Global Contact Center Analytics Software Market Size, Status and Forecast 2021-2027

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Date: 16-Jul-2021
No. of pages: 106
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Market Analysis and Insights: Global Contact Center Analytics Software Market

The global Contact Center Analytics Software market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Contact Center Analytics Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Contact Center Analytics Software market in terms of revenue.

On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Contact Center Analytics Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Contact Center Analytics Software market.

Global Contact Center Analytics Software Scope and Market Size

Contact Center Analytics Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center Analytics Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type

- Speech Analytics

- Cross-channel Analytics

- Predictive Analytics

- Performance Analytics

- Text Analytics

Segment by Application

- Log Management

- Risk and Compliance Management

- Real-Time Monitoring and Reporting

- Workforce Management

- Customer Experience Management

By Region

- North America

- - U.S.

- - Canada

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

By Company

- Cisco Systems, Inc. (US)

- Genpact Limited (Bermuda)

- Verint Systems Inc. (US)

- 8X8 Inc. (US)

- Genesys (US)

- Oracle Corporation (US)

- Mitel Networks Corporation (Canada)

- SAP SE (Germany)

- NICE Ltd. (Israel)

- Enghouse Interactive (US)

- Five9, Inc. (US)

- CallMiner (US)

- Servion Global Solutions (India)

Global Contact Center Analytics Software Market Size, Status and Forecast 2021-2027

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Analytics Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Speech Analytics
1.2.3 Cross-channel Analytics
1.2.4 Predictive Analytics
1.2.5 Performance Analytics
1.2.6 Text Analytics
1.3 Market by Application
1.3.1 Global Contact Center Analytics Software Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Log Management
1.3.3 Risk and Compliance Management
1.3.4 Real-Time Monitoring and Reporting
1.3.5 Workforce Management
1.3.6 Customer Experience Management
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Analytics Software Market Perspective (2016-2027)
2.2 Contact Center Analytics Software Growth Trends by Regions
2.2.1 Contact Center Analytics Software Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Contact Center Analytics Software Historic Market Share by Regions (2016-2021)
2.2.3 Contact Center Analytics Software Forecasted Market Size by Regions (2022-2027)
2.3 Contact Center Analytics Software Industry Dynamic
2.3.1 Contact Center Analytics Software Market Trends
2.3.2 Contact Center Analytics Software Market Drivers
2.3.3 Contact Center Analytics Software Market Challenges
2.3.4 Contact Center Analytics Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Analytics Software Players by Revenue
3.1.1 Global Top Contact Center Analytics Software Players by Revenue (2016-2021)
3.1.2 Global Contact Center Analytics Software Revenue Market Share by Players (2016-2021)
3.2 Global Contact Center Analytics Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center Analytics Software Revenue
3.4 Global Contact Center Analytics Software Market Concentration Ratio
3.4.1 Global Contact Center Analytics Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Software Revenue in 2020
3.5 Contact Center Analytics Software Key Players Head office and Area Served
3.6 Key Players Contact Center Analytics Software Product Solution and Service
3.7 Date of Enter into Contact Center Analytics Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Analytics Software Breakdown Data by Type
4.1 Global Contact Center Analytics Software Historic Market Size by Type (2016-2021)
4.2 Global Contact Center Analytics Software Forecasted Market Size by Type (2022-2027)
5 Contact Center Analytics Software Breakdown Data by Application
5.1 Global Contact Center Analytics Software Historic Market Size by Application (2016-2021)
5.2 Global Contact Center Analytics Software Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Contact Center Analytics Software Market Size (2016-2027)
6.2 North America Contact Center Analytics Software Market Size by Type
6.2.1 North America Contact Center Analytics Software Market Size by Type (2016-2021)
6.2.2 North America Contact Center Analytics Software Market Size by Type (2022-2027)
6.2.3 North America Contact Center Analytics Software Market Size by Type (2016-2027)
6.3 North America Contact Center Analytics Software Market Size by Application
6.3.1 North America Contact Center Analytics Software Market Size by Application (2016-2021)
6.3.2 North America Contact Center Analytics Software Market Size by Application (2022-2027)
6.3.3 North America Contact Center Analytics Software Market Size by Application (2016-2027)
6.4 North America Contact Center Analytics Software Market Size by Country
6.4.1 North America Contact Center Analytics Software Market Size by Country (2016-2021)
6.4.2 North America Contact Center Analytics Software Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Contact Center Analytics Software Market Size (2016-2027)
7.2 Europe Contact Center Analytics Software Market Size by Type
7.2.1 Europe Contact Center Analytics Software Market Size by Type (2016-2021)
7.2.2 Europe Contact Center Analytics Software Market Size by Type (2022-2027)
7.2.3 Europe Contact Center Analytics Software Market Size by Type (2016-2027)
7.3 Europe Contact Center Analytics Software Market Size by Application
7.3.1 Europe Contact Center Analytics Software Market Size by Application (2016-2021)
7.3.2 Europe Contact Center Analytics Software Market Size by Application (2022-2027)
7.3.3 Europe Contact Center Analytics Software Market Size by Application (2016-2027)
7.4 Europe Contact Center Analytics Software Market Size by Country
7.4.1 Europe Contact Center Analytics Software Market Size by Country (2016-2021)
7.4.2 Europe Contact Center Analytics Software Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Analytics Software Market Size (2016-2027)
8.2 Asia-Pacific Contact Center Analytics Software Market Size by Type
8.2.1 Asia-Pacific Contact Center Analytics Software Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Contact Center Analytics Software Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Contact Center Analytics Software Market Size by Type (2016-2027)
8.3 Asia-Pacific Contact Center Analytics Software Market Size by Application
8.3.1 Asia-Pacific Contact Center Analytics Software Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Contact Center Analytics Software Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Contact Center Analytics Software Market Size by Application (2016-2027)
8.4 Asia-Pacific Contact Center Analytics Software Market Size by Region
8.4.1 Asia-Pacific Contact Center Analytics Software Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Contact Center Analytics Software Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact Center Analytics Software Market Size (2016-2027)
9.2 Latin America Contact Center Analytics Software Market Size by Type
9.2.1 Latin America Contact Center Analytics Software Market Size by Type (2016-2021)
9.2.2 Latin America Contact Center Analytics Software Market Size by Type (2022-2027)
9.2.3 Latin America Contact Center Analytics Software Market Size by Type (2016-2027)
9.3 Latin America Contact Center Analytics Software Market Size by Application
9.3.1 Latin America Contact Center Analytics Software Market Size by Application (2016-2021)
9.3.2 Latin America Contact Center Analytics Software Market Size by Application (2022-2027)
9.3.3 Latin America Contact Center Analytics Software Market Size by Application (2016-2027)
9.4 Latin America Contact Center Analytics Software Market Size by Country
9.4.1 Latin America Contact Center Analytics Software Market Size by Country (2016-2021)
9.4.2 Latin America Contact Center Analytics Software Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Analytics Software Market Size (2016-2027)
10.2 Middle East & Africa Contact Center Analytics Software Market Size by Type
10.2.1 Middle East & Africa Contact Center Analytics Software Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Contact Center Analytics Software Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Contact Center Analytics Software Market Size by Type (2016-2027)
10.3 Middle East & Africa Contact Center Analytics Software Market Size by Application
10.3.1 Middle East & Africa Contact Center Analytics Software Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Contact Center Analytics Software Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Contact Center Analytics Software Market Size by Application (2016-2027)
10.4 Middle East & Africa Contact Center Analytics Software Market Size by Country
10.4.1 Middle East & Africa Contact Center Analytics Software Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Contact Center Analytics Software Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Cisco Systems, Inc. (US)
11.1.1 Cisco Systems, Inc. (US) Company Details
11.1.2 Cisco Systems, Inc. (US) Business Overview
11.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Introduction
11.1.4 Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.1.5 Cisco Systems, Inc. (US) Recent Development
11.2 Genpact Limited (Bermuda)
11.2.1 Genpact Limited (Bermuda) Company Details
11.2.2 Genpact Limited (Bermuda) Business Overview
11.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Introduction
11.2.4 Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2016-2021)
11.2.5 Genpact Limited (Bermuda) Recent Development
11.3 Verint Systems Inc. (US)
11.3.1 Verint Systems Inc. (US) Company Details
11.3.2 Verint Systems Inc. (US) Business Overview
11.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Introduction
11.3.4 Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.3.5 Verint Systems Inc. (US) Recent Development
11.4 8X8 Inc. (US)
11.4.1 8X8 Inc. (US) Company Details
11.4.2 8X8 Inc. (US) Business Overview
11.4.3 8X8 Inc. (US) Contact Center Analytics Software Introduction
11.4.4 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.4.5 8X8 Inc. (US) Recent Development
11.5 Genesys (US)
11.5.1 Genesys (US) Company Details
11.5.2 Genesys (US) Business Overview
11.5.3 Genesys (US) Contact Center Analytics Software Introduction
11.5.4 Genesys (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.5.5 Genesys (US) Recent Development
11.6 Oracle Corporation (US)
11.6.1 Oracle Corporation (US) Company Details
11.6.2 Oracle Corporation (US) Business Overview
11.6.3 Oracle Corporation (US) Contact Center Analytics Software Introduction
11.6.4 Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.6.5 Oracle Corporation (US) Recent Development
11.7 Mitel Networks Corporation (Canada)
11.7.1 Mitel Networks Corporation (Canada) Company Details
11.7.2 Mitel Networks Corporation (Canada) Business Overview
11.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Introduction
11.7.4 Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2016-2021)
11.7.5 Mitel Networks Corporation (Canada) Recent Development
11.8 SAP SE (Germany)
11.8.1 SAP SE (Germany) Company Details
11.8.2 SAP SE (Germany) Business Overview
11.8.3 SAP SE (Germany) Contact Center Analytics Software Introduction
11.8.4 SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2016-2021)
11.8.5 SAP SE (Germany) Recent Development
11.9 NICE Ltd. (Israel)
11.9.1 NICE Ltd. (Israel) Company Details
11.9.2 NICE Ltd. (Israel) Business Overview
11.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Introduction
11.9.4 NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2016-2021)
11.9.5 NICE Ltd. (Israel) Recent Development
11.10 Enghouse Interactive (US)
11.10.1 Enghouse Interactive (US) Company Details
11.10.2 Enghouse Interactive (US) Business Overview
11.10.3 Enghouse Interactive (US) Contact Center Analytics Software Introduction
11.10.4 Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.10.5 Enghouse Interactive (US) Recent Development
11.11 Five9, Inc. (US)
11.11.1 Five9, Inc. (US) Company Details
11.11.2 Five9, Inc. (US) Business Overview
11.11.3 Five9, Inc. (US) Contact Center Analytics Software Introduction
11.11.4 Five9, Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.11.5 Five9, Inc. (US) Recent Development
11.12 CallMiner (US)
11.12.1 CallMiner (US) Company Details
11.12.2 CallMiner (US) Business Overview
11.12.3 CallMiner (US) Contact Center Analytics Software Introduction
11.12.4 CallMiner (US) Revenue in Contact Center Analytics Software Business (2016-2021)
11.12.5 CallMiner (US) Recent Development
11.13 Servion Global Solutions (India)
11.13.1 Servion Global Solutions (India) Company Details
11.13.2 Servion Global Solutions (India) Business Overview
11.13.3 Servion Global Solutions (India) Contact Center Analytics Software Introduction
11.13.4 Servion Global Solutions (India) Revenue in Contact Center Analytics Software Business (2016-2021)
11.13.5 Servion Global Solutions (India) Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Contact Center Analytics Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Speech Analytics
Table 3. Key Players of Cross-channel Analytics
Table 4. Key Players of Predictive Analytics
Table 5. Key Players of Performance Analytics
Table 6. Key Players of Text Analytics
Table 7. Global Contact Center Analytics Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 8. Global Contact Center Analytics Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 9. Global Contact Center Analytics Software Market Size by Regions (2016-2021) & (US$ Million)
Table 10. Global Contact Center Analytics Software Market Share by Regions (2016-2021)
Table 11. Global Contact Center Analytics Software Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 12. Global Contact Center Analytics Software Market Share by Regions (2022-2027)
Table 13. Contact Center Analytics Software Market Trends
Table 14. Contact Center Analytics Software Market Drivers
Table 15. Contact Center Analytics Software Market Challenges
Table 16. Contact Center Analytics Software Market Restraints
Table 17. Global Contact Center Analytics Software Revenue by Players (2016-2021) & (US$ Million)
Table 18. Global Contact Center Analytics Software Market Share by Players (2016-2021)
Table 19. Global Top Contact Center Analytics Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Analytics Software as of 2020)
Table 20. Ranking of Global Top Contact Center Analytics Software Companies by Revenue (US$ Million) in 2020
Table 21. Global 5 Largest Players Market Share by Contact Center Analytics Software Revenue (CR5 and HHI) & (2016-2021)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Contact Center Analytics Software Product Solution and Service
Table 24. Date of Enter into Contact Center Analytics Software Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Contact Center Analytics Software Market Size by Type (2016-2021) (US$ Million)
Table 27. Global Contact Center Analytics Software Revenue Market Share by Type (2016-2021)
Table 28. Global Contact Center Analytics Software Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 29. Global Contact Center Analytics Software Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 30. Global Contact Center Analytics Software Market Size Share by Application (2016-2021) & (US$ Million)
Table 31. Global Contact Center Analytics Software Revenue Market Share by Application (2016-2021)
Table 32. Global Contact Center Analytics Software Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 33. Global Contact Center Analytics Software Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 34. North America Contact Center Analytics Software Market Size by Type (2016-2021) (US$ Million)
Table 35. North America Contact Center Analytics Software Market Size by Type (2022-2027) & (US$ Million)
Table 36. North America Contact Center Analytics Software Market Size by Application (2016-2021) (US$ Million)
Table 37. North America Contact Center Analytics Software Market Size by Application (2022-2027) & (US$ Million)
Table 38. North America Contact Center Analytics Software Market Size by Country (2016-2021) & (US$ Million)
Table 39. North America Contact Center Analytics Software Market Size by Country (2022-2027) & (US$ Million)
Table 40. Europe Contact Center Analytics Software Market Size by Type (2016-2021) (US$ Million)
Table 41. Europe Contact Center Analytics Software Market Size by Type (2022-2027) & (US$ Million)
Table 42. Europe Contact Center Analytics Software Market Size by Application (2016-2021) (US$ Million)
Table 43. Europe Contact Center Analytics Software Market Size by Application (2022-2027) & (US$ Million)
Table 44. Europe Contact Center Analytics Software Market Size by Country (2016-2021) & (US$ Million)
Table 45. Europe Contact Center Analytics Software Market Size by Country (2022-2027) & (US$ Million)
Table 46. Asia-Pacific Contact Center Analytics Software Market Size by Type (2016-2021) (US$ Million)
Table 47. Asia-Pacific Contact Center Analytics Software Market Size by Type (2022-2027) & (US$ Million)
Table 48. Asia-Pacific Contact Center Analytics Software Market Size by Application (2016-2021) (US$ Million)
Table 49. Asia-Pacific Contact Center Analytics Software Market Size by Application (2022-2027) & (US$ Million)
Table 50. Asia-Pacific Contact Center Analytics Software Market Size by Region (2016-2021) & (US$ Million)
Table 51. Asia-Pacific Contact Center Analytics Software Market Size by Region (2022-2027) & (US$ Million)
Table 52. Latin America Contact Center Analytics Software Market Size by Type (2016-2021) (US$ Million)
Table 53. Latin America Contact Center Analytics Software Market Size by Type (2022-2027) & (US$ Million)
Table 54. Latin America Contact Center Analytics Software Market Size by Application (2016-2021) (US$ Million)
Table 55. Latin America Contact Center Analytics Software Market Size by Application (2022-2027) & (US$ Million)
Table 56. Latin America Contact Center Analytics Software Market Size by Country (2016-2021) & (US$ Million)
Table 57. Latin America Contact Center Analytics Software Market Size by Country (2022-2027) & (US$ Million)
Table 58. Middle East & Africa Contact Center Analytics Software Market Size by Type (2016-2021) (US$ Million)
Table 59. Middle East & Africa Contact Center Analytics Software Market Size by Type (2022-2027) & (US$ Million)
Table 60. Middle East & Africa Contact Center Analytics Software Market Size by Application (2016-2021) (US$ Million)
Table 61. Middle East & Africa Contact Center Analytics Software Market Size by Application (2022-2027) & (US$ Million)
Table 62. Middle East & Africa Contact Center Analytics Software Market Size by Country (2016-2021) & (US$ Million)
Table 63. Middle East & Africa Contact Center Analytics Software Market Size by Country (2022-2027) & (US$ Million)
Table 64. Cisco Systems, Inc. (US) Company Details
Table 65. Cisco Systems, Inc. (US) Business Overview
Table 66. Cisco Systems, Inc. (US) Contact Center Analytics Software Product
Table 67. Cisco Systems, Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 68. Cisco Systems, Inc. (US) Recent Development
Table 69. Genpact Limited (Bermuda) Company Details
Table 70. Genpact Limited (Bermuda) Business Overview
Table 71. Genpact Limited (Bermuda) Contact Center Analytics Software Product
Table 72. Genpact Limited (Bermuda) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 73. Genpact Limited (Bermuda) Recent Development
Table 74. Verint Systems Inc. (US) Company Details
Table 75. Verint Systems Inc. (US) Business Overview
Table 76. Verint Systems Inc. (US) Contact Center Analytics Software Product
Table 77. Verint Systems Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 78. Verint Systems Inc. (US) Recent Development
Table 79. 8X8 Inc. (US) Company Details
Table 80. 8X8 Inc. (US) Business Overview
Table 81. 8X8 Inc. (US) Contact Center Analytics Software Product
Table 82. 8X8 Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 83. 8X8 Inc. (US) Recent Development
Table 84. Genesys (US) Company Details
Table 85. Genesys (US) Business Overview
Table 86. Genesys (US) Contact Center Analytics Software Product
Table 87. Genesys (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 88. Genesys (US) Recent Development
Table 89. Oracle Corporation (US) Company Details
Table 90. Oracle Corporation (US) Business Overview
Table 91. Oracle Corporation (US) Contact Center Analytics Software Product
Table 92. Oracle Corporation (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 93. Oracle Corporation (US) Recent Development
Table 94. Mitel Networks Corporation (Canada) Company Details
Table 95. Mitel Networks Corporation (Canada) Business Overview
Table 96. Mitel Networks Corporation (Canada) Contact Center Analytics Software Product
Table 97. Mitel Networks Corporation (Canada) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 98. Mitel Networks Corporation (Canada) Recent Development
Table 99. SAP SE (Germany) Company Details
Table 100. SAP SE (Germany) Business Overview
Table 101. SAP SE (Germany) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 102. SAP SE (Germany) Recent Development
Table 103. NICE Ltd. (Israel) Company Details
Table 104. NICE Ltd. (Israel) Business Overview
Table 105. NICE Ltd. (Israel) Contact Center Analytics Software Product
Table 106. NICE Ltd. (Israel) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 107. NICE Ltd. (Israel) Recent Development
Table 108. Enghouse Interactive (US) Company Details
Table 109. Enghouse Interactive (US) Business Overview
Table 110. Enghouse Interactive (US) Contact Center Analytics Software Product
Table 111. Enghouse Interactive (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 112. Enghouse Interactive (US) Recent Development
Table 113. Five9, Inc. (US) Company Details
Table 114. Five9, Inc. (US) Business Overview
Table 115. Five9, Inc. (US) Contact Center Analytics Software Product
Table 116. Five9, Inc. (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 117. Five9, Inc. (US) Recent Development
Table 118. CallMiner (US) Company Details
Table 119. CallMiner (US) Business Overview
Table 120. CallMiner (US) Contact Center Analytics Software Product
Table 121. CallMiner (US) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 122. CallMiner (US) Recent Development
Table 123. Servion Global Solutions (India) Company Details
Table 124. Servion Global Solutions (India) Business Overview
Table 125. Servion Global Solutions (India) Contact Center Analytics Software Product
Table 126. Servion Global Solutions (India) Revenue in Contact Center Analytics Software Business (2016-2021) & (US$ Million)
Table 127. Servion Global Solutions (India) Recent Development
Table 128. Research Programs/Design for This Report
Table 129. Key Data Information from Secondary Sources
Table 130. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Analytics Software Market Share by Type: 2020 VS 2027
Figure 2. Speech Analytics Features
Figure 3. Cross-channel Analytics Features
Figure 4. Predictive Analytics Features
Figure 5. Performance Analytics Features
Figure 6. Text Analytics Features
Figure 7. Global Contact Center Analytics Software Market Share by Application: 2020 VS 2027
Figure 8. Log Management Case Studies
Figure 9. Risk and Compliance Management Case Studies
Figure 10. Real-Time Monitoring and Reporting Case Studies
Figure 11. Workforce Management Case Studies
Figure 12. Customer Experience Management Case Studies
Figure 13. Contact Center Analytics Software Report Years Considered
Figure 14. Global Contact Center Analytics Software Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 15. Global Contact Center Analytics Software Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 16. Global Contact Center Analytics Software Market Share by Regions: 2020 VS 2027
Figure 17. Global Contact Center Analytics Software Market Share by Regions (2022-2027)
Figure 18. Global Contact Center Analytics Software Market Share by Players in 2020
Figure 19. Global Top Contact Center Analytics Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Analytics Software as of 2020
Figure 20. The Top 10 and 5 Players Market Share by Contact Center Analytics Software Revenue in 2020
Figure 21. Global Contact Center Analytics Software Revenue Market Share by Type (2016-2021)
Figure 22. Global Contact Center Analytics Software Revenue Market Share by Type (2022-2027)
Figure 23. North America Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 24. North America Contact Center Analytics Software Market Share by Type (2016-2027)
Figure 25. North America Contact Center Analytics Software Market Share by Application (2016-2027)
Figure 26. North America Contact Center Analytics Software Market Share by Country (2016-2027)
Figure 27. United States Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Canada Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 29. Europe Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 30. Europe Contact Center Analytics Software Market Share by Type (2016-2027)
Figure 31. Europe Contact Center Analytics Software Market Share by Application (2016-2027)
Figure 32. Europe Contact Center Analytics Software Market Share by Country (2016-2027)
Figure 33. Germany Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. France Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. U.K. Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Italy Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Russia Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Nordic Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 39. Asia-Pacific Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 40. Asia-Pacific Contact Center Analytics Software Market Share by Type (2016-2027)
Figure 41. Asia-Pacific Contact Center Analytics Software Market Share by Application (2016-2027)
Figure 42. Asia-Pacific Contact Center Analytics Software Market Share by Region (2016-2027)
Figure 43. China Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Japan Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. South Korea Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Southeast Asia Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. India Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Australia Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 49. Latin America Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 50. Latin America Contact Center Analytics Software Market Share by Type (2016-2027)
Figure 51. Latin America Contact Center Analytics Software Market Share by Application (2016-2027)
Figure 52. Latin America Contact Center Analytics Software Market Share by Country (2016-2027)
Figure 53. Mexico Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Brazil Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 55. Middle East & Africa Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 56. Middle East & Africa Contact Center Analytics Software Market Share by Type (2016-2027)
Figure 57. Middle East & Africa Contact Center Analytics Software Market Share by Application (2016-2027)
Figure 58. Middle East & Africa Contact Center Analytics Software Market Share by Country (2016-2027)
Figure 59. Turkey Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Saudi Arabia Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 61. UAE Contact Center Analytics Software Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 62. Cisco Systems, Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 63. Genpact Limited (Bermuda) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 64. Verint Systems Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 65. 8X8 Inc. (US) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 66. Genesys (US) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 67. Oracle Corporation (US) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 68. Mitel Networks Corporation (Canada) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 69. SAP SE (Germany) Revenue Growth Rate in Contact Center Analytics Software Business (2016-2021)
Figure 70. NICE Ltd. (Israel) Revenue Growth Rate in Contact Center Ana
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