Conversational Customer Engagement Software Introduction
11.14.4 Radiance Labs Revenue in Conversational Customer Engagement Software Business (2016-2021)
11.14.5 Radiance Labs Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Conversational Customer Engagement Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Cloud-based
Table 3. Key Players of Web-based
Table 4. Global Conversational Customer Engagement Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Conversational Customer Engagement Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Conversational Customer Engagement Software Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Conversational Customer Engagement Software Market Share by Regions (2016-2021)
Table 8. Global Conversational Customer Engagement Software Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Conversational Customer Engagement Software Market Share by Regions (2022-2027)
Table 10. Conversational Customer Engagement Software Market Trends
Table 11. Conversational Customer Engagement Software Market Drivers
Table 12. Conversational Customer Engagement Software Market Challenges
Table 13. Conversational Customer Engagement Software Market Restraints
Table 14. Global Conversational Customer Engagement Software Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Conversational Customer Engagement Software Market Share by Players (2016-2021)
Table 16. Global Top Conversational Customer Engagement Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Conversational Customer Engagement Software as of 2020)
Table 17. Ranking of Global Top Conversational Customer Engagement Software Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Conversational Customer Engagement Software Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Conversational Customer Engagement Software Product Solution and Service
Table 21. Date of Enter into Conversational Customer Engagement Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Conversational Customer Engagement Software Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Conversational Customer Engagement Software Revenue Market Share by Type (2016-2021)
Table 25. Global Conversational Customer Engagement Software Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Conversational Customer Engagement Software Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Conversational Customer Engagement Software Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Conversational Customer Engagement Software Revenue Market Share by Application (2016-2021)
Table 29. Global Conversational Customer Engagement Software Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Conversational Customer Engagement Software Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Conversational Customer Engagement Software Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Conversational Customer Engagement Software Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Conversational Customer Engagement Software Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Conversational Customer Engagement Software Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Conversational Customer Engagement Software Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Conversational Customer Engagement Software Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Conversational Customer Engagement Software Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Conversational Customer Engagement Software Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Conversational Customer Engagement Software Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Conversational Customer Engagement Software Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Conversational Customer Engagement Software Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Conversational Customer Engagement Software Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Conversational Customer Engagement Software Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Conversational Customer Engagement Software Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Conversational Customer Engagement Software Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Conversational Customer Engagement Software Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Conversational Customer Engagement Software Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Conversational Customer Engagement Software Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Conversational Customer Engagement Software Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Conversational Customer Engagement Software Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Conversational Customer Engagement Software Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Conversational Customer Engagement Software Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Conversational Customer Engagement Software Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Conversational Customer Engagement Software Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Conversational Customer Engagement Software Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Conversational Customer Engagement Software Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Conversational Customer Engagement Software Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Conversational Customer Engagement Software Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Conversational Customer Engagement Software Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Conversational Customer Engagement Software Market Size by Country (2022-2027) & (US$ Million)
Table 61. Intercom Company Details
Table 62. Intercom Business Overview
Table 63. Intercom Conversational Customer Engagement Software Product
Table 64. Intercom Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 65. Intercom Recent Development
Table 66. Drift Company Details
Table 67. Drift Business Overview
Table 68. Drift Conversational Customer Engagement Software Product
Table 69. Drift Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 70. Drift Recent Development
Table 71. Freshdesk Company Details
Table 72. Freshdesk Business Overview
Table 73. Freshdesk Conversational Customer Engagement Software Product
Table 74. Freshdesk Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 75. Freshdesk Recent Development
Table 76. Dixa Company Details
Table 77. Dixa Business Overview
Table 78. Dixa Conversational Customer Engagement Software Product
Table 79. Dixa Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 80. Dixa Recent Development
Table 81. Kustomer Company Details
Table 82. Kustomer Business Overview
Table 83. Kustomer Conversational Customer Engagement Software Product
Table 84. Kustomer Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 85. Kustomer Recent Development
Table 86. HubSpot Company Details
Table 87. HubSpot Business Overview
Table 88. HubSpot Conversational Customer Engagement Software Product
Table 89. HubSpot Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 90. HubSpot Recent Development
Table 91. Crisp Software Company Details
Table 92. Crisp Software Business Overview
Table 93. Crisp Software Conversational Customer Engagement Software Product
Table 94. Crisp Software Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 95. Crisp Software Recent Development
Table 96. Avaya Company Details
Table 97. Avaya Business Overview
Table 98. Avaya Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 99. Avaya Recent Development
Table 100. Gladly Company Details
Table 101. Gladly Business Overview
Table 102. Gladly Conversational Customer Engagement Software Product
Table 103. Gladly Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 104. Gladly Recent Development
Table 105. Sonar Company Details
Table 106. Sonar Business Overview
Table 107. Sonar Conversational Customer Engagement Software Product
Table 108. Sonar Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 109. Sonar Recent Development
Table 110. RingCentral Company Details
Table 111. RingCentral Business Overview
Table 112. RingCentral Conversational Customer Engagement Software Product
Table 113. RingCentral Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 114. RingCentral Recent Development
Table 115. ContactEngine Company Details
Table 116. ContactEngine Business Overview
Table 117. ContactEngine Conversational Customer Engagement Software Product
Table 118. ContactEngine Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 119. ContactEngine Recent Development
Table 120. Quiq Company Details
Table 121. Quiq Business Overview
Table 122. Quiq Conversational Customer Engagement Software Product
Table 123. Quiq Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 124. Quiq Recent Development
Table 125. Radiance Labs Company Details
Table 126. Radiance Labs Business Overview
Table 127. Radiance Labs Conversational Customer Engagement Software Product
Table 128. Radiance Labs Revenue in Conversational Customer Engagement Software Business (2016-2021) & (US$ Million)
Table 129. Radiance Labs Recent Development
Table 130. Research Programs/Design for This Report
Table 131. Key Data Information from Secondary Sources
Table 132. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Conversational Customer Engagement Software Market Share by Type: 2020 VS 2027
Figure 2. Cloud-based Features
Figure 3. Web-based Features
Figure 4. Global Conversational Customer Engagement Software Market Share by Application: 2020 VS 2027
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. Conversational Customer Engagement Software Report Years Considered
Figure 8. Global Conversational Customer Engagement Software Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 9. Global Conversational Customer Engagement Software Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 10. Global Conversational Customer Engagement Software Market Share by Regions: 2020 VS 2027
Figure 11. Global Conversational Customer Engagement Software Market Share by Regions (2022-2027)
Figure 12. Global Conversational Customer Engagement Software Market Share by Players in 2020
Figure 13. Global Top Conversational Customer Engagement Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Conversational Customer Engagement Software as of 2020
Figure 14. The Top 10 and 5 Players Market Share by Conversational Customer Engagement Software Revenue in 2020
Figure 15. Global Conversational Customer Engagement Software Revenue Market Share by Type (2016-2021)
Figure 16. Global Conversational Customer Engagement Software Revenue Market Share by Type (2022-2027)
Figure 17. North America Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 18. North America Conversational Customer Engagement Software Market Share by Type (2016-2027)
Figure 19. North America Conversational Customer Engagement Software Market Share by Application (2016-2027)
Figure 20. North America Conversational Customer Engagement Software Market Share by Country (2016-2027)
Figure 21. United States Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. Canada Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 23. Europe Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 24. Europe Conversational Customer Engagement Software Market Share by Type (2016-2027)
Figure 25. Europe Conversational Customer Engagement Software Market Share by Application (2016-2027)
Figure 26. Europe Conversational Customer Engagement Software Market Share by Country (2016-2027)
Figure 27. Germany Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. France Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. U.K. Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 30. Italy Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 31. Russia Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. Nordic Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. Asia-Pacific Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Asia-Pacific Conversational Customer Engagement Software Market Share by Type (2016-2027)
Figure 35. Asia-Pacific Conversational Customer Engagement Software Market Share by Application (2016-2027)
Figure 36. Asia-Pacific Conversational Customer Engagement Software Market Share by Region (2016-2027)
Figure 37. China Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Japan Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. South Korea Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Southeast Asia Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 41. India Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Australia Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. Latin America Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Latin America Conversational Customer Engagement Software Market Share by Type (2016-2027)
Figure 45. Latin America Conversational Customer Engagement Software Market Share by Application (2016-2027)
Figure 46. Latin America Conversational Customer Engagement Software Market Share by Country (2016-2027)
Figure 47. Mexico Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Brazil Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Middle East & Africa Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. Middle East & Africa Conversational Customer Engagement Software Market Share by Type (2016-2027)
Figure 51. Middle East & Africa Conversational Customer Engagement Software Market Share by Application (2016-2027)
Figure 52. Middle East & Africa Conversational Customer Engagement Software Market Share by Country (2016-2027)
Figure 53. Turkey Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Saudi Arabia Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. UAE Conversational Customer Engagement Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 56. Intercom Revenue Growth Rate in Conversational Customer Engagement Software Business (2016-2021)
Figure 57. Drift Revenue Growth Rate in Conversational Customer Engagement Software Business (2016-2021)
Figure 58. Freshdesk Revenue Growth Rate in Conversational Customer Engagement Software Business (2016-2021)
Figure 59. Dixa Revenue Growth Rate in Conversational Customer Engagement Software Business (2016-2021)
Figure 60. Kustomer Revenue Growth Rate in Conversational Customer Engagement Software Business (
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