Global Contact Center Outsourcing Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

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Date: 11-Oct-2022
No. of pages: 105
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Report Scope

This latest report researches the industry structure, revenue and gross margin. Major players' headquarters, market shares, industry ranking and profiles are presented. The primary and secondary research is done in order to access up-to-date government regulations, market information and industry data. Data were collected from the Contact Center Outsourcing companies, distributors, end users, industry associations, governments' industry bureaus, industry publications, industry experts, third party database, and our in-house databases.

This report also includes a discussion of the major players across each regional Contact Center Outsourcing market. Further, it explains the major drivers and regional dynamics of the global Contact Center Outsourcing market and current trends within the industry.

Key Companies Covered

In this section of the report, the researchers have done a comprehensive analysis of the prominent players operating and the strategies they are focusing on to combat the intense competition. Company profiles and market share analysis of the prominent players are also provided in this section. Additionally, the specialists have done an all-encompassing analysis of each player. They have also provided reliable revenue, market share and rank data of the companies for the period 2017-2022. With the assistance of this report, key players, stakeholders, and other participants will be able to stay abreast of the recent and upcoming developments in the business, further enabling them to make efficient choices. Mentioned below are the prime players taken into account in this research report:

- IBM

- HP

- Sitel

- Teleperformance

- Xerox Corporation

- CGS Inc

- HGS

- Datamark, Inc

- Infinit Contact

- Five9

- VADS

- Alorica

- Invensis

- Transcosmos

Market Segments

This report has explored the key segments: by Type and by Application. The lucrativeness and growth potential have been looked into by the industry experts in this report. This report also provides revenue forecast data by type and by application segments based on value for the period 2017-2028.

Contact Center Outsourcing Segment by Type

- Email Support

- Chat Support

- Voice Over IP (VoIP)

- Website Support

- Others

Contact Center Outsourcing Segment by Application

- BFSI

- Retail

- Government

- IT & Telecommunication

- Defense Aerospace & Intelligence

- Manufacturing

- Others

Key Regions & Countries

This section of the report provides key insights regarding various regions and the key players operating in each region. Economic, social, environmental, technological, and political factors have been taken into consideration while assessing the growth of the particular region/country. The readers will also get their hands on the value data of each region and country for the period 2017-2028.

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Nordic Countries

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

Key Drivers & Barriers

High-impact rendering factors and drivers have been studied in this report to aid the readers to understand the general development. Moreover, the report includes restraints and challenges that may act as stumbling blocks on the way of the players. This will assist the users to be attentive and make informed decisions related to business. Specialists have also laid their focus on the upcoming business prospects.

COVID-19 and Russia-Ukraine War Influence Analysis

The readers in the section will understand how the Contact Center Outsourcing market scenario changed across the globe during the pandemic, post-pandemic and Russia-Ukraine War. The study is done keeping in view the changes in aspects such as demand, consumption, transportation, consumer behavior, supply chain management, export and import, and production. The industry experts have also highlighted the key factors that will help create opportunities for players and stabilize the overall industry in the years to come.

Report Includes:

This report presents an overview of global market for Contact Center Outsourcing market size. Analyses of the global market trends, with historic market revenue data for 2017 - 2021, estimates for 2022, and projections of CAGR through 2028.

This report researches the key producers of Contact Center Outsourcing, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Contact Center Outsourcing, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.

This report focuses on the Contact Center Outsourcing revenue, market share and industry ranking of main companies, data from 2017 to 2022. Identification of the major stakeholders in the global Contact Center Outsourcing market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.

This report analyzes the segments data by type and by application, revenue, and growth rate, from 2017 to 2028. Evaluation and forecast the market size for Contact Center Outsourcing revenue, projected growth trends, production technology, application and end-user industry.

Descriptive company profiles of the major global players, including IBM, HP, Sitel, Teleperformance, Xerox Corporation, CGS Inc, HGS, Datamark, Inc and Infinit Contact, etc.

Global Contact Center Outsourcing Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Email Support
1.2.3 Chat Support
1.2.4 Voice Over IP (VoIP)
1.2.5 Website Support
1.2.6 Others
1.3 Market by Application
1.3.1 Global Contact Center Outsourcing Market Growth Rate by Application: 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Market Perspective
2.1 Global Contact Center Outsourcing Market Size (2017-2028)
2.2 Contact Center Outsourcing Market Size across Key Geographies Worldwide: 2017 VS 2021 VS 2028
2.3 Global Contact Center Outsourcing Market Size by Region (2017-2022)
2.4 Global Contact Center Outsourcing Market Size Forecast by Region (2023-2028)
2.5 Global Top Contact Center Outsourcing Countries Ranking by Market Size
3 Contact Center Outsourcing Competitive by Company
3.1 Global Contact Center Outsourcing Revenue by Players
3.1.1 Global Contact Center Outsourcing Revenue by Players (2017-2022)
3.1.2 Global Contact Center Outsourcing Market Share by Players (2017-2022)
3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Covered: Ranking by Contact Center Outsourcing Revenue
3.4 Global Contact Center Outsourcing Market Concentration Ratio
3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2021
3.5 Global Contact Center Outsourcing Key Players Head office and Area Served
3.6 Key Players Contact Center Outsourcing Product Solution and Service
3.7 Date of Enter into Contact Center Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Global Contact Center Outsourcing Breakdown Data by Type
4.1 Global Contact Center Outsourcing Historic Revenue by Type (2017-2022)
4.2 Global Contact Center Outsourcing Forecasted Revenue by Type (2023-2028)
5 Global Contact Center Outsourcing Breakdown Data by Application
5.1 Global Contact Center Outsourcing Historic Market Size by Application (2017-2022)
5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Contact Center Outsourcing Revenue by Company (2020-2022)
6.2 North America Contact Center Outsourcing Revenue by Type (2017-2028)
6.3 North America Contact Center Outsourcing Revenue by Application (2017-2028)
6.4 North America Contact Center Outsourcing Revenue by Country (2017-2028)
6.4.1 U.S.
6.4.2 Canada
7 Europe
7.1 Europe Contact Center Outsourcing Revenue by Company (2020-2022)
7.2 Europe Contact Center Outsourcing Revenue by Type (2017-2028)
7.3 Europe Contact Center Outsourcing Revenue by Application (2017-2028)
7.4 Europe Contact Center Outsourcing Revenue by Country (2017-2028)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
8 Asia Pacific
8.1 Asia Pacific Contact Center Outsourcing Revenue by Company (2020-2022)
8.2 Asia Pacific Contact Center Outsourcing Revenue by Type (2017-2028)
8.3 Asia Pacific Contact Center Outsourcing Revenue by Application (2017-2028)
8.4 Asia Pacific Contact Center Outsourcing Revenue by Region (2017-2028)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 India
8.4.5 Australia
8.4.6 Taiwan
8.4.7 Indonesia
8.4.8 Thailand
8.4.9 Malaysia
8.4.10 Philippines
8.4.11 Vietnam
9 Latin America
9.1 Latin America Contact Center Outsourcing Revenue by Company (2020-2022)
9.2 Latin America Contact Center Outsourcing Revenue by Type (2017-2028)
9.3 Latin America Contact Center Outsourcing Revenue by Application (2017-2028)
9.4 Latin America Contact Center Outsourcing Revenue by Country (2017-2028)
9.4.1 Mexico
9.4.2 Brazil
9.4.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa Contact Center Outsourcing Revenue by Company (2020-2022)
10.2 Middle East and Africa Contact Center Outsourcing Revenue by Type (2017-2028)
10.3 Middle East and Africa Contact Center Outsourcing Revenue by Application (2017-2028)
10.4 Middle East and Africa Contact Center Outsourcing Revenue by Country (2017-2028)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
11 Company Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Contact Center Outsourcing Products and Services
11.1.4 IBM Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.1.5 IBM Contact Center Outsourcing SWOT Analysis
11.1.6 IBM Recent Developments
11.2 HP
11.2.1 HP Company Details
11.2.2 HP Business Overview
11.2.3 HP Contact Center Outsourcing Products and Services
11.2.4 HP Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.2.5 HP Contact Center Outsourcing SWOT Analysis
11.2.6 HP Recent Developments
11.3 Sitel
11.3.1 Sitel Company Details
11.3.2 Sitel Business Overview
11.3.3 Sitel Contact Center Outsourcing Products and Services
11.3.4 Sitel Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.3.5 Sitel Contact Center Outsourcing SWOT Analysis
11.3.6 Sitel Recent Developments
11.4 Teleperformance
11.4.1 Teleperformance Company Details
11.4.2 Teleperformance Business Overview
11.4.3 Teleperformance Contact Center Outsourcing Products and Services
11.4.4 Teleperformance Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.4.5 Teleperformance Contact Center Outsourcing SWOT Analysis
11.4.6 Teleperformance Recent Developments
11.5 Xerox Corporation
11.5.1 Xerox Corporation Company Details
11.5.2 Xerox Corporation Business Overview
11.5.3 Xerox Corporation Contact Center Outsourcing Products and Services
11.5.4 Xerox Corporation Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.5.5 Xerox Corporation Contact Center Outsourcing SWOT Analysis
11.5.6 Xerox Corporation Recent Developments
11.6 CGS Inc
11.6.1 CGS Inc Company Details
11.6.2 CGS Inc Business Overview
11.6.3 CGS Inc Contact Center Outsourcing Products and Services
11.6.4 CGS Inc Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.6.5 CGS Inc Contact Center Outsourcing SWOT Analysis
11.6.6 CGS Inc Recent Developments
11.7 HGS
11.7.1 HGS Company Details
11.7.2 HGS Business Overview
11.7.3 HGS Contact Center Outsourcing Products and Services
11.7.4 HGS Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.7.5 HGS Contact Center Outsourcing SWOT Analysis
11.7.6 HGS Recent Developments
11.8 Datamark, Inc
11.8.1 Datamark, Inc Company Details
11.8.2 Datamark, Inc Business Overview
11.8.3 Datamark, Inc Contact Center Outsourcing Products and Services
11.8.4 Datamark, Inc Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.8.5 Datamark, Inc Contact Center Outsourcing SWOT Analysis
11.8.6 Datamark, Inc Recent Developments
11.9 Infinit Contact
11.9.1 Infinit Contact Company Details
11.9.2 Infinit Contact Business Overview
11.9.3 Infinit Contact Contact Center Outsourcing Products and Services
11.9.4 Infinit Contact Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.9.5 Infinit Contact Contact Center Outsourcing SWOT Analysis
11.9.6 Infinit Contact Recent Developments
11.10 Five9
11.10.1 Five9 Company Details
11.10.2 Five9 Business Overview
11.10.3 Five9 Contact Center Outsourcing Products and Services
11.10.4 Five9 Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.10.5 Five9 Contact Center Outsourcing SWOT Analysis
11.10.6 Five9 Recent Developments
11.11 VADS
11.11.1 VADS Company Details
11.11.2 VADS Business Overview
11.11.3 VADS Contact Center Outsourcing Products and Services
11.11.4 VADS Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.11.5 VADS Recent Developments
11.12 Alorica
11.12.1 Alorica Company Details
11.12.2 Alorica Business Overview
11.12.3 Alorica Contact Center Outsourcing Products and Services
11.12.4 Alorica Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.12.5 Alorica Recent Developments
11.13 Invensis
11.13.1 Invensis Company Details
11.13.2 Invensis Business Overview
11.13.3 Invensis Contact Center Outsourcing Products and Services
11.13.4 Invensis Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.13.5 Invensis Recent Developments
11.14 Transcosmos
11.14.1 Transcosmos Company Details
11.14.2 Transcosmos Business Overview
11.14.3 Transcosmos Contact Center Outsourcing Products and Services
11.14.4 Transcosmos Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022)
11.14.5 Transcosmos Recent Developments
12 Contact Center Outsourcing Market Dynamics
12.1 Contact Center Outsourcing Market Trends
12.2 Contact Center Outsourcing Market Drivers
12.3 Contact Center Outsourcing Market Challenges
12.4 Contact Center Outsourcing Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
List of Tables
Table 1. Global Contact Center Outsourcing Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Email Support
Table 3. Key Players of Chat Support
Table 4. Key Players of Voice Over IP (VoIP)
Table 5. Key Players of Website Support
Table 6. Key Players of Others
Table 7. Global Contact Center Outsourcing Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 8. Global Contact Center Outsourcing Market Size (US$ Million) by Region: 2017 VS 2021 VS 2028
Table 9. Global Contact Center Outsourcing Revenue by Region (2017-2022) & (US$ Million)
Table 10. Global Contact Center Outsourcing Revenue Market Share by Region (2017-2022)
Table 11. Global Contact Center Outsourcing Revenue by Players (2017-2022) & (US$ Million)
Table 12. Global Contact Center Outsourcing Market Share by Players (2017-2022)
Table 13. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2021)
Table 14. Ranking of Global Top Contact Center Outsourcing Companies by Revenue (US$ Million) in 2021
Table 15. Global 5 Largest Players Market Share by Contact Center Outsourcing Revenue (CR5 and HHI) & (2017-2022)
Table 16. Key Players Headquarters and Area Served
Table 17. Key Players Contact Center Outsourcing Product Solution and Service
Table 18. Date of Key Manufacturers Enter into Contact Center Outsourcing Market
Table 19. Mergers & Acquisitions, Expansion Plans
Table 20. Global Contact Center Outsourcing Market Size by Type (2017-2022) & (US$ Million)
Table 21. Global Contact Center Outsourcing Revenue Market Share by Type (2017-2022)
Table 22. Global Contact Center Outsourcing Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 23. Global Contact Center Outsourcing Revenue Market Share by Type (2023-2028)
Table 24. Global Contact Center Outsourcing Market Size by Application (2017-2022) & (US$ Million)
Table 25. Global Contact Center Outsourcing Revenue Market Share by Application (2017-2022)
Table 26. Global Contact Center Outsourcing Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 27. Global Contact Center Outsourcing Revenue Market Share by Application (2023-2028)
Table 28. North America Contact Center Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 29. North America Contact Center Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 30. North America Contact Center Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 31. North America Contact Center Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 32. North America Contact Center Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 33. North America Contact Center Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 34. North America Contact Center Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 35. Europe Contact Center Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 36. Europe Contact Center Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 37. Europe Contact Center Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 38. Europe Contact Center Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 39. Europe Contact Center Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 40. Europe Contact Center Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 41. Europe Contact Center Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 42. Asia Pacific Contact Center Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 43. Asia Pacific Contact Center Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific Contact Center Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific Contact Center Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific Contact Center Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific Contact Center Outsourcing Revenue by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific Contact Center Outsourcing Revenue by Region (2023-2028) & (US$ Million)
Table 49. Latin America Contact Center Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 50. Latin America Contact Center Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 51. Latin America Contact Center Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 52. Latin America Contact Center Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 53. Latin America Contact Center Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 54. Latin America Contact Center Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 55. Latin America Contact Center Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 56. Middle East and Africa Contact Center Outsourcing Revenue by Company (2020-2022) & (US$ Million)
Table 57. Middle East and Africa Contact Center Outsourcing Revenue by Type (2017-2022) & (US$ Million)
Table 58. Middle East and Africa Contact Center Outsourcing Revenue by Type (2023-2028) & (US$ Million)
Table 59. Middle East and Africa Contact Center Outsourcing Revenue by Application (2017-2022) & (US$ Million)
Table 60. Middle East and Africa Contact Center Outsourcing Revenue by Application (2023-2028) & (US$ Million)
Table 61. Middle East and Africa Contact Center Outsourcing Revenue by Country (2017-2022) & (US$ Million)
Table 62. Middle East and Africa Contact Center Outsourcing Revenue by Country (2023-2028) & (US$ Million)
Table 63. IBM Company Details
Table 64. IBM Business Overview
Table 65. IBM Contact Center Outsourcing Product and Services
Table 66. IBM Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 67. IBM Contact Center Outsourcing SWOT Analysis
Table 68. IBM Recent Developments
Table 69. HP Company Details
Table 70. HP Business Overview
Table 71. HP Contact Center Outsourcing Product and Services
Table 72. HP Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 73. HP Contact Center Outsourcing SWOT Analysis
Table 74. HP Recent Developments
Table 75. Sitel Company Details
Table 76. Sitel Business Overview
Table 77. Sitel Contact Center Outsourcing Product and Services
Table 78. Sitel Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 79. Sitel Contact Center Outsourcing SWOT Analysis
Table 80. Sitel Recent Developments
Table 81. Teleperformance Company Details
Table 82. Teleperformance Business Overview
Table 83. Teleperformance Contact Center Outsourcing Product and Services
Table 84. Teleperformance Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 85. Teleperformance Contact Center Outsourcing SWOT Analysis
Table 86. Teleperformance Recent Developments
Table 87. Xerox Corporation Company Details
Table 88. Xerox Corporation Business Overview
Table 89. Xerox Corporation Contact Center Outsourcing Product and Services
Table 90. Xerox Corporation Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 91. Xerox Corporation Contact Center Outsourcing SWOT Analysis
Table 92. Xerox Corporation Recent Developments
Table 93. CGS Inc Company Details
Table 94. CGS Inc Business Overview
Table 95. CGS Inc Contact Center Outsourcing Product and Services
Table 96. CGS Inc Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 97. CGS Inc Contact Center Outsourcing SWOT Analysis
Table 98. CGS Inc Recent Developments
Table 99. HGS Company Details
Table 100. HGS Business Overview
Table 101. HGS Contact Center Outsourcing Product and Services
Table 102. HGS Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 103. HGS Contact Center Outsourcing SWOT Analysis
Table 104. HGS Recent Developments
Table 105. Datamark, Inc Company Details
Table 106. Datamark, Inc Business Overview
Table 107. Datamark, Inc Contact Center Outsourcing Product and Services
Table 108. Datamark, Inc Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 109. Datamark, Inc Contact Center Outsourcing SWOT Analysis
Table 110. Datamark, Inc Recent Developments
Table 111. Infinit Contact Company Details
Table 112. Infinit Contact Business Overview
Table 113. Infinit Contact Contact Center Outsourcing Product and Services
Table 114. Infinit Contact Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 115. Infinit Contact Contact Center Outsourcing SWOT Analysis
Table 116. Infinit Contact Recent Developments
Table 117. Five9 Company Details
Table 118. Five9 Business Overview
Table 119. Five9 Contact Center Outsourcing Product and Services
Table 120. Five9 Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 121. Five9 Contact Center Outsourcing SWOT Analysis
Table 122. Five9 Recent Developments
Table 123. VADS Company Details
Table 124. VADS Business Overview
Table 125. VADS Contact Center Outsourcing Product and Services
Table 126. VADS Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 127. VADS Recent Developments
Table 128. Alorica Company Details
Table 129. Alorica Business Overview
Table 130. Alorica Contact Center Outsourcing Product and Services
Table 131. Alorica Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 132. Alorica Recent Developments
Table 133. Invensis Company Details
Table 134. Invensis Business Overview
Table 135. Invensis Contact Center Outsourcing Product and Services
Table 136. Invensis Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 137. Invensis Recent Developments
Table 138. Transcosmos Company Details
Table 139. Transcosmos Business Overview
Table 140. Transcosmos Contact Center Outsourcing Product and Services
Table 141. Transcosmos Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million)
Table 142. Transcosmos Recent Developments
Table 143. Contact Center Outsourcing Market Trends
Table 144. Contact Center Outsourcing Market Drivers
Table 145. Contact Center Outsourcing Market Challenges
Table 146. Contact Center Outsourcing Market Restraints
Table 147. Research Programs/Design for This Report
Table 148. Key Data Information from Secondary Sources
Table 149. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Outsourcing Sales Market Share by Type: 2021 VS 2028
Figure 2. Email Support Features
Figure 3. Chat Support Features
Figure 4. Voice Over IP (VoIP) Features
Figure 5. Website Support Features
Figure 6. Others Features
Figure 7. Global Contact Center Outsourcing Sales Market Share by Application: 2021 VS 2028
Figure 8. BFSI Case Studies
Figure 9. Retail Case Studies
Figure 10. Government Case Studies
Figure 11. IT & Telecommunication Case Studies
Figure 12. Defense Aerospace & Intelligence Case Studies
Figure 13. Manufacturing Case Studies
Figure 14. Others Case Studies
Figure 15. Contact Center Outsourcing Report Years Considered
Figure 16. Global Contact Center Outsourcing Revenue, (US$ Million), 2017 VS 2021 VS 2028
Figure 17. Global Contact Center Outsourcing Market Size 2017-2028 (US$ Million)
Figure 18. Global Contact Center Outsourcing Market Size Market Share by Region: 2021 VS 2028
Figure 19. Global Contact Center Outsourcing Revenue Market Share by Region in 2017 VS 2022
Figure 20. Global Top 10 Contact Center Outsourcing Countries Ranking by Market Size (US$ Million) in 2021
Figure 21. Global Contact Center Outsourcing Market Share by Players in 2021
Figure 22. Global Top Contact Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2021)
Figure 23. The Top 10 and 5 Players Market Share by Contact Center Outsourcing Revenue in 2021
Figure 24. North America Contact Center Outsourcing Revenue Market Share by Company in 2021
Figure 25. North America Contact Center Outsourcing Revenue Market Share by Type (2017-2028)
Figure 26. North America Contact Center Outsourcing Revenue Market Share by Application (2017-2028)
Figure 27. North America Contact Center Outsourcing Revenue Share by Country (2017-2028)
Figure 28. U.S. Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 29. Canada Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 30. Europe Contact Center Outsourcing Revenue Market Share by Company in 2021
Figure 31. Europe Contact Center Outsourcing Revenue Market Share by Type (2017-2028)
Figure 32. Europe Contact Center Outsourcing Revenue Market Share by Application (2017-2028)
Figure 33. Europe Contact Center Outsourcing Revenue Share by Country (2017-2028)
Figure 34. Germany Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 35. France Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 36. U.K. Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 37. Italy Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 38. Russia Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 39. Asia Pacific Contact Center Outsourcing Revenue Market Share by Company in 2021
Figure 40. Asia Pacific Contact Center Outsourcing Revenue Market Share by Type (2017-2028)
Figure 41. Asia Pacific Contact Center Outsourcing Revenue Market Share by Application (2017-2028)
Figure 42. Asia Pacific Contact Center Outsourcing Revenue Share by Region (2017-2028)
Figure 43. China Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 44. Japan Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 45. South Korea Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 46. India Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 47. Australia Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 48. Taiwan Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 49. Indonesia Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 50. Thailand Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 51. Malaysia Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 52. Philippines Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 53. Vietnam Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 54. Latin America Contact Center Outsourcing Revenue Market Share by Company in 2021
Figure 55. Latin America Contact Center Outsourcing Revenue Market Share by Type (2017-2028)
Figure 56. Latin America Contact Center Outsourcing Revenue Market Share by Application (2017-2028)
Figure 57. Latin America Contact Center Outsourcing Revenue Share by Country (2017-2028)
Figure 58. Mexico Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 59. Brazil Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 60. Argentina Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 61. Middle East and Africa Contact Center Outsourcing Revenue Market Share by Company in 2021
Figure 62. Middle East and Africa Contact Center Outsourcing Revenue Market Share by Type (2017-2028)
Figure 63. Middle East and Africa Contact Center Outsourcing Revenue Market Share by Application (2017-2028)
Figure 64. Middle East and Africa Contact Center Outsourcing Revenue Share by Country (2017-2028)
Figure 65. Turkey Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 66. Saudi Arabia Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 67. UAE Contact Center Outsourcing Revenue (2017-2028) & (US$ Million)
Figure 68. IBM Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 69. HP Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 70. Sitel Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 71. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 72. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 73. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 74. HGS Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 75. Datamark, Inc Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 76. Infinit Contact Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 77. Five9 Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 78. VADS Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 79. Alorica Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 80. Invensis Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 81. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022)
Figure 82. Bottom-up and Top-down Approaches for This Report
Figure 83. Data Triangulation
Figure 84. Key Executives Interviewed
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