Snapshot
The global Contact Center market size is estimated at xxx million USD with a CAGR xx% from 2016-2020 and is expected to reach xxx Million USD in 2021 with a CAGR xx% from 2021 to 2026. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Contact Center by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
- On-Premise Type
- Cloud-based Type
Company Coverage (Company Profile, Sales Revenue, Price, Gross Margin, Main Products etc.):
- Teleperformance
- Alorica
- Convergys
- Atento S.A
- Sykes Enterprises
- Arvato
- Serco Group
- Acticall (Sitel)
- Transcom
- TeleTech
- Concentrix (SYNNEX)
- HKT Teleservices
- Comdata Group
Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):
- Telecommunication
- BFSI
- Government and Public Sector
- Healthcare and Life Sciences
- Retail and Consumer Goods
- Others
Region Coverage (Regional Production, Demand & Forecast by Countries etc.):
- North America (U.S., Canada, Mexico)
- Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
- Asia-Pacific (China, India, Japan, Southeast Asia etc.)
- South America (Brazil, Argentina etc.)
- Middle East & Africa (Saudi Arabia, South Africa etc.)
Global Contact Center Market Analysis 2016-2020 and Forecast 2021-2026
Table of Contents
Table of Contents
1 Industry Overview
1.1 Contact Center Industry
Figure Contact Center Industry Chain Structure
1.1.1 Overview
1.1.2 Development of Contact Center
1.2 Market Segment
1.2.1 Upstream
Table Upstream Segment of Contact Center
1.2.2 Downstream
Table Application Segment of Contact Center
Table Global Contact Center Market 2016-2026, by Application, in USD Million
1.2.3 COVID-19 Impact
1.3 Cost Analysis
2 Industry Environment (PEST Analysis)
2.1 Policy
2.2 Economics
2.3 Sociology
2.4 Technology
3 Contact Center Market by Type
3.1 By Type
3.1.1 On-Premise Type
Table Major Company List of On-Premise Type
3.1.2 Cloud-based Type
Table Major Company List of Cloud-based Type
3.2 Market Size
Table Global Contact Center Market 2016-2020, by Type, in USD Million
Figure Global Contact Center Market Growth 2016-2020, by Type, in USD Million
Table Global Contact Center Market 2016-2020, by Type, in Volume
Figure Global Contact Center Market Growth 2016-2020, by Type, in Volume
3.3 Market Forecast
Table Global Contact Center Market Forecast 2021-2026, by Type, in USD Million
Table Global Contact Center Market Forecast 2021-2026, by Type, in Volume
4 Major Companies List
4.1 Teleperformance (Company Profile, Sales Data etc.)
4.1.1 Teleperformance Profile
Table Teleperformance Overview List
4.1.2 Teleperformance Products & Services
4.1.3 Teleperformance Business Operation Conditions
Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.2 Alorica (Company Profile, Sales Data etc.)
4.2.1 Alorica Profile
Table Alorica Overview List
4.2.2 Alorica Products & Services
4.2.3 Alorica Business Operation Conditions
Table Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.3 Convergys (Company Profile, Sales Data etc.)
4.3.1 Convergys Profile
Table Convergys Overview List
4.3.2 Convergys Products & Services
4.3.3 Convergys Business Operation Conditions
Table Business Operation of Convergys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.4 Atento S.A (Company Profile, Sales Data etc.)
4.4.1 Atento S.A Profile
Table Atento S.A Overview List
4.4.2 Atento S.A Products & Services
4.4.3 Atento S.A Business Operation Conditions
Table Business Operation of Atento S.A (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.5 Sykes Enterprises (Company Profile, Sales Data etc.)
4.5.1 Sykes Enterprises Profile
Table Sykes Enterprises Overview List
4.5.2 Sykes Enterprises Products & Services
4.5.3 Sykes Enterprises Business Operation Conditions
Table Business Operation of Sykes Enterprises (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.6 Arvato (Company Profile, Sales Data etc.)
4.6.1 Arvato Profile
Table Arvato Overview List
4.6.2 Arvato Products & Services
4.6.3 Arvato Business Operation Conditions
Table Business Operation of Arvato (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.7 Serco Group (Company Profile, Sales Data etc.)
4.7.1 Serco Group Profile
Table Serco Group Overview List
4.7.2 Serco Group Products & Services
4.7.3 Serco Group Business Operation Conditions
Table Business Operation of Serco Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.8 Acticall (Sitel) (Company Profile, Sales Data etc.)
4.8.1 Acticall (Sitel) Profile
Table Acticall (Sitel) Overview List
4.8.2 Acticall (Sitel) Products & Services
4.8.3 Acticall (Sitel) Business Operation Conditions
Table Business Operation of Acticall (Sitel) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.9 Transcom (Company Profile, Sales Data etc.)
4.9.1 Transcom Profile
Table Transcom Overview List
4.9.2 Transcom Products & Services
4.9.3 Transcom Business Operation Conditions
Table Business Operation of Transcom (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.10 TeleTech (Company Profile, Sales Data etc.)
4.10.1 TeleTech Profile
Table TeleTech Overview List
4.10.2 TeleTech Products & Services
4.10.3 TeleTech Business Operation Conditions
Table Business Operation of TeleTech (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.11 Concentrix (SYNNEX) (Company Profile, Sales Data etc.)
4.11.1 Concentrix (SYNNEX) Profile
Table Concentrix (SYNNEX) Overview List
4.11.2 Concentrix (SYNNEX) Products & Services
4.11.3 Concentrix (SYNNEX) Business Operation Conditions
Table Business Operation of Concentrix (SYNNEX) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.12 HKT Teleservices (Company Profile, Sales Data etc.)
4.12.1 HKT Teleservices Profile
Table HKT Teleservices Overview List
4.12.2 HKT Teleservices Products & Services
4.12.3 HKT Teleservices Business Operation Conditions
Table Business Operation of HKT Teleservices (Sales Revenue, Cost, Gross Margin)
4.13 Comdata Group (Company Profile, Sales Data etc.)
4.13.1 Comdata Group Profile
Table Comdata Group Overview List
4.13.2 Comdata Group Products & Services
4.13.3 Comdata Group Business Operation Conditions
Table Business Operation of Comdata Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
5 Market Competition
5.1 Company Competition
Table Global Contact Center Sales Revenue 2016-2020, by Company, in USD Million
Table Global Contact Center Sales Revenue Share 2016-2020, by Company, in USD Million
Figure Global Contact Center Sales Revenue Share in 2020, by Company, in USD Million
Table Global Contact Center Sales Volume 2016-2020, by Company, in Volume
Table Global Contact Center Sales Volume Share 2016-2020, by Company, in Volume
Figure Global Contact Center Sales Volume Share in 2020, by Company, in Volume
5.2 Regional Market by Company
Figure North America Contact Center Market Concentration, in 2020
Figure Europe Contact Center Market Market Concentration, in 2020
Figure Asia-Pacific Contact Center MMarket Concentration, in 2020
Figure South America Contact Center Market Concentration, in 2020
Figure Middle East & Africa Contact Center Market Concentration, in 2020
6 Demand by End Market
6.1 Demand Situation
6.1.1 Demand in Telecommunication
Figure Contact Center Demand in Telecommunication, 2016-2020, in USD Million
Figure Contact Center Demand in Telecommunication, 2016-2020, in Volume
6.1.2 Demand in BFSI
Figure Contact Center Demand in BFSI, 2016-2020, in USD Million
Figure Contact Center Demand in BFSI, 2016-2020, in Volume
6.1.3 Demand in Government and Public Sector
Figure Contact Center Demand in Government and Public Sector, 2016-2020, in USD Million
Figure Contact Center Demand in Government and Public Sector, 2016-2020, in Volume
6.1.4 Demand in Healthcare and Life Sciences
Figure Contact Center Demand in Healthcare and Life Sciences, 2016-2020, in USD Million
Figure Contact Center Demand in Healthcare and Life Sciences, 2016-2020, in Volume
6.1.5 Demand in Retail and Consumer Goods
Figure Contact Center Demand in Retail and Consumer Goods, 2016-2020, in USD Million
Figure Contact Center Demand in Retail and Consumer Goods, 2016-2020, in Volume
6.1.6 Demand in Others
Figure Contact Center Demand in Others, 2016-2020, in USD Million
Figure Contact Center Demand in Others, 2016-2020, in Volume
6.2 Regional Demand Comparison
Table Regional Demand Comparison List
Table Major Application in Different Regions
6.3 Demand Forecast
Table Contact Center Demand Forecast 2021-2026, by Application, in USD Million
Figure Contact Center Market Growth 2021-2026, by Application, in USD Million
Figure Contact Center Market Share in 2026, by Application, in USD Million
Table Contact Center Demand Forecast 2021-2026, by Application, in Volume
Table Contact Center Market Growth 2021-2026, by Application, in Volume
Table Contact Center Market Share in 2026, by Application, in Volume
6.4 Impact of the COVID-19 on the Demand
7 Region Operation
7.1 Regional Production
Table Contact Center Production 2016-2020, by Region, in USD Million
Table Contact Center Production 2016-2020, by Region, in Volume
7.2 Regional Market
Table Global Contact Center Market 2016-2020, by Region, in USD Million
Table Global Contact Center Market Share 2016-2020, by Region, in USD Million
Table Global Contact Center Market 2016-2020, by Region, in Volume
Table Global Contact Center Market Share 2016-2020, by Region, in Volume
7.3 by Region
7.3.1 North America
7.3.1.1 Overview
Figure North America Contact Center Market Size and Growth 2016-2020, in USD Million
Figure North America Contact Center Market Size and Growth 2016-2020, in Volume
7.3.1.2 by Country (U.S., Canada, Mexico)
Table North America Contact Center Market Size 2016-2020, by Country, in USD Million
Table North America Contact Center Market Size 2016-2020, by Country, in Volume
7.3.2 Europe
7.3.2.1 Overview
Figure Europe Contact Center Market Size and Growth 2016-2020, in USD Million
Figure Europe Contact Center Market Size and Growth 2016-2020, in Volume
7.3.2.2 by Country (Germany, U.K., France, Italy, Russia, Spain etc.)
Table Europe Contact Center Market Size 2016-2020, by Country, in USD Million
Table Europe Contact Center Market Size 2016-2020, by Country, in Volume
7.3.3 Asia-Pacific
7.3.3.1 Overview
Figure Asia-Pacific Contact Center Market Size and Growth 2016-2020, in USD Million
Figure Asia-Pacific Contact Center Market Size and Growth 2016-2020, in Volume
7.3.3.2 by Country (China, India, Japan, Southeast Asia etc.)
Table Asia-Pacific Contact Center Market Size 2016-2020, by Country, in USD Million
Table Asia-Pacific Contact Center Market Size 2016-2020, by Country, in Volume
7.3.4 South America
7.3.4.1 Overview
Figure South America Contact Center Market Size and Growth 2016-2020, in USD Million
Figure South America Contact Center Market Size and Growth 2016-2020, in Volume
7.3.4.2 by Country (Brazil, Argentina etc.)
Table South America Contact Center Market Size 2016-2020, by Country, in USD Million
Table South America Contact Center Market Size 2016-2020, by Country, in Volume
7.3.5 Middle East & Africa
7.3.5.1 Overview
Figure Middle East & Africa Contact Center Market Size and Growth 2016-2020, in USD Million
Figure Middle East & Africa Contact Center Market Size and Growth 2016-2020, in Volume
7.3.5.2 by Country (Saudi Arabia, South Africa etc.)
Table Middle East & Africa Contact Center Market Size 2016-2020, by Country, in USD Million
Table Middle East & Africa Contact Center Market Size 2016-2020, by Country, in Volume
7.4 Regional Import & Export
7.5 Regional Forecast
Table Contact Center Market Forecast 2021-2026, by Region, in USD Million
Table Contact Center Market Forecast 2021-2026, by Region, in Volume
8 Marketing & Price
8.1 Price and Margin
8.1.1 Price Trends
8.1.2 Factors of Price Change
Table Price Factors List
8.1.3 Manufacturers Gross Margin Analysis
8.2 Marketing Channel
Figure Marketing Channels Overview
9 Research Conclusion
List of Table
List of Table
1. Table Upstream Segment of Contact Center
2. Table Application Segment of Contact Center
3. Table Global Contact Center Market 2016-2026, by Application, in USD Million
4. Table Major Company List of Cloud-based Type
5. Table Global Contact Center Market 2016-2020, by Type, in USD Million
6. Table Global Contact Center Market 2016-2020, by Type, in Volume
7. Table Global Contact Center Market Forecast 2021-2026, by Type, in USD Million
8. Table Global Contact Center Market Forecast 2021-2026, by Type, in Volume
9. Table Teleperformance Overview List
10. Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
11. Table Alorica Overview List
12. Table Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
13. Table Convergys Overview List
14. Table Business Operation of Convergys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
15. Table Atento S.A Overview List
16. Table Business Operation of Atento S.A (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
17. Table Sykes Enterprises Overview List
18. Table Business Operation of Sykes Enterprises (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
19. Table Arvato Overview List
20. Table Business Operation of Arvato (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
21. Table Serco Group Overview List
22. Table Business Operation of Serco Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
23. Table Acticall (Sitel) Overview List
24. Table Business Operation of Acticall (Sitel) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
25. Table Transcom Overview List
26. Table Business Operation of Transcom (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
27. Table TeleTech Overview List
28. Table Business Operation of TeleTech (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
29. Table Concentrix (SYNNEX) Overview List
30. Table Business Operation of Concentrix (SYNNEX) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
31. Table HKT Teleservices Overview List
32. Table Business Operation of HKT Teleservices (Sales Revenue, Cost, Gross Margin)
33. Table Comdata Group Overview List
34. Table Business Operation of Comdata Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
35. Table Global Contact Center Sales Revenue 2016-2020, by Company, in USD Million
36. Table Global Contact Center Sales Revenue Share 2016-2020, by Company, in USD Million
37. Table Global Contact Center Sales Volume 2016-2020, by Company, in Volume
38. Table Global Contact Center Sales Volume Share 2016-2020, by Company, in Volume
39. Table Regional Demand Comparison List
40. Table Major Application in Different Regions
41. Table Contact Center Demand Forecast 2021-2026, by Application, in USD Million
42. Table Contact Center Demand Forecast 2021-2026, by Application, in Volume
43. Table Contact Center Market Growth 2021-2026, by Application, in Volume
44. Table Contact Center Market Share in 2026, by Application, in Volume
45. Table Contact Center Production 2016-2020, by Region, in USD Million
46. Table Contact Center Production 2016-2020, by Region, in Volume
47. Table Global Contact Center Market 2016-2020, by Region, in USD Million
48. Table Global Contact Center Market Share 2016-2020, by Region, in USD Million
49. Table Global Contact Center Market 2016-2020, by Region, in Volume
50. Table Global Contact Center Market Share 2016-2020, by Region, in Volume
51. Table North America Contact Center Market Size 2016-2020, by Country, in USD Million
52. Table North America Contact Center Market Size 2016-2020, by Country, in Volume
53. Table Europe Contact Center Market Size 2016-2020, by Country, in USD Million
54. Table Europe Contact Center Market Size 2016-2020, by Country, in Volume
55. Table Asia-Pacific Contact Center Market Size 2016-2020, by Country, in USD Million
56. Table Asia-Pacific Contact Center Market Size 2016-2020, by Country, in Volume
57. Table South America Contact Center Market Size 2016-2020, by Country, in USD Million
58. Table South America Contact Center Market Size 2016-2020, by Country, in Volume
59. Table Middle East & Africa Contact Center Market Size 2016-2020, by Country, in USD Million
60. Table Middle East & Africa Contact Center Market Size 2016-2020, by Country, in Volume
61. Table Contact Center Market Forecast 2021-2026, by Region, in USD Million
62. Table Contact Center Market Forecast 2021-2026, by Region, in Volume
63. Table Price Factors List
List of Figure
List of Figure
1. Figure Contact Center Industry Chain Structure
2. Figure Global Contact Center Market Growth 2016-2020, by Type, in USD Million
3. Figure Global Contact Center Market Growth 2016-2020, by Type, in Volume
4. Figure Global Contact Center Sales Revenue Share in 2020, by Company, in USD Million
5. Figure Global Contact Center Sales Volume Share in 2020, by Company, in Volume
6. Figure North America Contact Center Market Concentration, in 2020
7. Figure Europe Contact Center Market Market Concentration, in 2020
8. Figure Asia-Pacific Contact Center MMarket Concentration, in 2020
9. Figure South America Contact Center Market Concentration, in 2020
10. Figure Middle East & Africa Contact Center Market Concentration, in 2020
11. Figure Contact Center Demand in Telecommunication, 2016-2020, in USD Million
12. Figure Contact Center Demand in Telecommunication, 2016-2020, in Volume
13. Figure Contact Center Demand in BFSI, 2016-2020, in USD Million
14. Figure Contact Center Demand in BFSI, 2016-2020, in Volume
15. Figure Contact Center Demand in Government and Public Sector, 2016-2020, in USD Million
16. Figure Contact Center Demand in Government and Public Sector, 2016-2020, in Volume
17. Figure Contact Center Demand in Healthcare and Life Sciences, 2016-2020, in USD Million
18. Figure Contact Center Demand in Healthcare and Life Sciences, 2016-2020, in Volume
19. Figure Contact Center Demand in Retail and Consumer Goods, 2016-2020, in USD Million
20. Figure Contact Center Demand in Retail and Consumer Goods, 2016-2020, in Volume
21. Figure Contact Center Demand in Others, 2016-2020, in USD Million
22. Figure Contact Center Demand in Others, 2016-2020, in Volume
23. Figure Contact Center Market Growth 2021-2026, by Application, in USD Million
24. Figure Contact Center Market Share in 2026, by Application, in USD Million
25. Figure North America Contact Center Market Size and Growth 2016-2020, in USD Million
26. Figure North America Contact Center Market Size and Growth 2016-2020, in Volume
27. Figure Europe Contact Center Market Size and Growth 2016-2020, in USD Million
28. Figure Europe Contact Center Market Size and Growth 2016-2020, in Volume
29. Figure Asia-Pacific Contact Center Market Size and Growth 2016-2020, in USD Million
30. Figure Asia-Pacific Contact Center Market Size and Growth 2016-2020, in Volume
31. Figure South America Contact Center Market Size and Growth 2016-2020, in USD Million
32. Figure South America Contact Center Market Size and Growth 2016-2020, in Volume
33. Figure Middle East & Africa Contact Center Market Size and Growth 2016-2020, in USD Million
34. Figure Middle East & Africa Contact Center Market Size and Growth 2016-2020, in Volume
35. Figure Marketing Channels Overview
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