Global Contact Center Market Insights and Forecast to 2028

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Date: 13-Jan-2022
No. of pages: 114
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Contact Center market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Contact Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.

Segment by Type

- On-premise Type

- Cloud-based Type

Segment by Application

- Telecommunication

- Banking, Financial Services and Insurance (BFSI)

- Government and Public Sector

- Healthcare and Life Sciences

- Retail and Consumer Goods

- Others

By Company

- Teleperformance

- Alorica

- Convergys

- Atento S.A

- Sykes Enterprises

- Arvato

- Serco Group

- Acticall (Sitel)

- Transcom

- TeleTech

- Concentrix (SYNNEX)

- HKT Teleservices

- Comdata Group

By Region

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Nordic Countries

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

Global Contact Center Market Insights and Forecast to 2028

Table of Contents
1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 On-premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact Center Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 Telecommunication
1.3.3 Banking, Financial Services and Insurance (BFSI)
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Market Perspective (2017-2028)
2.2 Contact Center Growth Trends by Region
2.2.1 Contact Center Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Contact Center Historic Market Size by Region (2017-2022)
2.2.3 Contact Center Forecasted Market Size by Region (2023-2028)
2.3 Contact Center Market Dynamics
2.3.1 Contact Center Industry Trends
2.3.2 Contact Center Market Drivers
2.3.3 Contact Center Market Challenges
2.3.4 Contact Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Players by Revenue
3.1.1 Global Top Contact Center Players by Revenue (2017-2022)
3.1.2 Global Contact Center Revenue Market Share by Players (2017-2022)
3.2 Global Contact Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Revenue
3.4 Global Contact Center Market Concentration Ratio
3.4.1 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Revenue in 2021
3.5 Contact Center Key Players Head office and Area Served
3.6 Key Players Contact Center Product Solution and Service
3.7 Date of Enter into Contact Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Breakdown Data by Type
4.1 Global Contact Center Historic Market Size by Type (2017-2022)
4.2 Global Contact Center Forecasted Market Size by Type (2023-2028)
5 Contact Center Breakdown Data by Application
5.1 Global Contact Center Historic Market Size by Application (2017-2022)
5.2 Global Contact Center Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Contact Center Market Size (2017-2028)
6.2 North America Contact Center Market Size by Type
6.2.1 North America Contact Center Market Size by Type (2017-2022)
6.2.2 North America Contact Center Market Size by Type (2023-2028)
6.2.3 North America Contact Center Market Share by Type (2017-2028)
6.3 North America Contact Center Market Size by Application
6.3.1 North America Contact Center Market Size by Application (2017-2022)
6.3.2 North America Contact Center Market Size by Application (2023-2028)
6.3.3 North America Contact Center Market Share by Application (2017-2028)
6.4 North America Contact Center Market Size by Country
6.4.1 North America Contact Center Market Size by Country (2017-2022)
6.4.2 North America Contact Center Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Contact Center Market Size (2017-2028)
7.2 Europe Contact Center Market Size by Type
7.2.1 Europe Contact Center Market Size by Type (2017-2022)
7.2.2 Europe Contact Center Market Size by Type (2023-2028)
7.2.3 Europe Contact Center Market Share by Type (2017-2028)
7.3 Europe Contact Center Market Size by Application
7.3.1 Europe Contact Center Market Size by Application (2017-2022)
7.3.2 Europe Contact Center Market Size by Application (2023-2028)
7.3.3 Europe Contact Center Market Share by Application (2017-2028)
7.4 Europe Contact Center Market Size by Country
7.4.1 Europe Contact Center Market Size by Country (2017-2022)
7.4.2 Europe Contact Center Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Market Size (2017-2028)
8.2 Asia-Pacific Contact Center Market Size by Type
8.2.1 Asia-Pacific Contact Center Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Contact Center Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Contact Center Market Share by Type (2017-2028)
8.3 Asia-Pacific Contact Center Market Size by Application
8.3.1 Asia-Pacific Contact Center Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Contact Center Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Contact Center Market Share by Application (2017-2028)
8.4 Asia-Pacific Contact Center Market Size by Region
8.4.1 Asia-Pacific Contact Center Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Contact Center Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact Center Market Size (2017-2028)
9.2 Latin America Contact Center Market Size by Type
9.2.1 Latin America Contact Center Market Size by Type (2017-2022)
9.2.2 Latin America Contact Center Market Size by Type (2023-2028)
9.2.3 Latin America Contact Center Market Share by Type (2017-2028)
9.3 Latin America Contact Center Market Size by Application
9.3.1 Latin America Contact Center Market Size by Application (2017-2022)
9.3.2 Latin America Contact Center Market Size by Application (2023-2028)
9.3.3 Latin America Contact Center Market Share by Application (2017-2028)
9.4 Latin America Contact Center Market Size by Country
9.4.1 Latin America Contact Center Market Size by Country (2017-2022)
9.4.2 Latin America Contact Center Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Market Size (2017-2028)
10.2 Middle East & Africa Contact Center Market Size by Type
10.2.1 Middle East & Africa Contact Center Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Contact Center Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Contact Center Market Share by Type (2017-2028)
10.3 Middle East & Africa Contact Center Market Size by Application
10.3.1 Middle East & Africa Contact Center Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Contact Center Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Contact Center Market Share by Application (2017-2028)
10.4 Middle East & Africa Contact Center Market Size by Country
10.4.1 Middle East & Africa Contact Center Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Contact Center Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Teleperformance
11.1.1 Teleperformance Company Details
11.1.2 Teleperformance Business Overview
11.1.3 Teleperformance Contact Center Introduction
11.1.4 Teleperformance Revenue in Contact Center Business (2017-2022)
11.1.5 Teleperformance Recent Developments
11.2 Alorica
11.2.1 Alorica Company Details
11.2.2 Alorica Business Overview
11.2.3 Alorica Contact Center Introduction
11.2.4 Alorica Revenue in Contact Center Business (2017-2022)
11.2.5 Alorica Recent Developments
11.3 Convergys
11.3.1 Convergys Company Details
11.3.2 Convergys Business Overview
11.3.3 Convergys Contact Center Introduction
11.3.4 Convergys Revenue in Contact Center Business (2017-2022)
11.3.5 Convergys Recent Developments
11.4 Atento S.A
11.4.1 Atento S.A Company Details
11.4.2 Atento S.A Business Overview
11.4.3 Atento S.A Contact Center Introduction
11.4.4 Atento S.A Revenue in Contact Center Business (2017-2022)
11.4.5 Atento S.A Recent Developments
11.5 Sykes Enterprises
11.5.1 Sykes Enterprises Company Details
11.5.2 Sykes Enterprises Business Overview
11.5.3 Sykes Enterprises Contact Center Introduction
11.5.4 Sykes Enterprises Revenue in Contact Center Business (2017-2022)
11.5.5 Sykes Enterprises Recent Developments
11.6 Arvato
11.6.1 Arvato Company Details
11.6.2 Arvato Business Overview
11.6.3 Arvato Contact Center Introduction
11.6.4 Arvato Revenue in Contact Center Business (2017-2022)
11.6.5 Arvato Recent Developments
11.7 Serco Group
11.7.1 Serco Group Company Details
11.7.2 Serco Group Business Overview
11.7.3 Serco Group Contact Center Introduction
11.7.4 Serco Group Revenue in Contact Center Business (2017-2022)
11.7.5 Serco Group Recent Developments
11.8 Acticall (Sitel)
11.8.1 Acticall (Sitel) Company Details
11.8.2 Acticall (Sitel) Business Overview
11.8.3 Acticall (Sitel) Contact Center Introduction
11.8.4 Acticall (Sitel) Revenue in Contact Center Business (2017-2022)
11.8.5 Acticall (Sitel) Recent Developments
11.9 Transcom
11.9.1 Transcom Company Details
11.9.2 Transcom Business Overview
11.9.3 Transcom Contact Center Introduction
11.9.4 Transcom Revenue in Contact Center Business (2017-2022)
11.9.5 Transcom Recent Developments
11.10 TeleTech
11.10.1 TeleTech Company Details
11.10.2 TeleTech Business Overview
11.10.3 TeleTech Contact Center Introduction
11.10.4 TeleTech Revenue in Contact Center Business (2017-2022)
11.10.5 TeleTech Recent Developments
11.11 Concentrix (SYNNEX)
11.11.1 Concentrix (SYNNEX) Company Details
11.11.2 Concentrix (SYNNEX) Business Overview
11.11.3 Concentrix (SYNNEX) Contact Center Introduction
11.11.4 Concentrix (SYNNEX) Revenue in Contact Center Business (2017-2022)
11.11.5 Concentrix (SYNNEX) Recent Developments
11.12 HKT Teleservices
11.12.1 HKT Teleservices Company Details
11.12.2 HKT Teleservices Business Overview
11.12.3 HKT Teleservices Contact Center Introduction
11.12.4 HKT Teleservices Revenue in Contact Center Business (2017-2022)
11.12.5 HKT Teleservices Recent Developments
11.13 Comdata Group
11.13.1 Comdata Group Company Details
11.13.2 Comdata Group Business Overview
11.13.3 Comdata Group Contact Center Introduction
11.13.4 Comdata Group Revenue in Contact Center Business (2017-2022)
11.13.5 Comdata Group Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Contact Center Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of On-premise Type
Table 3. Key Players of Cloud-based Type
Table 4. Global Contact Center Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global Contact Center Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Contact Center Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Contact Center Market Share by Region (2017-2022)
Table 8. Global Contact Center Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Contact Center Market Share by Region (2023-2028)
Table 10. Contact Center Market Trends
Table 11. Contact Center Market Drivers
Table 12. Contact Center Market Challenges
Table 13. Contact Center Market Restraints
Table 14. Global Contact Center Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Contact Center Revenue Share by Players (2017-2022)
Table 16. Global Top Contact Center by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as of 2021)
Table 17. Ranking of Global Top Contact Center Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Contact Center Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact Center Product Solution and Service
Table 21. Date of Enter into Contact Center Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact Center Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Contact Center Revenue Market Share by Type (2017-2022)
Table 25. Global Contact Center Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Contact Center Revenue Market Share by Type (2023-2028)
Table 27. Global Contact Center Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Contact Center Revenue Share by Application (2017-2022)
Table 29. Global Contact Center Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Contact Center Revenue Share by Application (2023-2028)
Table 31. North America Contact Center Market Size by Type (2017-2022) & (US$ Million)
Table 32. North America Contact Center Market Size by Type (2023-2028) & (US$ Million)
Table 33. North America Contact Center Market Size by Application (2017-2022) & (US$ Million)
Table 34. North America Contact Center Market Size by Application (2023-2028) & (US$ Million)
Table 35. North America Contact Center Market Size by Country (2017-2022) & (US$ Million)
Table 36. North America Contact Center Market Size by Country (2023-2028) & (US$ Million)
Table 37. Europe Contact Center Market Size by Type (2017-2022) & (US$ Million)
Table 38. Europe Contact Center Market Size by Type (2023-2028) & (US$ Million)
Table 39. Europe Contact Center Market Size by Application (2017-2022) & (US$ Million)
Table 40. Europe Contact Center Market Size by Application (2023-2028) & (US$ Million)
Table 41. Europe Contact Center Market Size by Country (2017-2022) & (US$ Million)
Table 42. Europe Contact Center Market Size by Country (2023-2028) & (US$ Million)
Table 43. Asia Pacific Contact Center Market Size by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific Contact Center Market Size by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific Contact Center Market Size by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific Contact Center Market Size by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific Contact Center Market Size by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific Contact Center Market Size by Region (2023-2028) & (US$ Million)
Table 49. Latin America Contact Center Market Size by Type (2017-2022) & (US$ Million)
Table 50. Latin America Contact Center Market Size by Type (2023-2028) & (US$ Million)
Table 51. Latin America Contact Center Market Size by Application (2017-2022) & (US$ Million)
Table 52. Latin America Contact Center Market Size by Application (2023-2028) & (US$ Million)
Table 53. Latin America Contact Center Market Size by Country (2017-2022) & (US$ Million)
Table 54. Latin America Contact Center Market Size by Country (2023-2028) & (US$ Million)
Table 55. Middle East and Africa Contact Center Market Size by Type (2017-2022) & (US$ Million)
Table 56. Middle East and Africa Contact Center Market Size by Type (2023-2028) & (US$ Million)
Table 57. Middle East and Africa Contact Center Market Size by Application (2017-2022) & (US$ Million)
Table 58. Middle East and Africa Contact Center Market Size by Application (2023-2028) & (US$ Million)
Table 59. Middle East and Africa Contact Center Market Size by Country (2017-2022) & (US$ Million)
Table 60. Middle East and Africa Contact Center Market Size by Country (2023-2028) & (US$ Million)
Table 61. Teleperformance Company Details
Table 62. Teleperformance Business Overview
Table 63. Teleperformance Contact Center Product
Table 64. Teleperformance Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 65. Teleperformance Recent Developments
Table 66. Alorica Company Details
Table 67. Alorica Business Overview
Table 68. Alorica Contact Center Product
Table 69. Alorica Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 70. Alorica Recent Developments
Table 71. Convergys Company Details
Table 72. Convergys Business Overview
Table 73. Convergys Contact Center Product
Table 74. Convergys Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 75. Convergys Recent Developments
Table 76. Atento S.A Company Details
Table 77. Atento S.A Business Overview
Table 78. Atento S.A Contact Center Product
Table 79. Atento S.A Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 80. Atento S.A Recent Developments
Table 81. Sykes Enterprises Company Details
Table 82. Sykes Enterprises Business Overview
Table 83. Sykes Enterprises Contact Center Product
Table 84. Sykes Enterprises Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 85. Sykes Enterprises Recent Developments
Table 86. Arvato Company Details
Table 87. Arvato Business Overview
Table 88. Arvato Contact Center Product
Table 89. Arvato Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 90. Arvato Recent Developments
Table 91. Serco Group Company Details
Table 92. Serco Group Business Overview
Table 93. Serco Group Contact Center Product
Table 94. Serco Group Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 95. Serco Group Recent Developments
Table 96. Acticall (Sitel) Company Details
Table 97. Acticall (Sitel) Business Overview
Table 98. Acticall (Sitel) Contact Center Product
Table 99. Acticall (Sitel) Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 100. Acticall (Sitel) Recent Developments
Table 101. Transcom Company Details
Table 102. Transcom Business Overview
Table 103. Transcom Contact Center Product
Table 104. Transcom Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 105. Transcom Recent Developments
Table 106. TeleTech Company Details
Table 107. TeleTech Business Overview
Table 108. TeleTech Contact Center Product
Table 109. TeleTech Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 110. TeleTech Recent Developments
Table 111. Concentrix (SYNNEX) Company Details
Table 112. Concentrix (SYNNEX) Business Overview
Table 113. Concentrix (SYNNEX) Contact Center Product
Table 114. Concentrix (SYNNEX) Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 115. Concentrix (SYNNEX) Recent Developments
Table 116. HKT Teleservices Company Details
Table 117. HKT Teleservices Business Overview
Table 118. HKT Teleservices Contact Center Product
Table 119. HKT Teleservices Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 120. HKT Teleservices Recent Developments
Table 121. Comdata Group Company Details
Table 122. Comdata Group Business Overview
Table 123. Comdata Group Contact Center Product
Table 124. Comdata Group Revenue in Contact Center Business (2017-2022) & (US$ Million)
Table 125. Comdata Group Recent Developments
Table 126. Research Programs/Design for This Report
Table 127. Key Data Information from Secondary Sources
Table 128. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Market Share by Type: 2021 VS 2028
Figure 2. On-premise Type Features
Figure 3. Cloud-based Type Features
Figure 4. Global Contact Center Market Share by Application: 2021 VS 2028
Figure 5. Telecommunication Case Studies
Figure 6. Banking, Financial Services and Insurance (BFSI) Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. Healthcare and Life Sciences Case Studies
Figure 9. Retail and Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center Report Years Considered
Figure 12. Global Contact Center Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 13. Global Contact Center Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 14. Global Contact Center Market Share by Region: 2021 VS 2028
Figure 15. Global Contact Center Market Share by Players in 2021
Figure 16. Global Top Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as of 2021)
Figure 17. The Top 10 and 5 Players Market Share by Contact Center Revenue in 2021
Figure 18. North America Contact Center Market Size YoY (2017-2028) & (US$ Million)
Figure 19. North America Contact Center Market Size Market Share by Type (2017-2028)
Figure 20. North America Contact Center Market Size Market Share by Application (2017-2028)
Figure 21. North America Contact Center Market Size Share by Country (2017-2028)
Figure 22. United States Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Canada Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Europe Contact Center Market Size YoY (2017-2028) & (US$ Million)
Figure 25. Europe Contact Center Market Size Market Share by Type (2017-2028)
Figure 26. Europe Contact Center Market Size Market Share by Application (2017-2028)
Figure 27. Europe Contact Center Market Size Share by Country (2017-2028)
Figure 28. Germany Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. France Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. U.K. Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Italy Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Russia Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Nordic Countries Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Asia-Pacific Contact Center Market Size YoY (2017-2028) & (US$ Million)
Figure 35. Asia Pacific Contact Center Market Size Market Share by Type (2017-2028)
Figure 36. Asia Pacific Contact Center Market Size Market Share by Application (2017-2028)
Figure 37. Asia Pacific Contact Center Market Size Share by Region (2017-2028)
Figure 38. China Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Japan Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. South Korea Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Southeast Asia Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. India Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Australia Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Latin America Contact Center Market Size YoY (2017-2028) & (US$ Million)
Figure 45. Latin America Contact Center Market Size Market Share by Type (2017-2028)
Figure 46. Latin America Contact Center Market Size Market Share by Application (2017-2028)
Figure 47. Latin America Contact Center Market Size Share by Country (2017-2028)
Figure 48. Mexico Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 49. Brazil Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 50. Middle East & Africa Contact Center Market Size YoY (2017-2028) & (US$ Million)
Figure 51. Middle East and Africa Contact Center Market Size Market Share by Type (2017-2028)
Figure 52. Middle East and Africa Contact Center Market Size Market Share by Application (2017-2028)
Figure 53. Middle East and Africa Contact Center Market Size Share by Country (2017-2028)
Figure 54. Turkey Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 55. Saudi Arabia Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 56. UAE Contact Center Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 57. Teleperformance Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 58. Alorica Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 59. Convergys Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 60. Atento S.A Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 61. Sykes Enterprises Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 62. Arvato Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 63. Serco Group Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 64. Acticall (Sitel) Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 65. Transcom Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 66. TeleTech Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 67. Concentrix (SYNNEX) Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 68. HKT Teleservices Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 69. Comdata Group Revenue Growth Rate in Contact Center Business (2017-2022)
Figure 70. Bottom-up and Top-down Approaches for This Report
Figure 71. Data Triangulation
Figure 72. Key Executives Interviewed
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    This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Contact......
  • Customer Relationship Management (CRM) Software Market - Global Outlook and Forecast 2021-2027
    Published: 11-Nov-2021        Price: US 3250 Onwards        Pages: 91
    This report contains market size and forecasts of Customer Relationship Management (CRM) Software in Global, including the following market information: Global Customer Relationship Management (CRM) Software Market Revenue, 2016-2021, 2022-2027, ($ millions) Global top five companies in 2020 (%) The global Customer Relationship Management (CRM) Software market was valued at 18650 million in 2020 and is projected to reach US$ 21070 million by 2027, at a CAGR of 3.1% during th......
  • Outsourced Customer Care Services Market - Global Outlook and Forecast 2021-2027
    Published: 09-Nov-2021        Price: US 3250 Onwards        Pages: 105
    This report contains market size and forecasts of Outsourced Customer Care Services in Global, including the following market information: Global Outsourced Customer Care Services Market Revenue, 2016-2021, 2022-2027, ($ millions) Global top five companies in 2020 (%) The global Outsourced Customer Care Services market was valued at 70530 million in 2020 and is projected to reach US$ 80170 million by 2027, at a CAGR of 3.3% during the forecast period. MARKET MON......
  • Global Contact Center Market 2021 by Company, Regions, Type and Application, Forecast to 2026
    Published: 28-Oct-2021        Price: US 3480 Onwards        Pages: 95
    The Contact Center market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations. According to our latest research......
  • Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 2026
    Published: 20-Oct-2021        Price: US 7150 Onwards        Pages: 282
    Customer loyalty and the increased customer retention is expected to drive the overall growth of the Customer experience management market across the globe. The global Customer experience management Market size to grow from USD 9.5 Billion in 2021 to USD 16.9 Billion by 2026, at a Compound Annual Growth Rate (CAGR) of 12.3% during the forecast period. The major driving factors for the market include increasing need to improve customer engagement and reduce customer ch......
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