Global Contact Center Market Size, Status and Forecast 2021-2027

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Date: 19-Mar-2021
No. of pages: 119
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Global Contact Center Scope and Market Size

Contact Center market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type

- Public Cloud

- Private Cloud

- Hybrid Cloud

Segment by Application

- Banking & Financial Services Industry

- Consumer Goods and Retail

- Government and Public Sector

- Healthcare and Life Sciences

- Manufacturing

- Media and Entertainment

- Telecommunication and Information Technology Enabled Services (ITES)

- Others

By Region

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

By Company

- 8×8

- Five9

- Cisco

- Genesys

- Oracle

- Newvoicemedia

- Connect First

- Aspect Software

- Nice Ltd.

- 3clogic

- Bt Group

- West Corporation

- Liveops

- Mitel Networks Corporation

- Ozonetel

- Evolve IP

- Yuntongxun

- Alibaba

Global Contact Center Market Size, Status and Forecast 2021-2027

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Public Cloud
1.2.3 Private Cloud
1.2.4 Hybrid Cloud
1.3 Market by Application
1.3.1 Global Contact Center Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Banking & Financial Services Industry
1.3.3 Consumer Goods and Retail
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Manufacturing
1.3.7 Media and Entertainment
1.3.8 Telecommunication and Information Technology Enabled Services (ITES)
1.3.9 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Market Perspective (2016-2027)
2.2 Contact Center Growth Trends by Regions
2.2.1 Contact Center Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Contact Center Historic Market Share by Regions (2016-2021)
2.2.3 Contact Center Forecasted Market Size by Regions (2022-2027)
2.3 Contact Center Industry Dynamic
2.3.1 Contact Center Market Trends
2.3.2 Contact Center Market Drivers
2.3.3 Contact Center Market Challenges
2.3.4 Contact Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Players by Revenue
3.1.1 Global Top Contact Center Players by Revenue (2016-2021)
3.1.2 Global Contact Center Revenue Market Share by Players (2016-2021)
3.2 Global Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center Revenue
3.4 Global Contact Center Market Concentration Ratio
3.4.1 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Revenue in 2020
3.5 Contact Center Key Players Head office and Area Served
3.6 Key Players Contact Center Product Solution and Service
3.7 Date of Enter into Contact Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Breakdown Data by Type
4.1 Global Contact Center Historic Market Size by Type (2016-2021)
4.2 Global Contact Center Forecasted Market Size by Type (2022-2027)
5 Contact Center Breakdown Data by Application
5.1 Global Contact Center Historic Market Size by Application (2016-2021)
5.2 Global Contact Center Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Contact Center Market Size (2016-2027)
6.2 North America Contact Center Market Size by Type
6.2.1 North America Contact Center Market Size by Type (2016-2021)
6.2.2 North America Contact Center Market Size by Type (2022-2027)
6.2.3 North America Contact Center Market Size by Type (2016-2027)
6.3 North America Contact Center Market Size by Application
6.3.1 North America Contact Center Market Size by Application (2016-2021)
6.3.2 North America Contact Center Market Size by Application (2022-2027)
6.3.3 North America Contact Center Market Size by Application (2016-2027)
6.4 North America Contact Center Market Size by Country
6.4.1 North America Contact Center Market Size by Country (2016-2021)
6.4.2 North America Contact Center Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Contact Center Market Size (2016-2027)
7.2 Europe Contact Center Market Size by Type
7.2.1 Europe Contact Center Market Size by Type (2016-2021)
7.2.2 Europe Contact Center Market Size by Type (2022-2027)
7.2.3 Europe Contact Center Market Size by Type (2016-2027)
7.3 Europe Contact Center Market Size by Application
7.3.1 Europe Contact Center Market Size by Application (2016-2021)
7.3.2 Europe Contact Center Market Size by Application (2022-2027)
7.3.3 Europe Contact Center Market Size by Application (2016-2027)
7.4 Europe Contact Center Market Size by Country
7.4.1 Europe Contact Center Market Size by Country (2016-2021)
7.4.2 Europe Contact Center Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Market Size (2016-2027)
8.2 Asia-Pacific Contact Center Market Size by Type
8.2.1 Asia-Pacific Contact Center Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Contact Center Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Contact Center Market Size by Type (2016-2027)
8.3 Asia-Pacific Contact Center Market Size by Application
8.3.1 Asia-Pacific Contact Center Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Contact Center Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Contact Center Market Size by Application (2016-2027)
8.4 Asia-Pacific Contact Center Market Size by Region
8.4.1 Asia-Pacific Contact Center Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Contact Center Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact Center Market Size (2016-2027)
9.2 Latin America Contact Center Market Size by Type
9.2.1 Latin America Contact Center Market Size by Type (2016-2021)
9.2.2 Latin America Contact Center Market Size by Type (2022-2027)
9.2.3 Latin America Contact Center Market Size by Type (2016-2027)
9.3 Latin America Contact Center Market Size by Application
9.3.1 Latin America Contact Center Market Size by Application (2016-2021)
9.3.2 Latin America Contact Center Market Size by Application (2022-2027)
9.3.3 Latin America Contact Center Market Size by Application (2016-2027)
9.4 Latin America Contact Center Market Size by Country
9.4.1 Latin America Contact Center Market Size by Country (2016-2021)
9.4.2 Latin America Contact Center Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Market Size (2016-2027)
10.2 Middle East & Africa Contact Center Market Size by Type
10.2.1 Middle East & Africa Contact Center Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Contact Center Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Contact Center Market Size by Type (2016-2027)
10.3 Middle East & Africa Contact Center Market Size by Application
10.3.1 Middle East & Africa Contact Center Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Contact Center Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Contact Center Market Size by Application (2016-2027)
10.4 Middle East & Africa Contact Center Market Size by Country
10.4.1 Middle East & Africa Contact Center Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Contact Center Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 8×8
11.1.1 8×8 Company Details
11.1.2 8×8 Business Overview
11.1.3 8×8 Contact Center Introduction
11.1.4 8×8 Revenue in Contact Center Business (2016-2021)
11.1.5 8×8 Recent Development
11.2 Five9
11.2.1 Five9 Company Details
11.2.2 Five9 Business Overview
11.2.3 Five9 Contact Center Introduction
11.2.4 Five9 Revenue in Contact Center Business (2016-2021)
11.2.5 Five9 Recent Development
11.3 Cisco
11.3.1 Cisco Company Details
11.3.2 Cisco Business Overview
11.3.3 Cisco Contact Center Introduction
11.3.4 Cisco Revenue in Contact Center Business (2016-2021)
11.3.5 Cisco Recent Development
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Contact Center Introduction
11.4.4 Genesys Revenue in Contact Center Business (2016-2021)
11.4.5 Genesys Recent Development
11.5 Oracle
11.5.1 Oracle Company Details
11.5.2 Oracle Business Overview
11.5.3 Oracle Contact Center Introduction
11.5.4 Oracle Revenue in Contact Center Business (2016-2021)
11.5.5 Oracle Recent Development
11.6 Newvoicemedia
11.6.1 Newvoicemedia Company Details
11.6.2 Newvoicemedia Business Overview
11.6.3 Newvoicemedia Contact Center Introduction
11.6.4 Newvoicemedia Revenue in Contact Center Business (2016-2021)
11.6.5 Newvoicemedia Recent Development
11.7 Connect First
11.7.1 Connect First Company Details
11.7.2 Connect First Business Overview
11.7.3 Connect First Contact Center Introduction
11.7.4 Connect First Revenue in Contact Center Business (2016-2021)
11.7.5 Connect First Recent Development
11.8 Aspect Software
11.8.1 Aspect Software Company Details
11.8.2 Aspect Software Business Overview
11.8.3 Aspect Software Contact Center Introduction
11.8.4 Aspect Software Revenue in Contact Center Business (2016-2021)
11.8.5 Aspect Software Recent Development
11.9 Nice Ltd.
11.9.1 Nice Ltd. Company Details
11.9.2 Nice Ltd. Business Overview
11.9.3 Nice Ltd. Contact Center Introduction
11.9.4 Nice Ltd. Revenue in Contact Center Business (2016-2021)
11.9.5 Nice Ltd. Recent Development
11.10 3clogic
11.10.1 3clogic Company Details
11.10.2 3clogic Business Overview
11.10.3 3clogic Contact Center Introduction
11.10.4 3clogic Revenue in Contact Center Business (2016-2021)
11.10.5 3clogic Recent Development
11.11 Bt Group
11.11.1 Bt Group Company Details
11.11.2 Bt Group Business Overview
11.11.3 Bt Group Contact Center Introduction
11.11.4 Bt Group Revenue in Contact Center Business (2016-2021)
11.11.5 Bt Group Recent Development
11.12 West Corporation
11.12.1 West Corporation Company Details
11.12.2 West Corporation Business Overview
11.12.3 West Corporation Contact Center Introduction
11.12.4 West Corporation Revenue in Contact Center Business (2016-2021)
11.12.5 West Corporation Recent Development
11.13 Liveops
11.13.1 Liveops Company Details
11.13.2 Liveops Business Overview
11.13.3 Liveops Contact Center Introduction
11.13.4 Liveops Revenue in Contact Center Business (2016-2021)
11.13.5 Liveops Recent Development
11.14 Mitel Networks Corporation
11.14.1 Mitel Networks Corporation Company Details
11.14.2 Mitel Networks Corporation Business Overview
11.14.3 Mitel Networks Corporation Contact Center Introduction
11.14.4 Mitel Networks Corporation Revenue in Contact Center Business (2016-2021)
11.14.5 Mitel Networks Corporation Recent Development
11.15 Ozonetel
11.15.1 Ozonetel Company Details
11.15.2 Ozonetel Business Overview
11.15.3 Ozonetel Contact Center Introduction
11.15.4 Ozonetel Revenue in Contact Center Business (2016-2021)
11.15.5 Ozonetel Recent Development
11.16 Evolve IP
11.16.1 Evolve IP Company Details
11.16.2 Evolve IP Business Overview
11.16.3 Evolve IP Contact Center Introduction
11.16.4 Evolve IP Revenue in Contact Center Business (2016-2021)
11.16.5 Evolve IP Recent Development
11.17 Yuntongxun
11.17.1 Yuntongxun Company Details
11.17.2 Yuntongxun Business Overview
11.17.3 Yuntongxun Contact Center Introduction
11.17.4 Yuntongxun Revenue in Contact Center Business (2016-2021)
11.17.5 Yuntongxun Recent Development
11.18 Alibaba
11.18.1 Alibaba Company Details
11.18.2 Alibaba Business Overview
11.18.3 Alibaba Contact Center Introduction
11.18.4 Alibaba Revenue in Contact Center Business (2016-2021)
11.18.5 Alibaba Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Contact Center Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Public Cloud
Table 3. Key Players of Private Cloud
Table 4. Key Players of Hybrid Cloud
Table 5. Global Contact Center Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Contact Center Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 7. Global Contact Center Market Size by Regions (2016-2021) & (US$ Million)
Table 8. Global Contact Center Market Share by Regions (2016-2021)
Table 9. Global Contact Center Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 10. Global Contact Center Market Share by Regions (2022-2027)
Table 11. Contact Center Market Trends
Table 12. Contact Center Market Drivers
Table 13. Contact Center Market Challenges
Table 14. Contact Center Market Restraints
Table 15. Global Contact Center Revenue by Players (2016-2021) & (US$ Million)
Table 16. Global Contact Center Market Share by Players (2016-2021)
Table 17. Global Top Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as of 2020)
Table 18. Ranking of Global Top Contact Center Companies by Revenue (US$ Million) in 2020
Table 19. Global 5 Largest Players Market Share by Contact Center Revenue (CR5 and HHI) & (2016-2021)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Contact Center Product Solution and Service
Table 22. Date of Enter into Contact Center Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 25. Global Contact Center Revenue Market Share by Type (2016-2021)
Table 26. Global Contact Center Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 27. Global Contact Center Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 28. Global Contact Center Market Size Share by Application (2016-2021) & (US$ Million)
Table 29. Global Contact Center Revenue Market Share by Application (2016-2021)
Table 30. Global Contact Center Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 31. Global Contact Center Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 32. North America Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 33. North America Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 34. North America Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 35. North America Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 36. North America Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 37. North America Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 38. Europe Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 39. Europe Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 40. Europe Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 41. Europe Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 42. Europe Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 43. Europe Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 44. Asia-Pacific Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 45. Asia-Pacific Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 46. Asia-Pacific Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 47. Asia-Pacific Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 48. Asia-Pacific Contact Center Market Size by Region (2016-2021) & (US$ Million)
Table 49. Asia-Pacific Contact Center Market Size by Region (2022-2027) & (US$ Million)
Table 50. Latin America Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 51. Latin America Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 52. Latin America Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 53. Latin America Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 54. Latin America Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 55. Latin America Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 56. Middle East & Africa Contact Center Market Size by Type (2016-2021) (US$ Million)
Table 57. Middle East & Africa Contact Center Market Size by Type (2022-2027) & (US$ Million)
Table 58. Middle East & Africa Contact Center Market Size by Application (2016-2021) (US$ Million)
Table 59. Middle East & Africa Contact Center Market Size by Application (2022-2027) & (US$ Million)
Table 60. Middle East & Africa Contact Center Market Size by Country (2016-2021) & (US$ Million)
Table 61. Middle East & Africa Contact Center Market Size by Country (2022-2027) & (US$ Million)
Table 62. 8×8 Company Details
Table 63. 8×8 Business Overview
Table 64. 8×8 Contact Center Product
Table 65. 8×8 Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 66. 8×8 Recent Development
Table 67. Five9 Company Details
Table 68. Five9 Business Overview
Table 69. Five9 Contact Center Product
Table 70. Five9 Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 71. Five9 Recent Development
Table 72. Cisco Company Details
Table 73. Cisco Business Overview
Table 74. Cisco Contact Center Product
Table 75. Cisco Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 76. Cisco Recent Development
Table 77. Genesys Company Details
Table 78. Genesys Business Overview
Table 79. Genesys Contact Center Product
Table 80. Genesys Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 81. Genesys Recent Development
Table 82. Oracle Company Details
Table 83. Oracle Business Overview
Table 84. Oracle Contact Center Product
Table 85. Oracle Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 86. Oracle Recent Development
Table 87. Newvoicemedia Company Details
Table 88. Newvoicemedia Business Overview
Table 89. Newvoicemedia Contact Center Product
Table 90. Newvoicemedia Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 91. Newvoicemedia Recent Development
Table 92. Connect First Company Details
Table 93. Connect First Business Overview
Table 94. Connect First Contact Center Product
Table 95. Connect First Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 96. Connect First Recent Development
Table 97. Aspect Software Company Details
Table 98. Aspect Software Business Overview
Table 99. Aspect Software Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 100. Aspect Software Recent Development
Table 101. Nice Ltd. Company Details
Table 102. Nice Ltd. Business Overview
Table 103. Nice Ltd. Contact Center Product
Table 104. Nice Ltd. Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 105. Nice Ltd. Recent Development
Table 106. 3clogic Company Details
Table 107. 3clogic Business Overview
Table 108. 3clogic Contact Center Product
Table 109. 3clogic Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 110. 3clogic Recent Development
Table 111. Bt Group Company Details
Table 112. Bt Group Business Overview
Table 113. Bt Group Contact Center Product
Table 114. Bt Group Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 115. Bt Group Recent Development
Table 116. West Corporation Company Details
Table 117. West Corporation Business Overview
Table 118. West Corporation Contact Center Product
Table 119. West Corporation Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 120. West Corporation Recent Development
Table 121. Liveops Company Details
Table 122. Liveops Business Overview
Table 123. Liveops Contact Center Product
Table 124. Liveops Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 125. Liveops Recent Development
Table 126. Mitel Networks Corporation Company Details
Table 127. Mitel Networks Corporation Business Overview
Table 128. Mitel Networks Corporation Contact Center Product
Table 129. Mitel Networks Corporation Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 130. Mitel Networks Corporation Recent Development
Table 131. Ozonetel Company Details
Table 132. Ozonetel Business Overview
Table 133. Ozonetel Contact Center Product
Table 134. Ozonetel Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 135. Ozonetel Recent Development
Table 136. Evolve IP Company Details
Table 137. Evolve IP Business Overview
Table 138. Evolve IP Contact Center Product
Table 139. Evolve IP Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 140. Evolve IP Recent Development
Table 141. Yuntongxun Company Details
Table 142. Yuntongxun Business Overview
Table 143. Yuntongxun Contact Center Product
Table 144. Yuntongxun Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 145. Yuntongxun Recent Development
Table 146. Alibaba Company Details
Table 147. Alibaba Business Overview
Table 148. Alibaba Contact Center Product
Table 149. Alibaba Revenue in Contact Center Business (2016-2021) & (US$ Million)
Table 150. Alibaba Recent Development
Table 151. Research Programs/Design for This Report
Table 152. Key Data Information from Secondary Sources
Table 153. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Market Share by Type: 2020 VS 2027
Figure 2. Public Cloud Features
Figure 3. Private Cloud Features
Figure 4. Hybrid Cloud Features
Figure 5. Global Contact Center Market Share by Application: 2020 VS 2027
Figure 6. Banking & Financial Services Industry Case Studies
Figure 7. Consumer Goods and Retail Case Studies
Figure 8. Government and Public Sector Case Studies
Figure 9. Healthcare and Life Sciences Case Studies
Figure 10. Manufacturing Case Studies
Figure 11. Media and Entertainment Case Studies
Figure 12. Telecommunication and Information Technology Enabled Services (ITES) Case Studies
Figure 13. Others Case Studies
Figure 14. Contact Center Report Years Considered
Figure 15. Global Contact Center Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 16. Global Contact Center Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 17. Global Contact Center Market Share by Regions: 2020 VS 2027
Figure 18. Global Contact Center Market Share by Regions (2022-2027)
Figure 19. Global Contact Center Market Share by Players in 2020
Figure 20. Global Top Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as of 2020
Figure 21. The Top 10 and 5 Players Market Share by Contact Center Revenue in 2020
Figure 22. Global Contact Center Revenue Market Share by Type (2016-2021)
Figure 23. Global Contact Center Revenue Market Share by Type (2022-2027)
Figure 24. North America Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 25. North America Contact Center Market Share by Type (2016-2027)
Figure 26. North America Contact Center Market Share by Application (2016-2027)
Figure 27. North America Contact Center Market Share by Country (2016-2027)
Figure 28. United States Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Canada Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 30. Europe Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 31. Europe Contact Center Market Share by Type (2016-2027)
Figure 32. Europe Contact Center Market Share by Application (2016-2027)
Figure 33. Europe Contact Center Market Share by Country (2016-2027)
Figure 34. Germany Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. France Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. U.K. Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Italy Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Russia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Nordic Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Asia-Pacific Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 41. Asia-Pacific Contact Center Market Share by Type (2016-2027)
Figure 42. Asia-Pacific Contact Center Market Share by Application (2016-2027)
Figure 43. Asia-Pacific Contact Center Market Share by Region (2016-2027)
Figure 44. China Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. Japan Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. South Korea Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Southeast Asia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. India Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Australia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. Latin America Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 51. Latin America Contact Center Market Share by Type (2016-2027)
Figure 52. Latin America Contact Center Market Share by Application (2016-2027)
Figure 53. Latin America Contact Center Market Share by Country (2016-2027)
Figure 54. Mexico Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Brazil Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 56. Middle East & Africa Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 57. Middle East & Africa Contact Center Market Share by Type (2016-2027)
Figure 58. Middle East & Africa Contact Center Market Share by Application (2016-2027)
Figure 59. Middle East & Africa Contact Center Market Share by Country (2016-2027)
Figure 60. Turkey Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. Saudi Arabia Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 62. UAE Contact Center Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 63. 8×8 Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 64. Five9 Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 65. Cisco Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 66. Genesys Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 67. Oracle Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 68. Newvoicemedia Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 69. Connect First Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 70. Aspect Software Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 71. Nice Ltd. Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 72. 3clogic Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 73. Bt Group Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 74. West Corporation Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 75. Liveops Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 76. Mitel Networks Corporation Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 77. Ozonetel Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 78. Evolve IP Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 79. Yuntongxun Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 80. Alibaba Revenue Growth Rate in Contact Center Business (2016-2021)
Figure 81. Bottom-up and Top-down Approaches for This Report
Figure 82. Data Triangulation
Figure 83. Key Executives Interviewed
  • 2021-2030 Report on Global Customer Relationship Management (CRM) Market by Player, Region, Type, Application and Sales Channel
    Published: 09-Jun-2021        Price: US 2500 Onwards        Pages: 137
    The global Customer Relationship Management (CRM) market was valued at $XX million in 2020, and MAResearch analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2021 and 2030. Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly af......
  • 2020-2025 Global Outsourced Customer Care Services Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
    Published: 08-Jun-2021        Price: US 3360 Onwards        Pages: 131
    This report elaborates the market size, market characteristics, and market growth of the Outsourced Customer Care Services industry, and breaks down according to the type, application, and consumption area of Outsourced Customer Care Services. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry. In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assesse......
  • Outsourced Customer Care Services Global Market Insights 2021, Analysis and Forecast to 2026, by Manufacturers, Regions, Technology, Application
    Published: 06-Jun-2021        Price: US 3200 Onwards        Pages: 24
    This report describes the global market size of Outsourced Customer Care Services from 2016 to 2020 and its CAGR from 2016 to 2020, and also forecasts its market size to the end of 2026 and its CAGR from 2021 to 2026. For geography segment, regional supply, demand, major players, price is presented from 2016 to 2026. This report cover following regions: North America South America Asia & Pacific Europe MEA The key countries for each regions......
  • Global Contact Center Market Growth (Status and Outlook) 2021-2026
    Published: 27-Apr-2021        Price: US 3660 Onwards        Pages: 113
    According to this latest study, the 2021 growth of Contact Center will have significant change from previous year. By the most conservative estimates of global Contact Center market size (most likely outcome) will be a year-over-year revenue growth rate of XX% in 2021, from US$ xx million in 2020. Over the next five years the Contact Center market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2026. This report presents a comprehe......
  • 2020-2025 Global Customer Relationship Management (CRM) Software Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
    Published: 15-Apr-2021        Price: US 3360 Onwards        Pages: 121
    Customer Relationship Management (CRM) is a strategy adopted by organizations to manage relationship with existing customers and develop interaction with potential ones. CRM software solution is engaged by pharmaceutical companies to streamline business processes, manage relationship with customers, and reduce expenditures incurred in managing customer services. This report elaborates the market size, market characteristics, and market growth of the Customer Relationship Management (CRM) ......
  • Global Customer Relationship Management Market Analysis 2016-2020 and Forecast 2021-2026
    Published: 12-Apr-2021        Price: US 2980 Onwards        Pages: 93
    Snapshot The global Customer Relationship Management market size is estimated at xxx million USD with a CAGR xx% from 2016-2020 and is expected to reach xxx Million USD in 2021 with a CAGR xx% from 2021 to 2026. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Customer Relationship Management by product, region and application, in addition, this report introduces market competition situation ......
  • Global Contact Center Market Analysis 2016-2020 and Forecast 2021-2026
    Published: 12-Apr-2021        Price: US 2980 Onwards        Pages: 86
    Snapshot The global Contact Center market size is estimated at xxx million USD with a CAGR xx% from 2016-2020 and is expected to reach xxx Million USD in 2021 with a CAGR xx% from 2021 to 2026. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Contact Center by product, region and application, in addition, this report introduces market competition situation among the vendors and company profil......
  • Global Contact Center Analytics Market Research Report 2021 Professional Edition
    Published: 02-Apr-2021        Price: US 2890 Onwards        Pages: 168
    The research team projects that the Contact Center Analytics market size will grow from XXX in 2020 to XXX by 2027, at an estimated CAGR of XX. The base year considered for the study is 2020, and the market size is projected from 2020 to 2027. The prime objective of this report is to help the user understand the market in terms of its definition, segmentation, market potential, influential trends, and the challenges that the market is facing with 10 major regions and 50 major coun......
  • 2020-2025 Global Contact Center Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)
    Published: 30-Mar-2021        Price: US 3360 Onwards        Pages: 97
    This report elaborates the market size, market characteristics, and market growth of the Contact Center industry, and breaks down according to the type, application, and consumption area of Contact Center. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry. In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry ......
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