Global Computer Telephony Integration Software Market Size, Status and Forecast 2019-2025

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Date: 27-Sep-2019
No. of pages: 126
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Computer telephony integration, also called computer-telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.

From the view of region, United States have a larger market share in 2018 which account for 29.93% and will witness a stable growth in following years. Europe hold a market share of 25.54% will still play an important role which cannot be ignored. Any changes from China, which share a 16.07% market share in 2018, might affect the development trend of Computer Telephony Integration Software. Japan, Southeast Asia, India, Central & South America and Other Regions are also play important role in Global market.

In 2018, the global Computer Telephony Integration Software market size was 1059.5 million US$ and it is expected to reach 3368.5 million US$ by the end of 2025, with a CAGR of 18.2% during 2019-2025.

This report focuses on the global Computer Telephony Integration Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Computer Telephony Integration Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

- Five9

- Salesforce

- RingCentral

- Twilio

- Enghouse Interactive

- NewVoiceMedia (Vonage)

- Genesys

- Zendesk

- Freshworks

- NICE inContact

- Nextiva

- Talkdesk

- Jive Communications (LogMeIn)

- Ameyo

- Aircall

- Tenfold

- Ozonetel

- InGenius

Market segment by Type, the product can be split into

- Cloud Based

- On-Premise

The Cloud Based type has the largest market share segment, with 82% and the fastest growth

Market segment by Application, split into

- Large Enterprises

- SMEs

Large Enterprises occupied the largest application market share of 57.88%, and SMEs was the fastest growing application

Market segment by Regions/Countries, this report covers

- North America

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Computer Telephony Integration Software status, future forecast, growth opportunity, key market and key players.

- To present the Computer Telephony Integration Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

- To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Computer Telephony Integration Software are as follows:

- History Year: 2014-2018

- Base Year: 2018

- Estimated Year: 2019

- Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Computer Telephony Integration Software Market Size, Status and Forecast 2019-2025

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Computer Telephony Integration Software Market Share by Application (2019-2025)
1.5.2 Large Enterprises
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Computer Telephony Integration Software Market Size
2.2 Computer Telephony Integration Software Growth Trends by Regions
2.2.1 Computer Telephony Integration Software Market Size by Regions (2019-2025)
2.2.2 Computer Telephony Integration Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
3 Market Share by Key Players
3.1 Computer Telephony Integration Software Market Size by by Players
3.1.1 Global Computer Telephony Integration Software Revenue by by Players (2014-2019)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI)
3.2 Computer Telephony Integration Software Key Players Head office and Area Served
3.3 Key Players Computer Telephony Integration Software Product/Solution/Service
3.4 Date of Enter into Computer Telephony Integration Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Computer Telephony Integration Software Market Size by Type (2014-2019)
4.2 Global Computer Telephony Integration Software Market Size by Application (2014-2019)
5 North America
5.1 North America Computer Telephony Integration Software Market Size (2014-2019)
5.2 Computer Telephony Integration Software Key Players in North America
5.3 North America Computer Telephony Integration Software Market Size by Type
5.4 North America Computer Telephony Integration Software Market Size by Application
6 Europe
6.1 Europe Computer Telephony Integration Software Market Size (2014-2019)
6.2 Computer Telephony Integration Software Key Players in Europe
6.3 Europe Computer Telephony Integration Software Market Size by Type
6.4 Europe Computer Telephony Integration Software Market Size by Application
7 China
7.1 China Computer Telephony Integration Software Market Size (2014-2019)
7.2 Computer Telephony Integration Software Key Players in China
7.3 China Computer Telephony Integration Software Market Size by Type
7.4 China Computer Telephony Integration Software Market Size by Application
8 Japan
8.1 Japan Computer Telephony Integration Software Market Size (2014-2019)
8.2 Computer Telephony Integration Software Key Players in Japan
8.3 Japan Computer Telephony Integration Software Market Size by Type
8.4 Japan Computer Telephony Integration Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Computer Telephony Integration Software Market Size (2014-2019)
9.2 Computer Telephony Integration Software Key Players in Southeast Asia
9.3 Southeast Asia Computer Telephony Integration Software Market Size by Type
9.4 Southeast Asia Computer Telephony Integration Software Market Size by Application
10 India
10.1 India Computer Telephony Integration Software Market Size (2014-2019)
10.2 Computer Telephony Integration Software Key Players in India
10.3 India Computer Telephony Integration Software Market Size by Type
10.4 India Computer Telephony Integration Software Market Size by Application
11 Central & South America
11.1 Central & South America Computer Telephony Integration Software Market Size (2014-2019)
11.2 Computer Telephony Integration Software Key Players in Central & South America
11.3 Central & South America Computer Telephony Integration Software Market Size by Type
11.4 Central & South America Computer Telephony Integration Software Market Size by Application
12 International Players Profiles
12.1 Five9
12.1.1 Five9 Company Details
12.1.2 Company Description and Business Overview
12.1.3 Computer Telephony Integration Software Introduction
12.1.4 Five9 Revenue in Computer Telephony Integration Software Business (2014-2019))
12.1.5 Five9 Recent Development
12.2 Salesforce
12.2.1 Salesforce Company Details
12.2.2 Company Description and Business Overview
12.2.3 Computer Telephony Integration Software Introduction
12.2.4 Salesforce Revenue in Computer Telephony Integration Software Business (2014-2019)
12.2.5 Salesforce Recent Development
12.3 RingCentral
12.3.1 RingCentral Company Details
12.3.2 Company Description and Business Overview
12.3.3 Computer Telephony Integration Software Introduction
12.3.4 RingCentral Revenue in Computer Telephony Integration Software Business (2014-2019)
12.3.5 RingCentral Recent Development
12.4 Twilio
12.4.1 Twilio Company Details
12.4.2 Company Description and Business Overview
12.4.3 Computer Telephony Integration Software Introduction
12.4.4 Twilio Revenue in Computer Telephony Integration Software Business (2014-2019)
12.4.5 Twilio Recent Development
12.5 Enghouse Interactive
12.5.1 Enghouse Interactive Company Details
12.5.2 Company Description and Business Overview
12.5.3 Computer Telephony Integration Software Introduction
12.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Software Business (2014-2019)
12.5.5 Enghouse Interactive Recent Development
12.6 NewVoiceMedia (Vonage)
12.6.1 NewVoiceMedia (Vonage) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Computer Telephony Integration Software Introduction
12.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business (2014-2019)
12.6.5 NewVoiceMedia (Vonage) Recent Development
12.7 Genesys
12.7.1 Genesys Company Details
12.7.2 Company Description and Business Overview
12.7.3 Computer Telephony Integration Software Introduction
12.7.4 Genesys Revenue in Computer Telephony Integration Software Business (2014-2019)
12.7.5 Genesys Recent Development
12.8 Zendesk
12.8.1 Zendesk Company Details
12.8.2 Company Description and Business Overview
12.8.3 Computer Telephony Integration Software Introduction
12.8.4 Zendesk Revenue in Computer Telephony Integration Software Business (2014-2019)
12.8.5 Zendesk Recent Development
12.9 Freshworks
12.9.1 Freshworks Company Details
12.9.2 Company Description and Business Overview
12.9.3 Computer Telephony Integration Software Introduction
12.9.4 Freshworks Revenue in Computer Telephony Integration Software Business (2014-2019)
12.9.5 Freshworks Recent Development
12.10 NICE inContact
12.10.1 NICE inContact Company Details
12.10.2 Company Description and Business Overview
12.10.3 Computer Telephony Integration Software Introduction
12.10.4 NICE inContact Revenue in Computer Telephony Integration Software Business (2014-2019)
12.10.5 NICE inContact Recent Development
12.11 Nextiva
12.12 Talkdesk
12.13 Jive Communications (LogMeIn)
12.14 Ameyo
12.15 Aircall
12.16 Tenfold
12.17 Ozonetel
12.18 InGenius
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Computer Telephony Integration Software Key Market Segments
Table Key Players Computer Telephony Integration Software Covered
Table Global Computer Telephony Integration Software Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Cloud Based Figures
Table Key Players of Cloud Based
Figuer On-Premise Figures
Table Key Players of On-Premise
Table Global Computer Telephony Integration Software Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Computer Telephony Integration Software Market Share by Application in 2018 & 2025
Figure Large Enterprises Case Studies
Figure SMEs Case Studies
Figure Computer Telephony Integration Software Report Years Considered
Figure Global Computer Telephony Integration Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Computer Telephony Integration Software Market Size by Regions 2019-2025 (Million US$)
Table Global Computer Telephony Integration Software Market Size by Regions 2019-2025 (Million US$)
Table Global Computer Telephony Integration Software Market Share by Regions 2014-2019
Figure Global Computer Telephony Integration Software Market Share by Regions 2014-2019
Figure Global Computer Telephony Integration Software Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Computer Telephony Integration Software Revenue by by Players (2014-2019) (Million US$)
Table Global Computer Telephony Integration Software Market Share by by Players (2014-2019)
Figure Global Computer Telephony Integration Software Market Share by by Players in 2018
Table Global Computer Telephony Integration Software by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Computer Telephony Integration Software Product/Solution/Service
Table Date of Enter into Computer Telephony Integration Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Computer Telephony Integration Software Market Size by Type (2014-2019) (Million US$)
Table Global Computer Telephony Integration Software Market Size Share by Type (2014-2019)
Figure Global Computer Telephony Integration Software Market Size Market Share by Type (2014-2019)
Table Global Computer Telephony Integration Software Market Size by Application (2014-2019) (Million US$)
Table Global Computer Telephony Integration Software Market Size Share by Application (2014-2019)
Figure Global Computer Telephony Integration Software Market Size Market Share by Application (2014-2019)
Figure Global Computer Telephony Integration Software Revenue Market Share by Application in 2018
Figure North America Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table North America Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table North America Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table North America Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table North America Computer Telephony Integration Software Market Share by Type 2014-2019
Table North America Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table North America Computer Telephony Integration Software Market Share by Application 2014-2019
Figure Europe Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table Europe Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table Europe Computer Telephony Integration Software Market Share by Type 2014-2019
Table Europe Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table Europe Computer Telephony Integration Software Market Share by Application 2014-2019
Figure China Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table China Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table China Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table China Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table China Computer Telephony Integration Software Market Share by Type 2014-2019
Table China Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table China Computer Telephony Integration Software Market Share by Application 2014-2019
Figure Japan Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table Japan Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table Japan Computer Telephony Integration Software Market Share by Type 2014-2019
Table Japan Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table Japan Computer Telephony Integration Software Market Share by Application 2014-2019
Figure Southeast Asia Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table Southeast Asia Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Computer Telephony Integration Software Market Share by Type 2014-2019
Table Southeast Asia Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Computer Telephony Integration Software Market Share by Application 2014-2019
Figure India Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table India Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table India Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table India Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table India Computer Telephony Integration Software Market Share by Type 2014-2019
Table India Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table India Computer Telephony Integration Software Market Share by Application 2014-2019
Figure Central & South America Computer Telephony Integration Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Computer Telephony Integration Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Computer Telephony Integration Software Market Share (2018-2019)
Table Central & South America Computer Telephony Integration Software Market Size by Type 2014-2019 (Million US$)
Table Central & South America Computer Telephony Integration Software Market Share by Type 2014-2019
Table Central & South America Computer Telephony Integration Software Market Size by Application 2014-2019 (Million US$)
Table Central & South America Computer Telephony Integration Software Market Share by Application 2014-2019
Table Five9 Company Details
Table Five9 Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Five9 Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Five9 Recent Development
Table Salesforce Company Details
Table Salesforce Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Salesforce Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Salesforce Recent Development
Table RingCentral Company Details
Table RingCentral Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure RingCentral Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table RingCentral Recent Development
Table Twilio Company Details
Table Twilio Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Twilio Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Twilio Recent Development
Table Enghouse Interactive Company Details
Table Enghouse Interactive Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Enghouse Interactive Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Enghouse Interactive Recent Development
Table NewVoiceMedia (Vonage) Company Details
Table NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure NewVoiceMedia (Vonage) Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table NewVoiceMedia (Vonage) Recent Development
Table Genesys Company Details
Table Genesys Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Genesys Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Genesys Recent Development
Table Zendesk Company Details
Table Zendesk Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Zendesk Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Zendesk Recent Development
Table Freshworks Company Details
Table Freshworks Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure Freshworks Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table Freshworks Recent Development
Table NICE inContact Company Details
Table NICE inContact Revenue in Computer Telephony Integration Software Business 2014-2019 (Million US$)
Figure NICE inContact Revenue Growth Rate in Computer Telephony Integration Software Business (2014-2019)
Table NICE inContact Recent Development
Table Nextiva Company Details
Table Talkdesk Company Details
Table Jive Communications (LogMeIn) Company Details
Table Ameyo Company Details
Table Aircall Company Details
Table Tenfold Company Details
Table Ozonetel Company Details
Table InGenius Company Details
Table Global Computer Telephony Integration Software Market Size by Regions (Million US$) 2019-2025
Figure Global Computer Telephony Integration Software Market Size Share by Regions (2019-2025)
Figure Global Computer Telephony Integration Software Market Size Share by Regions in 2025
Figure North America Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Figure China Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Figure India Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Computer Telephony Integration Software Market Size Forecast (2019-2025)(Million USD)
Table Global Computer Telephony Integration Software Market Size by Product (2019-2025) (Million US$)
Figure Global Computer Telephony Integration Software Market Size by Product (2019-2025)
Figure Global Computer Telephony Integration Software Market Size by Product in 2025
Table Global Computer Telephony Integration Software Market Size by Application (2019-2025) (Million US$)
Figure Global Computer Telephony Integration Software Market Size by Application (2019-2025)
Figure Global Computer Telephony Integration Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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